2/10 Terrible
Melissa
Business traveller
26 May 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I reserved the room, it was to be a ground level room. When I checked in, I was put in a room on the 2nd floor. I go to the room, and the housekeeping staff left the door wide open, and they left the towels they were cleaning with on the table. The smoke alarm was beeping the for the first 3 hours, after checking in until I finally called and Diane came to replace the battery. The lower level bathroom was dirty had black curly hairs in the tub with spiders, the toilet had urine spots on the seat, and the couch had massive stains on it as well as the bottom of the living room curtains (looked like dried blood)! The bathroom upper door frame looked like some thing clawed its way out of it. At 9:45 pm there were kids unsupervised outside screaming and playing basketball when the property rules are quiet hours start at 9 pm. I called front desk and stated I was checking out due to the noise and having to be at the hospital to work at 4:30 am and she said "well they are kids, do you really want me to go make my rounds and yell at kids?" I said if that is your job and your property rules then yes but not because I complained. She went to check me out and couldn't find me, for another employee put some guys name in on the room after I checked in! I wouldn't stay here if the room was free.
Melissa
Stayed 1 night in May 2024