Dear Heather, Thank you so much for your kind words and continued loyalty! We truly appreciate your ongoing support and are delighted to hear that your experiences with us have consistently met your expectations. Our team takes great pride in providing a friendly atmosphere, maintaining cleanliness throughout our facility, and ensuring a safe and peaceful environment for all of our guests. We can't thank you enough for taking the time to share your positive experiences. We look forward to welcoming you back on your next visit and continuing to provide you with exceptional service.

Dear Scott, Thank you bringing this matter to our attention and for sharing your feedback with us. We sincerely apologize for any inconvenience and discomfort you experienced during your stay. The presence of bed bugs is a serious concern, and we take such reports very seriously. Immediately upon receiving your complaint, we engaged a reputable pest control company to inspect the room throughly. The inspection results confirmed that there were no bed bugs present in the room. However, we understand that this experience may have still have caused you distress, and for that, we apologize. As a gesture of goodwill, we have already comped off one night off your stay. We hope this compensation demonstrates our commitment to resolving the situation and ensuring satisfaction. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. If there is anything else we can do to address your concerns or make amends, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to improve our services for all of our guests.

Thank you for the kind words! We're glad you enjoyed your stay!

Thank you for the excellent rating! We appreciate your positive feedback and hope to welcome you back again soon!