Lobby lounge

Reviews of Residence Inn By Marriott Cleveland Downtown

3 out of 5
Residence Inn By Marriott Cleveland Downtown
527 Prospect Ave E, Cleveland, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1001 reviews" "
Rating 8 - Good. 223 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mazy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is beautiful and the area is stunning, but it was obvious that this hotel is very understaffed. There was a janitor manning the front desk when we went to checkout in the morning. He was very polite but it was weird. We also witnessed multiple large roaches in the hallways in the euclid tower. The staff were very polite at least. We skipped the breakfast because of the roaches.
Stayed 1 night in May 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Property conditions & facilities
Location was within walking distance to everything we needed to do
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Barbara, thank you for highlighting the convenient location of Residence Inn Cleveland Downtown. We're delighted you found everything within walking distance, and we are looking forward to your next stay with us!

10/10 Excellent

casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to progressive field, 4th street and other great locations! Room was awesome, felt like we were in an apartment.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Casey,Thank you for sharing your wonderful experience at Residence Inn Cleveland Downtown. The team is delighted to hear that you enjoyed the convenient location and the apartment-like feel of your room. We're looking forward to welcoming you back for another great stay!

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very large and clean room. Great staff.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Mary, thank you for your wonderful feedback about Residence Inn Cleveland Downtown. Our team is delighted to hear you enjoyed the spacious and clean room. We appreciate your kind words about our team members. We are excited to welcome you back soon!

10/10 Excellent

Sammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Sammie, it's fantastic to hear that your stay at the Residence Inn Cleveland Downtown left a positive impression. We appreciate your rating and would be thrilled to welcome you back for another pleasant visit. Thank you!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Brenda, it's fantastic to hear that you had such a positive experience at Residence Inn Cleveland Downtown. Thank you for your high rating. We are dedicated to ensuring our guests enjoy every part of their stay. We look forward to your next visit!

10/10 Excellent

AIDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, we were able to walk around the neighborhood easily. Lots of restaurants within 5 min walk.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
AIDA, it's exhilarating to hear that you appreciated the prime position of Residence Inn Cleveland Downtown. It truly is surrounded by an abundance of dining options and is perfect for those who love to explore. We hope to see you again for another enjoyable stay!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy to walk to dinner, shops, or walk to a game. Valet parking very convenient. Room was clean and staff friendly.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Ashley, it's splendid to read about your positive experience at the Residence Inn Cleveland Downtown. We appreciate you highlighting our prime location and the convenience of our valet parking. Our team spreads the spirit of hospitality and they'll be thrilled to know you noticed their friendliness. We're pleased you found your room up to standard. We look forward to hosting you again during your next visit.

10/10 Excellent

Kenisha

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Kenisha, it brings joy to know you had a stellar experience at Residence Inn Cleveland Downtown. We greatly appreciate the high rating on Expedia and invite you to come stay with us whenever you find yourself back in the area. Your satisfaction is our success. Thank you!

8/10 Good

Kim

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the great rating, Kim!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Residence Inn Cleveland Downtown. We'd like to share an even better experience with you soon.

6/10 Okay

Anand, San Diego

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Did not have enough trash bins, kitchen utilities and coffee machine was dirty
Stayed 4 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Anand, thank you for sharing your feedback. We regret to hear about the shortage of trash bins and kitchen utilities during your stay. Additionally, we apologize that the coffee machine did not meet your cleanliness standards. We will use your comments as a valuable guide to address these areas and enhance our guest experience moving forward. We appreciate your choice to stay with us and hope for another opportunity to exceed your expectations.

10/10 Excellent

James

Liked: Cleanliness, amenities
Great!
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for the 5/5 rating, James!It's excellent you enjoyed your time at Residence Inn Cleveland Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Maureen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had to wait to check in an hour after check in time because the rooms were still not clean. We stayed two nights and housekeeping never came to clean our room. Although the staff that was there was very nice and accommodating.They need to hire more people that actually show up and I know that can be difficult and times.
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Maureen, we're sorry to hear about your experience, particularly with the delays you encountered during check-in and the oversight in room servicing. We're glad to hear, however, that our team members were able to offer assistance throughout your stay. Your concern about adequate staffing has been noted and we take your feedback into account as we continually strive to improve our guest experience. We hope to have the opportunity in the future to demonstrate our commitment to guest satisfaction.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. Very comfortable. Only complaint was that there is not restaurant on premise, and thenar was closed for some reason on Wednesday. April 10.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Steve, we're delighted to hear that you found the Residence Inn Cleveland Downtown to be a great and comfortable place to stay. We certainly strive to make our guests feel at home. We're sorry for any inconvenience caused by our bar's closure and the absence of an on-site restaurant. We hope your overall visit was enjoyable, and we look forward to potentially welcoming you back in the future.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the 4-star rating, Molly!It's great your time at Residence Inn Cleveland Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Tracy Lee, Barberton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how close it was to Progressive Field..and the Jack Casino.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Tracy, thank you for your glowing review of Residence Inn Cleveland Downtown! We're thrilled that our fantastic location near Progressive Field and the Jack Casino added value to your stay. We strive to provide an experience that exceeds expectations and your feedback suggests we've accomplished that. Looking forward to your next visit.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Suite was great -comfortable and quiet. loved hot breakfast and walkability to downtown areas. only downside was small bathroom/shower space.
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Cathy, it's wonderful to know that you found the suite at Residence Inn Cleveland Downtown comfortable and satisfying, and that our hot breakfast and convenient location added value to your stay. We've taken note of your feedback regarding the bathroom size for our further improvements. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

6/10 Okay

Pete

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated property. Needs rehab. Tattered chairs in breakfast area. Breakfast fare average. Uncomfortable couch in room. Room kitchen supplies need replenishment. Although we did not cook in the room, in checking the cabinets, there were no pots, pans or frying pans. Best part is location Friendly staff.
Stayed 4 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Pete, it seems like your stay with us had some highs and lows. Your approval of our central location and friendly team members is appreciated. We are committed to customer satisfaction and taken note of your comments about the condition of furnishings and stocked kitchenette supplies. Customer feedback helps us improve so it is greatly appreciated. Thank you for taking the time to share your experience.

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thanks for the outstanding rating, Paula!We're delighted your time at Residence Inn Cleveland Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Sharida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room’s 2nd bedroom and bathroom was not clean.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Sharida, it's regrettable to hear of your recent experience regarding the cleanliness of one of your bedrooms and bathroom. Ensuring our rooms are immaculate is of utmost importance and we apologize for any shortcomings. We are looking into your concerns as part of our continuous improvement efforts. Thank you for sharing your feedback from your stay.

6/10 Okay

Heather

Travelled with family
Liked: Amenities
Disliked: Staff & service
When we arrived two hours after check in the front desk said they had no available rooms clean and they were checking availability of hotels around the area for us. There was 6 other people checking in and were told the same thing. They said the general manager was cleaning rooms as we speak. We were there for the Cavs game and the game was starting in an hour. It was not handled well. I was told since i booked through expedia that they would cancel my reservation and i would have to rebook a hotel on my own and call to figure it out. Also they were not comping us anything for this inconvenience. In the end our room got cleaned after waiting. We were lucky. But it was not handled well. The room was very spacious. It is in a great location to the stadium. I appreciated that the general manager was taking matters in her own hands and cleaning to try to rectify the situation but front desk just didn't handle it well.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love this location. So convenient for basketball which is why we stayed here. The staff was great all the way through our trip. Keep up the good work and I will be back soon.
Stayed 2 nights in Feb 2024
Response from Customer Service on 4 Apr 2024
Kevin, it's fantastic to hear that Residence Inn Cleveland Downtown's convenient location met your needs for attending basketball matches. Our team members greatly appreciate your kind words about their service. We are excited that your stay was so enjoyable and look forward to seeing you again soon on your next visit.

6/10 Okay

Daniel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
A layer of dust on everything. Toilet leaked onto tile, and had to hold down the handle for the whole flush. HVAC was so loud, it took 20 on the volume to be audible. 2 sugar packet, one creamer packet, 14 salt & pepper packets too for some reason. So much for coffee. Bed felt like stacked cardboard with straw between. Pay for valet, or good luck to you. Typical aged hotel employing too few and too unchecked staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Daniel, we appreciate you taking the time to share your experience. It's apparent that certain aspects of your stay were far from satisfactory, especially in relation to cleanliness and amenities. We regret any inconvenience caused by the bathroom facilities and the heating system. We assure you that our hotel is committed to providing superior accommodations and service, and we regret any deviation from this standard. Your feedback toward the quantity of in-room provisions and comfort of the bed will be taken into account, as we're always working on improvement. Also, your words about our team members have been heard and will be addressed. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all Very friendly. The location is perfect, in walking distance to everything downtown.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Sarah, thank you for your kind words in favor of Residence Inn Cleveland Downtown. We're thrilled to hear that our team members were friendly and you enjoyed our convenient location. We appreciate you choosing us for your downtown stay and look forward to welcoming you back in the future.

6/10 Okay

Juliann

We like the location and the big rooms. Also we were able to get early check in.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Juliann, thank you for taking the time to share your thoughts. It's wonderful to hear you enjoyed our conveniently located hotel and spacious accommodations at Residence Inn Cleveland Downtown. We also thrive on accommodating our guests wherever we can, such as providing early check-in. We trust you had a memorable stay and hope to welcome you back in the near future.

8/10 Good

Jorge

Stayed 1 night in Mar 2024
Response from Customer Service on 9 Apr 2024
Jorge, thank you for choosing Residence Inn Cleveland Downtown and taking the time to leave a rating. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

GREGORY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price gouging during special events for the valet parking. Staff didn't really seem to care if we were happy. Front desk -- I was interrupting her from looking at her phone. Staff doesn't speak clearly, just a lazy production line mentality. The alerts that were set up through my phone to tell us when our room was ready didn't sound until way after we were in the room. The bed didn't face the TV in our room. The room was nice. The staff just needs to be changed.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Gregory, we appreciate your feedback and note the importance placed on attentive service. We're pleased you enjoyed the room but regret that some interactions didn't meet your expectations. It's important to us that all our guests feel valued, and we apologize if this wasn't fully experienced. We often use guest comments as a tool for teaching, and yours will indeed be no exception. Thank you for taking the time to share your comment. It would be our pleasure to provide an improved experience on your next visit.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property has wonderful and pleasant personnel. We had two small problems. There were NO toiletries for the bathroom sink, the sink area was bare. Also, we only had decaf coffee and when I requested at the front desk for regular coffee, they brought 4 packages of decaf. I tried again for regular coffee and there was nothing delivered.
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Diane, thank you for sharing your feedback about your recent stay at the Residence Inn Cleveland Downtown. We appreciate your kind words about our fantastic team members. Regarding the toiletry issue you experienced and the coffee preferences, we would like to assure you that your comments have been passed on to the relevant departments to avoid similar issues in the future. We hope to have the pleasure of welcoming you back for an even better experience.

10/10 Excellent

Blake

Travelled with family
In town for the Cavs game. Great location, in walking distance to Rocket Mortgage Field House. Great options for food nearby. Concierge was a little slow on arrival. They also didn’t text out the link for me to get my car. But other than that, the whole stay was great!
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Blake, thank you for choosing Residence Inn Cleveland Downtown for your recent trip. We are elated to hear that our prime location provided convenience for attending the Cavs game and enjoying local dining options. Apologies for the delay at arrival and the slight oversight with car service notifications. While these inconsistencies, your overall stay was pleasing which is such a delight. The team will continue to work diligently to perfect all aspects of the guest experience. We hope for the opportunity to welcome you back in the near future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Carolyn, it's wonderful to see your perfect score for Residence Inn Cleveland Downtown. We trust your time with us was enjoyable and we look forward to welcoming you back on future visits. Thank you for taking the time to share your rating!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Samantha, we're delighted to know that you had such a positive experience at Residence Inn Cleveland Downtown. It's wonderful to hear that our team members provided a friendly atmosphere during your stay. We're looking forward to hosting you again in the future.

10/10 Excellent

Lynne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a suite which easily slept 6. It was a great experience.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Lynne, thank you for sharing your fantastic experience at Residence Inn Cleveland Downtown. It's gratifying to know the suite provided ample space and contributed to a pleasurable stay. We're thrilled that you enjoyed your visit and look forward to welcoming you and your party back soon.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Just terrific
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Thank you for sharing your perfect rating with us, Dylan!It's wonderful to see how much you appreciated your time at Residence Inn Cleveland Downtown! We want everyone to feel right at home at Residence Inn Cleveland Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Thank you for sharing your feedback, Amanda.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The building was quite nice and for cost through Expedia was good on the pocket book. Only stayed one night and did not use any of their servic
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Helen, thank you for taking time to share your feedback. We're thrilled to know you found the Residence Inn Cleveland Downtown to be a great value destination. It's our hope that you can stay longer on your next visit to take full advantage of our services. We look forward to your return.

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing was that the fireplace in the room did not turn on.
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Geraldine, thank you for your review. We're glad to learn you enjoyed your stay at the Residence Inn Cleveland Downtown. We regret that you encountered an issue with the in-room fireplace. Your comments have been relayed to our in-house team for prompt resolution. We appreciate your understanding and look forward to welcoming you back soon.

6/10 Okay

Tina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Thank you for sharing your feedback, Tina!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Bryan

Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Thank you for the 5 out of 5 rating, Bryan!We're thrilled to see how much you enjoyed staying at Residence Inn Cleveland Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. The fireplace was an added bonus
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Ruby, it's wonderful to hear about your positive experience at the Residence Inn Cleveland Downtown. We're delighted to know that the fireplace made your stay even more enjoyable. We appreciate your review and can't wait to welcome you back for another memorable stay.

10/10 Excellent

Susan, plaistow

Liked: Property conditions & facilities
Central location. Clean and comfortable
Stayed 2 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Susan, it's fantastic to hear that Residence Inn Cleveland Downtown met your expectations with our prime location, and that you found our property to not only be spotless but homely too. Your feedback is greatly appreciated and we can't wait to welcome you back the next time you visit Cleveland.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and has such a historic appeal! Definitely will be back!
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Dennis, it's always fantastic to hear about guests enjoying the unique historical charm of Residence Inn Cleveland Downtown. Your satisfaction is our greatest reward and we eagerly look forward to your return!

8/10 Good

Amber

Liked: Cleanliness, staff & service
Response from Customer Service on 21 Feb 2024
Amber, it's delightful to hear you enjoyed your stay at Residence Inn Cleveland Downtown. We trust our accommodations and service made your experience memorable. We look forward to hosting you again for another enjoyable stay.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Nicholas, thank you for choosing the Residence Inn Cleveland Downtown and sharing a positive rating. Knowing guests like you enjoyed their stay means a lot. We're looking forward to welcoming you back for another stay soon. Safe travels.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room was very big and clean, great free breakfast in the huge and clean eating area. Breakfast options were sausage, eggs, potatoes, muffins, cereal, hard boil eggs, juices, coffee, milk, yogurts, bagels ,and a diy waffle station. Also had a quick toaster if you wanted to toast something
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Mary, thank you for your glowing review of Residence Inn Cleveland Downtown. We're delighted you felt our team members were friendly and enjoyed our spacious, pristine rooms. It's great to hear that our extensive breakfast options, including the waffle station, enhanced your stay. We trust your experience left lasting memories. We sincerely hope to see you again.

10/10 Excellent

Stacey

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Stacey, we're delighted to see that you had a five-star experience at the Residence Inn Cleveland Downtown. We trust you enjoyed every aspect of your stay and we look forward to welcoming you back soon!

6/10 Okay

Beth

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The location can’t be beat. Central to everything. You can walk to the major venues. Lots of nightlife all around. The building is historic and charming. The staff were AWESOME and made out trip. We booked the double king suite. I have to say - the room was so filthy. Disgusting. Food caked on walls. Tons of dust and hair on the baseboards and bathrooms. And grimy, dirty carpet. Just gross. You’re paying for the location and that’s about it.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Beth, thank you for appreciating the unbeatable location and the enjoyable nightlife around our inn. We're pleased to hear that our team members made a positive impact on your trip. However, we regret to learn that the cleanliness of your room didn't live up to your expectations. Rest assured that maintaining a clean and comfortable environment for our guests is always our priority. Your feedback provides a valuable opportunity for us to make necessary improvements. We sincerely hope to provide a more satisfying experience in the future.

6/10 Okay

Mark

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
We appreciate the feedback, Mark.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Shawna, Arroyo Grande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Shawna, we are thrilled to see your high rating for the Residence Inn Cleveland Downtown! It's always fulfilling to know that our guests had a wonderful time with us. We're looking forward to welcoming you back for another remarkable stay.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was so nice, valet was confusing at first but definitely once that was done everything was good. never used valet before but now I know :)! Loved our stay here
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Jessica, we're thrilled to hear that you had a wonderful time at Residence Inn Cleveland Downtown, and that our team members provided excellent service. We're glad you were able to navigate the valet parking, and that it did not hinder your overall experience. We appreciate your positive feedback and look forward to your next stay with us!

8/10 Good

Elizabeth

Liked: Staff & service, room comfort
I've experienced better, but also worse.
NO mention of the water being turned off by the city the next morning until AFTER I checked in and saw the notice in the elevator. Would have been nice to have the option of going to a different hotel that was going to have water to shower with. Rooms are spacious, but bathroom was teeny...barely enough space to turn around and close the door. Vanity light fixture wasn't working properly. The hotel is dated and even though I checked in after 4PM there were piles of dirty linens in the hallways leading to my room. ADA accessibility was a joke...good thing I wasn't in a wheelchair on this trip.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Elizabeth, your feedback is taken seriously, and we are very mindful of the issues indicated. Check-in communication seems to be one of them, and we anticipate doing better. Regarding the bathroom size and lighting, we take note and promise to look into it. Being in a historic property, some elements may appear a little dated, but we strive to keep our charm alongside maintaining cleanliness, which includes managing laundry. We're also committed to examining our ADA accessibility measures for improvement. We appreciate you recognizing our spacious rooms. We hope to serve you again delivering a most satisfying experience.