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Reviews of SureStay Hotel by Best Western Chula Vista San Diego Bay

3 out of 5
SureStay Hotel by Best Western Chula Vista San Diego Bay
699 E St, Chula Vista, CA

Reviews

7.2

Good

Rating 10 - Excellent. 386 out of 1071 reviews" "
Rating 8 - Good. 266 out of 1071 reviews" "
Rating 6 - Okay. 141 out of 1071 reviews" "
Rating 4 - Poor. 111 out of 1071 reviews" "
Rating 2 - Terrible. 167 out of 1071 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Jaime

Business traveller, Travelled with partner
Liked: Staff & service
There was people outside smoking weed the whole night. Need to change bedding clothes, they look dirty
Stayed 1 night in May 2024

8/10 Good

Gabriel Elias Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ernesto

N/A
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was superb. The room was average. The area is fantastic. The breakfast was a little , very little disappointing. Hard boiled eggs and waffles would put it over the top. Thank you
Stayed 3 nights in Apr 2024

8/10 Good

Jose

Travelled with family and small children
!
Stayed 1 night in May 2024

10/10 Excellent

Dalila

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

6/10 Okay

claudia

Travelled with family
Disliked: Staff & service
Is no the same like a publication on Expedia
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

2/10 Terrible

Vandana

Stinks
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

4/10 Poor

Hsiwen, Edmonton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We stayed there for 3 days. The room itself was OK and the sheets were clean. The staff were friendly and the breakfast was pretty good. The best part is the location which is a couple of blocks from the Trolley to downtown. However, the room needs to be cleaned in more details. All the handles on the doors and the handles on the furniture were sticky so was the floor.
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

4/10 Poor

CHARLES

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

6/10 Okay

Geralyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old & stuffy
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Location
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

8/10 Good

Barbara s

Really satisfy with the room clean, organized!
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

6/10 Okay

Tamara

Travelled with partner
The breakfast is not a buffet style and there were several police cars around the area.
Stayed 3 nights in Jan 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

10/10 Excellent

Paul

Liked: Property conditions & facilities
Will come back again!
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PLACE TO STAY AT ! RECOMMEND!
Stayed 2 nights in Apr 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

2/10 Terrible

Reda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Odeur insupportable, hotel a ne pas recommander
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Merci d'avoir partagé vos commentaires. Nous sommes vraiment désolés d'apprendre que votre séjour n'a pas été parfait. Notre personnel travaille dur chaque jour pour assurer votre confort et votre satisfaction et nous partagerons vos commentaires avec notre personnel afin de répondre aux préoccupations que vous avez soulevées. Nous espérons que vous envisagerez de réserver à nouveau avec nous lors de votre prochaine visite dans la région. Nous nous excusons pour tout inconvénient et vous remercions encore de nous l'avoir fait savoir.

10/10 Excellent

Ines

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Easy check in Close to stores, restaurants.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
Do not waste your time this place is a dump, the rooms smell of mold the carpet needs changing pronto!
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

10/10 Excellent

Surendra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was so simple, the room was nice, everything was clean and well cared for
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Grant, Burbank

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
The customer service was great! The area seems run down and the noise at night from the train is hard to miss.
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

8/10 Good

roger

Business traveller
Liked: Cleanliness, staff & service
The service by the staff was excellent. Everybody was very accommodating. The food and room were ok.
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was great and my deposit was back on my account in a business day, Walking distance to Taco Bell and Trolley
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Sergio, El Paso

Stayed 2 nights in Apr 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

6/10 Okay

Estela

Liked: Cleanliness, staff & service
Overall it was an alright stay. The breakfast could’ve been way better.
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

10/10 Excellent

Saul

Business traveller, Travelled with partner
Liked: Amenities
Nice room, easy quick check in
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

8/10 Good

Jose

Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Grant, Burbank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Dachao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience.
Stayed 4 nights in Mar 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Paula Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

8/10 Good

Renier

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

6/10 Okay

Jorge

Bathtub to old,water faucet in bathtub was leaking
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the stay and has been great a while I have been here.
Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Grant, Burbank

Stayed 3 nights in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

8/10 Good

Patria

Travelled with family
Liked: Staff & service
Friendly staff 👍👍
Stayed 2 nights in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, property conditions & facilities
bien poour coute séjours
Stayed 2 nights in Mar 2024
Response from General Manager on 4 May 2024
Merci d'avoir partagé vos commentaires. Nous sommes vraiment désolés d'apprendre que votre séjour n'a pas été parfait. Notre personnel travaille dur chaque jour pour assurer votre confort et votre satisfaction et nous partagerons vos commentaires avec notre personnel afin de répondre aux préoccupations que vous avez soulevées. Nous espérons que vous envisagerez de réserver à nouveau avec nous lors de votre prochaine visite dans la région. Nous nous excusons pour tout inconvénient et vous remercions encore de nous l'avoir fait savoir.

6/10 Okay

Dionicio, Freedom

Liked: Amenities
Disliked: Property conditions & facilities
Walls are dirty, linen has spots.
Stayed 2 nights in Mar 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is comfortable and clean. I asked for decaffeinate coffee for the room. They gave me three packages politely.
Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

2/10 Terrible

Lisa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here once before had no problems, tried to stay again. But we had problems since we arrived in our room. Then got charged for the room even though the time we were in the room was when they were fixing our tv that wouldn’t work.
Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the comfy blanket. Great for work and leisure. Definitely a favorite!
Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

8/10 Good

Melissa

Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

Carlos Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

2/10 Terrible

HERITAGE

Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Thank you for sharing your comments. We're terribly sorry to hear your stay was less than perfect. Our staff works hard every day to ensure your comfort and satisfaction and we will share your input with our staff in order to address the concerns you raised. We hope you consider booking with us again on your next visit to the area. We apologize for any inconvenience and thank you again for letting us know.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

10/10 Excellent

armando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the easy freeway access and the continental breakfast. Very clean.
Stayed 4 nights in Mar 2024
Response from General Manager on 4 May 2024
Thank you for posting your comments. We're so delighted you enjoyed your stay. Our staff works hard everyday to ensure your comfort and satisfaction. We hope you book with us again on your next visit to our area. Thank you again.