Breakfast, lunch, dinner served; international cuisine
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Reviews of Sterling Munnar

4 out of 5
Sterling Munnar
Chinnakanal Village, Idukki District, Munnar, Udumbanchola, Kerala

Reviews

6.6
Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 7 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Chaitanya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property and location. Bad connecting road and old fixtures in the room with dim lighting.
Stayed 2 nights in Feb 2024
Response from Sterling Munnar on 19 Feb 2024
Dear Chaitanya,Thank you for sharing your feedback with us. We appreciate your kind words about the property and location. We will definitely look into the concerns you raised regarding the connecting road and room fixtures to see how we can improve. Your insights are valuable to us.Sincerely,The Sterling Holidays Team

6/10 Okay

Rajkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Sterling Munnar on 30 May 2023
Thank you for sharing your feedback. We are sorry for the inconvenience and will convey the same to the respective team. We always try to provide outstanding experiences to our guests. We will ensure a wonderful experience and look forward to welcoming you soon.Sincerely,The Sterling Holidays Team.

8/10 Good

Goutham

Stayed 2 nights in Dec 2022

10/10 Excellent

KANCHAN

Stayed 1 night in Dec 2022

2/10 Terrible

Narayanan, Gaithersburg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Anand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Location is extremely very good, staff is very helpful , food of the restaurant is very good. Property itself needs renovation and as it is 4 star property hence this should be maintained as 4 star . Overall happy to be this place again and recommend anyone would like to be there ,
Stayed 3 nights in Apr 2022

10/10 Excellent

Shankar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant Stay at Munnar!!
Well maintained property. The rooms over look a lake in a valley. Beautiful mountainside view decorate your windows. Has a lot of activities in the resort- air gun, bow and arrow, snooker, pink ponk, carroms etc.. a party room also is available for singing and dining. bathrooms were comfortable, clean. Every day housekeeping keeps your towels and bed sheets fresh. Rooms had coffee maker, hair dryer, mini fridge, wardrobe closet, soap dispenser etc.. Staffs were very friendly, courteous and helpful. Property is 17 kms before Munnar when you climb from Theni. Access from the main road is short and good. Ample parking space available within the resort. Food was okay. It has buffet as well as ala carte for break fast, Lunch and dinner. While it was a good spread, the food was not that tasty. It can be better. And the coffee shop is not 24 x 7. A 4 star hotel will need a 24x7 coffee shop. And there is only one restaurant cuisine. I expected at least 2 for dinner. But this is a minor issue. Overall, had a very pleasant stay. Will visit again if schedule permits. Certainly recommended.
The room
View from the room
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location surrounded by tea gardens every where. However, it is not clean as it looks like in pictures and with less amenities and the hill station vibe is somehow missing
Stayed 1 night in Mar 2019

2/10 Terrible

Bhavith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid! avoid! avoid!!! Not worth!
This hotel is located at chinnakanal which is around 20 kms away from Munnar town. As soon as we entered the road towards Chinnakanal from Munnar, road started diminishing. There were some rare patches of asphalt road. Construction was going on for the entire 20 kms. And we had to wait for almost 30 mins twice as rock was being broken down and taken away in trucks. Total it took us more than 2 hours to cover 20kms. I think I will have to take my car to the mechanic now. I understand that it's not hotel's mistake, but they had called me a day before to ask us when we are gonna arrive and they never informed about this issue or advised us to consider delays. We cut short our trip and travelled back with just one night's stay though we had booked two. I dint get a refund for the cancellation even after explaining the circumstances. The hotel rooms were not upto the mark, absolute dissatisfaction and not worth the whole effort. The fridge and cupboard were dirty. No hand towels were provided. Toilet fittings were rusted. The soap dispenser was broken. After paying for a good time in Munnar, this was not expected.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is run down and food mediocre
Facility is run down, Out bath had a loose faucet and bath rod. Wall plaster and door was peeling off. Food was not good, we walked to Mahindra Holidays to eat daily, There was no WIFI in the room. Overall not a happy experience
Stayed 3 nights in Jan 2018

6/10 Okay

pranay, BANGALORE

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
drive down to munnar was tedious however the breathtaking views of the KDH valley was mesmerising picture post card type scenes munnar town badly maintained narrow roads, speedy traffic tea estates are amazing

10/10 Excellent

relaxation at hotel, chinnakanal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful
very beautiful

6/10 Okay

Sheela, Selvam

Disliked: Cleanliness
Sterling only in name, rusty in service
Very rude staff intermingled with good ones. On checking in, room floor was dirty and not mopped. Request for assistance for sightseeing suggestions was refused rudely. No amenities are provided in the room until asked for. Hotel is VERY NOISY in the evenings with music blaring at the activity centre and the rooms at not sound proof. At check out , request to bring down bags was ignored even after 3 calls for assistance. Finally we took down the bags ourselves and saw about 5 staff just milling about at the reception.

4/10 Poor

Sanil, Bangalore

Disliked: Cleanliness, room comfort
Creepy hotel in middle of nowhere
tl;dr; Do not go The room pics in the hotel description looked nice so we booked for 2 nights at expensive rates, expecting good rooms, but the rooms provided were so different. The hotel is located in nice place but they have somehow managed to mess it up by making windows looking towards thick foliage, forest which has nothing other than creepy sounds, room has morbid feeling in night and my wife was scared even if I would leave her for 5 min. food was expensive, yet disappointing to see such bad quality - not good at taste, banana split had a raw banana seriously how hard it is to make a banana split. They have an extremely slow service and waiter keeps forgetting orders. rest of the food was not good too. The in house TVs had DTH connection but were out of order for half the time, the power too was fluctuating and went out for at least 50 times one night. The rooms provided were not even in the same building so we have to walk in the rain, climb stairs (no lift) and get drenched every now and then. Felt, totally robbed and management didn't do anything even when we complained. Breakfast has lot of options but most of it are stale and they are probably using old stuff from previous days. They can't make good tea or coffee, so what to expect from them

4/10 Poor

Vimal , New Delhi

Disliked: Property conditions & facilities, room comfort
The location is good. that is the only comfort
sad.. The hotel looks very old and needs drastic improvement. People spend money and you are charging huge sum why not give some value.

10/10 Excellent

mahavir jindal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sterling Munnar on 1 Mar 2024
Dear GuestWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

6/10 Okay

RW

Disliked: Cleanliness, room comfort
Response from Sterling Munnar on 1 Mar 2024
Dear GuestWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team

8/10 Good

Rama, Bangalore

Liked: Property conditions & facilities, room comfort
Good hotel but service needs to improve
The hotel has an awesome location..beautiful views and is a charming property. However the service was not upto the mark..especially in the restaurant..no one was bothered to serve you! Rooms were nice but a bit on the smaller side..overall had a nice stay..!

6/10 Okay

Birendra Khosla, New Delhi

Liked: Cleanliness, room comfort
Location is good but service is slow
The stay was comfortable but we had to surrender Deluxe Suites since they were located far away and on different floors, which had no lift. Instead, the hotel gave us standard rooms without refunding the excess money charged for the Deluxe suites.

6/10 Okay

bikram bhatia, kharghar

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
stay was ok
stay was nice, overall had satisfactory stay, could improve more on the rooms comfort.

8/10 Good

Sumeet, Singaopre

Liked: Cleanliness, room comfort
Nice views from the rooms, away from the city
Good location, well maintained, good food choice, good help from activity desk

6/10 Okay

Singh

Liked: Staff & service
Disliked: Room comfort
Could be so much better.
Great location, next to tea Garden, 20 km from Munnar Town. Shops nearby for daily needs, next to Mahindra resort. Jr. Suite room, seem a bit older and not very new, walls had some painting issue, bathroom looked spank new. Lobby and garden area excellant. Great views of mountains. Breakfast was excellent everyday, eclectic choices, chef very accommodating to requests. Rooms look slightly older from inside, some paint job and cleaning required. Independent 2 storey buildings were next to forest, very quiet at night.

8/10 Good

sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sterling Munnar on 1 Mar 2024
DearGuestThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

4/10 Poor

NOT INTRESTED, THRISSUR

Disliked: Cleanliness, property conditions & facilities, room comfort
RESORT IN A HAUNTED PLACE FAR AWAY FROM TOWN
ROOM WAS FABULOUS AT FIRST, LATER WE REALIZED WATER HEATER SUPPLIED HOT WATER ONLY FOR FEW SECONDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOILET CLOSET WAS TILTED(* MAY BE FOR EFFICIENCY*) FINALLY ABOUT THE BED,,,,,,,,,,,,,,,,,,, IT WAS EXTRA SPRINGYYYYYYYYYYYYYYYYYYY N WE SLEPT ON THE SOFA WHICH WAS ACCEPTABLE FOR A DAY, NOT MORE THAN THAT....AMBIANCE WAS JUST THE BASIC LIKE ANY BASIC HOTEL................. HELP-DESK WAS NOT HELPFUL ENOUGH TO GIVE THE BASIC INFORMATION'S ABOUT THE RESORT..

10/10 Excellent

Angshuman Chatterjee, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Room was clean, well maintained, bed was large enough for family with a kid. Room was a bit small though. Bathroom well equipped. Lots of activities for kids and grown ups - both indoor and out. Nice lawn with great vistas outside. Food is also great. Only qualm is that the restaurant serves no snacks even as simple as a chicken sandwich in the evening ...

8/10 Good

Milind, PUNE

Liked: Cleanliness, staff & service, room comfort
Sterling Resort Munnar
Good food and good sight seeing arrangements. Pick up from airport was nice. Distance from Munnar is rather more, it becomes somewhat boreing travelling to the hotel . Rooms had leakage spots, not repaired. Except this, not bad experience. Hotel staff is excellent. Booking through hotels.com was quite convenient. Hotel location had pleasant surroundings, although distant from Munnar.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sterling - Munnar - Don't stay in the cottages
Extremely poor maintenance of the non-renovated cottages. Just not worth any price. The renovated rooms in the main building are better but still not anywhere close to luxurious. Poor amenities and sub-standard fittings in the bathroom. While I have rated them poorly on service, the reception desk is very helpful and makes the stay 'possible'. The activities organised at night are also lively.