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Reviews of Sonesta ES Suites Cincinnati - Sharonville East

3 out of 5
Sonesta ES Suites Cincinnati - Sharonville East
2670 E Kemper Rd, Sharonville, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 450 out of 851 reviews" "
Rating 8 - Good. 224 out of 851 reviews" "
Rating 6 - Okay. 80 out of 851 reviews" "
Rating 4 - Poor. 48 out of 851 reviews" "
Rating 2 - Terrible. 49 out of 851 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kenneth

Travelled with family and small children
For a queen suite, the beds were not queens. Pillows were very flat, not comfortable at all. Closet door, was broken. Breakfast included cereal and microwaveable sandwiches.
Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Dear Kenneth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean.. strange smell in hallway like curry? May have been someone’s food, but unpleasant.
Stayed 1 night in May 2024
Response from General Manager on 26 May 2024
Dear Jennifer,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Germain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Germain,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Erich

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Upon arrival the debit reader was down and the staff member tried to ask for a copy of my debit card to get keycards. We said no and they put us down as a cash payment. The debit card reader issue was resolved the next day and we used that option. The first room we got had some significant water damage that the cleaning staff obviously didn’t report to the manager or maintenance. The second room was nice. The bed was comfortable, the living room kitchen area was clean and also comfortable. The bathroom was spacious with plenty of hot water. The rate was good and the local was right off the highway near plenty of restaurants. 3.5/5 stars for the overall experience.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Erich,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Nolana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay for the most part. It was quiet, and staff was helpful. Upon arriving I was not greeted by the male and female front desk staff, they were on their phones..I’ve received a warmer welcome in cheaper hotels. In the halls and elevator I did smell marijuana. While taking a shower the water wasn’t letting out properly so dirty water was accumulating while showering. The WiFi is horrible, even thought they tell you to join their rewards list for premium WiFi. It’s not good and I had to use my hotspot. This is good for a business trip alone or for two ppl. A family for a few days tops. Other than that no issues.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Nolana,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Lia,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Hunter

.
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Hunter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Michael

Stayed 4 nights in Mar 2024
Response from General Manager on 3 May 2024
Dear Michael,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Thomas, Newport

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very dirty hotel which desperately needs a thorough renovation..Carpets are terrible, non- smoking rooms smell of smoke. Hotel must be closed for renovation.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Nicest I’ve ever stayed at
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Anthony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Mietina

Stayed 1 night in Feb 2024
Response from General Manager on 13 May 2024
Dear Mietina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

LaTresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has no hot water and the Manager nor the people at the front desk cared. They just kept saying they could cancel my room if I liked because they had already moved our room once. Well the 1st room had broken closet doors which is a hazard. I did eventually have to cancel because my son had a fencing tournament and he needed rest and we all needed to bath, which the manager didn't think was a necessity.
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Apr 2024
Dear LaTresa,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Isaac,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They lady at the front desk seemed like you was rushing and like she wasn’t for sure what she was doing
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Josh,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Billy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Billy,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Paul M

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Smell, felt dirty outside room. Utilities out of date
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Paul,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Tequoia, Toledo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Tequoia,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

shairony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Shairony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Ryan, harrodsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong at all. Get a top (3rd) floor room if you want to be sure to not hear people above you but its that way everywhere.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Suresh

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Suresh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Lennora, Berea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & Clean Staff was very nice. Room door took a little extra effort to close
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Lennora,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Tosha

Travelled with family
Liked: Staff & service, property conditions & facilities
Nor is most convenient location. Smelled like pot in elevator on both visits. Room was clean but mold on bathroom sink.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Tosha,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Michael D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
bedbugs
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe and the parking was excellent
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Terry,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Atchut Kumar

Stayed 2 nights in Feb 2024
Response from General Manager on 27 Mar 2024
Dear Atchut,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Stephanie,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice stay
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Josh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Reeked of MJ, breakfast did not start when they said, very overpriced for what they are.
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Doris

Travelled with partner
Liked: Cleanliness, staff & service
The extended stay tenants had the back parking lot looking like they camped out in their vehicles.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Doris,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Yunusjon

Stayed 1 night in Jan 2024
Response from General Manager on 22 Mar 2024
Dear Yunusjon,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Erica, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly welcoming, and the rooms are really nice.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Erica,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

Roshanell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Roshanell,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This peoperty from the facility to the employees deserve 10 stars, they exceeded all our expectations by a mile. We definitely will stay there again.
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Jim,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Tari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Tari,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Denny

Liked: Amenities, property conditions & facilities
Just a very spacious and nice room for a very good price.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Denny,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Dexter

Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Dexter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Saheed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Saheed,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Ivy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Got to the room went to unpack and get comfortable when we spotted a bed bug in the couch and then a few more on the mattress.. no protective covers on the furniture.. very disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Mar 2024
Dear Ivy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 2 Mar 2024
Dear Michelle,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Laschelle

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine floors were a little dirty the water took a while to heat and was not really warm. We packed up and left because there was a roach crawling on the bed.
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Laschelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Ryan, harrodsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Kitchenette. Separate bedroom from living room.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Moeshia

Liked: Cleanliness
There was a couple arguing and throwing things. Front desk was called, nothing was done. They went until 2am. Will not come back to this place based on how they handled complaints and just showed no regard. Plus if you want snacks, bring your own. Or you can drive to the front that’s not connected to the actual hotel and get overpriced snacks that you can find at your local corner store for way less.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Moeshia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

JANICE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent ❤️
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Janice,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Julius,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
I paid for two rooms. One with a fireplace and one without. I paid extra for a fireplace just to be told when I get there, they don’t have any logs for the fireplace and we can go to Lowe’s and pick some up if we want some to burn. Myself no problem. I bring them the receipt just to be told we don’t do refunds for the wood. (You all suggested that) so I paid extra for a fireplaces room and went and bought my own wood just for me to be comfortable in your establishment is just not sitting well with me.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Tyrone, Inglewood

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pleasant stay.
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Tyrone,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Jonathan,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Brent,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Louis

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Louis,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visitors from California, and the people were very pleasant and helpful. Room and grounds were very clean.
Stayed 7 nights in Jan 2024
Response from General Manager on 9 Feb 2024
Dear Brent,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager