Dear guest, I would like to take this opportunity to thank you for taking the time to write a review further to your experience at our property. The operation team of the hotel has taken serious cognizance of the matter concerns and is extremely regretful about it. I wish to assure you that we are taking corrective steps to ensure that such incidents may be avoided. You are sure to find marked improvements in your next visit. Your feedback is valuable to us and helps us in our endeavor of constant improvement. I once again thank you for it.