Desk, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Holiday Inn Express & Suites Coldwater, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Coldwater, an IHG Hotel
389 North Willowbrook Road, Coldwater, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 172 out of 308 reviews" "
Rating 8 - Good. 81 out of 308 reviews" "
Rating 6 - Okay. 29 out of 308 reviews" "
Rating 4 - Poor. 17 out of 308 reviews" "
Rating 2 - Terrible. 9 out of 308 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Denise

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Danielle

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Debbie

Everything was good but a little suggestion hair dryers with a little more power would be nice
Stayed 2 nights in May 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful and kind. Rooms clean and good location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chelley, Indianapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean & fresh. Staff was friendly. Quiet little nights rest.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Comfy bed! Even granted an extra hour before checking out because of a wedding we were attending with no charge! Great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Kari

Stayed 13 nights in Feb 2024

6/10 Okay

Darla

Travelled with group
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room didnt smell fresh. Mold in the shower and drain broken to the side. In the middle of the night a big bug crawled across the floor, possibly a cockroach?
Stayed 1 night in Feb 2024

8/10 Good

Eric

Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
First visit to Holiday Inn Express in Coldwater
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023

8/10 Good

Randall

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Travelled with partner
Staff was great, breakfast was wonderful. I wasn’t impressed with the room, it wasn’t very clean. Stains on side of bed and on chair. Bathroom floor dirty. Housekeeping needs some guidance.
Stayed 1 night in Nov 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Thank you !

4/10 Poor

Eric

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom and entrance floor was wet until it was sticky when it dried. Fire alarm went off at 2am! Asked about it at the front desk and they said it happens every time someone showers without the fan on
Stayed 2 nights in Oct 2023
Response from GM on 27 Oct 2023
Sorry about the alarm we are trying to get it fixed

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
Needs some maintenance !!!
Overall an OK stay. Staff was fine and bed wasn’t bad. Hotel had a bad musty smell in the hall (occasionally you could smell it in room). Shower needed some maintenance and extra cleaning. Exterior door at end of hall would not latch if it was not pulled shut.
Broken ledge in shower for foot rest.
Need to do some much needed maintenance.
Stayed 2 nights in Sep 2023
Response from GM on 27 Sept 2023
We have looked into both your concerns and are working on them. Thank you for letting us know.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive but good night stay, always a plus when we can plug the EV in.
Stayed 1 night in Sep 2023
Response from GM on 27 Sept 2023
We hope to see you again .

8/10 Good

Summer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from GM on 27 Oct 2023
Thank you

8/10 Good

todd

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 27 Oct 2023
Thank you

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Susanna

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The property was clean but there was some weird smell in the room and in the aisle
Stayed 2 nights in Aug 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Jonathan

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jan

Stayed 1 night in Jul 2023

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There were pretzels on the floor, you could tell it wasn’t vacuumed
Stayed 2 nights in Jul 2023

10/10 Excellent

Annabel

Stayed 1 night in Jul 2023

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Come on Holiday… get it together.
Check in wasn’t as good as it could have been, but most holiday inns don’t have great front desk agents anyway. I waited a while and then when people finally came out of the office they were all grumpy. I actually had to call them out on it. The rooms are ok but the shower is disgusting people. Clean and re-caulk once in a while. Also the sink was plugged up. Come on now. The doors to the rooms slam so hard they wake the dead. Maintenance… adjust the closer on those doors please. No black out shades to the room so I could see headlights from cars and then it was bright in the room first thing in the morning at 6:30. Overall.. not as good as the modern decor suggests.
Stayed 1 night in Jul 2023

10/10 Excellent

Mandy

Stayed 1 night in Jul 2023

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at this hotel was a great experience. The staff is very helpful and friendly. The breakfast was honestly the best I have had in a hotel. There were many options. I will stay here again if I travel to Coldwater.
Stayed 2 nights in Jun 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean modern facility... Good size rooms..
Stayed 1 night in Jun 2023

10/10 Excellent

Haines

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Rebecca

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Very pleasant staff, great breakfast. Cleaning was ok in the front lobby area. Lots of missing/mildewed caulk in shower.
Stayed 2 nights in May 2023

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The big no no was the most uncomfortable bed. Pillows with absolutely no shape. Mattress hard as a rock.
Stayed 2 nights in Apr 2023

8/10 Good

Michelle

Stayed 1 night in Apr 2023

10/10 Excellent

RUSSELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Jessica

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Room was not vacuumed and had some trash still in it. My king room was not available due to cleaning not done had to be given a queen. No towels in the pool area for guests. Seemed short staffed
Stayed 1 night in Mar 2023

4/10 Poor

Karen

Business traveller
Disliked: Cleanliness, staff & service
I was given an occupiers room. When I went back to the desk. No apologies were given. They were more concerned about me being seen. The hotel smelled like mold and weed. Overall gross
Stayed 2 nights in Mar 2023

4/10 Poor

Heather

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entered a room that was occupied!
I was traveling with my co-worker. When we went up to our rooms after getting our keys. When she walked into her room it was being occupied and she quickly ran out. The front desk did not act surprised or even apologize. The hotel smelled like pot on our floor and the elevator had an awful smell.
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of our county was out of power from an ice storm, and when we showed up for check in, they were swamped. Even so, they managed to help myself and another customer while still answering calls and questions within minutes. The hotel could have been a dump and I wouldn’t have complained because the employees at the desk were fabulous. The room was nice, comfortable, and clean and the pool was great.
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and friendly staff.
Stayed 1 night in Feb 2023