Dear Steven,We loved having you stay with us. Thank you for the perfect score and recommendation for other travelers.I'm glad you enjoyed our new omelet bar. It's been a big hit with everyone!We looked forward to serving you during your next visit.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Teresa,Thanks for joining us and enjoying the gorgeous Palouse area. We loved serving you. Thank you for the perfect score and kind words. I'm glad you enjoyed our full hot breakfast, including our new omelet bar.We hope you'll join us again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Joni,Thank you very much for staying with us. We're honored by your perfect score.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Mary Jo,We are honored you chose to stay with us. Thanks very much for the perfect scores and kind words about our staff. I'm glad you enjoyed your time with us.We hope you'll come stay with us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Penny,We are honored you chose to stay with us. Thank you very much for the perfect scores and kind words about our staff! I’m glad you enjoyed your time with us.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Samantha,Thanks for the perfect score. We really appreciate your business!Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Rebecca,Thanks for staying with us. I hope you'll come stay again. We'd love the chance to earn that fifth star.Until then...! :-)Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Tracy,We loved serving you as a guest. Thanks very much for the perfect score. I'm glad you enjoyed your time here.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Eleanor,We loved having you stay with us while photographing the area. The Palouse is so gorgeous! Thank you for complimenting our staff. I do apologize for the apparent oversight about the bathroom soap. We do provide soap which should've been placed on the bathroom counter. I'm sorry, if the housekeepers somehow overlooked replenishing it in your room.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Jonathan,Thank you very much for staying with us, as well as the perfect score! I'm glad you enjoyed your stay. Please do come visit us again the next time you're in the area, and make sure you enjoy our full hot breakfast, including our made-to-order omelet station (arriving any day!)Have a great day!Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Schawayna,We really appreciate you staying with us. I'm sorry you didn't enjoy our full hot breakfast. Most of our guests really like it, but I understand everyone has different tastes.As to the elevator, no we don't have one, but if you need handicap-accessible provisions for your next stay, please request/reserve one of our ADA-approved rooms on the first floor.Thank you for your business, as well as your kind words about our staff.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Pradeep,I'm so happy you enjoyed our full hot breakfast. It really is quite good. It's about to get better, too. In the next few days we'll have our made-to-order omelet station up and running! (Delicious!) So, make sure you come back soon.Thanks very much for staying with us.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Bernard,We are honored you chose to stay with us. Thanks for your feedback. Yes, Main Street here in Colfax is technically a highway as well, and while we're beginning our busy season, I'm glad you enjoyed the quietness once inside our hotel.Please do come visit us again.We are honored you chose to stay with us.

Dear Eric,I'm really glad you liked staying in one of our King suites. It really is a nice setup.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Irma,Thanks for the perfect score and kind words about our staff and property. I'm glad you enjoyed your time here.Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Francilia,Thank you very much for choosing to stay with us. We really appreciate your business and the kind words.We hope to serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Connie,We loved serving you as a guest. Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Anne,We loved having you stay with us.We hope to see and serve you again soon. Hopefully, we can earn that fifth star during your next visit.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Cam,We loved serving you as a guest. Thanks very much for the perfect score and kind words!Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Grant,I'm really happy you enjoyed your time with us. Thanks for the perfect score.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear David,We really appreciate your business and kind words about Rita. She is great!Please come again. Hopefully, we can earn that fifth start next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Hi Mark,I do understand your frustration of your situation. However, I would ask you, if possible, to retract your review, as it only hurts our hotel, and not necessarily Expedia. As you mentioned, you didn't even stay with us, and we had nothing to do with your experience.I believe Expedia has other means of customer support for unhappy customer experiences. Please address your concern to them directly.Respectfully,Caleb A. CoxDirector of Sales & Marketing

Dear Deitmar,Thank you very much for staying with us. We really appreciate your business!I'm sorry about the oversight at breakfast. We always have some kind of meat as a part of our full hot breakfast. Perhaps, the meat was all gone by the time you came through, and our breakfast attendant hadn't replenished it yet. I'm sorry. They're usually very good about monitoring that.We do hope you'll stay with us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Nathan,Thank you very much for the perfect score. I'm really glad you enjoyed your time with us!Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Paula,I'm really glad you enjoyed your time here. Thanks very much for the perfect score.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Hi Christine,We always love serving you! Thank you very much for the perfect score. I agree... the cookies are great! I'm glad you like them.We look forward to your next stay.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Tami,We loved serving you. Thank you very much for the perfect score and kind words.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Sean,Thanks for staying with us. We appreciate your business, as well as the feedback. We hope to have you stay with us again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Leslie,Thank you so much for staying with us, as well as the perfect score. I'm glad you enjoyed your stay.Please visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Christopher,Thank you for the compliment to our staff. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Christine,Thank you very much for staying with us. Please visit us again. We hope to earn that fifth star next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear James,I'm really glad you enjoyed your time with us. Thanks very much for your business, as well as the kind words about our staff!Please do come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Christine,I'm really glad we met your expectations. Thank you for the perfect score and kind words.We look forward to serving you again in the future.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Andria,Thanks very much for the perfect score. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Charles,Thanks for the perfect score. I'm glad you enjoyed your time here.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Heath,I'm really glad you enjoyed your stay and felt you got a good value for your hard-earned dollar. Thank you very much for the perfect score.We hope to see & serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Xiaoyang,We loved having you stay with us. Thank you very much for the perfect score. I'm glad you enjoyed your time here.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Ruth,Thank you so much for the perfect score and gracious words. I'm really glad you enjoyed your stay, especially our full hot breakfast. FYI - our hotel was built in 2003. Our maintenance man does a very good job of keeping it well-functioning. Beyond that, we just finished our outside refresh project this summer, which included new plants, trees, rocks, sod, and a new paint job. We also think it looks great!Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Scott,We loved having you stay with us. Thanks for the perfect score and kind words. I'm glad you enjoyed your stay.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Norman,We loved serving you and your wife. Thank you for the compliment and perfect score.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Martha,We loved having you stay with us. Thank you for the perfect score and kind words. We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Darlene,We loved having you stay with us during the sprint boat races! We really appreciate your business.Please visit us again. Hopefully, we can earn that fifth star next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Ling,We loved serving you as a guest. Thank you very much for the perfect score!Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Anthony,Thank you so much for the kind words and perfect score. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Junlan,We loved serving you as a guest. Thanks very much for the perfect score.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Shannon,Thanks for the 5/5 score, as well as your business! We're honored you chose to stay with us.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

Dear Patricia,Thank you for staying with us. We really appreciate your business.We hope you'll come stay with us again. We'd love the chance to earn that fifth star.Sincerely,Caleb A. CoxDirector of Sales & Marketing