Terrace/patio
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Reviews of Hilton Garden Inn Jackson/Clinton

3 out of 5
Hilton Garden Inn Jackson/Clinton
5007 Hampstead Boulevard, Clinton, MS

Reviews

8.4

Very good

Rating 10 - Excellent. 267 out of 481 reviews" "
Rating 8 - Good. 111 out of 481 reviews" "
Rating 6 - Okay. 46 out of 481 reviews" "
Rating 4 - Poor. 23 out of 481 reviews" "
Rating 2 - Terrible. 34 out of 481 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Liked: Cleanliness
I’m very dissatisfied because the staff lied to tell me they didn’t have a double joined rooms and they do. I was staying in a double queens beds with two teenagers that are 16. That is why I acquired about the joined rooms and that was what I was paying for. I want to say that I know they gave my room away to another guest for a hire rate. I will not ever return back to that property ever again!!!!
Stayed 3 nights in May 2024

8/10 Good

Cheryl

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good pet hotel. First room power went out. Moved to 4 th floor. No other issues.
Stayed 1 night in May 2024

6/10 Okay

Melissa

Disliked: Staff & service
Stayed 1 night in May 2024

2/10 Terrible

Lindsey

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Only one towel in the bathroom, only three pillows for four guest. Pool was dark green, bar was closed, elevator dirty, floors dirty. NOT WORTH THE PRICE
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey, Argyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Elizabeth at the restaurant was incredibly friendly!
Stayed 1 night in Apr 2024

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
only 1 of two elevators working They advertise a bar but bot sell wine by the glass . only choice is to buy a full bottle....sorry...they lost my business on that one
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
The chair was broken to the desk … had to use laptop on the bed
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Stayed 2 nights in Feb 2024

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find, quiet and within short driving time of many restaurants. The staff were friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the bar and dinner was not open
Stayed 1 night in Feb 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff, friendly and professional.
Stayed 1 night in Feb 2024
Response from Guest Support on 5 Feb 2024
We are thankful for your stay and review ! If we can make your stay even better next time, dont hesitate to give us a call at 601 460 6116.

4/10 Poor

Melissa

Stayed 3 nights in Jan 2024

8/10 Good

Lora, Christiansted

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Jan 2024

8/10 Good

Maleli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road trip to Arizona.
Stayed 1 night in Dec 2023

10/10 Excellent

Shelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Very nice accommodations. Very comfortable
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We paid for a suite. When we got there, they said that they did not have the room that we requested. We ended up having to stay in a smaller room, but we still paid the same price for the suite.
Stayed 2 nights in Dec 2023
Response from Guest Support on 5 Feb 2024
We are thankful for your stay and review ! IWe apologize your stay did not meet your expectations due to overbooking of suites that week. In future, please call the property to check on availability and we will be happy to book the right type of available room for you. Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Rooms were unique but great concept. Clean and customer service A1!
Stayed 1 night in Dec 2023

4/10 Poor

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again
Stayed 3 nights in Dec 2023

6/10 Okay

brenda

Travelled with family
I woke up during the night with doors slamming. Noisey
Stayed 1 night in Nov 2023

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Expensive. No coffee in room. Not clean. Charge $12 each for breakfast. Do not serve until 7:00am. No other Hampton Inn I’ve stayed at does this
Stayed 1 night in Oct 2023

8/10 Good

alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the firepit!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, comfy room and fun ffirepit!
Stayed 1 night in Oct 2023

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 1 night in Oct 2023

10/10 Excellent

Madison

Travelled with partner
So clean and very nice
Stayed 1 night in Oct 2023

2/10 Terrible

Sarah

Disliked: Staff & service
Ok so this was my first time wanting to stay at a hilton for a good experience In everything turns out I was completely upset the first hour after check in. The room I booked had damage on the bath tub, the interior mirror inside the bathroom, a light switch that didn’t turn on anything in the coffee location, damage on the inside of the closet drawers however, the first thing I did was check the tv to see if it was in working condition because I had read multiple reviews of them trying to charge individuals for non functional televisions and, I also checked for the towels, I noticed I had two bath towels in the room but I checked in with three people so I called the front desk and asked for a extra towel I was told to go get it from house keeping not to mention, I know nothing about the area or this hotel so I had to hunt the house keeper down after they moved me rooms to accommodate the damage in the first place. This hotel is to expensive for this kind of experience it is a complete upset to deal with stuff like this traveling with family to different states I will never stay at the Hilton again this was my first and last time. I will be holiday inn, laquinta inn, or Hampton inn bound for the rest of my life Hilton is a absolute mess and if corporate management is smart they would set a training program up and teach these employees what customer service really is!
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Rodney

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Hazel

Business traveller, Travelled with partner
Liked: Amenities
When I arrive at the property, there were so many people standing around and making noises in the lobby. Had no idea that a reunion in a class was going on. My room was put on the first floor room 107 and a mix of all the noise. I cannot study for my event, and the stay was terrible.
Stayed 2 nights in Sep 2023

4/10 Poor

Timmy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room on your website that showed to have a jetted tub. The room we checked into didn’t have a bathtub in it, only a shower.
Stayed 1 night in Aug 2023

8/10 Good

gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and traffic not good.
Stayed 3 nights in Aug 2023

8/10 Good

gwendolyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better the I thought. Nice hotel for my in laws.. Will book again♡.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Everything was great. The tub was slippery and could be dangerous. That’s my only concern.
Stayed 1 night in Aug 2023

10/10 Excellent

Dawn

Stayed 1 night in Aug 2023

6/10 Okay

Mauricio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was a mixed blessing for my party. The room was clean and comfortable but we found the service to be lacking. The night staff seemed to spend most of their time sitting in the conference room and it took a while for them to notice us and assist with check in. Staff and service could have been a bit more friendly. Otherwise the room was comfortable and a good value. Surrounding area was a bit sketchy at times. This hotel has a paid buffet breakfast that is reasonably priced. The staff on duty didn’t appear very friendly as we approached so we ended up leaving to get breakfast elsewhere.
Stayed 1 night in Jul 2023

10/10 Excellent

Trey

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and staff was amazing
Stayed 1 night in Aug 2023

10/10 Excellent

Rafe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Very nice.
Stayed 1 night in Jul 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I 20.
Stayed 2 nights in Jul 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Travel Destination
Checked in timely! Staff was courteous and friendly!! Walls must be then heard someone’s phone wake-up several times in the morning!! That’s about the worst thing that happened. Everything was neat and clean!!
Stayed 1 night in Jul 2023

10/10 Excellent

CYNTHIA, Houston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New property, excellent amenities and a bonus bar & grill with food @ reasonable cost. Out of wine , no explanation? Although it was on menu
Stayed 1 night in Jul 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023