2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Best Costa Ballena

4 out of 5
Hotel Best Costa Ballena
Plaza de Europa s/n Urb. Costa Ballena, Chipiona, Cadiz

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 205 reviews" "
Rating 8 - Good. 85 out of 205 reviews" "
Rating 6 - Okay. 15 out of 205 reviews" "
Rating 4 - Poor. 7 out of 205 reviews" "
Rating 2 - Terrible. 2 out of 205 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daniël

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie, ruime en schone hotelkamer. Prachtig kinderspeelbad met diverse glijbaantjes. Direct aan een mooi strand. Enige minpunt is dat het hotel binnenkort dicht ging, waardoor bijv. de helft van het zwembad al afgesloten was. Jammer, want je betaalt wel de volle pond. Maar dat is natuurlijk afhankelijk van de datum dat je afreist naar dit hotel. Verder eveneens een prima buffet (gevarieerd, dagelijks anders kost).
Stayed 4 nights in Oct 2023

4/10 Poor

Pilar

Liked: Amenities
Todo estuvo genial ,gracias 👌
Stayed 2 nights in Aug 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lilliana, York Haven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time there.
Stayed 2 nights in Jun 2023

6/10 Okay

Juan

Stayed 2 nights in Jun 2023
Response from Management on 7 Aug 2023
Estimado cliente,Gracias por alojarse y por puntuar su estancia en nuestro hotel, de la misma entendemos que algún aspecto de nuestros servicios merecen a su entender alguna mejora.Si lo desea, puede hacernos llegar sus impresiones, a subdireccion.costaballena@besthotels.es Saludos cordiales,Best Costa Ballena

10/10 Excellent

Lilliana, York Haven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We had an amazing experience in the hotel. The buffet was amazing. They have different things to do near the hotel. Also, the hotel have different activities to do with the family during the day and nights.
Stayed 4 nights in Jun 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Reggie, Portsmouth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is family friendly, staff very helpful. Common spaces Very spacious and clean. Childrens pool and play area is perfect for kids, beach is easily accessible and location feels isolated from outside distractions. Rooms and clean, beds a little more firm than Im ised to but well presented when you enter to find the robes on the bed.
Stayed 2 nights in Oct 2022

8/10 Good

Eugene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PROPERTY OFFERED A VERY FRIENDLY STAFF AND CLEAN PROPERTY ITSELF. THERE WAS NO VARIETY OF SHOPPING OR DINING OUTSIDE THE PROPERTY IN REASONABLE DISTANCE FOR VISITORS WITH NO PERSONAL TRANSPORTATION.
Stayed 1 night in Jun 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to a beautiful beach. Modern hotel with good facilities. Lovely pool and surrounding area. Quality of the food could have been better but good value for money.
Stayed 4 nights in May 2022

10/10 Excellent

Ingibjorg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Joaquin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible service and kids running with no control
Rude service at the dining room. Kids running around with no control and no masks. Coffee, horrible ever taste. We paid for breakfast but we ended up having breakfast everyday in a little town close by. I complained, talked to the sub-director, but not action taken whatsoever. Just a friendly email to follow the protocol. Honestly, very disappointed! Will never come back and not recommended.
Stayed 7 nights in Aug 2021

8/10 Good

roland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good beach anchor point
Nice location with direct access to the beach. Good pool for adults and kids.
Stayed 4 nights in Jul 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service cleanliness superb was excellent recommend it to anyone 😁
Stayed 3 nights in Jun 2021

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel was superb. Great for family, cleanliness and great choice of food. The staff were very friendly and had robust covid restrictions without ruinung the atmosphere. Highly recommended x
Stayed 4 nights in Oct 2020

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
The hotel was great besides the fact the bar closed super early. I was also told at the front desk that spa services were 50% off with my room but I had to pay full price
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quiet, and the staff were super friendly. No dislikes.
Stayed 2 nights in Aug 2020

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Comfortable rooms, nice location, new hotel with lots of facilities and good food, the only problem is the noise , you can hear everything and everyone in rooms next doors and hallway so be prepared for that
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, clean and modern. Nice choice of food for breakfast and evening meal. Drinks reasonable prices. No kettle in room, asked about it and got told we have to pre book. Also we visited in late October which means the pools was too cold to use. They do have an indoor pool however they said kids was ok aloud in durning the morning for 2 hour. The price for this was €14 an adult and €10 a child. So would have cost us €38 for an hours swim as it’s in the hotels “spa” area. They should consider a reduced entry cost durning the colder seasons! Not much to do in the surrounding areas, we had a walk around the large lake area to see the ducks and took a drive to Jerez and chipiona. Nice beach on your door step. Feel the dining room would be manic in high season due to its size and the amount of rooms they have. We live a few hours away near Gibraltar and will maybe return again for a couple of nights when it’s a little warmer.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,great staff.Only small disappointment was the quality of the towels in the room and pool towels. This really is only a small thing and overall great experience. Great food selection. Would highly recommend this hotel.
Stayed 3 nights in Oct 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed this resort!! It is quite big, but all things ran smoothly. Pools are very nice and the beac, which is a short stroll away is very nice. The food was good considering the a size of the resort, but a little more variety and veg wouldn’t go amiss. Most residents are Spanish, which was fine by us, but if you want to meet people, best to be able to speak Spanish.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Modern, clean & great location
Somewhat of a last minute family break. Reviews looked good so decided to give it a go. The hotel was modern, clean and spacious. Although very busy due to space it never felt too crowded. Room was clean, spacious and we had room on ground floor with pool straight outside which was a very nice surprise/addition we weren’t expecting. The food & drink was of a good standard. Restaurant offered a very wide range of different food on the buffet. The only negative was the restaurant staff were super busy so at times cleaninless of eating areas and table setup & service was not to required standard. Some of the staff were a little rude at times also when you approached or asked them for something. I get they were busy but as a paying customer that’s not my problem. The hotel is also very close to the beach. The beach is superb! Overall a very good hotel which I’d recommend. One on our list to visit again when less busy.
Stayed 2 nights in Aug 2019

8/10 Good

Hassan

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great all inclusive hotel for family and friends
Brand new hotel (opened in 2018) with a good location by the beach of Costa Ballena. Many activities for children's (aquapark, kids club, shows) and adults (large pool, gym, infinity pool, bars). Easy access to the beach. Easy and free parking in front of the hotel or 7 Euros per day in door parking. I definitely recommend to book all inclusive and a premium room. The all inclusive package is worth it and the premium room put you in best buildings (2 & 3) and gave you access to the infinity pool on the rooftop. The food at the buffet is good compared to other all inclusive hotels and changes every day. My only criticism during my stay at the hotel is the fact there is only 1 restaurant for 1,500 people (when full), the towel service requesting a deposit and you can change towels only during a very short timing so long wait (with a very rude lady at the Spa that gave the towels), not enough umbrellas by the pool.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 11 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort with gorgeous pools and great location. The buffet was a bit ordinary, quantity not quality.
Stayed 2 nights in Sep 2018

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excepto una chica, el personal de recepcion es lo menos agradable
Stayed 1 night in May 2024

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnífico Hotel, un lujo.
Stayed 1 night in May 2024

10/10 Excellent

Rico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Escelente hotel amplia habitaciónes y muy cerca de la playa
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto todo la gente la habitaciones la piscina
Stayed 1 night in Apr 2024

10/10 Excellent

Reyes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso hotel, excelente comida, personal muy amable, ubicación perfecta.
Stayed 2 nights in Apr 2024

8/10 Good

José

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de lo mejor y las instalaciones estupendas.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estupendo
Stayed 2 nights in Apr 2024

8/10 Good

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable para ir en familia. Todo genial
Stayed 2 nights in Apr 2024

10/10 Excellent

juan luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal para familias con niños
Stayed 3 nights in Mar 2024

6/10 Okay

sergio

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Masificado totalmente imposible hacer nada. A reventar por halloween. Colas de horas para comer y hacer cualquier actividad
Stayed 1 night in Oct 2023

8/10 Good

MANUEL JESUS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

VICENTE MANUEL

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
La piscina y playa esta muy bien. Pero el hotel es Demasiado grande. No hay servicio al cliente. Las habitaciones se escucha todo lo de los pasillos y vecinos. No nos gusto el desayuno es demasiado industralizado.
Stayed 2 nights in Oct 2023
Response from Management on 24 Oct 2023
Estimado cliente,Agradecemos el tiempo empleado en dejar sus comentarios sobre las instalaciones y servicios que ofrecemos en nuestro hotel. Lamentamos que haya encontrado el hotel demasiado grande y que haya experimentado problemas de insonorización en las habitaciones. También tomamos en cuenta su opinión sobre el desayuno.Valoramos su retroalimentación y la utilizaremos para mejorar nuestros servicios.Esperamos que puedan considerar regresar en el futuro.Saludos cordiales,Best Costa Ballena

8/10 Good

Antonio Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Diferenciación a la hora del comedor según tipos de habitaciónes.No puede haber reservas de mesa en días y horas punta.
Stayed 1 night in Sep 2023

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Demasiado masificado y con muchas colas para todo aún en octubre
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Todo genial,buen trato y mejores instalaciones
Stayed 1 night in Sep 2023

8/10 Good

Tiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Antonio

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
alimentos del buffet de baja calidad
estancia bien, agradable, instalaciones de las que hemos disfrutado muy adecuadas y localización perfecta. Las comidas muy variadas pero los ingredientes de muy mala calidad.
Stayed 5 nights in Aug 2023

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones muy buenas, la comida está genial, el personal muy amable y muy limpio. Ideal para familia con hijos, muchas actividades, cerca de la playa, piscina increíble. Con ganas de volver otra vez!!!
Stayed 6 nights in Aug 2023

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ES-PEC-TA-CU-LAR
Stayed 6 nights in Aug 2023

8/10 Good

JAVIER

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El personal de recepción muy amable.
Stayed 1 night in Aug 2023