Property amenity
Check availability

Reviews of Courtyard by Marriott Cincinnati Mason

3 out of 5
Courtyard by Marriott Cincinnati Mason
4753 SOCIALVILLE-FOSTERS RD, Mason, OH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 114 out of 139 reviews" "
Rating 8 - Good. 16 out of 139 reviews" "
Rating 6 - Okay. 5 out of 139 reviews" "
Rating 4 - Poor. 1 out of 139 reviews" "
Rating 2 - Terrible. 3 out of 139 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and friendly. The rooms were very clean and well kept. My family and I were very pleased.
Stayed 3 nights in May 2024

10/10 Excellent

Anjeanett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice
Stayed 1 night in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet everything from shopping to food and drinks very convenient
Stayed 2 nights in Apr 2024
Response from DOS on 6 May 2024
Thank you for staying with us!

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, near restaurants
Stayed 1 night in Apr 2024
Response from DOS on 6 May 2024
Thank you for staying with us!

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very good stay, house keeping is by solicitation.
Stayed 3 nights in Mar 2024
Response from DOS on 6 May 2024
Thank you for staying with us!

4/10 Poor

Jeff

We were supposed to get a king bed and a sofa pullout. The room we got did not have the sofa pullout
Stayed 1 night in Mar 2024
Response from DOS on 18 Mar 2024
Jeff, I am sorry to hear that you were given a room with out pullout sofa bed. We will use this as a training tool for our associates. Thank you for bringing it to our attention.I hope you give us another chance to accommodate you in the future.

10/10 Excellent

DARRYLL, Tomball

Stayed 2 nights in Mar 2024
Response from DOS on 6 May 2024
Thank you for staying with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline, Country Club Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good and very quiet however it would be advantageous if breakfast was served until 10:30 AM. Also I checked in on Tuesday evening no housekeeping provided to my room until Thursday afternoon which was. only change of towels and wastebaskets no vacuum of the carpet or making up of the bed during my entire 3 night stay. Rate I paid should afford daily room cleaning. Raina was the person whose card was in the room. Only saw her Thursday afternoon before I was on way out.
Stayed 3 nights in Nov 2023

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
The front desk personnel was helpful, accurate, and quick. We got no housekeeping service in our room, which was fine, but there was no signage to indicate that. It would have been nice to know so that we could have gotten towels, makeup remover towelettes, cups, coffee, etc. before coming back late at night and not realizing something was needed until ready for bed and unable to go back to the desk. On the morning of checkout, I received an email with my bill which included charges from the market and restaurant that were not charged by us. A trip to the front desk soon solved the issue. I did not get the lady’s name who helped me, but I wish I had. She was friendly and solve the issue to my satisfaction. Overall, it was a wonderful stay, quiet, convenient, and comfortable.
Stayed 2 nights in Nov 2023
Response from DOS on 13 Nov 2023
Hi Peggy, thank you for providing feedback on your stay here at the Courtyard. We will provide additional training for our front desk associates on our housekeeping policies. We hope to see you again on your next visit to Mason. Thank you!

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2023
Response from DOS on 3 Nov 2023
Glad you enjoyed your stay!

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Nice play to stay
Stayed 1 night in Sep 2023
Response from DOS on 3 Nov 2023
Thank you for the great comment!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Everything was great
Stayed 1 night in Jul 2023

10/10 Excellent

Lynaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from DOS on 18 Jul 2023
Thanks for taking the time to give us a fabulous score!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying at this hotel. No complaints. Greeted warmly at front desk. Excellent gym equipment. Quiet.
Stayed 2 nights in May 2023
Response from DOS on 18 Jul 2023
Thank you Judy for choosing the Courtyard Mason for your second stay! We hope to accommodate you again in the future.

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from DOS on 31 May 2023
Hi Johnny, thanks for taking the time to submit a hotel score.

8/10 Good

Lauren Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good night and everything was clean!
Stayed 1 night in Apr 2023
Response from DOS on 21 Apr 2023
Thank you or the good review and for staying with us!

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Apr 2023
Response from DOS on 21 Apr 2023
Please stay with us again on your next visit to Mason. Maybe we can turn "nice" into "fantastic".Thank you

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from DOS on 21 Apr 2023
Thank you for the great score!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from DOS on 30 Mar 2023
Thank you! We hope you stay with us again.

10/10 Excellent

Rogel

Stayed 2 nights in Feb 2023

10/10 Excellent

anil

Response from DOS on 30 Mar 2023
Thank you! We hope you stay with us again.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Courtyard Cincinnati Mason on 23 Jan 2023
Holly, we're thrilled to hear that you had a great stay with us at the Courtyard by Marriott Cincinnati Mason. We hope to see you back again with us for another great stay if you're ever in the area. Thank you so much!

10/10 Excellent

Tiffany

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What’s not to love?
Great check in, great location, great staff..what’s not to love!!
Stayed 1 night in Dec 2022
Response from DOS on 12 Jan 2023
Michael, thank you for the "great" review.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we needed. Very professional staff. Design was unique.
Stayed 1 night in Dec 2022
Response from DOS on 12 Jan 2023
Teresa, thank you for the lovely review of the Courtyard Mason. We hope you get the chance to stay with us again.

8/10 Good

KENDRA

Stayed 1 night in Oct 2022

10/10 Excellent

Nancy, MEMPHIS

Liked: Staff & service, amenities, property conditions & facilities
Conviently located. Couldn’t be nicer
Stayed 1 night in Oct 2022

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and loved the fitness area!! Will be back
Stayed 2 nights in Oct 2022
Response from DOS on 24 Oct 2022
Thank you for the nice comments!

10/10 Excellent

Olivia

Stayed 1 night in Sep 2022

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent! Clean and comfy rooms.
Stayed 2 nights in Aug 2022
Response from DOS on 4 Aug 2022
Hi Bradley, Thank you for the great review. Please stay with us on your next visit to Mason.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from DOS on 2 Aug 2022
Hi Natalie, Thank you for staying with us & for the wonderful score. We appreciate you choosing the Courtyard Mason.

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel. Very new facilities and decor. Great amenities.
Stayed 1 night in Jul 2022
Response from DOS on 2 Aug 2022
Hi Abby, Thank you for choosing the Courtyard Mason. We really appreciate the fantastic guest score too.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jul 2022
Response from DOS on 4 Aug 2022
HI Elizabeth, thank you for the nice hotel review.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, accommodating and cheery! Rooms were comfortable. Nice area surrounding the hotel.
Stayed 3 nights in Jun 2022
Response from Guest Services on 4 Jul 2022
Ms. Joanne, thank you so much for taking the time to review our hotel. We're thrilled to hear that you had such a great stay. We hope to see you back next time you're in the area!

10/10 Excellent

Regan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Guest Services on 30 Jun 2022
Regan, thank you so much for taking time out of your day to review our hotel. We're thrilled to hear you had such a great stay! We hope that you stay with us again next time you're in the area!

10/10 Excellent

Brenda

Stayed 1 night in Feb 2022
Response from Guest Services on 26 Jun 2022
Brenda, thank you so much for taking the time to review our property. We're so happy to hear you had a great stay! We hope to see you back soon.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from DOS on 14 Jun 2022
Rob, thanks for taking the time to review the Courtyard Mason.

10/10 Excellent

Douglas, Bloginbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Lisa

Stayed 1 night in Apr 2022
Response from DOS on 29 Apr 2022
Lisa, I am sorry to hear you did not have a better stay with us. Please let us know if you ever are returning to Mason, and we will make sure you have a great stay.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service
Very clean and comfortable.
Stayed 1 night in Apr 2022
Response from DOS on 13 Apr 2022
Thank you for the nice review. Please visit us again on your next visit to Mason.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated, good customer service
Stayed 2 nights in Mar 2022
Response from DOS on 21 Mar 2022
Hi Anthony, Thank you for staying with us & for taking the time to write a guest review. We are happy to see you enjoyed your stay with us.

10/10 Excellent

Atlantis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and so was the staff. Wish it had a heated pool or hot tub.
Stayed 1 night in Dec 2021
Response from DOS on 13 Dec 2021
Hi Amanda, thanks so much for staying at the Courtyard Mason. We are glad to hear you enjoyed our hotel and appreciated are awesome staff. Please choose us again on your next visit to Mason.

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel was very clean. The staff was attentive and pleasant!
Stayed 1 night in Dec 2021
Response from DOS on 10 Dec 2021
Darius, Thank you for staying with us and for writing a nice review of our hotel and staff. Please stay with us again on your next visit to Mason.

8/10 Good

Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in Nov 2021
Response from DOS on 22 Nov 2021
Thank you for posting a guest review of the Courtyard Mason. I agree, we do have a fabulous location in the heart of Mason.

6/10 Okay

Daniel

Underwhelming.
Checking in was a challenge. The room had some issues that I rather not mention.
Stayed 1 night in Oct 2021
Response from DOS on 10 Nov 2021
Hi Daniel, Thanks for letting us know that you meant these comments for a different hotel. We hope you will visit us again on your next trip to Mason. Thank you