2/10 Terrible
Tina
Travelled with partner
25 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for a granddaughters softball tournament and was staying 2 nights. The office and outside property was clean. The staff at desk was friendly. Got checked in and going to our room there was 3 cop cars surrounding a part of the hotel with issues.The room we stayed in had dirty washcloths. The sheets was not changed. There was food,hair and blood on the sheets and pillowcases. There was trash behind the bathroom door. No remote control. Called the front desk and told them I needed clean sheets and no remote was in the room. They gave us another remote from the room next to us and it worked the TV but not the direct TV. I stopped a housekeeper and told her about the sheets and remote.The housekeeper came and changed our sheets and tried to figure the remote out and still nothing. I called the front desk 2 hours later and asked if they had forgotten about me. A young girl came with another remote and it still only worked the TV and not the direct TV. She left saying she was going to get us a new remote. I never seen her again. When I woke up the next morning I called the desk and told them that I never got the other remote. The same housekeeper came and brought us another remote still only worked the TV and not the direct TV. The TV had no internet connection so we had no TV the two days we stayed there. We asked for a new room an hour after we arrived or a refund and was refused from the management. Having limited money we had no choice but to stay there.Never Again
Tina
Stayed 2 nights in Apr 2024