Hi Scott,Thank you for your candid feedback. We apologize for the inconvenience with the shuttle service and the condition of our property. Your comments regarding the shuttle frequency and the cleanliness of the surfaces are taken seriously, and we will address these issues promptly. We are committed to making improvements to enhance our guests' experiences. We hope to have the opportunity to serve you better in the future.

Hi Shannon,We appreciate your understanding and are glad to hear that you found the hotel to be a good one overall. We apologize for the inconvenience you experienced with the airport shuttle service. Booking the airport shuttle in advance is a great suggestion, and we will work on improving our shuttle service. We look forward to welcoming you back on your next stay.

Dear Guest,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!

Dear Guest,Thank you for your review! We're pleased to hear you enjoyed our convenient location near the airport, as well as the food and drinks available. Our team is also glad you found the accommodations clean and comfortable. We look forward to welcoming you back soon!

Dear Guest,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

Hi Svens,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

Hi Joyce M,We're glad to hear that you found our staff helpful and the hotel clean and quiet during your stay. Your feedback regarding the need for room updates is appreciated, and we will consider it as we strive to enhance our accommodations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

Hi Josh,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

Hi Martin,We're deeply sorry to hear about your experience. Providing assistance and accommodating the needs of all our guests, including those with disabilities, is a top priority for us. It's concerning to learn that you did not receive the support you required and that the interaction with our general manager fell short of our standards of professionalism and empathy. We take your feedback seriously and will address this matter internally to ensure that such situations are handled appropriately in the future.

I am so sorry you encountered these issues during your stay.. I did relay your issues with our rooming staff so they are aware of the maintenance issues that caused the concerns. Thank you very much for making us aware.

Hi David,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

Hi Kimberly,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

Hi Franklin,We apologize for the inconvenience caused by the issue with the bathroom sink. Your feedback is valuable, and we'll address this promptly with our maintenance team to ensure such incidents are avoided in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more comfortable stay on your next visit.

Hi Debra,We apologize for the inconvenience during your stay. Ensuring suitable accommodations for accessibility is vital to us, and we regret any shortcomings. We'll address these concerns with our team to improve procedures for guests with accessibility needs. Thank you for your feedback, and we hope to better serve you in the future.

Hi Sherry,We're delighted to hear that you had an easy and quick check-in experience and found our shuttle service reliable, punctual, and friendly. Providing efficient and courteous service is our priority, and we're glad we could meet your expectations. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay in the future!

Hi Aaron,We appreciate your feedback and value your opinion. Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

Hi Jason,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

Hi Leon,We're glad to hear that you found our hotel to be a good place to stay overall. Your satisfaction is important to us, and we appreciate your positive feedback. Should you have any further comments or suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

Hi Svens,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

Hi Philip,We're pleased to hear that our airport shuttle service and staff contributed positively to your experience. Providing convenient and friendly transportation is a priority for us, and we're glad it met your expectations. Should you require any further assistance or have feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!

Hi Lisa,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

Hi Bridget,We're delighted to hear that you had a wonderful experience with our front desk team and enjoyed the dining hall dinner and service. Providing excellent service is our priority, and we're glad we could meet your expectations. It's fantastic that our shuttle service to the airport added convenience to your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

Hi Matthew,Thank you for your feedback regarding our airport shuttle service. We apologize for any inconvenience caused by its limited availability. We'll ensure to provide clearer information about this service for future guests. Your input is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a smoother experience next time.

Hi Stephen,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

Hi Deborah,We're thrilled to hear that you had a wonderful experience with our comfortable beds and enjoyed dining at our restaurant. Your satisfaction is our priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!

Hi James,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

Hi Todd,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

Hi Charles,It's regrettable that you were not informed about the noisy view and encountered issues with the refrigerator, carpet, and tap water. Your feedback is crucial, and we are actively addressing these concerns to enhance the overall guest experience. Hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.

I do apologize for the issues during your stay. We strive for the IHG Way of clean, which is to allow us to fix the problem. Unfortunately, we were unaware the problem happened again. We would have moved you to a different room to fix the inconvenience. We hope you give us another opportunity in the future to change the way we were represented. Thank you for your feedback.

Hi Randy,Thank you for making us your choice before flying out of CLE! We're thrilled to hear you appreciate our clean rooms, great staff, and on-site restaurant/bar. Your loyalty means the world to us, and we look forward to continuing to provide a convenient and comfortable stay for your pre-flight accommodations. Safe travels!

Hi Steven,We're glad to hear you enjoyed our on-site restaurant and the convenient proximity to the airport. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future. If there's anything specific you loved or any areas for improvement, feel free to share – we value your input!

Hi Michelle,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

Hi Svens,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

Hi Thomas,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

Hi Eric,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

Hi Keith,Thank you for your positive feedback! We're delighted to hear that you found our motel to be consistently good in all aspects. Your satisfaction is our priority, and we look forward to serving you again in the future. Your continued support is greatly appreciated, and we're committed to maintaining the high standards that you've come to expect.

Hi Nancy,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

Hi Jaime,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

Hi Wilma,Thank you for your positive feedback on your stay; we're pleased you enjoyed most aspects. We apologize for any inconvenience regarding the lack of a microwave in your room. Your input is valued, and we'll consider this as we strive to enhance our amenities for a more comfortable experience in the future. We appreciate your understanding and hope to welcome you back soon.