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Reviews of Quality Inn and Suites St Charles - West Chicago

2.5 out of 5
Quality Inn and Suites St Charles - West Chicago
1600 E Main St, St. Charles, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 314 out of 847 reviews" "
Rating 8 - Good. 312 out of 847 reviews" "
Rating 6 - Okay. 127 out of 847 reviews" "
Rating 4 - Poor. 62 out of 847 reviews" "
Rating 2 - Terrible. 32 out of 847 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Stayed 1 night in May 2024

6/10 Okay

Susan

Travelled with family and small children
Liked: Staff & service
It was really dated and just ok. Will pick another place next time. Had an upstairs room and it was super warm even with the air turned down all the way
Stayed 2 nights in May 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay with friends. Check is was easy and promptly executed.
Stayed 3 nights in May 2024

8/10 Good

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff.
Stayed 2 nights in May 2024

2/10 Terrible

Ronald

Business traveller
Disliked: Staff & service, property conditions & facilities
The staff was rude I left
Stayed 2 nights in Apr 2024

2/10 Terrible

Marjorie

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel although the staff was very helpful and pleasant was extremely dirty. I had my dog with me and I was uncomfortable having her lay on her bed on the floor! It took 3 rooms to even get a room that wasn't the best but it was better then sleeping in the car! To give this hotel a 8.6 out of 10 tell me its exceptional was a fraud. Expedia also needs to tell people when there is a pet deposit and a daily pet fee upfront also not forthcoming. This feels like I got scammed. Could not wait to get home throw all my clothes in the wash and give my dog a bath. We got up early and came back late. Not somewhere I want to spend any length of time at. Oh and don't get me started with the free breakfast, first of all I didn't see much to eat and I wouldn't eat there anyway because I see how they clean!
Stayed 3 nights in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quiet. Well kept.
Stayed 1 night in May 2024

10/10 Excellent

Ernest

I could not go due to personal reasons but I did talk to their desk people a couple time and they we pleasant professional and caring in our interactions. I will attempt to go there in the future
Stayed 1 night in May 2024

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Timothy, Danvers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff * very clean. It was easy to find, easy to get into and easy to park. Lots of restaurants nearby, just a great area.
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and very nice to deal with
Stayed 3 nights in Apr 2024

8/10 Good

Kei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was just what we needed. A place to sleep for one night. Considering the prices in the area, it was exactly what we expected. The property is starting to look a little dated, but still clean and comfortable. The walls/door is not very sound proof. People were standing in the hall talking early in the morning, and we could hear it loud and clear. Breakfast was a continental breakfast (cereal, bread/bagel, waffle maker, yogurt, milk, juice, coffee). So, if you need meat/protein or sugar-free options in the morning, expect to go find food elsewhere. Overall, good for somewhere safe to sleep in the St. Charles area.
Stayed 1 night in Apr 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities
This hotel has been our go to for almost 3 years now when it comes to visiting family and friends around St. Charles. The rooms are always clean and the staff are always helpful. This last visit, we noticed a couple of things have deteriorated, the water pressure was low and the water had difficulty staying warm but besides that and a couple small things, it was a pleasant stay as always.
Stayed 3 nights in Apr 2024

10/10 Excellent

vlatko

This hotel is the cleanest hotel and stuff is friendly and helps, room are spacious, it was such great experience . We hight recommend this hotel
Stayed 1 night in Apr 2024

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to reserve, easy check in.
Stayed 3 nights in Apr 2024

8/10 Good

Linda

Stayed 2 nights in Apr 2024

10/10 Excellent

Daniele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great room. Nice and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, dog friendly, friendly staff, close to green area for the dog.
Stayed 1 night in Apr 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin, Jefferson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin, Jefferson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was top notch! As good as any upscale motels for much more money. Highly recommend this place.
Stayed 1 night in Apr 2024

4/10 Poor

Colleen Marie

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Himali

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Old sofa with stains and dirty chair. But importantly the bathroom was clean..
Stayed 1 night in Mar 2024

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family loved the stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Considering the price, this was excellent.
Stayed 1 night in Mar 2024

8/10 Good

Maryanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in Mar 2024

6/10 Okay

David

Stayed 3 nights in Feb 2024

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down to Chicago for a family member's funeral and the room was cost efficient, just what we needed, and close to where we needed to go. Staff was extremely friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Mar 2024

6/10 Okay

Kymberlee

Travelled with family and small children, Business traveller
Liked: Staff & service
once we go to our room one of my children found garage left behind…. So we questioned if the room was even cleaned. We cancelled our additional days we had booked there. Also this company won’t let me post what I initially wanted to post!
Stayed 2 nights in Feb 2024

4/10 Poor

Patricio

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The room had an unpleasant body odor smell and I was placed in a handicap accessible room and bathroom that I didn’t need. Shower head was covered by calcium scaling. Outside pool not accessible during winter, but free internet was good enough to study or watch a show.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
I traveled alone for school. This hotel felt very safe. It was quiet and very clean. The staff was very helpful and friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be better1
Stayed 1 night in Feb 2024

8/10 Good

Petru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jaylynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and friendly staff.
Stayed 1 night in Feb 2024

6/10 Okay

Samuel

Liked: Staff & service
Hallways smell like cigarettes
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Charles, Auburndale

Travelled with pets, Travelled with partner
Liked: Amenities
It was a really nice hotel for the price. Met our expectations. The only thing is that the breakfast wasn’t anything special. I would definitely stay again though.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Great place to stay. So clean!!
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Staff & service
Check in staff was friendly hotel was quiet the weekend I was there biggest complaint was the shower Water was not hot enough and no water pressure at all. Hotel was clean and pleasant and the price was right at $79 a night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Hajiba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly as advertised and expected for then price point. It was close to downtown St Charles, the Arcada theater (the reason why we got the room) and lots of great restaurant and shopping options that come along with the area. I would stay at again.
Stayed 1 night in Dec 2023

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not luxurious by any means, but a quality sleep for the price. Old, low quality furniture. The build quality all around is subpar for the entire hotel, but manageable. Didn't feel unsafe at any point. Bathroom was nicer than anticipated compared to the room itself, yet small. Not bad, not great. Would stay again if I needed to sleep on a budget.
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience...
Had an excellent experience here! Great value, super clean, and great location!!!
Stayed 1 night in Dec 2023