"Unfortunately, my experience at this property was disappointing.
Due to my work schedule, I arrived after 9:00 PM and was informed upon arrival that there was no elevator access to the 5th floor where my room was located. This was particularly inconvenient after a long day of travel and should have been communicated more clearly in advance.
The overall condition of the property did not meet expectations. There was a strong smell of marijuana throughout various areas of the hotel, including common spaces. The room itself felt very damp and musty, with unusually high humidity. The air conditioning appeared to be functioning at very low power and was unable to adequately cool or dehumidify the room.
The pool area was also disappointing, with cigarette butts inside the water, creating an unclean atmosphere. In addition, there were no towels available at either the pool or the gym, which made using these amenities inconvenient.
While the staff was courteous, the overall condition, maintenance issues, cleanliness concerns, and lack of basic amenities significantly impacted my stay. Based on this experience, I would not choose to stay at this property again."
"Relatively clean rooms. Staff wasnt the most helpful, they didnt tell me where the elevators were. Not like they were hard to find but I had to use my card to go to my level and one elevator only went to floor 4. Overall ok. I always hate over priced hotel bars. $9 for a bottle of beer. Cmon."
"I would give it a five-star rating, but it is four because the windows do not open at all, and I needed the fresh air in the room. Otherwise, everything else was excellent."
"If you’re the type of person who is willing to pay premium prices for a hotel and expects quality customer service in return, this is not the place for you.
I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect.
Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way.
Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service."
If you and your partner need a romantic holiday, we've got just the ticket. Our guests also love Coconut Grove for its major shopping area, array of dining options and beautiful beaches. If you'd like to explore some of the area's notable sights, you might make a stop by Vizcaya Museum and Gardens, Key Biscayne Beaches or Cocowalk Shopping Center. If you're interested in staying near a particular destination, you can sort by neighbourhood and proximity to top sights, so you and your partner will get to see everything on your list.
What is there to do in Coconut Grove?
There's nothing better than wandering around a new place with your sweetheart, so consider checking out all that Coconut Grove has to offer. Couples looking for a little of everything will enjoy Coconut Grove for its gardens, beaches and restaurants. A visit to Vizcaya Museum and Gardens, Key Biscayne Beaches or Cocowalk Shopping Center might be just the ticket when you're checking out the sights.