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Reviews of Best Western Plus Strongsville Cleveland

3 out of 5
Best Western Plus Strongsville Cleveland
15471 Royalton Rd, Strongsville, OH

Reviews

6.6
Rating 10 - Excellent. 264 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 170 out of 1000 reviews" "
Rating 4 - Poor. 154 out of 1000 reviews" "
Rating 2 - Terrible. 174 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Sheila

Daily towel only on request. Two of three elevators out of service Broken ice machines
Stayed 2 nights in May 2024

6/10 Okay

Kendra

Travelled with family
Liked: Amenities
Disliked: Staff & service
The check in person was not very friendly, the room had no hairdryer or iron. The pool did not have enough towels for the guests that were in the pool at the time. We really only like this hotel due to location and the beds are quite comfortable.
Stayed 1 night in May 2024

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

James

Disliked: Property conditions & facilities
Rough interior. Ice machines broken, WiFi out all night. Doesn’t look like it’s been touched in 35 years from an upgrade perspective.
Stayed 1 night in May 2024

10/10 Excellent

Hoang Tram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

James Cater

Stayed 1 night in Apr 2024

4/10 Poor

Lawrence

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. There were homeless people that were obviously not in their right head space asking for money and a room and coming in and out of the lobby. The hotel didn’t have any air, the rooms did though. The bar area was gross and the bar tender literally couldn’t make a drink. Additionally, the rooms were musty and unclean. I ended up having a major asthma flare and an upper respiratory infection from this place. It was so very bad. I am not one to complain or write a bad review at all but people need to know this place is NOT the place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities
Easy and quite
Stayed 1 night in Apr 2024

6/10 Okay

Laura

Liked: Staff & service, property conditions & facilities
My check in was delayed because the computer system kept saying my payment method was declined even after the card reader accepted it. I ended up with 3 charges on my card and a need to be diligent to make sure I get the credits owed. Disappointing and inconvenient. Hotel tried to blame reservation service, but two of the payment methods I offered were unrelated to it.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom drain was slow, needs attention in room 611.
Stayed 1 night in Apr 2024

6/10 Okay

Jeri

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No place to plug in coffee pot. Shower leaked water all over the floor
Stayed 1 night in Apr 2024

10/10 Excellent

Titus

Liked: Cleanliness, property conditions & facilities
Security guard patrolling all night super nic inside and out
Stayed 2 nights in Apr 2024

4/10 Poor

Braden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a sewer gas smell
Stayed 2 nights in Apr 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Fredrico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually was a nice hotel, kind of full in the first day but all was nice
Stayed 2 nights in Apr 2024

2/10 Terrible

Tobi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Waited in line for almost TWO HOURS to check in.Finally got in our room at midnight. Was told the delay was caused by lack of cleaning staff & they were passing out rooms as they were cleaned. No sheets on bed in room. Carpet dirty. Floors in lobby and carpet in hallways were filthy. Couldn’t get towels. Staff was overworked and didn’t try to hide their annoyance or disgust. Pool was cloudy and cold. My 9 year old found rusty screws at the bottom of the pool and told us the underwater light housing was loose. No towels in pool area. Pool area floor was slimy in places. I hope we will get some sort of refund. We (nor the other guests who were waiting) didn’t get any verbal apology. So so bad.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jing, Bethesda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, clean, plenty of parking l, friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Was everything advertised
Stayed 2 nights in Apr 2024

10/10 Excellent

Izabela

Travelled with family
All was great
Stayed 2 nights in Apr 2024

4/10 Poor

Christie, Saline

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not staffed properly to accommodate fully booked hotel. Waited hours to check in, No towels
Stayed 1 night in Apr 2024

2/10 Terrible

Lauren

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The wait time to check in when there were 5 staff members upfront was absolutely uncalled for. Over a 90 minute wait to check in, and then was told it was taking long because rooms weren’t clean. If my check in time is at 3 pm and it’s 11 pm at night why isn’t my room cleaned? Took my business elsewhere that had no wait time and was checked in within 5 minutes. Absolutely ridiculous.
Stayed 1 night in Apr 2024

2/10 Terrible

Suzette

Stayed 1 night in Apr 2024
Response from Bianca on 3 May 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Ellen

Disliked: Cleanliness
Severely understaffed. Front desk young man was excellent but unable to keep up with the crowd that arrived to check in.
Stayed 1 night in Apr 2024

10/10 Excellent

PATRICIA

Travelled with family
Room was very clean , very welcoming staff would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Buddah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great silent and Peace ful hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Stayed 1 night in Apr 2024

8/10 Good

sean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't get my 25 dollars back and I didn't do any damage to the room I checked out Sunday morning still no return.
Stayed 1 night in Mar 2024
Response from Ryan on 1 Apr 2024
Please contact the hotel directly. This is a glitch with old software we recently changed from. My apologies! Rya

8/10 Good

Donald Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people are really nice
Stayed 1 night in Mar 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay friendly staff and clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

HARDEO

Stayed 2 nights in Mar 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 2 nights in Mar 2024

10/10 Excellent

Mercedes

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The front server Ryan was awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mari-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was superior to most hotels I have stayed at.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, helpful and patient, given that my husband and i were checking in at the same time as about 15 other groups who were checking in for an eight-ball tournament. They handled everyone's reservations, questions and concerns very efficiently and calmly. Definitely recommend this hotel.
Stayed 1 night in Mar 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

William

Stayed 1 night in Mar 2024

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems like this property is being renovated. Parts very nice, others not the best. The bank of elevators near the front was not working. Apparently they were having issues with it before. It had not been fixed and there were no signs anywhere that it wasn’t working. Staff said, they knew about it. Sorry!?
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet,comfortable
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Worn out and in need of upgrade
Stayed 2 nights in Feb 2024

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was relaxing and peaceful
Stayed 1 night in Feb 2024

8/10 Good

Jerimiah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Beth

Stayed 2 nights in Feb 2024

8/10 Good

JOAN, Kalamazoo

Liked: Cleanliness, amenities
Bed and Bedding was outstanding! Love bath towels too!
Stayed 1 night in Feb 2024

4/10 Poor

seok

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing work
Stayed 1 night in Feb 2024