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Reviews of Hilton Cincinnati Netherland Plaza

4 out of 5
Hilton Cincinnati Netherland Plaza
35 W 5th St, Cincinnati, OH

Reviews

7.6

Good

Rating 10 - Excellent. 396 out of 1001 reviews" "
Rating 8 - Good. 234 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 108 out of 1001 reviews" "
Rating 2 - Terrible. 106 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful and the staff were so nice!!!!
Stayed 1 night in May 2024

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The a shower was very slow to warm for a shower. The room had a lamp did not work. the bath tub liner was very uncomfortable. Counter bath space was inadequate.
Stayed 2 nights in May 2024
Response from AGM on 13 May 2024
We are sorry you were disappointed with your stay.

2/10 Terrible

Regina D

Liked: Cleanliness, property conditions & facilities
The check in was great. We ask for connecting rooms but it wasn't available, we were side by side. We had our daughter, 33 and her friend. The people in the room next to them were l loud, very very loud, they called security 2 times. They were told to quite down, the second time, security stood close by and they over heard the people yell, want us to be quite, here you go. And they got even louder, not sure what happened then. My daughter is fighting breast cancer and needed to rest. We told told front desk when we left. She put info on computer, so when you called they had everything you would need. We are requesting a refund. My daughter did not get the rest she needed so she ended up using wheelchair the rest of our day.
Stayed 1 night in May 2024
Response from AGM on 13 May 2024
We are so sorry your daughter didn't get the rest she needed. We will address our late night noise policy with our security team.

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AGM on 13 May 2024
Thank you for staying with us.

4/10 Poor

Donald J

Travelled with family
Disliked: Cleanliness, staff & service
I had issues with the parking garage and the front desk said it was not something they could help me resolve because it was another company. My bed comforter was stained. Had to use the hand held shower head because the water flow was poor. Was confronted by a homeless person inside the entrance of the hotel. Now I found out I was charge $1.00 twice for what I don't know. The concierge was clueless and could not understand him.
Stayed 2 nights in May 2024
Response from AGM on 13 May 2024
We are sorry your stay was so disappointing.

10/10 Excellent

ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good staff, except for one person at check-in. Not sure what that was about. Nice rooms. Good food options in area, everything very walkable. Would stay here again.
Stayed 4 nights in May 2024
Response from AGM on 13 May 2024
We are glad you enjoyed your stay with us.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, gorgeous hotel. The art deco design is beautiful. Well-placed next to lots of things to do in Cincinnati.
Stayed 3 nights in May 2024
Response from AGM on 7 May 2024
We are glad you were pleased with your stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AGM on 7 May 2024
Thank you for staying with us.

10/10 Excellent

Denise

Excellent service
Stayed 2 nights in Apr 2024
Response from AGM on 7 May 2024
We are glad you appreciated the service.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on 7 May 2024
Thank you for staying with us.

8/10 Good

Reed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a professional conference. It was an excellent venue.
Stayed 5 nights in Feb 2024
Response from AGM on 18 Apr 2024
Thank you for staying with us.

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
While the hotel and staff were accommodating and nice, we paid for a king jacuzzi room and experienced no hot water in the jacuzzi, making the upgraded room a waste of money spent.
Stayed 2 nights in Apr 2024
Response from AGM on 18 Apr 2024
We are sorry the jacuzzi didn't have hot water. We did experience a system issue with the hot water over the weekend.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 18 Apr 2024
Thank you for staying with us.

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from AGM on 18 Apr 2024
Thank you for staying with us.

8/10 Good

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice 2 night stay in this classic hotel @ very inexpensive rates for reasons I’m not entirely clear. The reason it’s not a 5 star is because we called the front desk in the mid morning to report (1) our shampoo bottle was empty in the shower and (2) there was a reading light - light bulb - out by the bed. We were assured this would be handled during the day. We returned 12 hours later to the same issues!
Stayed 2 nights in Apr 2024
Response from AGM on 18 Apr 2024
Thank you for staying with us. We are sorry about the shampoo and the reading light.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was perfect for us. We could walk or take the free trolley everywhere we wanted to go. Only one staff person was helpful- the hostess at the restaurant acted as a concierge and gave us maps and directions. The front desk clerk when we checked in was NOT helpful in the least. Did not even tell us we had to use the room key to use the elevator or where to find baggage carts. Our room service tray from the first night was still in the hallway 2 days later. It took over 10 minutes for them to even answer the phone to place an order. Maid service was good.
Stayed 2 nights in Apr 2024
Response from AGM on 18 Apr 2024
We are sorry your experience wasn't more pleasant.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Typical metro area.
Stayed 1 night in Apr 2024
Response from AGM on 18 Apr 2024
Thanks for staying with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 18 Apr 2024
Thanks for staying with us.

2/10 Terrible

Doria A

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property needs a MAJOR RENOVATION! The Staff was very lack luster and were not able to help me with finding a blanket or connecting to the WIFI. I moved rooms twice to properly connect to the wifi but to no avail, I was never able to get on the internet. All of the shops in the basement were vacant. The hotel had potential but for the price I paid, potential isn’t enough.
Stayed 3 nights in Mar 2024
Response from AGM on 5 Apr 2024
We are so sorry you had a bad experience staying with us. We are working diligently to improve areas of our operation. We are currently installing new WiFi and hope you give us another change to earn your trust in the future.

10/10 Excellent

Donna, monroeville

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful and knowledgeable staff
Stayed 4 nights in Mar 2024
Response from AGM on 5 Apr 2024
Thank you for staying with us.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom tub needs to be reglazed or updated.
Stayed 2 nights in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for your comments.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location
Stayed 2 nights in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for staying with us. We are glad you enjoyed your stay.

6/10 Okay

Joann

Travelled with family
Liked: Staff & service, amenities
Room was not good, not kept up well. Would not recommend this hotel.
Stayed 2 nights in Mar 2024
Response from AGM on 1 Apr 2024
We are sorry you were disappointed with your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the employees was really nice welcoming my family and I.
Stayed 1 night in Mar 2024
Response from AGM on 29 Mar 2024
We are glad you appreciated the staff. Thank you for stayng with us.

8/10 Good

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is always difficult downtown. Unclear directions on what or where to park. Had to ask.
Stayed 1 night in Mar 2024
Response from AGM on 26 Mar 2024
Parking can be a challenge downtown.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on 26 Mar 2024
Thank you for staying with us.

10/10 Excellent

Arwinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on 26 Mar 2024
Glad you enjoyed your stay.

10/10 Excellent

KWESI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gatsby styled property
Stayed 4 nights in Mar 2024
Response from AGM on 26 Mar 2024
Glad you enjoyed your stay with us.

6/10 Okay

Shannell

Travelled with group
Liked: Cleanliness, staff & service
The parking lot is disconnected, so there is a bit of travel from one building to another and a few elevator rides to get back to the hotel. The property is in what seems to be an abandoned mall. It gives creepy more than historic.
Stayed 2 nights in Mar 2024
Response from AGM on 22 Mar 2024
The office building and mall area have been purchased and are currently being converted to condos. We apologize for the current appearance.

8/10 Good

Dana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building - surrounding development needs to be completed to improve experience. Walkable to downtown
Stayed 2 nights in Mar 2024
Response from AGM on 22 Mar 2024
Thank you for staying with us. We are looking forward to the surrounding developments completion as well.

8/10 Good

Zachary

Stayed 1 night in Mar 2024
Response from AGM on 18 Apr 2024
Thank you for staying with us.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on 22 Mar 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from AGM on 22 Mar 2024
We appreciate you staying with us.

8/10 Good

Candace

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have a mini suite room that I originally reserved available. They then gave me a downgraded room a larger size, two queen bed room, and charged me the same price. I wasn’t happy with being charged the same price for a downgraded room.
Stayed 2 nights in Mar 2024
Response from AGM on 22 Mar 2024
We apologize for the inconvenience and hope you give us another opportunity to serve you in the future.

2/10 Terrible

Kristopher, Washington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property I’ve ever stayed in my life. Everything is severely outdated. Furniture, carpet, wallpaper, and fixtures were all from the plate 60s to early 70s. The bed was rockhard and old and everything had stains on it. The drapes did not open. The toilet was from a public school. And the shower never worked.
Stayed 2 nights in Mar 2024
Response from AGM/ Ted VB on 22 Mar 2024
We are so sorry you stay with us wasn't more pleasant. If there is anything we can do to make it up to you please let us know by reaching out to the hotel directly.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AGM on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good :)
Stayed 2 nights in Mar 2024
Response from AGM on 22 Mar 2024
So glad you had a nice stay with us.

8/10 Good

Brea Kawan

Liked: Cleanliness, amenities
Very classically styled hotel. Could be a few upgrades done while still keeping with the theme of the hotel. Overall was a good stay.
Stayed 4 nights in Mar 2024
Response from AGM on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to walk to different locations
Stayed 1 night in Mar 2024
Response from AGM on 22 Mar 2024
Thank you for choosing to stay with us.

8/10 Good

Shayla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and pleasant customer service from door to desk to hpuaekeeping
Stayed 3 nights in Mar 2024
Response from AGM on 22 Mar 2024
So glad you had a good stay with us.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel
Stayed 2 nights in Mar 2024
Response from AGM on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

mizz?ata420

Stayed 2 nights in Mar 2024
Response from AGM on 26 Mar 2024
We're glad you enjoyed your stay.

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from AGM on 26 Mar 2024
Thank you for staying with us. We wish your stay would have been better.

10/10 Excellent

Janet

Stayed 2 nights in Feb 2024
Response from AGM on 22 Mar 2024
Thank you for staying with us. We are glad you enjoyed your stay.

8/10 Good

Jamison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so incredibly friendly and kind and more than willing to go the extra mile!
Stayed 2 nights in Feb 2024
Response from AGM on 22 Mar 2024
It is very nice to hear you had good staff interactions.

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with beautifully restored Art Deco style detailing everywhere you look. Nice big room, comfy beds, quiet and comfortable. Nice hotel bar/restaurant, easy access to several other restaurants, coffee shops, etc, within walking distance. Stayed here for a convention at the Duke Energy Center, and was a perfect place for that. Would happily stay here again.
Stayed 2 nights in Feb 2024
Response from AGM on 22 Mar 2024
Thank you for the kind review.

2/10 Terrible

Daeveon

Stayed 1 night in Feb 2024
Response from AGM on 22 Mar 2024
We are sorry your stay wasn't more pleasant .

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 22 Mar 2024
We are glad you enjoyed your stay with us.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and within walking distance to duke convention center.
Stayed 1 night in Feb 2024
Response from AGM on 22 Mar 2024
We are so glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Magical Landmark!
Perfect place if you appreciate luxury and history! The staff was awesome and the accommodations were fantastic! A beautiful and unique experience. If you like things that are out of the ordinary you will not be disappointed!
Stayed 2 nights in Feb 2024
Response from AGM on 22 Mar 2024
So glad you enjoyed your stay with us. Thank you for the kind review.