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Reviews of West City Hotel

4 out of 5
West City Hotel
Floresti, Str Avram Iancu 442-446, Floresti, Cluj

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 74 reviews" "
Rating 8 - Good. 31 out of 74 reviews" "
Rating 6 - Okay. 9 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 0 out of 74 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lucian

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed at this hotel. Parking capacity seems a little tight from what I saw on a full night. Definitely would stay again and recommend
Stayed 1 night in Jun 2023
Response from Raluca Tamasiu on 16 Jun 2023
Thank you so much for your appreciation!We are delighted to know that you had a great experience at our hotel.We hope to see you again on your next visit to Cluj!

10/10 Excellent

Carmen Lia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Raluca Tamasiu on 18 Apr 2023
Vă mulțumim frumos pentru apreciere.Ne bucurăm că v-am oferit o ședere de nota 10.Vă mai așteptăm cu mare drag la west City Hotel.

10/10 Excellent

giselle

Stayed 3 nights in Jan 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Were grateful for the breakfast and the kind staff.
Stayed 3 nights in Oct 2021
Response from Raluca Tamasiu on 8 Nov 2021
Thank you so much for the review. We are happy to know that you had a pleasant stay at us. We hope to see you again on your next visit to Cluj.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was ok the staff nice and polite
Stayed 1 night in Aug 2021
Response from Raluca Tamasiu on 11 Aug 2021
Thank you so much for your review. We are very happy to know that you had a wonderful stay at us. We hope to see you again on your next visit to Cluj!

8/10 Good

Mihai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020
Response from Raluca on 23 Sept 2020
Vă mulțumim pentru apreciere și vă mai așteptăm cu drag la noi!

10/10 Excellent

Octavian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Raluca Tamasiu on 13 Mar 2020
Vă mulțumim pentru apreciere. Vă mai așteptăm cu drag la noi!

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2019
Response from Raluca on 18 Oct 2019
Thank you for your review. We hope that your next stay will be more to your liking.

4/10 Poor

Gad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
We had to pay extra 20 Eur for double bed instead of twin. Room was upgraded and we got strange room with small double bed. Good for singels only.
Stayed 1 night in Sep 2019
Response from Raluca on 19 Sept 2019
Dear Gad, because every guests’ experience is important for us, we made the necessary checks to see why this inconvenience appeared. Both bookings were made for twin rooms, so we respected the specifications and allocate that type of rooms. Due to the busy period and the high occupancy, we had no possibility to change the twin rooms with rooms with matrimonial bed and on the same floor, as you requested at the reception. The only option available and agreed by you with my colleague was to stay in 2 apartments, therefore the extra cost. We do our best to fulfill our guests’ requests so that they enjoy their stay at our hotel, but this is possible according to our availability. We hope your next stay will be as comfortable as you wish.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It may have a 4* rating but the service is not
The reception was great and the receptionists through the stay were polite. However the restaurant staff at dinner and breakfast were slow, absent and gave every impression of wanting to be somewhere else. The food was fine. The beds were uncomfortable - hard and lumpy and we could not get the air con to work so the room was too warm.
Stayed 1 night in Sep 2019
Response from Raluca on 10 Sept 2019
Thank you for your review. It would be very helpful if you could tell us in which room you were accommodate and for what period, so we can make the necessary improvements for a better stay. We hope you'll be our guest again and your future experience at our hotel will be as comfortable as you expect.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough!
Good hotel, basic accommodation and all day dining available but nothing else fancy as a restaurant, gym or pool.
Stayed 1 night in Aug 2019
Response from Raluca on 26 Aug 2019
Thank you for your review! We mentioned in our profile that we do not have facilities like spa, pool or fitness. Despite that, we hope you found at our hotel the comfort you desire. Waiting for your next stay!

10/10 Excellent

Nadav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Raluca on 21 Aug 2019
Thank you for the great review. Waiting for your next stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Cluj.
Stayed 1 night in Aug 2019
Response from Raluca on 14 Aug 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast. Nice staff. Very easy to check in and out.
Stayed 3 nights in Jul 2019
Response from Raluca on 29 Jul 2019
Thank you for the review. Waiting for your next visit in Cluj!

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Anonymous, Cayman Is

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room size was fantastic! The extras such as robes and slippers were a nice surprise. Should have extra rolls of toilet paper available though. Property is very fresh and clean. Good parking as well.
Stayed 1 night in Jul 2019
Response from Raluca on 22 Jul 2019
Thank you for the review. Waiting for your next visit in Cluj!

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better
Last time we've stayed we had a better room with a bigger shower. The shower room weren't working and the sink was missing one piece.
Stayed 1 night in Jun 2019
Response from Raluca on 12 Jun 2019
Dear Cristina, Thank you for your review. Every opinion is important to us and helps us improve our services. The problem you encountered was solved and hopefully your next stay will be as confortable as you wish.

10/10 Excellent

Arkadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
It was amazing. the shoping center is really close and there is a lot of parking spot, fast check in and check out and the room was very nice and modern
Stayed 1 night in Apr 2019
Response from Raluca on 17 Apr 2019
Thank you very much for the review :) See you next time when you are in Cluj.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week in Cluj
Lovely helpful staff and would recommend this hotel very highly
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

yoram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

elijah , cookeville tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
It’s outside the city of Cluj. It’s good for different business meetings. There are several businesses around it and they start working early 6am. It’s getting loud sometimes!
Stayed 1 night in Apr 2018

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Everything well-done.... Congrats. Great breakfast.
Response from Imala on 4 Apr 2018
Dear Guest, thank you for your review. We are pleased that you had a pleasant stay at West City Hotel. We are looking forward to welcoming you again. Have a lovely day. David Imala Krisztina Marketing Department

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice surprise!
Location is not in the center but the taxi takes there in 10 minutes. We stayed there because a seminar in site. The pictures in the website are not pretty so it was a great surprise. The hotel is modern, we stayed in a suite for a nice price. It was big! Buffet was very good and complete. Staff speak very good English. I would go back
Response from Imala on 4 Apr 2018
Dear Leticia, thank you for your review. We are pleased that you had a pleasant stay at West City Hotel. We will update the pictures very soon :). We are looking forward to welcoming you again. Have a lovely day. David Imala Krisztina Marketing Department

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
It's an ok hotel, nothing special. The staff is really good, and they will try to accommodate you the best they can.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2017

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cluj west
This hotel is a good choice. Good breakfast. Nice rooms. Big parking.

8/10 Good

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel when you have a car.
Hotel was very nice. Staff friendly. Original design. Tasty breakfast. No lunch:)

10/10 Excellent

hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel and good staff
was greattt ❤️ the staff was very helpful and kind

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Felipe, US

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but has some bugs to work out.
The room was nice and comfortable. The elevator seemed to do whatever it wanted and wouldn't stop at your floor to get on so you would have to carry your bags and luggage down several flights of stairs. The toilet time set up against a wall on two sides so if you are a more muscular or bigger person you have to sit on it sideways.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service
Not a 4 star
The hotel is classified as a 4 star, but no way this can stand true. The shower looks like it belongs to the highschool gym. The lady I had as a receptionist I think might of had some issues, she started asking for both of our ids, very paranoia and told us weird type of stories, very weird, never had this before, I found her to be rude and condonscending as well, luckily I managed to ignore her and moved on whilst her colleague was laughing behind her back. Anyway, the room was clean( except for the bathroom, which again, is really poor), quiet, the window I had was to the stairs so no views. The breakfast was ok, had a good variety but nothing great.

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, too far
Great breakfast, open rooms with great space. Nice staff. Too far from city centre so if you need to be in the city centre I'd stay closer to the centre. Great hotel though.

10/10 Excellent

Ila, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights at West City Hotel
Easy to find outside Cluj with a short drive to downtown. Considering the nonexistent parking in Cluj, basically the cab ride was very convenient and fast. The hotel is new, modern, very nice design. Staff welcoming and the breakfast was reasonable. Our room, one double bed and a sofa-bed, was huge.

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

ally, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel out of city centre
A good hotel, that was clean , good staff and was easy to find. On site parking was a bonus. Some people may find the hotel being 10 minutes drive from the city off putting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Jean-Luc, St Barths

Liked: Cleanliness
Disliked: Room comfort
Worst bedding
The suite was big but badly arranged ... TV in middle of the suite far from the bed and far from the couch, so nowhere to sit and watch TV ... Bedding was terrible, we did not sleep at all, laid down for 7-8 hours watching the ceiling, mattress was 20 centimeters thick on a wooden plank bedspring. This is not acceptable !

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good breakfast,

8/10 Good

Mihai, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good stay
the hotel was clean, polite staff, is 6-7 km far from city centre

10/10 Excellent

Andew, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night.
This was one of the best hotels we ever stayed in. The room was very clean, spacious and had a very modern design. We were impressed by the breakfast which included a big variety of cold and hot foods. The staff was very polite and helpful answering to all our questions.A big applause for the owner!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
car needed to access Cluj city, 10 min drive
It's a nice hotel, clean, confortable, wi-fi free, friendly staff but outside of city. But you need a car to reach Cluj or a taxi, it's just 10 minutes drive to the center.

10/10 Excellent

the couple, Lincolnshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
along way from the airport and the the centre
once we located the hotel after a bus to the town centre, wandering around the street named in the website someone told us it was out of town by bus. Once there newish hotel which was quiet. Breakfast good. Air conditioning but still warm overnight.

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location listed incorrectly
Everything about the hotel was good except the location - it is NOT in Cluj, but in Floresti, which is a suburb of Cluj. I would not have picked it if I knew if it was in an outer borough and so far from the airport and the train station. Also, I got stuck in the elevator for 1 hr because the service person on call went to a different Best Western. So it is important to correct the address of this hotel. Otherwise, the staff was great, and so were all the amenities.