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Rating 10 - Excellent. 1156 out of 1505 reviews" "
We had a great stay here overall greeted nocely by porter when arrived great city views room was clean personnel very courteous we requested an extra bed but quite a while to receive after a few calls lacked microwawe in room
Dear Rachel, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Dear Elena, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
2/10 Terrible
Milca
7 May 2024
Milca
Stayed 1 night in Apr 2024
Response from Yasmin Lopez on 11 May 2024
Dear Milca, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Whenever I come into Chicago for a stay, it will only be to Loews Chicago. It is located downtown and easy to get around the city. This hotel is clean, comfortable, and staff are ready to provide great service. I highly recommend and enjoy your stay.
Ann
Stayed 1 night in May 2024
Response from ep on 7 May 2024
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Excellent amenities, safety protocol ( security checked on the room why I did not except room service two days in a row), cleanness and service all are top notch.
Sunil
Stayed 3 nights in May 2024
Response from ep on 7 May 2024
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
The hotel was very nice. Clean and in a great location. Parking is $60 nightly in the nearby garage and a rollaway bed for a fifth person was an extra $25 nightly. We didn’t feel this was clearly noted anywhere upon booking.
Amber
Stayed 2 nights in Apr 2024
Response from ep on 7 May 2024
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Outstanding space in the heart of it all - yet, just off enough to be a great hideaway or escape. The front staff are outstanding and accomodating. A 5 * best place to stay.
Mark
Stayed 1 night in Jan 2024
Response from Yasmin Lopez on 28 Apr 2024
Thanks so much for your review. We are happy to hear you enjoyed our property. We know you have many options when it comes to hotels in the city, so thank you for choosing Loews. Have a great week and we hope to welcome you back again soon!
10/10 Excellent
Lisa
25 Apr 2024
Lisa
Stayed 2 nights in Apr 2024
Response from Luis O on 16 May 2024
Dear Lisa, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!
Thanks so much for your review. We are happy to hear you enjoyed our property. We know you have many options when it comes to hotels in the city, so thank you for choosing Loews. Have a great week and we hope to welcome you back again soon!
Great location on the Chicago riverwalk and close to Navy Pier.
Linda
Stayed 3 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Linda, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Great hotel, wife and I stay here everytime we’re in town
Valejo
Stayed 2 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Valejo, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
I loved everything about this property. Not one single complaint!!!
Stacey
Stayed 2 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Stacey, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
From the moment we checked in, we had a five star experience for our anniversary weekend away. The staff and bartenders gave great suggestions and the food in the hotel was NEXT LEVEL, the best cheeseburger I’ve ever had. We can’t wait to come back, loved this hotel!
Derek
Stayed 3 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Derek, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Loews was top notch...the front desk was very personable and informational...(treated you like you mattered at check in)
My guest remarked on how well built the property was, could not hear neighbors or ppl above us (we were on 7th floor)
Very clean...gym had good equipment and views. The location is very hard to beat. We parked and never used the car again because everything was walking distance.
This will no doubt be my go-to hotel whenever im in Chicago.
carl
Stayed 2 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Carl, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!
Loews is a great location, very clean, and friendly staff
Colleen
Stayed 1 night in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Colleen, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!
10/10 Excellent
Shanice
21 Apr 2024
Shanice
Stayed 1 night in Apr 2024
Response from Yasmin Lopez on 11 May 2024
Dear Shanice, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Lovely stay! Close to Michigan Ave & the L. Spacious rooms, nice lobby. Parked off site with Spot Hero. Would stay again!
Amanda
Stayed 2 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Amanda, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!
8/10 Good
Cinde
Travelled with family
21 Apr 2024
Nice & clean. Bath towels were rough, could have been softer.
Cinde
Stayed 3 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Cinde, thank you for choosing Loews Chicago Hotel. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Beautiful downtown scenery. The hotel was perfectly located near every where you would want to go. The hotel is self is comfortable and cozy I had the best sleeps and enjoyed the comforts within the room.
Anakay
Stayed 2 nights in Apr 2024
Response from Luis O on 21 Apr 2024
Dear Anakay, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!
10/10 Excellent
Philip
Travelled with family
20 Apr 2024
Liked: Property conditions & facilities
Staff is outstanding. Very friendly and helpful. Gwen, the concierge, outstanding. The coffee shop hadn’t opened yet on the weekend, so the guy at the front desk(John?) patiently described how to walk to the closest one. My wife and I would definitely return to this hotel.
Philip
Stayed 1 night in Apr 2024
Response from Luis O on 21 Apr 2024
Dear Philip, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Lovely hotel. Staff was very helpful! Really enjoyed our stay!
carolyn
Stayed 2 nights in Apr 2024
Response from Luis O on 21 Apr 2024
Dear Carolyn, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Dear Toshiro, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
6/10 Okay
Enrique
11 Apr 2024
Enrique
Stayed 1 night in Apr 2024
Response from ep on 7 May 2024
Your feedback is essential in our effort to improve our service standards. I apologize for the whatever issue occurred during your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.
rooms are very clean personnel always eager to help, great service and perfect location.
Hugo
Stayed 3 nights in Apr 2024
Response from Luis O on 12 Apr 2024
Thanks so much for your review. We are happy to hear you enjoyed our property and staff. We know you have many options when it comes to hotels in the city, so thank you for choosing Loews. Have a great week and we hope to welcome you back again soon!
4/10 Poor
Donald
8 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The $25 “destination” fee was a surprise at checkout and ridiculous. I was not informed of it upon checkin or on Expedia when I booked the reservation.
Donald
Stayed 1 night in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Dear Erika, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and we hope to see you again soon!
10/10 Excellent
Kelli
8 Apr 2024
Kelli
Stayed 2 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Kelli, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
10/10 Excellent
Jonathan
Travelled with family and small children, Travelled with group
Quiet room with a great view. Great lobby bar and atmosphere.
Jonathan
Stayed 2 nights in Apr 2024
Response from Luis O on 12 Apr 2024
Dear Jonathan, thank you for choosing Loews Chicago Hotel. We are thrilled to see you enjoyed the lobby bar with the gathering area. We hope the next time your travels ring you to Chicago, we are your first choice!
Dear Shivananda, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
10/10 Excellent
Amy
7 Apr 2024
Amy
Stayed 1 night in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Amy, thank you for choosing Loews Chicago Hotel. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Good location; near navy pier and the pedestrian path for a nice run along the lake. Staff is quite good, very friendly and accommodating. Comfortable beds and pillows.
A little street noise can be heard from the rooms. Not bad/loud.
Danielle
Stayed 1 night in Apr 2024
Response from Luis O on 12 Apr 2024
Thanks so much for your review. We are happy to hear you enjoyed our property and staff. We know you have many options when it comes to hotels in the city, so thank you for choosing Loews. Have a great week and we hope to welcome you back again soon!
10/10 Excellent
Justin
6 Apr 2024
Justin
Stayed 4 nights in Apr 2024
Response from Yasmin Lopez on 28 Apr 2024
Dear Justin, thank you for choosing Loews Chicago Hotel. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Dear Suhhyun, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!
Overall a luxury hotel but not As expensive as Trump Tower.
Yuet Wan
Stayed 2 nights in Mar 2024
Response from Luis O on 12 Apr 2024
Dear Yuet Wan, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Dear Manuel, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
There was nothing extraordinary about this hotel. Nothing that made it stand out. I was also not impressed with the unexpected “destination fee” of $25/day that could be used to buy coffee in the lobby since there wasn’t any complimentary coffee offered in the lobby. The rooms were equipped with coffee makers and housekeeping was excellent in replacing items used each day.
Robyn
Stayed 5 nights in Mar 2024
Response from Yasmin Lopez on 5 Apr 2024
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Dear Abayomi, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
The property and hotel were beautiful, clean and well kept. The staff were friendly and helpful. Great customer! I booked the corner king room on the city side and my view was amazing. I will definitely stay here again when in Chicago.
Marla
Stayed 2 nights in Mar 2024
Response from Luis O on 3 Apr 2024
Dear Maria, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Dear Tracy, thank you for choosing Loews Chicago Hotel and for the 5 out of 5 rating. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.
Dear Christine, thank you for choosing Loews Hotel Chicago. We are delighted for the 5 out of 5 rating and ecstatic you had a wonderful stay. We hope to see you again soon!
Thank you for the positive feedback. The Loews Chicago Hotel prides itself in providing our guest with a level of comfort, and service that most hotels do not offer. Hearing that you enjoyed your time with us, empowers us to maintain and exceed our guest expectation. Thanks for staying at our property, and enjoy the rest of your day.
Lovely hotel. Clean, modern, family friendly. Desk staff were terrific and so nice. View from our room on 14th floor was amazing. Great location.
Judith
Stayed 2 nights in Mar 2024
Response from Luis O on 3 Apr 2024
Thanks so much for your review. We are happy to hear you enjoyed our property and staff. We know you have many options when it comes to hotels in the city, so thank you for choosing Loews. Have a great week and we hope to welcome you back again soon!
10/10 Excellent
Ebony
31 Mar 2024
Ebony
Stayed 1 night in Mar 2024
Response from Luis O on 21 Apr 2024
Dear Ebony, thank you for choosing Loews Chicago Hotel. We appreciate the feedback and look forward to seeing you soon! Thank you again for staying with us.