Desk, soundproofing, iron/ironing board, free WiFi
Check availability

Reviews of Super 8 by Wyndham Morton Grove/Chicago

2 out of 5
Super 8 by Wyndham Morton Grove/Chicago
9110 Waukegan Rd, 1 Blk N of Dempster St, Morton Grove, IL

Reviews

6.6
Rating 10 - Excellent. 215 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 230 out of 1001 reviews" "
Rating 4 - Poor. 126 out of 1001 reviews" "
Rating 2 - Terrible. 145 out of 1001 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

jennifer E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always look for the super 8s because they often have smoking rooms which are hard to find nowadays. They're often a bit dumpy and dingy, a sacrifice we make for our habit. This place was the cleanest, nicest, shiniest one we've ever stayed at. Decent neighborhood, great parking, and two blocks from the Mongolian restaurant that was our main reason for stopping here. Definitely will come back if we come this way again.
Stayed 1 night in Apr 2024
Response from S on 24 Apr 2024
Thank you for the 5-star rating! We're thrilled to hear that you had a wonderful experience at Super 8 By Wyndham! If you have any additional feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another fantastic stay!

2/10 Terrible

John

Travelled with partner
I didn't get my reservations they told me they have No room.send to next hotel. Was no good . Paid for two night. I stayed one night. I am going Dispute with citibank and get my bank.expepedir
Stayed 2 nights in Apr 2024
Response from S on 24 Apr 2024
Thank you for your business with Super8 Morton Grove, Illinois. We apologize for the inconvenience and will make sure to fix any issues. And as a gesture of goodwill, we would like to offer you a 10% discount on your next stay with us. Simply mention this offer when making your reservation, and we will ensure that it is applied to your booking. We hope this demonstrates our commitment to providing you with the exceptional service you deserve. Once again, please accept our apologies for the inconvenience you experienced. Thank you for the update.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from A on 11 Apr 2024
Thank you for your positive review. And hope to see you back soon. Thank you for choosing Super 8 by Wyndham, Morton Grove.

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room ok the only thing that did not work was the tv I told the front desk and they we will look at it it never got fix
Stayed 2 nights in Apr 2024
Response from Mrunal GM on 6 Apr 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and the opportunity to address your concerns.I'm sincerely sorry to hear about the inconvenience you experienced during your recent stay with us at Super 8 by Wyndham Morton Grove/Chicago. It's disappointing to learn that the TV in your room was not functioning properly and that our efforts to resolve this issue fell short of your expectations.Please know that your comments have been shared with our maintenance team, and we are taking immediate steps to ensure that similar issues are addressed promptly in the future. Your comfort and satisfaction are our top priorities, and we are committed to providing you with a seamless and enjoyable stay every time you choose to stay with us.As a gesture of goodwill, we would like to offer you a 10% discount on your next stay with us. Simply mention this offer when making your reservation, and we will ensure that it is applied to your booking. We hope this demonstrates our commitment to providing you with the exceptional service you deserve.Once again, please accept our apologies for the inconvenience you experienced. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us directly at Property.Thank you for choosing Super 8 by Wyndham Morton Grove/Chicago. We value your feedback and look forward to welcoming you back for a much-improved experience.

2/10 Terrible

Islam, Renton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the most terrible motel I've ever seen in my life, the beds are broken, and my card was charged $153 for a terrible smelly room
Stayed 1 night in Mar 2024
Response from Alex on 20 Mar 2024
We are Thankful and Appreciate your business with Super8 Morton Grove Illinois. And we kindly apologize for your inconvenience, we will definitely take care and follow up regarding your complaints, and hope see you back again soon.

8/10 Good

Marina, Owatonna

Liked: Cleanliness, staff & service, property conditions & facilities
The girl that that was at reception in the morning went out of her way to help
Stayed 1 night in Feb 2024
Response from A on 9 Mar 2024
We Kindly Thank You and Appreciate Your business with super8 Morton grove Illinois, take care and see you back again soon.

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a great
Stayed 1 night in Feb 2024
Response from Alex on 9 Mar 2024
We Kindly Thankful and Appreciate Your business with super8 Morton grove Illinois, take care and see you back again soon.

10/10 Excellent

Ababacarr

Liked: Cleanliness, staff & service, property conditions & facilities
I have enjoyed my stay . Thank you
Stayed 1 night in Mar 2024
Response from S on 24 Apr 2024
Thank you for the 5-star rating! We're thrilled to hear that you had a wonderful experience at Super 8 By Wyndham! If you have any additional feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another fantastic stay!

8/10 Good

FNU

Stayed 1 night in Feb 2024
Response from A on 28 Mar 2024
We are Thankful for your business with Super8 Morton grove Illinois. Hope to see you again soon!

10/10 Excellent

dionisie

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
Thank you for the 5-star rating! We're thrilled to hear that you had a wonderful experience at Super 8 By Wyndham! If you have any additional feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another fantastic stay!

4/10 Poor

Glenn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was walked in once by the the desk clerk who thought the room was empty. I had an attempted entry at midnight by a family with a crying baby that ended up next door. The room could have used a coat of paint on many walls. The desk chair was broken. The toilet could not flush the smallest of items. The bed felt like a sheet over a box of springs.
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
We're deeply sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is extremely important to us, and we sincerely apologize for the inconveniences you encountered. It's unacceptable that you experienced a walk-in and an attempted entry by other guests, as well as issues with room maintenance such as the broken desk chair, malfunctioning toilet, and uncomfortable bed.Please know that we take these concerns very seriously, and we will address them immediately to ensure that similar incidents do not occur in the future. Your comfort and safety are our top priorities, and we're committed to providing a better experience for our guests.In light of your experience, we would like to extend our sincerest apologies and offer you a 10% discount on your next visit if you decide to give us another chance. We understand that this may not fully make up for the inconvenience you experienced, but we hope it demonstrates our commitment to improving your experience.Once again, we apologize for falling short of your expectations and appreciate your feedback. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Thank you for bringing these matters to our attention.

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smells the marijuana around you all the time. The hallway & the room. They said free breakfast ? Forget it. Just a little muffen or coffee cake and then coffee thats it. I dont want to come back this place. The pictures in the website looks good but when you get there, you’ll regret it why did you get that place. Never ever come back 😖
Stayed 3 nights in Jan 2024
Response from GM on 30 Jan 2024
Oh no, we're truly sorry to hear about your experience! Our sincere apologies for any inconvenience caused by the smell and the breakfast disappointment. This falls short of our standards, and we understand your frustration. We'd like to make it right. Please accept our heartfelt apologies, and we'll ensure a much better stay. We appreciate your feedback, and we'll work hard to improve. Safe travels, and we hope to have the chance to regain your trust in the future.

4/10 Poor

mary, Normal

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was definitely lacking in appeal. Didnt appear clean in common areas. Tv did not work
Stayed 1 night in Jan 2024
Response from Alex on 9 Mar 2024
Thank you for your business with Super8 Morton Grove, Illinois. We apologize for the inconvenience and will make sure to fix any issues. We hope to see you back again soon. Thank you for the update.

4/10 Poor

Jason

Stayed 1 night in Jan 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
There was not room available for my reservation ... and i need my reservation money back
Stayed 1 night in Dec 2023
Response from Alex on 9 Mar 2024
Thank you for your business with Super8 Morton Grove, Illinois. We apologize for the inconvenience and will make sure to fix any issues. We hope to see you back again soon. Thank you for the update.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best area, but was decent inside for the price. Free breakfast wasn’t healthy but still nice to have that option.
Stayed 2 nights in Sep 2023

4/10 Poor

Brian

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Well I told the lady at check in that I already paid she still wanted my card and I ended up getting charged twice for the room and of course when they refund it out takes a few days to get back in my account I get that but it inconveniences me then the TV was broken when I asked that we get a working TV she said they didn't have any more and they barely spoke English so it was just a bad experience
Stayed 2 nights in Sep 2023

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot ask for better service and location!
I've stayed here at least 10 times, always kind, clean, professional and accommodating. Can't ask for more. Thank you!
Stayed 1 night in Sep 2023

4/10 Poor

Dwayne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called front desk: tv and fridge both not working they said they will call manager. Called them back 2nd time and they said they will send someone in 10 minutes. They never came. Bad customer service. They never called to check or inform us that they were not coming. We waited 40 minutes. Bad service.
Stayed 1 night in Sep 2023

10/10 Excellent

Derk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ariel, Batavia

Liked: Cleanliness, staff & service, property conditions & facilities
It is quiet
Stayed 1 night in Sep 2023

8/10 Good

Danya Lynn

Liked: Cleanliness, staff & service, room comfort
Good if rest is needed
It is a quiet place for a night's rest or two. The bed was ok...the rooms could use a little more lite. The hallways are dark. The bathroom was in need of some repair but at least it was a hot shower and flushing toilet.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Stayed 4 nights in Aug 2023
Response from alex on 1 Sept 2023
we are always thankful for your business with us take care and have a blessed weekend.

10/10 Excellent

Jose Rizo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay at this place again. Although it’s nothing special to look at from the inside or even the lobby…the rooms are very modern, clean and comfortable! The hotel manager is very kind and attentive! Don’t judge a book by its cover (:
Stayed 1 night in Aug 2023

6/10 Okay

Walter

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from alex on 1 Sept 2023
thank you kindly for your business with us, take care

2/10 Terrible

Celeste

Stayed 1 night in Aug 2023

10/10 Excellent

Alejandro

Stayed 1 night in Aug 2023

4/10 Poor

Leonard, Lima

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from alex on 15 Aug 2023
THANK YOU FOR YOUR BUSINESS WITH EXPEDIA GROUP AND SUPER8, ALSO THANK YOU FOR YOUR REVIEW.!

10/10 Excellent

Monalisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home. The concierge Alex was so professional.
Stayed 6 nights in Aug 2023
Response from alex on 1 Sept 2023
thank you kindly for your business with super8

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby looks like storage area.
"lobby/breakfast area" it looks like a storage place. It has construction material, a cash machine, game machines broken, 2 high chairs out of the decor, broken doors on the buffet area, food looks old, coffee area is messy, carpet is dirty. The lobby has a strong smell of food. I'm not planning to come back to this location. The room was average, spacious and organized.
Stayed 2 nights in Jun 2023
Response from alex on 27 Jul 2023
yes, your right, it was remodeling the lobby areas.!! now whenever you pass by from here just stop by and see the new lobby area. also thank you for your precious, business with super8 morton grove

8/10 Good

Kierra

Travelled with group
Liked: Staff & service
Serve the purpose
Stayed 1 night in Jul 2023
Response from alex on 13 Jul 2023
WE KINDLY THANKFULL AND APPRICIATE YOUR BUSINESS WITH SUPER8, ALSO THANK YOU FOR THE REVIEW, TAKE CARE AND SEE YOU SOON.!

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positive: Staff was very friendly. Location was quiet Negatives: Sheets were stained Roaches in the bathroom No pool - it’s filled in with dirt and has a tree in the middle. Outlets on lamp didn’t work
Stayed 1 night in Jun 2023
Response from alex on 9 Jul 2023
FRIST OF ALL WE THANKFUL FOR YOUR BUSINESS WITH SUPER8, MORTON GROVE, AND 2ND THINGS WE JUST BOUGHT THIS PROPERTY AND WE BEEN REMODALING ONE AFTER ANOTHER PROJECT, THANKS FOR THE UPDATE AND REVIEW, TAKE CARE

4/10 Poor

John C

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
dining area is terrible and so dirty.
Stayed 1 night in Jul 2023
Response from alex on 5 Jul 2023
first of all thank you for your business with super8, and second things we are remodeling the property that's why you see the products are sitting down at dinning area, but will definitely follow up with our GM, THANK YOU AGAIN

6/10 Okay

Shane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Place was very out dated. Floors were sticky. Smelled like weed. Would not recommend for family maybe a quick stay price was reasonable for what it was.
Stayed 1 night in Jun 2023
Response from alex on 4 Jul 2023
RESPECTED GUEST, FRIST OF ALL WE WILL BE THANKFULL FOR YOUR BUSINESS WITH SUPER 8, AND FOR YOUR KIND INFORMATION WE ARE GOING TO FULLY RENNOVATE OUR PROPERTY, EVERYTHING IS GETTING UPDATED ONE AFTER ONE. THANKS FOR YOUR REVIEW WE WILL DISCUSS THE SUGGESTIONS WITH OUR GM. SEE YOU SOON, TAKE CARE!

10/10 Excellent

Jess

Stayed 2 nights in Jun 2023
Response from alex on 4 Jul 2023
FIRST OF ALL THANKS FOR YOUR LOVELY REVIEW, WE TRUELY APPRECIATE THE TIME YOU TOOK TO GIVE US A WONDERFULL RATING. WE ARE CONTINUOUSLY IMPROVING AND ARE UPDATING THE PROPERTY ONE AFTER ONE. THANK YOU AGAIN FOR YOUR KIND GESTURE. HAVE A GREAT WEEKEND! SEE YOU SOON!

10/10 Excellent

Oleg

Stayed 6 nights in Jun 2023
Response from alex on 4 Jul 2023
FIRST OF ALL THANKS FOR YOUR LOVELY REVIEW, WE TRUELY APPRECIATE THE TIME YOU TOOK TO GIVE US A WONDERFULL RATING. WE ARE CONTINUOUSLY IMPROVING AND ARE UPDATING THE PROPERTY ONE AFTER ONE. THANK YOU AGAIN FOR YOUR KIND GESTURE. HAVE A GREAT WEEKEND! SEE YOU SOON!

10/10 Excellent

Jay Harsheshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from alex on 23 Jun 2023
thank you kindly for your business with super8, see you again soon

8/10 Good

Sunita

Stayed 4 nights in Jun 2023
Response from alex on 23 Jun 2023
thank you very much for your business with super8, and expedia, group inc, see you again soon

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
The gentleman at the front desk was very friendly. The “breakfast” area is at the front desk and seems very cluttered. The carpets in the hallways are worn. The room was clean. Just a very dated property in need of some TLC.
Stayed 1 night in Jun 2023
Response from alex on 14 Jun 2023
yes sir, we are updating property one after another project, hopefully you will see update in future.also thank you for your business with super8

10/10 Excellent

Lynda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable place to stay.
Stayed 1 night in Jun 2023
Response from alex on 10 Jun 2023
THANK YOU KINDLY FOR YOUR BUSONESS WITH SUPER8

10/10 Excellent

Jess

Stayed 3 nights in Jun 2023
Response from alex on 10 Jun 2023
WE SUPER8 APPRECIATED FOR YOUR BISINESS WITH US, THANK YOU AGAIN

8/10 Good

John C.

Stayed 1 night in Jun 2023
Response from alex on 26 Jun 2023
thank you kindly for your business with super8 morton grove, see you again soon

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from alex on 6 Jun 2023
THANK YOU SIR FOR THE REVIEW

8/10 Good

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. The room was clean overall. The property could use some work
Stayed 1 night in May 2023
Response from alex on 6 Jun 2023
THANK YOU FOR YOUR BUSINESS WITH SUPER8, ALSO WILL DEFINITELY PASS ON YOUR COMMENT TO THE SUPPERIOR.

8/10 Good

Joene L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower exhaust fan and hair dryer did not work. The freezer part of the refrigerator did not work. The TV initially didn’t work so I called the front desk and they fixed the issue. I may have been mistaken as I thought the room would have a microwave, but it didn’t. The breakfast was sketchy the 3 mornings we were there. Sometimes there was oatmeal other times not, the hot water dispenser was always like warm. Other food items were on short supply. My mistake, as there were smoking rooms near us and walking the hallway many times smelled heavily of cigarette smoke. I thought it was a non smoking establishment. I’ll have to pay better attention next time I book a room somewhere. The staff were quite friendly though.
Stayed 4 nights in May 2023
Response from alex on 29 May 2023
we thank you and appreciate your business with super8, we will definitely follow up this all questions in front of the GM.

6/10 Okay

Allan

Business traveller
Disliked: Property conditions & facilities
The room was nice. The lampshades need to be replaced. They had burnt spots on them. The halls-ways smelled like smoke and the property is not kept up. They did offer breakfast but I would not eat the prepackaged food nor I would eat there. The stairwell had piles of linens in bags off to the side in the corner.
Stayed 5 nights in May 2023
Response from alex on 29 May 2023
we kindly thank you for your business with super8, also we will definitely up dates all the complains to our Gm as soon as possible.