Ballroom

Reviews of Hyatt Regency Cleveland At The Arcade

4 out of 5
Hyatt Regency Cleveland At The Arcade
420 Superior Ave E, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1005 reviews" "
Rating 8 - Good. 224 out of 1005 reviews" "
Rating 6 - Okay. 102 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 34 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terrice

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Hyatt Regency Cleveland on 22 May 2024
Thank you for the 5-star review, Terrice! We hope to welcome you back soon.

4/10 Poor

Joel

Travelled with family
Disliked: Staff & service, amenities
Nice building but way overpriced. The inside is unique being an old indoor Arcade mall but the rooms are exposed to the ground floor in an arena style setup. We got to be guests at weddings on Saturday and Sunday night whether we liked it or not. Loud and nothing special service wise. The 1890 Hyatt affiliated restaurant was ridiculously priced and service was basically non-existent except for the one gentleman doing coffee and water that was doing his best to manage the place. Look elsewhere.
Stayed 3 nights in May 2024
Response from Hyatt Regency Cleveland on 21 May 2024
Thank you for your feedback, Joel. We apologize for the inconvenience you experienced during your stay. We'll take your comments into account to improve our service and address the issues you mentioned.

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t get the room or view I reserved, but it was so late when I arrived I didn’t argue about it. The hotel is beautiful, and the staff was really nice
Stayed 1 night in May 2024
Response from Hyatt Regency Cleveland on 21 May 2024
Thank you for your feedback, Kelly. We apologize for any inconvenience regarding your room reservation. We're glad you found our hotel beautiful and our staff accommodating. We'll strive to ensure a smoother experience for your next visit.

10/10 Excellent

shawnata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place and friendly staff will be going again
Stayed 1 night in May 2024
Response from Hyatt Regency Cleveland on 13 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
I thought it was a great location . Nice hotel
Stayed 1 night in May 2024
Response from Hyatt Regency Cleveland on 13 May 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed our hotel's location and amenities. We look forward to welcoming you back in the future!

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty expensive per night for what you get. Bed and a toilet with sandpaper toilet paper. Clean though.
Stayed 1 night in May 2024
Response from Hyatt Regency Cleveland on 13 May 2024
Thank you for your feedback, Brandon! We're glad to hear you found our hotel clean. We appreciate your input regarding the value for price and will take it into consideration for future improvements.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Hyatt Regency Cleveland on 22 May 2024
Thank you for the 5-star review, David! We hope to welcome you back soon.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Cleveland on 1 May 2024
Thank you for your 5-star review, Erika! We hope to welcome you back soon.

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located fall attractions in Cleveland
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Cleveland on 1 May 2024
Thank you for your stellar review, Peter! We hope to welcome you back soon.

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture.
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Cleveland on 29 Apr 2024
Thank you for the 5-star review! We hope to welcome you back soon!

8/10 Good

Jennifer, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hyatt Regency Cleveland on 23 Apr 2024
Thank you for your review, Jennifer! We hope to welcome you back soon.

10/10 Excellent

Jevon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the architecture and design of the hotel as well as the convience of the restaurant for late night food. Our only dislike is the volume of everyone at the end of the night. As beautiful the hotel is, that also made it difficult to escape the noise.
Stayed 1 night in Apr 2024
Response from Hyatt Regency Cleveland on 24 Apr 2024
Thank you for sharing your feedback with us, Jevon! We're delighted you enjoyed our hotel's architecture and restaurant convenience. We'll certainly take your comments about noise levels into consideration to ensure a more serene experience for all our guests. We appreciate your input and hope to welcome you back soon!

6/10 Okay

Nancy, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Cleveland on 18 Apr 2024
Thank you for your review, Nancy! Based on your score, it seems we didn't meet your expectations. We hope to have another chance in the future to exceed them!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Cleveland on 18 Apr 2024
Thank you for the 5-star review, Frank! We hope to welcome you back soon.

6/10 Okay

John

Stayed 1 night in Apr 2024
Response from Hyatt Regency Cleveland on 13 May 2024
Thank you for your review, John! We hope to welcome you back for a better experience.

10/10 Excellent

Gwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hyatt Regency Cleveland on 9 Apr 2024
Thank you for your 5-star review, Gwyn! We hope to welcome you back soon,

8/10 Good

CARL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool venue, only drawback was the amount of empty storefronts in the arcade and surrounding buildings
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Cleveland on 27 Mar 2024
Thank you for your feedback, Carl! We're glad you enjoyed our hotel. We continually work to enhance the surrounding area and appreciate your insight regarding the storefronts. We hope to welcome you back soon for another great experience.

10/10 Excellent

lisa, Waldorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the area, close to everything we wanted to do/see within walking distance. The hotel is nice with lots of food options in the building and shopping and restaurants close by. Beautiful building. Friendly staff. Like the valet parking.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 27 Mar 2024
Thank you for your kind words, Lisa! We hope to welcome you back soon.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 27 Mar 2024
Thank you for your kind words, Dennis! We hope to welcome you back soon.

10/10 Excellent

Raymond, Port Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and ambiance was really great.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 27 Mar 2024
Thank you for your kind words, Raymond! We hope to welcome you back soon.

8/10 Good

Allen, Wixom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good location. The rooms were OK. Nothing special.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on 27 Mar 2024
Thank you for your feedback, Allen! We're glad you found our location convenient. We appreciate your comments on the rooms and will strive to enhance the experience for future visits.

10/10 Excellent

Beth

Travelled with family
Liked: Staff & service
Quiet and historic
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on 27 Mar 2024
Thank you for your review, Beth! We're delighted you appreciated the tranquil atmosphere and the rich history of our hotel. We look forward to welcoming you back in the future.

8/10 Good

morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is elegant. My friend and I enjoyed our stay here. Friendly staff as well.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 27 Mar 2024
Thank you for your kind words, Morgan! We're delighted to hear that you found our hotel elegant and enjoyed your stay with us. Our team works hard to provide all our guests with a welcoming and friendly experience. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Brent

Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 9 Apr 2024
Thank you for your review, Brent! We see you had a 4-star experience. We hope to welcome you back soon to better exceed your expectations!

10/10 Excellent

chantelle

Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 9 Apr 2024
Thank you for your 5-star review, Chantelle! We hope to welcome you back soon,

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 9 Apr 2024
Thank you for your 5-star review, Christopher! We hope to welcome you back soon,

8/10 Good

Doris

Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on 9 Apr 2024
Thank you for your review, Doris! We see you had a 4-star experience. We hope to welcome you back soon to better exceed your expectations!

10/10 Excellent

Shaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your 5-star review, Shaila! We hope to welcome you back soon.

10/10 Excellent

Jade

Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 9 Apr 2024
Thank you for your 5-star review, Jade! We hope to welcome you back soon,

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. The staff is super polite and accommodating.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your kind words, Erin! We're thrilled to hear that you enjoyed your stay with us and found our staff to be polite and accommodating. We hope to welcome you back soon for another beautiful experience.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for the glowing review, Luis! We hope to welcome you back soon.

10/10 Excellent

Mike

Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on 9 Apr 2024
Thank you for your 5-star review, Mike! We hope to welcome you back soon,

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and SO helpful! Anything we needed they were able to help in a timely manor. Our bathroom sink was a sticky when it came to plugging and unplugging the drain but very minor complaint. Everything was above and beyond.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your kind words, Madison! We're thrilled to hear that you found our staff friendly and helpful. We appreciate your feedback regarding the bathroom sink and will address it promptly. We're glad you enjoyed your stay overall and hope to welcome you back soon!

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very cute and such a romantic spot
Stayed 1 night in Mar 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your lovely feedback! We're thrilled to hear that you found our hotel cute and romantic. We hope to welcome you back for another memorable stay in the future!

6/10 Okay

Brett

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your feedback, Brett. We are sorry we didn't meet your expectations on your recent stay. We hope to better serve you on your next visit to Cleveland!

6/10 Okay

Bryan

Stayed 1 night in Nov 2023
Response from Hyatt Regency Cleveland on 12 Mar 2024
We appreciate you taking the time to leave a review, Bryan. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Alexa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely amazing! Clean and quiet… the beds are so comfortable.. ill be returning soon!
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your wonderful feedback, Alexa! We're delighted to hear that you had such a fantastic experience with us. Looking forward to welcoming you back soon!

10/10 Excellent

Cynthia

We would come back again
Stayed 2 nights in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your 5-star review, Cynthia! We hope to welcome you back soon.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and spacious rooms. staff were excellent. Helpful, friendly, welcoming.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your kind words, Jodi! We're delighted you enjoyed our beautiful building, spacious rooms, and experienced excellent service from our helpful and friendly staff. We look forward to welcoming you back soon!

6/10 Okay

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I am not happy about the fact that we wanted a room with two queen beds but they only had one room with a king bed. As Seinfeld would say apparently they don't understand the meaning of a reservation.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for taking the time to share your feedback with us, Vince. We sincerely apologize for any inconvenience you experienced regarding your room preference. Our hotel primarily offers rooms with two double beds, and while we strive to accommodate all requests, availability can sometimes be limited, as was the case during your stay. We understand your frustration and assure you that we are continuously working to improve our reservation process to better meet our guests' needs. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless experience.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for the 5-star review, Brianna! We hope to welcome you back soon.

10/10 Excellent

Ellen

Liked: Property conditions & facilities
The area was so convenient to restaurants and bars. The hotel was unique in appearance.
Stayed 3 nights in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
We're delighted you enjoyed the convenience of our location near restaurants and bars, as well as the unique appearance of our hotel, Ellen. We strive to provide a memorable experience for all our guests and hope to welcome you back soon!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Great location and super staff. Property is somewhat run down and needing upgrades.
Stayed 3 nights in Feb 2024
Response from Hyatt Regency Cleveland on 12 Mar 2024
Thank you for your feedback, Paul! We're glad you appreciated our convenient location and helpful staff. We take your comments about the property condition seriously and are actively working on upgrades to enhance the guest experience. We hope to welcome you back in the future to enjoy our improved facilities.

2/10 Terrible

Val

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s ok
My experience was ok..that’s all that’s it just ok.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 16 Feb 2024
Thank you for taking the time to share your feedback with us, Val. We always strive to provide an exceptional experience for all of our guests, so we regret to learn that we fell short of meeting your expectations this time. Your feedback is invaluable to us as it helps us identify areas for improvement.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a truly outstanding experience.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, room comfort
Our second visit and it was awesome!
Stayed 2 nights in Feb 2024
Response from Hyatt Regency Cleveland on 16 Feb 2024
Thank you so much for choosing to stay with us again and for taking the time to share your experience, Debbie! We're thrilled to hear that your second visit was just as awesome as the first. Our team works hard to ensure that every guest feels welcomed and enjoys their time with us. We look forward to welcoming you back for your third visit and providing you with another fantastic experience!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great accommodations.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 16 Feb 2024
Thank you for your kind words, Todd! We're thrilled to hear that you enjoyed your stay with us and found our property and accommodations to your liking. Our team works hard to ensure that all guests have a comfortable and memorable experience, so it's always rewarding to receive positive feedback. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

LaVerne

Stayed 2 nights in Feb 2024
Response from Hyatt Regency Cleveland on 16 Feb 2024
Thank you for your glowing 10/10 review, LaVerne! We're thrilled that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 16 Feb 2024
Thank you for your glowing 5-star review, Robyn! We're thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 16 Feb 2024
Thank you for your perfect rating, Jason! We're thrilled to have exceeded your expectations and hope to welcome you back again soon.

4/10 Poor

Rachel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I think hotels need to disclose to customers where the rooms are before getting a key and going to their room. Our room was 40 feet away from the parking garage and commotion was going on until 3 in the morning. Cop cars, disturbances etc. The window sill had cobwebs, light fixture was covered in dust, lamp light would not stop flickering, the bathroom ceiling had not been touched our wiped it looked like in years. I have stayed at this property many times and this room was the worst it’s ever been
Stayed 1 night in Feb 2024
Response from Hyatt Regency Cleveland on 16 Feb 2024
We sincerely apologize for the disappointing experience you had during your recent stay, Rachel. Your feedback is invaluable to us, and we will take immediate action to address the issues you've highlighted, including ensuring thorough cleanliness standards are met. We appreciate your loyalty and hope to have the opportunity to regain your trust in the future.