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Reviews of Home2 Suites by Hilton Chicago/Schaumburg, IL

3 out of 5
Home2 Suites by Hilton Chicago/Schaumburg, IL
1300 East American Lane, Schaumburg, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 697 reviews" "
Rating 8 - Good. 177 out of 697 reviews" "
Rating 6 - Okay. 51 out of 697 reviews" "
Rating 4 - Poor. 28 out of 697 reviews" "
Rating 2 - Terrible. 23 out of 697 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in May 2024
Response from Manager on 26 May 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 Okay

JOHN

Travelled with family
Liked: Amenities
Liked the location. Didn’t appreciate man behind desk (his tone)telling us if we need towels or such to call housekeeping. Made us feel like we disturb him. Room walls too thin we could hear neighbors conversations. Breakfast ok. Prices too high for what is offered.
Stayed 7 nights in May 2024
Response from Manager on 24 May 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

8/10 Good

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our activities
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 Okay

Helena

Travelled with family
Liked: Cleanliness
There was a family traveling with pets across the hall from us. They left the dogs alone for at least 5 hours Friday night. They were barking until 11pm. We called and even went down to the front desk to advise. Nothing happened. On Saturday morning the family left around 730am and the dogs started up again. We went to the front desk to advise again. They said they would check it out. However we went back to our room after breakfast and the family had left them alone again or they were still barking. We’ve stayed at this property several times and was very disappointed with the lack of caring.
Stayed 2 nights in May 2024
Response from Manager on 24 May 2024
Thank you for staying with us and taking the time to fill out a survey on our hotel. We look forward to having you stay with us again in the future.

10/10 Excellent

Alejandro, Mississauga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with or without family
Stayed 2 nights in May 2024
Response from Manager on 18 May 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

JINHEE

Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient.
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how quite it was
Stayed 2 nights in Apr 2024
Response from Manager on 13 Apr 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 Okay

Victoria

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We had a nice size room,Lobby was clean, but the dishes in the room were dirty and placed on the shelf.The pool was wasn’t as big as it looks in the picture it was a little crowded.The greeters was friendly and knowledgeable.And I didn’t like the body soap/ shampoo/and conditioner being hung in side of the shower. Every guest has to pump the same bottle IN THE SHOWER!
Stayed 2 nights in Mar 2024
Response from Manager on 7 Apr 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Marites

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff was friendly and attentive. Breakfast was delicious!
Stayed 2 nights in Apr 2024
Response from Manager on 7 Apr 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and room was decently clean besides the bed skirt, it was filled with splashes of chocolate and food. I took my daughter straight to the pool, which was disgusting. The pool looked to have a chunk of poop in it and was so green. It had dirt and debris all along the deep end of the pool. It was obvious it hadn’t been cleaned in a long time. I had asked the manager on duty for more towels and swam for 15 mins before realizing it was poop in the pool. He never brought towels and dismissed how dirty the pool was. Their resolve was to send us to the Hampton Inn to use their pool as that was the main reason we did a local stay. I ended up canceling the room and leaving. Customer service did nothing when I tried to call and give them another chance to fix the stay.
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We apologize your experience at our hotel was not a pleasant one and we want to make it right. Although you booked through Expedia, I do see on your reservation you are a Hilton Honors member. We have credited you 10000 points to your account that will take about 24 hours to reflect. Again, we apologize for your experience and hope you consider staying with us in the future!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in burbs. Clean and new. Near tons of shopping and restaurants.
Stayed 5 nights in Mar 2024
Response from Manager on 28 Mar 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

hyojung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jade

Liked: Amenities, property conditions & facilities
From the staff to breakfast, it was a perfect stay!!
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Michelle A

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very close to the mall and other stores for shopping. It’s nice to have a kitchenette in the room since grocery stores are nearby.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Ian

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

8/10 Good

Mildred

Travelled with family and small children
Liked: Amenities
Nice property and staff
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Gao

Stayed 1 night in Mar 2024
Response from Manager on 30 Mar 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Gerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and well-presented.
Stayed 1 night in Feb 2024
Response from Manager on 11 Mar 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice stop, the rooms are nicely set up and organized, the breakfast good and our grandsons enjoyed the pool.
Stayed 1 night in Mar 2024
Response from Manager on 11 Mar 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 Okay

James

Travelled with family
Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Manager on 26 Feb 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Yasmin

Travelled with family and small children
Liked: Staff & service, amenities
Loved our stay, wonderful breakfast. My kids loved the waffles. My only complaint is the pool had way too much chemicals. Made my skin feel so dry and itchy afterwards.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Madigan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
We just loved our stay here. We arrived early and were able to get comfortable into a room before having surgery. The room was clean and we were able to make meals in the kitchen that well stocked with plates, glasses, and cutlery. The breakfast and coffee were amazing. We will definitely book this type of hotel again.
Stayed 3 nights in Feb 2024
Response from Manager on 17 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Syria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in a great area. Would definitely stay again!
Stayed 4 nights in Feb 2024
Response from Manager on 17 Feb 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

4/10 Poor

Steven

Business traveller
Liked: Cleanliness
Disliked: Staff & service
It is a good location, no one was at the front desk so we were waiting. Im a Hilton Honors and they did not give me anything. The room was not clean, the pillow smelled so bad i sat it on the floor, dripping shower head and light canister hanging down.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 28 Jan 2024
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect last minute stay
Check in had a little mishap but that was on my end. The lady at the front desk and manager were able to help and solve this issue. The room was perfect for us, a family of 5, and it was nice and toasty since it was -6 outside. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Richard, Shaker Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place. Newer. Area around is typical strip mall stuff
Stayed 2 nights in Jan 2024
Response from Manager on 15 Jan 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Alesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean! Will definitely stay again.
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Jan 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful experiance. Friendly staff. Great for cats and dogs. Good breakfast. Can't recommend enough.
Stayed 3 nights in Dec 2023
Response from Manager on 17 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Andrew W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 15 Jan 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Leondrea

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 15 Jan 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 Okay

Daniela

Travelled with partner
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Viktor

Stayed 1 night in Dec 2023
Response from Manager on 15 Jan 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Abraham, Plover

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Saul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael was nice
Stayed 1 night in Nov 2023
Response from Manager on 4 Dec 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Sisavath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got feel like it was a real apartment studio with full size refrigerator and a kitchen sink. Wifi connection was strong, and location was perfect for shopping and variety of restaurants. It is also a plus to have it near major highway like 290 and I-90. I have to make an improvement; I would replace the full bed with queen-size bed. Breakfast was good with lots of coffee and juices.
Stayed 3 nights in Nov 2023
Response from Manager on 28 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Brad

Stayed 4 nights in Nov 2023
Response from Manager on 16 Dec 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Tearinee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fully equipped kitchen in the was awesome especially for what we paid for the room. The staff including everyone from the front desk to the kitchen staff gave superior customer service. The only con is the free breakfast left much to be desired. Everything considered I would definitely book again.
Stayed 3 nights in Oct 2023
Response from Manager on 13 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Alexandr, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place truly recommend it!!
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 27 Oct 2023
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Nuno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Oct 2023
Response from Manager on 27 Oct 2023
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and comfortable!
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.