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Reviews of Holiday Inn Express & Suites Chicago West - O'Hare Arpt Area

2.5 out of 5
Holiday Inn Express & Suites Chicago West - O'Hare Arpt Area
200 S Mannheim Road, Hillside, IL

Reviews

7.0

Good

Rating 10 - Excellent. 295 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 167 out of 1002 reviews" "
Rating 2 - Terrible. 132 out of 1002 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sabah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Rick on 3 May 2024
Thank you for taking the time to leave us your feedback. We were so happy that you enjoyed your stay and we hope to see you again during your next trip to the Chicagoland area!

6/10 Okay

Marianne

Travelled with family, Travelled with group
Liked: Staff & service
Some floors were renovated however one of group was put on a floor that was not. Old outdated rooms and musty. Room on 5th floor was nice except the constant humming from a pipe.
Stayed 1 night in Apr 2024
Response from Rick on 29 Apr 2024
Thank you for taking the time to leave us your feedback. I am very sorry for the issues you encountered during your stay. We have shared your concerns with our management team to make sure we deliver the best possible guest experience

6/10 Okay

Ashleigh

Travelled with family
Rooms were newly updated and clean. Only complaint I have is the construction that was going on early in the morning. Waking up to hammering sounds wasn’t pleasant. Otherwise hotel was decent for a quick trip.
Stayed 1 night in Apr 2024
Response from Rick on 29 Apr 2024
Thank you for your feedback. We were glad you enjoyed our newly renovated and clean rooms. I am sorry for the construction noise you encountered while we complete our renovation. We have sleep kits available at the front desk for guests that include ear plugs for noise.

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facilities and staff
Stayed 1 night in Apr 2024
Response from Rick on 19 Apr 2024
Thank you so much for your comments. We were so happy to see that you had a great stay with our staff and hotel. We hope you will visit us again soon!

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility and staff
Stayed 1 night in Apr 2024
Response from Rick on 19 Apr 2024
Thank you so much for taking the time to leave us your comments. We were so glad to see you enjoyed our awesome hotel and staff!

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
carpeting in hallways not vacuumed. Under construction. Didn't clean our room unless we begged them to. Said don't clean rooms since covid.
Stayed 4 nights in Mar 2024
Response from Rick on 1 Apr 2024
Thank you for your feedback. I am very sorry for the issues you encountered during your stay. We have shared your comments with our housekeeping management team to make sure this does not happen again.

10/10 Excellent

James Yezi

Travelled with family
Liked: Staff & service, amenities
Its good for this price. Easy to get on highway.
Stayed 3 nights in Mar 2024
Response from Rick on 1 Apr 2024
Thank you for your feedback. We were so happy to see you enjoyed your stay. We hope to see you again soon!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Rick on 27 Mar 2024
Thank you for your comments. We were glad to see that you enjoyed our great hotel. We hope to see you again soon during your next trip to the Chicagoland area

4/10 Poor

Heidi

Disliked: Cleanliness, amenities, property conditions & facilities
The service staff were good except for their casual attire. I did not think they were the people who worked there, I thought they were guests staying there. And when you are giving someone your credit card to pay for your room you want to feel secure in who you are giving it to. The front desk associate was wearing jogging pants and a hoodie with the hood on over his head and it shaded his face which made it difficult to see his face. The room was very outdated, cracked lampshades, no vent in bathroom, furnishings, train tracks by the building, hot breakfast wasn’t served (said that something was broken), it was rough. Everything seemed like it was ok until we went to bed and all we could smell through the vents was marijuana-when it’s going through the vents there’s nothing you can do, you are stuck smelling it. Moving to another room wouldn’t have helped. It was not a great experience.
Stayed 2 nights in Mar 2024
Response from Rick on 27 Mar 2024
Thank you for your feedback. I am very sorry for the issues you encountered during your stay. I am sharing this with our management team to make sure we address these concerns so they will not happen again. We are looking forward to our renovation to be completed soon and hope you will give us a try again in the future

8/10 Good

Erik

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Rick on 21 Mar 2024
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Latoya

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel rooms completely nasty an beyond old fashion. Carpet looked like it hadn’t been vacuumed in years! The bed mattress hard like cardboard. And the sheets was dingy
Stayed 1 night in Feb 2024
Response from Rick on 15 Mar 2024
Thank you for your feedback. I am very sorry for your experience as that is certainly not the typical experience our loyal guest have come to enjoy at our hotel. We have shared your concerns with the housekeeping management team to ensure that this doesn't occur again.

4/10 Poor

Jennifer

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
No pool, no hot tub, we weren’t able to control heat/air
Stayed 1 night in Mar 2024
Response from Rick on 7 Mar 2024
Thank you for taking the time to leave us your comments. I apologize for our pool water being cold during your stay and thankfully we have that fixed already. We hope to see you again soon.

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service
Convenient access to interstate.
Stayed 2 nights in Feb 2024
Response from Rick on 27 Feb 2024
Thank you for your comments. We were glad you enjoyed your stay and our close proximity to I-290

10/10 Excellent

B

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Short staffed hard to finds someone at the counter
Stayed 1 night in Feb 2024
Response from Rick on 27 Feb 2024
Thank you for your feedback. I am pleased you were able to enjoy your time with us and I am sorry for the wait at the front desk counter. We will be sure to review with the staff involved.

4/10 Poor

Kimberly

Disliked: Staff & service, property conditions & facilities
My whole purpose to come was for a getaway and to enjoy the pool which was broken so I couldn’t get in,night staff was rude and loud on their personal phones talking about quitting,housekeeping never came to make my bed after telling me she was,it was all bad.
Stayed 2 nights in Feb 2024
Response from Rick on 27 Feb 2024
Thank you for your comments. I am very sorry for the experience you had with our staff and pool area. We had to wait longer then expected for our new heater to arrive. We have addressed your concerns as well with the staff involved to ensure this does not occur again.

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Large helpful & kind staff member clearly has a bathing issue, but fortunately the smell was only near her. Property could use transitions on the floor due to ragged carpet (or replace carpet). Pool was out, treadmill was out, main light in our bathroom was out--apparently bulbs are on order(?)--meant that we delayed bath for my small child)--and had to ask for a plug to use the bath instead of shower (not built in), plus toilet handle stuck & ran. Walls were thin & I could hear traffic through the windows. Maintenance & better management would serve Holiday Inn Express better here. If I were higher management, I'd give them a talking to, or simply fire them. If this is not a good part of town, guests have little idea. The good beds and breakfast saved the day here, but wow. Glad it was only 1 night.
Stayed 1 night in Feb 2024
Response from Rick on 27 Feb 2024
Thank you for taking the time to leave us your feedback. I am truly sorry for your experience as this is not the typical stay that our loyal guest have come to enjoy at our hotel. I have reviewed your concerns with our management team to make sure something like this does not occur again

8/10 Good

James, Edwardsville

Liked: Staff & service, property conditions & facilities
Every thing is good
Stayed 1 night in Feb 2024
Response from Rick on 27 Feb 2024
Thank you for your feedback! We were glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cost/value ratio
We were visiting friends in a nearby city, celebrating a birthday. The hotel was closeby, moderately expensive, and easy to drive to. The hotel associates were helpful, courteous, and made our stay comfortable.
Stayed 1 night in Feb 2024
Response from Rick on 27 Feb 2024
Thank you for your comments. We were glad that you enjoyed our helpful staff and our convenient location. We hope you will visit us again soon during you next visit to the Chicagoland area

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 2 nights in Feb 2024
Response from Rick on 1 Mar 2024
Thank you for your feedback. We are glad you had a great time at our hotel and we hope to see you again soon!

2/10 Terrible

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst place to stay!!!
It was very disappointed first we was greeted by someone who look like she is not happy with her job. Our check in time is 3pm she told us they don’t do check in until 4pm, me and my family was traveling all day mind you. I show her all my booking information so she honored the agreement. Up on arriving to our room we noticed that the room was not even clean, we went back down to talk to her and she want to have an attitude because she gave us a duty room. Hats out to the maintenance supervisor she was more help to us the the front desk girl. She even ask her why would she even give us a room that’s not clear in the system when there is one available? When my wife heard this she got upset because she deliberately have us waiting with our 3 kids and still say we got to wait until it was clean. I don’t understand why people like this even work at a place where you got to deal with customers? We was in room 315, I even slip in the bathroom because the shower curtain doesn’t stop the water from flowing out I didn’t realize it until it was too late. I try calling the manager but he never seem to be at his desk. All the furniture where terrible and falling apart.
Stayed 1 night in Feb 2024

2/10 Terrible

Tamika

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs, and overall cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Consuella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is in need of improvements- paint, new mattresses, etc… Staff is fantastic and friendly. Breakfast was wonderful. There seemed to be a box elder bug issue.
Stayed 1 night in Feb 2024

8/10 Good

Marcellus

Liked: Cleanliness, staff & service, room comfort
It was nice Quiet everything worked. The only problem was the TV was a bit difficult to operate and outside grounds was trashy nice good curb appeal
Stayed 1 night in Jan 2024

8/10 Good

Fumilayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Cynitha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs make over, lobby & room smelled and look worn, broken furniture, stained carpet etc. Location is why we stayed convenient off express way and located across from mall and restaurants
Stayed 1 night in Jan 2024

6/10 Okay

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Fine if you need to just sleep
Hotel was fine but it’s old and the room was dirty in that there were still smudges on the walls and the carpet and furniture is old. The hotel smelled bad when you walk in and the halls smelled
Stayed 3 nights in Jan 2024

2/10 Terrible

Troy

Stayed 1 night in Jan 2024

6/10 Okay

Brian

Disliked: Property conditions & facilities
I could tell that the room was not cleaned properly
Stayed 1 night in Dec 2023

6/10 Okay

Markus

Travelled with family
Stayed 2 nights in Dec 2023

6/10 Okay

U

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was dirty, apparently the person in the next room was smoking marijuana, the smell was unbearable, too much noise. But not all was bad, the breakfast was pretty good
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023

2/10 Terrible

Raven

Stayed 1 night in Dec 2023

8/10 Good

TERRY

Stayed 1 night in Dec 2023

2/10 Terrible

Tamika

Stayed 1 night in Dec 2023

10/10 Excellent

elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent rate, reasonable continental breakfast
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about it
Stayed 1 night in Dec 2023

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the free breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Francis, Aldie, VA

Liked: Cleanliness, staff & service, property conditions & facilities
brilliant service and thank you. Francis
Stayed 1 night in Dec 2023

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good 👍
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money.
We experienced a really good stay. The hotel rooms could use some updating. The hallways definitely could use some paint and vacuuming. However, the room was clean and comfortable. The fan on the heater was quite noisy, so we just turned it off. The breakfast was AMAZING and so was the staff. There are stores and restaurants within walking distance. It was a good choice for us!
Stayed 2 nights in Nov 2023

8/10 Good

Lemuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Paulette

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The phone in the room was not hooked up so you had to go all the way down to the front desk to ask for anything. There was no clock in the room. The toilet constantly ran. We asked when we checked in to have towels left at our door each day and we only got them once.
Stayed 5 nights in Nov 2023

4/10 Poor

Hsing Na

Stayed 2 nights in Nov 2023

2/10 Terrible

john

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Roaches
Checked in and room had roaches in first ( minutes counted 5 went to desk and they did give me a roach free room upstairs.
Stayed 1 night in Nov 2023

6/10 Okay

Manuel

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Rabiya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner in room was not working. The smoke alarm/cardon monoxide alarm was broken
Stayed 2 nights in Nov 2023

6/10 Okay

Mark, St Louis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Obviously in need of refresh and looks like it may be starting. However, still thought they could have kept clean Nd removed removes diablwd. Ats from pakrinjbg lot.
Stayed 2 nights in Nov 2023