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Reviews of Best Western Plus Clarks Summit Scranton

2.5 out of 5
Best Western Plus Clarks Summit Scranton
820 Northern Blvd., Clarks Summit, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 313 out of 518 reviews" "
Rating 8 - Good. 153 out of 518 reviews" "
Rating 6 - Okay. 19 out of 518 reviews" "
Rating 4 - Poor. 18 out of 518 reviews" "
Rating 2 - Terrible. 15 out of 518 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Bar with terrific Happy Hpur prices
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel around the area!
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Hey Catherine, thank you so much for following up and giving us a positive review. We're glad you enjoyed your stay and hope to see you again!

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, good location, great bar, excellent front desk attendant
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Walter, thank you so much for taking the time to give us your feedback! We appreciate your stay with us and hope to see you again some time!

10/10 Excellent

JODI

Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable stay. No complaints.
Stayed 1 night in May 2024
Response from Front Desk on 17 May 2024
Jodi, thank you so much for taking the time to give us your feedback. We sincerely appreciate it! We hope to see you again soon!

10/10 Excellent

DINY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and amazing bed ! So comfortable.
Stayed 1 night in May 2024
Response from Front Desk on 14 May 2024
Thank you for taking the time to give us your feedback! We appreciate you staying with us!

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except TV and WiFi access. TV program guide poor, WiFi difficult to access. Receptionist Christine was terrific ! She came to room to offer assistance with both issues: got WiFi resolved, TV not so much. Not her fault, TV system very difficult to navigate. Other than that, comfortable great stay. Would I stay here again ? Yes, maybe by then TV issues may be improved.
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Tom, thank you so much for following up with your stay with us! We appreciate your positive feedback, and apologize for the inconvenience of the internet access and tv. We hope to see you again!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Thank you for taking the time to review our hotel! We're glad you enjoyed your stay Ann!

10/10 Excellent

Ann

Thanks for a great stay.
Stayed 1 night in Apr 2024
Response from Front Desk on 6 May 2024
Thank you for staying with us Ann, we appreciate the positive feedback!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and updated rooms, tavern is a nice addition. Tavern can use a bit of “atmosphere”, maybe a sectional couch with a table for drinks so ppl can relax.
Stayed 3 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Hey Drew! Thank you so much for taking the time to give us your feedback! It helps us provide better service for each guest. We're glad to hear you enjoyed yur stay with us, and hope to see you again.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Tracy- thank You so much for taking the time to follow up with a review for us! We appreciate you staying here and hope to see you again!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access on a main road. On site tavern. Krispy Kreme right across street!
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
Richard, Thank you so much for taking the time to follow up with a review on your stay. We appreciate you staying with us and we hope to see you again!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 9 Apr 2024
Darren, thank you so much for taking the time to give us your feedback! We appreciate your stay with us and look forward to seeing you again!

10/10 Excellent

Moses, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Moses- Thank you for taking the time to give us your feedback! We greatly appreciate it. Feedback like this helps us strive to always to our best for our guests. We enjoyed having you stay with us and hope to see you again soon!

10/10 Excellent

renee, wellsboro

Stayed 1 night in Mar 2024
Response from Front Desk on 19 Apr 2024
Thank you Renee for taking the time to give us your feedback! We appreciate you staying with us and hope to see you again.

10/10 Excellent

Paul J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with an exceptional staff
Stayed 3 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for staying with us!

8/10 Good

Yang

Travelled with family
Liked: Amenities
The bed linens in the initial room looked a bit worn with some stray hairs, prompting a room change. However, the replacement room had similar issues. The breakfast was decent
Response from Front Desk on 23 Mar 2024
Dear Yang, We truly appreciate you taking the time to give us your feedback. We sincerely apologize that the linens weren't quite up to your standard. We will do our best moving forward to correct this. You feedback is important to us, as are you as a valued guest. We hope we get a hance again to see you in the future! Thank You and Best Wishes-Casey Front Desk

10/10 Excellent

Bob and Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, excellent breakfast. Convenient for my needs.
Stayed 3 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Dear Bob and Joanne, Thank you so much for staying with us. Please come back again!

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
We are thrilled that you such a great stay!

8/10 Good

Timmie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to where we wanted to be. Clean and comfortable. Good price.
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Feb 2024
Dear Timmie, we are so happy that you enjoyed your visit with us! We hope to see you return soon.

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from Front Desk on 22 Mar 2024
Catherine thank you so much for taking time to review our facility and we apprecaite such a woderful rating. It was a pleasure having you here with us and we look forward to seeing you again! Take care!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, check in and plenty of food options locally
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank You so much for staying with us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Paul J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come to pennsylvannia, lately every few months. The only down side is that there are not enough usb ports in the room, and the ones that are built into the lights do not work. Other than that our stays have been very good.
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Dear Paul, Thanks for staying with us. We hope to see you return soon!

8/10 Good

Dan

Travelled with family
X
Stayed 1 night in Jan 2024
Response from Front Desk on 19 Feb 2024
Thank you for staying with us!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Front Desk on 19 Feb 2024
We are so happy to hear that you enjoyed your stay. Please come back and see us soon!

8/10 Good

Catherine

Stayed 1 night in Jan 2024
Response from Front Desk on 22 Mar 2024
Thank you for your review Catherine! We appreciate your feedback and hope we see you again toon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk on 19 Feb 2024
Thanks for staying with us!

10/10 Excellent

SONIKY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 19 Feb 2024
We appreciate the kind response. Please come back and see us soon!

8/10 Good

Wesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Front Desk on 19 Feb 2024
We are happy to see that you enjoyed your stay with us. Please come back again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on 19 Feb 2024
Thank you so much for staying with us!

2/10 Terrible

Stephanie

Stayed 5 nights in Dec 2023
Response from Front Desk on 19 Feb 2024
Dear Stephanie, Sorry to hear that you did not enjoy your stay. We hope that you will give us another try if you are traveling through the area again.

10/10 Excellent

Nativo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy new Year
The swim pool the best hot nice
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Happy New Year! Thanks for staying with us!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Dear David, We are so happy that you had such a great stay. Please come back and see us again soon!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xmas at in-laws
Danielle at the check in desk was very cordial and was able to provide us with connecting rooms. The hotel has been recently renovated and the beds are very comfortable, and the complimentary hot breakfast was very nice.
Stayed 1 night in Dec 2023
Response from front desk on 3 Jan 2024
Dear Patrick, We are so happy that you enjoyed your visit with us! We hope to see you return soon.

8/10 Good

Bob

Stayed 6 nights in Dec 2023
Response from Front Desk on 28 Dec 2023
Thank you Bob for the wonderful review! We hope to see you again in the future.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenience to the 81 corridor on our way to and from VT. quiet and well run. Good breakfast included AND REASONABLE RATES! The coffee maker was broken in our room but that was the only negative. We got coffee downstairs easily.
Stayed 1 night in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank You for staying with us. Please come back if you are traveling through the area again!

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 1 night in Nov 2023
Response from Front Desk on 20 Dec 2023
We are thrilled that you had such a great stay!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and a very clean place
Stayed 2 nights in Nov 2023
Response from Front Desk on 19 Nov 2023
Thank you Heidi for the wonderful review! We hope to see you again in the future.

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on 19 Nov 2023
Thank you Sally for the wonderful review! We hope to see you again in the future.

8/10 Good

Olga

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pleasant staff. Clean premises and clean rooms. Kind of cheap n toiletries in bathroom, could add cotton swabs, q-tips
Stayed 1 night in Nov 2023
Response from Front Desk on 17 Nov 2023
Dear Olga, thank you for the wonderful remarks about our guest rooms. We have noted your suggestions, and we hope to see you again in the future!

10/10 Excellent

John

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry services were great
Stayed 4 nights in Nov 2023
Response from Front Desk on 13 Nov 2023
Dear John, thank you for the wonderful review. We hope you will visit us again in the future.

8/10 Good

Irving

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on 8 Nov 2023
Dear Irving, thank you for the wonderful review. We hope you will come back again in the future.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition and quality facility. Room was amazing!
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Nov 2023
Dear Dennis, thank you for the wonderful review. We hope you will come back again in the future.

8/10 Good

Hao, laval

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good standard for a best western hotel, well located
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Nov 2023
Dear Hao, thank you for the wonderful review. We hope you visit us again when you are in the area!

8/10 Good

Andrew

Stayed 1 night in Nov 2023
Response from Front Desk on 27 Nov 2023
Dear Andrew, thank you for your wonderful review! We hope to see you again in the future.

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Will stay here again.
Stayed 1 night in Nov 2023
Response from Front Desk on 3 Nov 2023
Thank you for staying with us!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good location clean and good parking
Stayed 1 night in Oct 2023
Response from front desk on 1 Nov 2023
Thank you so much for staying with us!

10/10 Excellent

Daryl, SIOUX CETNER

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms, good breakfast
Stayed 1 night in Oct 2023
Response from Front Desk on 27 Oct 2023
Dear Daryl, thank you for the wonderful review. We hope to you see again!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 31 Oct 2023
Dear Brandi, thank you for the wonderful review. We hope you visit us again when you are in the area!

10/10 Excellent

Gregory

Stayed 1 night in Oct 2023
Response from Front Desk on 14 Nov 2023
Thank you Gregory for the wonderful review! We hope to see you again in the future.