Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1120 South 1st Street, Clayton, NM

Reviews

7.8

Good

Rating 10 - Excellent. 186 out of 523 reviews" "
Rating 8 - Good. 190 out of 523 reviews" "
Rating 6 - Okay. 75 out of 523 reviews" "
Rating 4 - Poor. 42 out of 523 reviews" "
Rating 2 - Terrible. 30 out of 523 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Liked: Property conditions & facilities
Easy check in and nice clean room was so nice after driving all day
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Staff & service
Stayed 1 night in May 2024
Response from Jelo on 22 May 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Frederick, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and the staff is terrific but tha actual facility is worn down below what I’ve grown to expect from Quality Inn
Stayed 1 night in May 2024
Response from Jelo on 15 May 2024
Thank you for your feedback! We appreciate your kind words about our staff and cleanliness. We're continuously working to improve our facilities to meet and exceed your expectations. Your comments will help us focus on areas that need attention. We hope to welcome you back for an even better experience in the future!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jelo on 15 Apr 2024
Thank you for your rating. We’re always striving to improve and would love to hear more about your experience. Your feedback is crucial to us in ensuring a better stay for all our guests.

8/10 Good

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
fine
Stayed 1 night in Apr 2024
Response from Jelo on 12 Apr 2024
Thank you for taking the time to review your stay! If you have any additional comments or suggestions, please feel free to share them with us. We hope to welcome you back soon!

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Caroline on 7 Apr 2024
Hi Philip,We would like to thank you for taking the time to leave us a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Angela, Magdalena

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our toilet in our room didnt work at all. They keep changing our room. One of the worker was rude. We paid for suite room. But we didnt get a suite room they gave us a double bedroom.
Stayed 1 night in Mar 2024
Response from Jelo on 28 Mar 2024
We apologize for the inconvenience you’ve experienced. It’s concerning to hear about the issues with your room and our staff’s conduct. We assure you that we’re addressing these matters seriously to improve our service. We understand the importance of meeting our guests’ expectations, especially when it comes to room accommodations, and we regret any oversight in this regard. Your feedback is crucial for us to make necessary improvements. Thank you for sharing your experience, and we hope to have the chance to provide you with the quality stay you deserve in the future.

10/10 Excellent

Christopher M

Stayed 1 night in Mar 2024
Response from Jelo on 8 Apr 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place as we were traveling. I would really recommend staying here if you need a place for a night.
Stayed 1 night in Feb 2024
Response from Jelo on 7 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The hotel was older, but clean.
Stayed 1 night in Feb 2024
Response from Jelo on 7 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jelo on 29 Feb 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean in and out
Stayed 1 night in Feb 2024
Response from Jelo on 29 Feb 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Lynnell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had been on the road for 3 weeks when we found ourselves in Clayton due to road closures on our normal route. Looked for a mid-priced place to stop, and found Quality Inn. It was the best stay for our dollar in these weeks of motel stays! Note we did not need shopping, restaurants or other amenities but was very satisfied with the cleanliness and size of room, comfortable bed and customer service. Also had a decent breakfast to start the day.
Stayed 1 night in Feb 2024
Response from Jelo on 29 Feb 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Jelo on 21 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was brief but enjoyable. Room was clean an comfortable. Really loved the bed. Also the breakfast was very good. Everything was hot and fresh. Will stay again.
Stayed 1 night in Feb 2024
Response from Jelo on 19 Feb 2024
Thank you for sharing your experience! We're delighted to hear that you found your stay enjoyable, and that you appreciated the cleanliness and comfort of your room, as well as the quality of our breakfast offerings. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jelo on 13 Feb 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Timothy

Business traveller
Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jelo on 13 Feb 2024
Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're pleased to see that you had a positive stay overall. If there's anything specific you think we could improve upon to earn a higher rating next time, please feel free to share your insights. We value your input and hope to welcome you back in the future for an even better experience.

10/10 Excellent

Leisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night passing through. It was clean and comfortable and the front desk gal was friendly and very helpful. I’d stay again when passing through. They are pet friendly, too.
Stayed 1 night in Feb 2024
Response from Jelo on 13 Feb 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel clean, comfortable, and our staff friendly and helpful. We look forward to welcoming you back whenever you're passing through. And yes, we're always happy to accommodate furry friends!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jelo on 8 Feb 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

Dee

Liked: Staff & service, amenities, property conditions & facilities
Overall it was good. Have stayed here in the past and will do so in the future. Bed was comfortable, heater worked excellent, breakfast was good. Room was not real clean. Food, qtips, and crap behind bed and nightstands. Passing trucks and trains made a lot of noise. Will get a room in the back next time.
Stayed 1 night in Jan 2024
Response from Jelo on 31 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Krystal

Stayed 1 night in Jan 2024
Response from Jelo on 26 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean - Check in was quick, Breakfast offered more than most we have stayed at. Overall, very good.
Stayed 1 night in Jan 2024
Response from Jelo on 15 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuck in a snowstorm, but Comfortable!!
It was great place for me and my dog to get out of the truck in the middle of a snowstorm. Staff was working very hard to accommodate everyone.
Stayed 1 night in Jan 2024
Response from Jelo on 15 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were caught in a Blizzard so ended up staying in Clayton. The receptionist was super nice, patient and loving. She did more that what she had to do, to make everyone coming in feel safe and warm. The hotel it self was clean, and parking was big enough. We travel as a family.
Stayed 1 night in Jan 2024
Response from Jelo on 15 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed during the blizzard. The manager was amazing! She handled a busy situation well. The facility was nice.
Stayed 1 night in Jan 2024
Response from Jelo on 15 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Anna M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jelo on 9 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

4/10 Poor

Codi

Travelled with family and small children
Disliked: Cleanliness
When we got to our room it looked like the floor had not been vacumed. There was can lids, dirt and hair all in the corners of the room. When I went to make some tea there was already a used coffee pod in the coffee maker.
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

6/10 Okay

jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no pool
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the Highway and great parking. Although the property is somewhat dated, it's clean and just what we needed for one night. The price as right as well as there weren't many choices of where to stay in Clayton NM. Glad I picked this property.
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienent
Stayed 1 night in Nov 2023
Response from Jelo on 7 Dec 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Aubrey

Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Ira

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Swimming pool was closed for repairs.
Stayed 2 nights in Sep 2023
Response from Jelo on 7 Dec 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good stopping point
On our way to Colorado Springs- perfect!
Stayed 1 night in Nov 2023
Response from Jelo on 4 Dec 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

Ken and Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, nice beds and clean.
Stayed 1 night in Nov 2023
Response from Jelo on 4 Dec 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

6/10 Okay

Hovah

Travelled with family
Disliked: Staff & service, amenities
Hot tub and pool was closed , main reason we booked this hotel . Other than that ok hotel to stay the night at .
Stayed 1 night in Nov 2023
Response from Jelo on 29 Nov 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were passing through and need a place to sleep, called last minute for a 2am check in and a8 am check out, literally just sleeping through a winter storm. The lady at the desk was kind and helpful, and quick! She was the most efficient at a hotel check in I’ve had in years. Which was nice since we were so tired. Beds are comfortable and the rooms were clean. Nothing fancy but perfect for a quick stop to rest. They offered breakfast consisting of cereal, biscuits, gravy, eggs and waffles. If we need a quick rest stop again while passing through we will stay here.. if I had a complaint it would be the parking. They allowed several large work truck trailers to park long wise taking up 5 spots.
Stayed 1 night in Nov 2023
Response from Jelo on 29 Nov 2023
Thank you for taking the time to write a review regarding your recent stay at our hotel.We value your opinions much, and you can be sure that we will use them to make every effort to make each of our visitors' experiences delightful. We look forward to your return soon!

8/10 Good

Lisa

Stayed 1 night in Nov 2023
Response from Jelo on 20 Nov 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jelo on 17 Nov 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Tanya, Albuquerque

Liked: Staff & service, amenities, property conditions & facilities
Very happy with the comfort of the bed and pillows were plump. Also they provided a shower chair in the handicap room. A little disappointed in the breakfast and that i had to carry all our items from my vehicle a bit far for handicapped.
Stayed 1 night in Nov 2023
Response from Jelo on 7 Nov 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jelo on 23 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, would stay again
Stayed 1 night in Sep 2023
Response from Jelo on 16 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Miguelina

Liked: Cleanliness, staff & service
Second year staying here. It’s nice and clean. Breakfast is pretty basic, could use more options. Wish the pool area was open for the kids. Overall, we’ll keep coming back.
Stayed 2 nights in Oct 2023
Response from Jelo on 10 Oct 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Arne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jelo on 28 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Roy

Stayed 1 night in Sep 2023
Response from Jelo on 24 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jelo on 3 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
got in late left eary
Stayed 1 night in Sep 2023
Response from Jelo on 1 Oct 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

6/10 Okay

Stephen

Just had to clean out the fridge in my room because it’s making the whole room sell like rotten milk and wet dogs
Stayed 1 night in Sep 2023
Response from Jelo on 28 Sept 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight place to stay!
Nice hotel to stop over while traveling. Convenient and comfortable.
Stayed 1 night in Sep 2023
Response from Jelo on 25 Sept 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.