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Reviews of Hotel Alexis

3 out of 5
Hotel Alexis
Calea Dorobantilor 26, Cluj-Napoca

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 55 reviews" "
Rating 8 - Good. 18 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 3 out of 55 reviews" "
Rating 2 - Terrible. 2 out of 55 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Regina Maria hospital. Owner is involved and extremely helpful. It's been a pleasure to stay at Hotel Alexis.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good place to stay for a short period,
Stayed 1 night in May 2023
Response from peter on 27 Jun 2023
thank you

10/10 Excellent

Kai-Nicolas

Stayed 2 nights in Oct 2022

4/10 Poor

Shimi

Stayed 1 night in Sep 2022

6/10 Okay

Galya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Double room without a window to the street, but only a window to the roof. Is very uncomfortable.
Stayed 4 nights in Aug 2022

10/10 Excellent

Sertac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really close to the center. Reception was great!. It's really good & clean hotel. Breakfast was good. Definitely recommended for the price.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, there are a lot of construction next to the hotel and the noise is not very pleasing during the day. It’s a clean hotel, but with some updates it would make it a great hotel (21” TV in the room).
Stayed 2 nights in Nov 2019
Response from ALEXIS on 7 Nov 2019
Dear customer, thank you for the review On your next visit it will be update and tv change.We organize this in this winter Also we think the construction will be ready until spring All the best, ALEXIS TEAM

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for business
Very good experience, all I needed for my stay and more, all people very helpful and the breakfast always good.
Stayed 7 nights in Sep 2019
Response from Kinga on 1 Oct 2019
Dear Javier, Thank you for your nice words , we are happy that you had such a pleasant stay in our hotel. Best regards from Cluj!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
They didn’t have a clue what the word hospitality means.
Stayed 1 night in May 2019
Response from Hotel Alexis on 22 May 2019
Dear Guest, Sorry to hear that you were unhappy with your stay in our hotel. We are aware that we can't satisfy every single guest who stays in our hotel. But maybe we could have improved your experience, if you would have told us at the reception what was bothering you. Best regards, Hotel Alexis Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Hotel Alexis Management on 14 May 2019
Dear Guest, Thank you. Best regards, Hotel Alexis Management

10/10 Excellent

Horea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from razvan on 3 Mar 2019
Multumim frumos Ne bucura ca ati avut o experienta placuta la noi si va asteptam cu drag si cu alte ocazii Toate cele bune ALEXIS TEAM

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay.
Walking distance of main attractions. Polite and helpful staff.
Stayed 3 nights in Dec 2018
Response from Razvan on 11 Dec 2018
Thank you for staying with us. All the best and Merry Christmas!!! Alexis team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with excellent staff
I had a really pleasant stay at the Alexis Hotel. The hotel is in a great location and the staff were wonderful. The WIFI was a but hit and miss but nothing to complain about. I would really consider staying there again. Well recommended.
Response from Kinga on 26 Mar 2018
Dear Christopher, Thank you for your nice words. Sorry to hear about the WIFI, if you would have told us about it, maybe we could have done something about it, to make your stay even more amazing. We would gladly have you as our guest in the future. All the best from Cluj!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome hotel, very close to the city center, great staff and good breakfast! Highly recommended!
Stayed 2 nights in Jul 2017
Response from Kinga on 28 Jul 2017
Dear Olivia, Thank you for appreciating us. Please feel free to be our guest anytime in the future. All the best, Hotel Alexis Management

6/10 Okay

Verified traveller

Liked: Cleanliness
a long way from a 3-star hotel
This hotel is listed as a 3-star hotel. I beg to differ: it is a very good 2 star hotel, but in no way a 3 star hotel. Here are my objections to the hype: 1) the hotel advertised that they offer "designer toiletries". Hand soap, shower gel, and shampoo, however, could be found in large refillable dispensers mounted on the wall. The brand of the products was unknowable and the quality questionable. It also gave the bathroom the feel of a locker-room shower designed for mass traffic. If the hotel wishes to advertise they provide "designer toiletries" they should do just that. 2) The towels were extremely rough: they had a sandpaper quality to them that I have never encountered. 3) The shower did not close properly - a puddle formed in the bathroom from taking a short shower 4) There are clear signs that the room was not constructed or renovated properly or recently enough: clear evidence of patchwork on the walls, the paint at the bottom of the bathroom door started to come off 5) my room was difficult to access: from the elevator I had to go down a flight of stairs and then up another flight of stairs. This is not easily done with three large pieces of luggage that I had to haul up and down the stairs both at check in and at check out. I was glad I did not personally need handicapped access - it would have been impossible to access the room.
Response from General Manager on 1 Feb 2017
Dear Guest, It is a 3 star hotel, our certificate proves it. The rest of your objections we don't want to comment, because although it is your personal opinion and you have the right to write it, it does not reflect the reality. All the best! The Management

8/10 Good

JOEL ALBERT, US

Liked: Cleanliness, staff & service
Problems with flight), but staff was fantastic
room was good. nothing flashy, but reasonably comfortable. The airlines lost my luggage, the transportation company lost my reservation. The hotel staff helped correct all other companies mistakes.
Response from Kinga on 7 Nov 2016
Dear Joel, We are happy that we could help resolving your issues and that you didn't let the other problems affect your stay at our hotel. We happily welcome you to our accommodation anytime. All the best, Hotel Alexis Staff

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
Although our room was quite small, it was clean and comfortable and good value for money. The hotel is well located, just 5 minutes walk away from the Cluj old town. Staff were very helpful.
Response from General Manager on 26 Sept 2016
Dear Client , Thank you for your nice remarks. We are happy to know that you had an excellent stay at our hotel. Regards, Hotel Alexis Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Sept 2016
Dear Guest, Thank you for your review, we hope you had a great time during your stay. Thankfully, Hotel Alexis Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice, friendly. Great value!!
Clean rooms, very nice staff, close to center. Great value!!
Response from Kinga on 3 Jun 2016
Dear Guest, Thank you for your positive remarks regarding the cleanliness of our rooms, the friendliness of our staff and our centered location. It is nice to know that it was also a great value for you the entire stay. We hope to have you as our guest pretty soon. Best wishes!

8/10 Good

Patrick, Claremont, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The staff was friendly and helpful, the room was clean and comfortable, and the breakfast was good. This is a good value for a hotel near the center of Cluj.
Dear Patrick, It is nice to know that you had a wonderful experience during your stay in Cluj at our hotel. That is why we hope to have you back here sometime. Meantime, we wish you all the best! With best regards, Hotel Alexis Staff

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
All the basics covered
Alexis Cluj was a very good location for walking into the old town/center of Cluj. There isn't a lot right next to the hotel, though, you have to walk 10-15 minutes. It is a no-frills hotel and relatively cheap. The rooms were very clean, the staff was very friendly, and the breakfast was pretty good and the WiFi worked just fine. I would stay here again.
Response from Kinga on 14 Mar 2015
Dear Customer , We appreciate your feedback and we are happy to hear that you would stay here again . So please don't hesitate to come in the future to our hotel . Best regards , Kinga Fodor-Kis

8/10 Good

Peter, Hungary

Liked: Cleanliness, property conditions & facilities, room comfort
Would recommend this one!
The hotel is located in the city center of Cluj. Free parking !
Response from Kinga on 7 Oct 2014
Dear Peter , Thank you for your review ! Regards , Kinga Fodor-Kis

8/10 Good

Simon, Herts, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargain
It's cheap but clean and comfortable. Good location. Would stay again. Don't bother with the breakfast, though, it's pretty grim.
Response from Kinga on 20 Sept 2014
Dear Simon , Thank you for your review , we will do our best to improve our services all the time .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 3 star hotel.
Great staff, helpful, and good spoken english. Hotel is basic but cannot complain. Did not have the breakfast so cannot comment. The hotel is in a good location and easily walkable to the nearby centre of Cluj.
Response from Kinga on 20 Sept 2014
Dear Guest , Thank you very much for your comment and hope to have you as our guest at least one more time .

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Response from Kinga on 20 Sept 2014
Thank you!

8/10 Good

Mrs + Mr O, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
Very clean hotel with extremely friendly staff. 10 min walk to centre. Basic breakfast.
Response from Kinga on 20 Sept 2014
Dear Mrs. and Mr. O , Thank you for your nice review , if you have enjoyed your stay , maybe you will come back sometime .

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap and cheerful
Pretty minimal hotel but the staff were very friendly and it was very cheap.
Response from Kinga on 3 Apr 2014
Dear Guest , Thank you very much for your review and we hope to have you as our guest again. Best regards, Kinga Fodor-Kis Front Office manager

6/10 Okay

a traveler, USA

a city center hotel
hotel room was ok, they forgot to empty the garbage can from previous guests, room small, bathroom very small, ac ok, tv ok ,no phone. parking ok small. door locked at night must ring bell.This hotel is ok just like Meteor which is main city centre, same price.
Response from Kinga on 3 Apr 2014
Dear Guest , Thank you for the time spent in writing this comment . I personally apologize for the problem with the garbage can and I want to tell you that we also have bigger rooms ( suites ) , I don't know what kind of room type did you have . We are now arranging to install phones , in order to improve our facilities ( even if it is not a necessary facility here for a 3 star hotel ) . This is also valid for the parking , few hotels from the center can offer this facility , so although you think it is small , we are happy to have it . Our reception is 24 hours and it is locked between 12-7 o clock , but it is always somebody at the reception to let our guests in or out . The comparison with Meteor it doesn't seem quite fair , because they offer facilities which have passed out of time ( they have old TV-s , no AC , old furniture ,they have no parking ) and we are opened just for 3.5 year and our facilities are quite new , but it is your personal opinion and I respect it . Maybe you will come again to our hotel to see that we have made some improvements and we constantly try to offer the best services for our guests . All the best , Kinga Fodor-Kis Front Office manager

10/10 Excellent

Frédérique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ist recht zentral gelegen auf einer belebten Straße. Es gibt einige freie Parkplätze im Hof, sonst kostenpflichtig auf der Straße. Das Hotel ist sauber und komfortabel, das Personal sehr freundlich und hilfsbereit, gibt jede Menge Informationen über alles rund um die Stadt. Es gibt auch ein recht gutes wifi. Frühstück Standard aber frisch. Die Zimmer zum Hof sind ruhiger. Das Personal spricht englisch.

8/10 Good

Armin

Travelled with partner
Liked: Cleanliness, staff & service
Very nice staff but the rooms can get more improved.
Response from Peter on 12 Jul 2023
Thank you!Looking forward to seeing you again!

10/10 Excellent

Justine

Stayed 1 night in Dec 2022

10/10 Excellent

sedat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
+ położenie, parking - brak czajnika w pokoju, jest tylko samowar przy Recepcji - pościel czysta, ale na materacu pod spodem plamy, a w kącie pajęczyny
Stayed 1 night in Sep 2022

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Hotel Alexis on 28 Jan 2020
Dear Anna, Thank you for your review, we hope that you have enjoyed your stay in our hotel and you will be our guest again. Best regards from Cluj, Hotel Alexis Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Alexis on 13 Nov 2019
Dear Guest, Thank you for your review. Best regards, Hotel Alexis Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Einfacher 3 Sterne Standard.
Einfacher 3 Sterne Standard.
Stayed 4 nights in Nov 2018
Response from Razvan on 23 Nov 2018
Lieber Gast, Vielen Dank für Ihre Bewertung.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hôtel bien placé par rapport au centre ville mais
Manque de lumière dans la salle de bain et la chambre. Salle pour le déjeuner pas très gaie...
Stayed 2 nights in Jul 2018
Response from Kinga on 27 Jul 2018
Cher invité, Merci pour votre avis. En ce qui concerne la lumière de la chambre et de la salle de bains, nous aurions pu le résoudre pendant votre séjour si vous nous avez été informé dès le début. Mais nous allons y remédier grâce à votre observation. Salutations de Cluj! Hôtel Alexis Management

8/10 Good

Klaus, Hamburg

Liked: Cleanliness, staff & service
Citynah, freundlich, einfach, sauber
Kurze Wege durch die Lage. Sehr freundliches Personal. Zimmer einfach aber sauber, Betten sind gut. Für den Preis ist das Hotel angemessen. Frühstück ist in Ordnung, in der Stadt kann man aber überall gutes Frühstück bekommen.
Stayed 5 nights in Apr 2018
Response from Alexis Team on 6 May 2018
Lieber Gast, Vielen Dank für Ihre netten Worte, wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Wir wünschen Ihnen einen schönen Tag und hoffen, Sie wieder als unseren Gast zu sehen! Freundliche Grüße, Hotel Alexis Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alexis team on 24 Apr 2018
Thank you for your review We are glad to have you as a guest inour hotel and we wait you again All the best Alexis team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良い。クジュール滞在のときはまた来たい。部屋も従業員も市内への距離も申し分ない。朝食もたっぷりあったしどれもうまかった。
Stayed 4 nights in Apr 2018
Response from Kinga on 11 Apr 2018
お客様、 あなたの素敵な言葉をありがとうございました。 次回お会いしましょう。 クルージュのご挨拶 Dear Guest, Thank you very much for your nice words. See you next time. Greetings from Cluj!

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Attenzione ai costi aggiuntivi
Hotel carino, ben strutturato. Peccato che, prenotando online, ci sono stati poi richiesti altri costi aggiuntivi (colazione, parcheggio, etc.) - non indicati nella prenotazione online - in reception con il personale, a nostro parere, molto scortese nell'interagire con l'utente. In particolare avevamo prenotato due stanze doppie ma loro dicevano avevamo prenotato due singole così abbiamo dovuto pagare un supplemento per il doppio letto. Sicuramente non ci torneremo.
Stayed 1 night in Dec 2017
Response from Kinga on 3 Jan 2018
Caro ospite, Vi sono stati richiesti costi aggiuntivi perché avete prenotato 2 camere singole e siete venuti 3 adulti, quindi è naturale che per la terza persona si applichi una differenza di tariffa. Hai prenotato entrambe le camere solo per uso singolo, come dimostra la tariffa stessa. Se hai frainteso qualcosa dal sito web su cui hai effettuato la prenotazione, dovresti contattarli e non penalizzare l'hotel, dal momento che le nostre tariffe sono correttamente caricate nel nostro sistema. Tutte le nostre tariffe sono caricate in modo trasparente per tutte le stanze, per uso singolo o doppio. Grazie per la comprensione. Il nostro staff non è stato scortese, dal momento che ti ha spiegato il modo migliore possibile. I migliori saluti, Gestione Hotel Alexis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Kinga on 21 Dec 2017
Dear Guest, Thank you for your review. Best regards, Hotel Alexis Management

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal muy amable y hablan diferentes idiomas "español" en nuestro caso
Stayed 1 night in Aug 2017
Response from Kinga on 20 Aug 2017
Querido Alejandro, Gracias por tu revision sobre nuestro personal y estamos felices porque les gusto su estancia en nuestro hotel. Saludos! Gestion Hotel Alexis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Kinga on 15 Jul 2017
Dear Guest, Thank you! Respectfully, Hotel Alexis Management

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Nice hotel, close to centrum and all facilities in the town. Good brekfast exept the coffe.
Stayed 2 nights in Jun 2017
Response from Kinga on 9 Jul 2017
Dear Tom, Thank you for appreciating our location and breakfast. We will take seriously your suggestion about the coffee. :-) Hopefully we will welcome you back sometime in the future. All the best, Hotel Alexis Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Langt bedre end forventet
Virkelig glædelig overraskelse - jeg havde måske ikke de højeste forventninger til et hotel i den prisklasse i Cluj, men det var så fint. Køleskabet virkede desværre ikke, men ellers så var alt super fint alt taget i betragtning. Ret lydt dog.
Response from Kinga on 4 Sept 2017
Kære gæst, Tak for din anmeldelse. Med venlig hilsen fra Cluj. Ærbødigst, Hotel Alexis Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Dec 2016
Dear Guest, Thank you! Best regards, Hotel Alexis Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 7 Nov 2016
Dear Guest, Thank you for your review. Best wishes, Hotel Alexis Staff

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell i centrum
Hotellet ligger väldigt centralt. Rummet var mycket bekväm och rent. Det fanns alla nödvändiga dusch produkter. Det fanns minibar och tv både på engelska och rumänska. Personalen var mycket vänlig och hjälpsam. Service på frukosten var utmärkt.
Response from General Manager on 26 Sept 2016
Käre klient , Tack för era fina kommentarer och vi är glada över att du hade en bra vistelse på hotellet. Hälsningar, Hotel Alexis Staff