Front of property – evening/night

Reviews of Hotel Diament Arsenal Palace Katowice/Chorzów

4 out of 5
Hotel Diament Arsenal Palace Katowice/Chorzów
ul. Paderewskiego 35, Chorzow, Silesian

Reviews

8.6

Excellent

Rating 10 - Excellent. 60 out of 126 reviews" "
Rating 8 - Good. 44 out of 126 reviews" "
Rating 6 - Okay. 15 out of 126 reviews" "
Rating 4 - Poor. 5 out of 126 reviews" "
Rating 2 - Terrible. 2 out of 126 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Slawomir

Liked: Amenities, property conditions & facilities
It was great
Stayed 2 nights in Oct 2023
Response from Mateusz on 13 Nov 2023
Szanowny Panie Sławomirze , Doceniamy Pana przemyślaną recenzję i cieszymy się, że jest Pan zadowolony z pobytu w naszym Hotelu. Doceniamy, że nasz personel był pomocny, ponieważ częścią naszej misji jest zapewnienie doskonałej obsługi. W naszym hotelu staramy się stworzyć bezpieczną, komfortową atmosferę dla wszystkich naszych gości i weźmiemy pod uwagę Pana opinię, aby wciąż udoskonalać jakość naszych usług.Jeszcze raz dziękujemy za poświęcenie czasu na podzielenie się z nami swoimi doświadczeniami. Mamy nadzieję, że rozważy Pan ponowny pobyt u nas wkrótce! Z poważaniem, Mateusz SchmidtKierownik Pionu Hotelowego

10/10 Excellent

Karim, Schearding

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I have is that the rooms are not soundproof, which means that if your fellow guests are loud, you may hear them quite clearly.
Stayed 2 nights in Jul 2023
Response from Hotel Diament Arsenal Palace**** i Bella Notte*** on 31 Jul 2023
Dear Guest,Thank you for taking the time to leave feedback regarding your stay.The satisfaction of our guest is our priority, so we are glad that your stay in our hotel meets your expectations.Each comment has been reported to the appropriate case for verification and removal, so as to improve the comfort of the first stay in our hotel.We invite you again to our hotel Hotel Diament Arsenal Palace**** and Bella Notte*** in ChorzówBest regards,Emilia WitkowskaFront Office ManagerHotel Diament Arsenal Palace**** i Bella Notte*** w Chorzowie

6/10 Okay

Henryk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a nice hotel, but requires serious upgrades. The walls between rooms are very thin and I could hear ALL my neighbors activities (I am sorry to my neighbors...). The water in the shower was changing from scalding hot to cold within few seconds without any warning: the piping seems too poor to serve many rooms. There is a smoking ban in the rooms, but the smoke was reaching my room through the window on many occasions. There is a nice pool and SPA at the basement, but there was no soap in the dispenser in the shower area and the curtain was sticking to my body all the time (a terrible experience !) due to the air flow. Clearly the hotel needs an experience hotel manager to detect and eliminate all these annoying features.
Stayed 1 night in Jul 2023
Response from Hotel Diament Arsenal Palace**** / Bella Notte *** on 31 Jul 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Hotel Diament Arsenal Palace.I'm sorry that your experience did not meet your fully expectations. Please allow me to invite you to book next visit in our hotel.We hope that you will give us the opportunity to better serve you in the near future.Best Regards,Emilia WitkowskaFront Office ManagerHotel Diament Arsenal Palace**** / Bella Notte ***

10/10 Excellent

Adele

Stayed 4 nights in Jun 2023
Response from Hotel Diament Arsenal Palace**** i Bella Notte*** on 31 Jul 2023
Dear Guest,Thank you for taking the time to leave feedback regarding your stay.The satisfaction of our guest is our priority, so we are glad that your stay in our hotel meets your expectations.Each comment has been reported to the appropriate case for verification and removal, so as to improve the comfort of the first stay in our hotel.We invite you again to our hotel Hotel Diament Arsenal Palace**** and Bella Notte*** in ChorzówBest regards,Emilia WitkowskaFront Office ManagerHotel Diament Arsenal Palace**** i Bella Notte*** w Chorzowie

4/10 Poor

Wojciech

Stayed 1 night in Dec 2022
Response from Agnieszka Zięba on 19 Dec 2022
Dear Guest,we kindly thank you for staying at Hotel Diament Arsenal Palace in Chorzów.Please let us know which aspects did not meet your expectations, which will help us improve the services provided by our hotel.We look forward to your next visit to our hotel. I’m sure that your next stay you will estimate with the greatest review.Yours faithfully,Agnieszka ZiębaGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was the very inconsistent water temperature from the shower. The breakfast buffet was great. Great location and easy to get to.
Stayed 2 nights in Apr 2022

10/10 Excellent

Snizhana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Good restaurant
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020
Response from Grzegorz Konieczny, General Manager on 10 Mar 2020
Dear Guest, Thank you for taking your time and sharing your feedback with us. It was a pleasure to have you with us, and we look forward to welcoming you soon again. Best Regards Grzegorz Konieczny General Manager

10/10 Excellent

Zvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Rooms are dark and poorly furnished . Bathroom is basic and the shower mixer taps don’t work properly.Housekeeping is poor . Breakfast was the worst that I’ve ever sampled . No air conditioning .Definitely not a 4 star establishment . Distant from Katowice city centre. Please avoid.
Stayed 2 nights in Jun 2019
Response from Klaudia Grabiec on 25 Jul 2019
Dear Guest, We apologies for your stay not being as pleasant as it should have been. We hope to get the chance to better serve you in the near future. Best Regards, Klaudia Grabiec General Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay at a comfortable hotel
A nice peaceful hotel in a good location. The place is quiet during the night and the restaurant at the hotel is very good. Many families come here so the spa was full of kids with their parents.
Stayed 3 nights in Apr 2019
Response from Kludia Grabiec on 5 Jun 2019
Dear guest, Thank you for chooising the Diament Arsenal Palace in Chorzów and your opinion. I hope see you son. Greetings Klaudia Grabiec General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Klaudia Grabiec on 3 May 2019
Szanowny Gościu, dziękuję za pozostawioną ocenę. Pozdrawiam i zapraszam ponownie! Klaudia Grabiec, Dyrektor Hotelu

8/10 Good

DCS, Ottawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, and good amenities! I ate at the restaurant a few times and enjoyed the food.
Stayed 1 night in Nov 2018

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value Katowice hotel!
Great value hotel but a bit far out of the city for convenience.
Stayed 1 night in Aug 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Very good
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel
great, pillows were a bit soft
Stayed 2 nights in Nov 2017

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay to take care of family business.
Friendly staff, easy way to park inside and outside of hotel. Access to main route and super store.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel near the shopping mall
Best value for money!
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveller

Disliked: Room comfort
Old hotel
Impossible to get on the internet, rooms are not sound proof,

4/10 Poor

Simon, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It is not possible to sleep in a Disco
My wife and I arrived at 2am on Saturday morning following a late flight. As we pulled up we were impressed as the hotel looks lovely. Once inside again the hotel looked very nice. The only issue was a loud Disco in one of the conference rooms. We were given our room key and proceeded to the room which was directly above the disco. We tried for about an hour to deal with the noise but the bed was bouncing so we went downstairs and aske to be moved. It took the poor girl on reception 4 goes before she found us a suitable room away from the noise, which included sending us to a room which was already occupied by an elderly couple. Finally we were sent to a room still above the disco but on the 4th floor so the noise was reduced to a low enough level that we could finally get to sleep but the disco continued until 4.30 am. On Saturday night the disco was back!

6/10 Okay

Ellen, London

Disliked: Property conditions & facilities
Wouldn't stay again -no air conditioning and no curtains.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stanislaw, Bridlington East Yorkshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star rating
Every one very helpful and polite.Breakfast excellent,dinner top class,especially beef stake very good and tender.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bogdanowicz, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel is excellent. Clean, modern, the breakfasts are superb. Staff is friendly.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Too far from Auschwitz. Hotel states and add that it's close, not true.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for business
nice hotel - good food - arrived late so didn't use all facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Paul

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Culturally Significant Place to Stay!
This is a very important and culturally significant hotel in Poland. While staying there I was able to meet various and important and culturally significant people. Truly a gem! I would actually recommend coming to Poland just to visit this significant hotel.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort
I thoroughly enjoyed my stay here. Excellent marks all around. I recommend it!

10/10 Excellent

GT & A, Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for the Park
Although we used the hotel solely as a base and did not make use of the pool, massage and other leisure facilities we found it very relaxing and it met our needs very well. The staff were very helpful and all spoke good English. We did find that not having a kettle and tea.coffee making facilities in the room was an inconvenience after a long day out. However, the staff were very obliging when we asked for hot water - it was delivered to our room in a vacuum flask within a few minutes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gutes Hotel, werde es wieder besuchen
Stayed 1 night in Feb 2024
Response from Mateusz on 7 Feb 2024
Dear ,We appreciate your thoughtful review and are glad that you enjoyed your stay at our Hotel. We appreciate that our staff was helpful as part of our mission is to provide excellent service. At our hotel, we strive to create a safe, comfortable atmosphere for all our guests and will take your feedback into account to continually improve the quality of our services.Thank you again for taking the time to share your experiences with us. We hope you will consider staying with us again soon!Kind regards,Mateusz SchmidtHead of the Hotel Division

10/10 Excellent

Petra

Stayed 1 night in Oct 2023
Response from Mateusz on 13 Nov 2023
Dear Petra,We appreciate your thoughtful review and are glad that you are satisfied with your stay at our Hotel. We appreciate that our staff was helpful as part of our mission is to provide excellent service. At our hotel, we strive to create a safe, comfortable atmosphere for all our guests and we will take your feedback into account to continually improve the quality of our services.Thank you again for taking the time to share your experiences with us. We hope you will consider staying with us again soon!Kind regards,Mateusz SchmidtHead of the Hotel Division

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War ok
Stayed 3 nights in Oct 2023
Response from Mateusz on 16 Oct 2023
Dear,We appreciate your thoughtful review and are glad that you are satisfied with your stay at our Hotel. We appreciate that our staff was helpful as part of our mission is to provide excellent service. At our hotel, we strive to create a safe, comfortable atmosphere for all our guests and we will take your feedback into account to continually improve the quality of our services.Thank you again for taking the time to share your experiences with us. We hope you will consider staying with us again soon!Kind regards,Mateusz SchmidtHead of the Hotel Division

10/10 Excellent

Anja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super wie immer
Das Hotel, das Personal und die Therme waren super. Alle Probleme wurden umgehend behoben. Da ein Supermarkt in der Nähe ist und die Anbindung an die Straßenbahn und Busse beim Hotel direkt sind ist die Lage ideal
Stayed 14 nights in Jul 2023
Response from Hotel Diament Arsenal Palace on 17 Aug 2023
Sehr geehrte Damen und Herren, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu Ihrem Aufenthalt zu hinterlassen. Ihre Zufriedenheit ist unsere größte Belohnung. Wir freuen uns darauf, Sie wieder zu empfangen.Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Chorzów in unserem Hotel begrüßen zu dürfen.Herzliche GrüßeEmilia WitkowskaEmpfangsleiterinHotel Diament Arsenal Palace**** / Bella Notte***

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was pleasant to look at, rooms clean but the service staff quite unfriendly! We were told that the restaurant couldnt serve food and the reception forgot to make our reservations for a taxi in the morning wich was stressful. Breakfast was ok, it was alot of loud noise from outside the room wich made it hard to sleep. Compared to the price I was not too happy with the experience and I would not stay here again.
Stayed 1 night in Jul 2023
Response from Hotel Diament Arsenal Palace on 17 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Hotel Diament Arsenal Palace.I'm sorry that your experience did not meet your fully expectations. Please allow me to invite you to book next visit in our hotel.We hope that you will give us the opportunity to better serve you in the near future.Best Regards,Emilia WitkowskaFront Office ManagerHotel Diament Arsenal Palace**** / Bella Notte ***

10/10 Excellent

Sylvia

Stayed 3 nights in Jul 2023

8/10 Good

Esther, Tarragona

Liked: Cleanliness, staff & service, property conditions & facilities
Qualitat preu es fantástico
Stayed 1 night in Jul 2023
Response from Hotel Diament Arsenal Palace**** i Bella Notte*** on 31 Jul 2023
Dear Guest,Thank you for taking the time to leave feedback regarding your stay.The satisfaction of our guest is our priority, so we are glad that your stay in our hotel meets your expectations.Each comment has been reported to the appropriate case for verification and removal, so as to improve the comfort of the first stay in our hotel.We invite you again to our hotel Hotel Diament Arsenal Palace**** and Bella Notte*** in ChorzówBest regards,Emilia WitkowskaFront Office ManagerHotel Diament Arsenal Palace**** i Bella Notte*** w Chorzowie

8/10 Good

maria van den

Travelled with group
Liked: Cleanliness, staff & service
Very friendly, good breakfast, enough parking space. Noise rooms, site´s promised airco... no airco
Stayed 2 nights in Jul 2023
Response from Hotel Diament Arsenal Palace**** i Bella Notte*** on 31 Jul 2023
Dear Guest,Thank you for taking the time to leave feedback regarding your stay.The satisfaction of our guest is our priority, so we are glad that your stay in our hotel meets your expectations.Each comment has been reported to the appropriate case for verification and removal, so as to improve the comfort of the first stay in our hotel.We invite you again to our hotel Hotel Diament Arsenal Palace**** and Bella Notte*** in ChorzówBest regards,Emilia WitkowskaFront Office ManagerHotel Diament Arsenal Palace**** i Bella Notte*** w Chorzowie

8/10 Good

Katharina

Liked: Cleanliness, property conditions & facilities
Im allgemeinen sind wir zufrieden.Das Hotel hat eine hervorragende Lage. Der Wellness Bereich bisschen vernachlässigt, keine Bademäntel und keine großen Handtücher, der Ruheraum braucht bisschen mehr Gemütlichkeit. An der Rezeption war eine Dame, leider nicht so ganz so freundlich, nichts desto trotz kommen wir wieder gerne.
Stayed 5 nights in Mar 2023

6/10 Okay

Joanna

Travelled with partner
Liked: Cleanliness, staff & service
Das hotel ist sehr in die Jahre gekommen. Vielleicht früher war elegant, heute das mobiliar eher altmodisch und abgenutzt. Wirkt etwas schmuddelig... Zimmer extrem eng! Keine 4* Wert!!! Sehr hellhörig! Zimmer sauber. Service an der Rezeption sehr nett und zuvorkommend. Restaurant haben wir nicht besucht.
Stayed 3 nights in Mar 2023

8/10 Good

Gunter

Liked: Cleanliness, property conditions & facilities, room comfort
Tolles Bett und der Wunsch nach einem zweiten Kopfkissen wurde dann am 2. Tag doch noch erfüllt.
Ein himmlisches Badezimmer mit einer Badewanne für zwei 👍🏼
Kaffee, Tee und Wasser, wie in der USA
Ein schönes Badezimmer.
Stayed 7 nights in Dec 2022
Response from Agnieszka Zięba on 13 Jan 2023
Dear Sir, thank you for taking your time to share with us your opinion. Your comments are positive, what makes us proud due to the fact we pay a lot of attention to satisfy our guests Thank you once more for your high score. We look forward to seeing you again in the future. Yours sincerely, Agnieszka ZiębaGeneral Manager

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Diament Arsenal Palace on 22 Dec 2022
Szanowny Gościu,Uprzejmie dziękuję za czas poświęcony na pozostawienie komentarza.Niemniej jednak brak komentarza oraz dosyć niska ocena jest dla mnie zaskoczeniem. Bardzo zależy nam na informacji zwrotnej która wskaże nam elementy na które warto zwrócić uwagę abyśmy mogli poprawić jakość świadczonych usług. Mamy nadzieję gościć Państwa ponownie w naszym Hotelu Diament Arsenal Palace.PozdrawiamAgnieszka Ziębap.o Dyrektora Hotelu

10/10 Excellent

Iwona

Stayed 1 night in Sep 2022
Response from Agnieszka Zięba on 23 Sept 2022
Szanowna Pani, dziękujemy za pobyt w Hotelu Diament Arsenal Palace oraz pozostawioną ocenę. Cieszymy się, że spełniliśmy wszystkie Pani oczekiwania. Zapraszamy serdecznie do ponownych odwiedzin naszego hotelu. Z wyrazami szacunku, Agnieszka Ziębap.o. Dyrektora Hotelu

10/10 Excellent

Klarna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles super
Das Hotel habe ich mit meinem Sohn zum zweiten Mal gebucht, immer wieder, dort stimmt alles, Personal freundlich, Therme super, zentral, sauber, Zimmer schön und genug Stauraum, kommen wieder
Stayed 16 nights in Jul 2022
Response from Agnieszka Zięba on 23 Sept 2022
Dear Guest,thank you for taking your time to share with us you opinion. Your comments are very positive, what makes us proud due to the fact we pay a lot of attention to satisfy our guests . Thank you once more for your high score. We look forward to seeing you again in the future. Yours sincerely, Agnieszka ZiębaGeneral Manager

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio
Stayed 2 nights in Jul 2022
Response from Agnieszka Zięba on 23 Sept 2022
Dear Guest, thank you for staying at our hotel and positive feedback left after your stay. We are pleased that all aspects of our hotel met your expectations. I hope to welcome you again soon. Kind regards, Agnieszka ZiębaGeneral Manager

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Agnieszka Zięba on 1 Apr 2022
Szanowny Panie, Dziękujemy za wybór Hotelu Diament Arsenal Palace. Cieszę się, że pobyt w naszych hotelu sprostał Pańskim oczekiwaniom i pozostawił miłe wspomnienia. Mamy nadzieję gościć Pana ponownie. Z wyrazami szacunku, Agnieszka Zięba p.o. Dyrektora Hotelu

10/10 Excellent

Marek

Stayed 1 night in Mar 2022
Response from Agnieszka Zięba on 1 Apr 2022
Szanowny Panie, Dziękujemy za wybór Hotelu Diament Arsenal Palace. Cieszę się, że pobyt w naszych hotelu sprostał Pańskim oczekiwaniom i pozostawił miłe wspomnienia. Mamy nadzieję gościć Pana ponownie. Z wyrazami szacunku, Agnieszka Zięba p.o. Dyrektora Hotelu