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Reviews of Earnslaw Motel

3 out of 5
Earnslaw Motel
288 Blenheim Road, Upper Riccarton, Christchurch

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 103 reviews" "
Rating 8 - Good. 37 out of 103 reviews" "
Rating 6 - Okay. 15 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 1 out of 103 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Earnslaw,Christchurch
Older motel. but well maintained. Close to all we needed to do. Supermarket not far away, city not far away, airport close enough. Staff helpful and friendly. Good price for size of room and amenities.
Stayed 7 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
Fantastic, friendly staff, very comfortable. Will recommend to everyone.
Stayed 2 nights in Oct 2017

6/10 Okay

Pingu, Gore,N.Z.

Liked: Staff & service
Disliked: Cleanliness
Location the big plus
Staff were helpful, language barriers appeared to exsist Room was functional Wi-fi TOTALLY FRUSTRATING Noisier than expected,both road and inter-unit Cleanliness was definitely a lower level than what we were happy with-esp. shower Proximity to services and especially the table tennis facility was the saving factor
Stayed 7 nights in Oct 2017

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service.
Very good value and comfortable. Good beds and quiet.
Stayed 1 night in Sep 2017

8/10 Good

Trucker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and friendly
Clean tidy with good of street parking. Handy to all areas of Christchurch by car.
Stayed 2 nights in Sep 2017

8/10 Good

T, Arrowtown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and 5 minute drive to shopping mall
We stayed in the one bedroon unit which is perfect for families. Great to have full kitchen facilities, good space in the rooms. Excellent service from staff and would stay again

6/10 Okay

Mark, NZ

Liked: Staff & service
Disliked: Cleanliness, room comfort
Average old Christchurch motel
Last minute booking so went y price. The place was cheap enough and the condition reflected the price. typical 1970s place with mostly original fixtures. The bathroom had a partial upgrade but that was it. The shower had to be rinsed down to remove the hair before using. The tv only had basic channels. The fridge was really noisey and the little column heater barely knocked the chill off.

6/10 Okay

family, gold coast

Liked: Cleanliness, staff & service
Cool hotel staff
Arrived early and early check in wasn't a problem. Asked to use the hotel laundry and they told us to go sightseeing and did our laundry for us. Internet was free and fast enough to watch Netflix.

8/10 Good

Ness, Tasman

Liked: Cleanliness, staff & service, room comfort
Clean & Tidy
Relaxing motel to stay in. Lovely owners! Studio room good size and very clean. Loved the separate kitchen which had plenty of space, good stove & fridge and plenty of kitchen utensils.

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpfull Owners make you feel real welcome

10/10 Excellent

Frances, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The Earnslaw was exactly what we were wanting for one night in Christchurch - well located for our needs, reasonable price, clean and comfortable. We were not looking for somewhere new and modern, in fact we liked the homely feel of this place.

10/10 Excellent

Teeka, N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I have ever stayed in at Christchurch
I made a last minute booking as soon as I arrived in CHC, so I expected a small cramped up motel, bad service etc etc. but instead I recommend this to be the best motel I have ever stayed at! The staff was so friendly! The room was massive! Even had a seperate kitchen! It's in reach of everything but not far away either.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to what we needed
Extremely helpful people nothing too much trouble would definitely stay there again, very homely
Location
Entertaining my brother
Opposite side of the road

8/10 Good

chris, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel
Check in time was 14.00 I arrived at 14.30 to be told my room was not ready and to come back in 30-40 mins this was the only issue I had with this motel,the "room" I had was like a house it had full kitchen facilities a big lounge and big bathroom,the motel is close to all shops the mall and is only 20 mins from the city centre,the manageress even did my laundry and was very helpful and smiley.

6/10 Okay

Rob, Auckland NZ

Disliked: Cleanliness
There was quite a bit of noise until quite late some nights. It seemed as if some units had long term stayers. It was at the budget end and probably delivered accordingly.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for our stay.
Friendly & helpful owners. Motel was handy to where we wanted to go with a bus service to the mall if you are not driving. Otherwise about 20-25min walk.

6/10 Okay

Stephanie

Tow rooms had light bulbs that did not work, doors squeaked and the second bedroom door would not close.

8/10 Good

Fiona

Liked: Cleanliness, room comfort
Comfortable Stay
Comfortable and quiet motel with easy parking. Owners were helpful and friendly and were able to accommodate a late checkout which was much appreciated.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights, location was handy to everything. Owners were great in taking us to train station and picking us up, much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Owners
I phoned ahead and explained that i could check in untill 10.30 pm. No problem , we will wait for you. Great. And they did.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Basic but Clean
A basic motel with not many bells and whistles. Provided all you want is a roof over your head and a clean room, then the Earnslaw Motel will give you this for not a lot of money. It has television, though no pay channels, a small kitchen, and a basic bathroom. The room was clean, and the bed was comfortable (neither too hard not too soft). Reasonable value for money. One drawback to note is that one can hear the traffic on Blenheim Road.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It is a good place very clean with excellent beds. The room is a little old fashion.

6/10 Okay

Stuart, Canterbury, New Zealand

Disliked: Property conditions & facilities
Fitted the bill, but not fancy.
Chosen due to handiness to an event, did the job as it was just a place to lay our heads overnight.

6/10 Okay

Rae, Cambridge

Nice easy friendly comfy hotel.
Our stay in Chch was helped by this comfortable retreat each night,

8/10 Good

Beejay, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style accommodation (ie. separate taps in bathroom basin and sink). Also our unit was the closest to busy Blenheim Road so traffic noise all night long. Beds comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double booked but excellent experience
We were staying 1 night and when we arrived were told that there was a double booking but we had been booked into the motel next door and any extra cost was on the motel owner PLUS we were given a free breakfast. The breakfast was superb with cereal, toast, yoghurt, fruit salad and orange juice. So although we never got to stay at the Earnslaw the outstanding customer service was great. The motel we stayed at was also very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good decent place
Not the most up to date accomodation you can stay at, but it was convenient and the staff was very accomodating with my situation, arriving past midnight. The water pressure in the shower was terrible though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Room was clean comfortable and warm, good shower. Staff was helpful and friendly.

6/10 Okay

Marjorie and Keith

Liked: Room comfort
Reasonable, pricing high
Management very helpful. Parking limited but did manage to get a spot. Very hot with no air conditioning, and the fans they provided didn't work. It was listed as a three star, but it is pretty good for that star level. Price a little high for a 3 star.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good views and convenient. Friendly staff . Walk to town.

10/10 Excellent

Tracy, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
has everything, organized and clean
Small rrpm with everything that you need, you can cook in there with the most kitchen tools. Everything is in organized and clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for airport or city.
Friendly service and a convenient location. Motel well kept.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Comfortable not very clean

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable and close to Westfield mall
I enjoyed my stay and the friendlyness of the staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
awesome service
The people here go out of their way to accomodate your every need. Thanks so much for the 3pm checkout and looking after our luggage .... Very much appreciated.
Response from Isabella on 24 Dec 2015
Thank you for staying with us. hopefully see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms but water pressure and wifi disappoint.
Rooms were large and decent. Water heater as down when we checked in but reception notified us. Also told us when it will come back on. However water pressure was miserable. Worst amongst the seven places we stayed in over 14 days in NZ. Also couldn't get onto the hotel wifi. It kept switching on and off and yet showed up as an option on the network list.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Worked well for elderly parents and daughter to stay in 2 bdrm unit. Can park right at door and all on the same level.

8/10 Good

Liz, Kaitaia

Liked: Cleanliness, staff & service, room comfort
Nice motel
Owners very helpful, room comfortable, clean, handy to where we were visiting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodation and friendly staff. The room was very clean. Some free Wi-Fi would be great. All up a good experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Isabella on 29 Dec 2015
Thank you for staying.

10/10 Excellent

Teressa, Dunedin

Liked: Staff & service, property conditions & facilities, room comfort
Owner went out of her way when Wotif overbooked!!
I was booked in to stay 3 nights through WOTIF, got my confirmation through email. Great! Arrived at the motel at 7pm with my daughter to be told that there was no notification through and she'd been having huge problems with Wotif and their bookings (ie. Overbooking etc) She had no rooms at all, but she spent 2 hours looking for another place for us to stay! Even booking online and offering to pay for a room almost 3 times the price of what she expected me to pay, unfortunately that room was booked out by a walk in at exactly the same time, BUT she really did try!! I have friends in Chch so found a place which was all fine. Then I recieved a discounted rate for the following 2 nights (which she did have availability for) and when we were leaving, she brought me out 2 bottles of wine and apologised again. This is true customer service, Jing went above and beyond for me and my daughter, and I would highly recommend her motel at any time. Thanks!!

10/10 Excellent

Mieke, New Zealand - West Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal; Service: Outstanding; Cleanliness: Immaculate; Great stay. nice and central

6/10 Okay

Cleonie, New Zealand - Waikato

Facilities: Bit tired; Value: Over-priced; Service: Basic, Polite; Cleanliness: Nice; Warehouse right across the road.

10/10 Excellent

Don, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Winston, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jackie, New Zealand - Southland

Liked: Cleanliness

8/10 Good

lisa, New Zealand - Marlborough

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Moderate; Service: Professional;

10/10 Excellent

Rob, New Zealand - Hawkes Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Outstanding; Cleanliness: Immaculate;

4/10 Poor

Colette, Palmerston North

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient
When we opened the door to the room it had this slightly burning pungent smell we couldn't find. We later found it was the plug in smellies!. The hotel is right on a main road so quite noisy. The décor was a bit dated but the room was clean and had what we needed. Tried to pay the bill before we left on Sunday between 8-815am but no one in the office, tried to ring but nobody answered. We left our money with friends who were also guests there and were leaving after us only to find the hotel had overcharged us and it is now 3 days after we left and nobody from the motel has tried to contact us about the money.