Exterior

Reviews of Holiday Inn Aurora North - Naperville, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 229 out of 580 reviews" "
Rating 8 - Good. 187 out of 580 reviews" "
Rating 6 - Okay. 89 out of 580 reviews" "
Rating 4 - Poor. 42 out of 580 reviews" "
Rating 2 - Terrible. 33 out of 580 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James, Negaunee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Susanne, Marinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Susanne,Thank you for staying with us and perfect rating. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excellent

Sofia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Sofia,Thank you for your positive feedback! We're delighted to hear that you found your stay quiet and peaceful. Providing a serene environment for our guests is important to us, and we're glad we could meet your expectations in this regard. We appreciate your support and hope to welcome you back for another peaceful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Tearia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Tearia,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. Providing a pleasant experience for our guests is our top priority, and we're thrilled that you found our place nice. We appreciate your support and hope to welcome you back for another enjoyable stay in the future! If you have any specific feedback or suggestions for improvement, please feel free to let us know.Sincerely, Hotel Manager

8/10 Good

Mario

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Mario,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a good stay. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Expedia was the problem as they didn’t ensure the room I reserved was available.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Jennifer,Thank you for your review. We're glad to hear you enjoyed our property. We apologize for any inconvenience caused by the reservation issue with Expedia. We'll work closely with them to ensure such problems are addressed promptly. Your feedback is valuable, and we hope to provide a seamless experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Monroe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Monroe,Thank you for your excellent rating and kind words about our service! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The night manager was all by herself and she was very apologetic. Due to computer issues it took 30 minutes to check in. There were kids running around everywhere. Floors were sticky.
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Mar 2024
Dear Danielle,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the check-in process and the condition of the floors is concerning and will be addressed with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Management

8/10 Good

Ashley

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Ashley,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

6/10 Okay

Eric Carolyn

Liked: Staff & service
Just average
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Eric Carolyn,Thank you for sharing your feedback with us. We're sorry to hear that your experience was only average. Your satisfaction is important to us, and we'd love to hear more about what we could do better. Please feel free to reach out to us with any specific suggestions or concerns you may have. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Sarah,Thank you for sharing your rating of 3 out of 5. We appreciate your feedback and would love to hear more about your experience at our hotel. We strive to provide the best possible service and accommodations for our guests, and your feedback helps us understand areas where we can improve. If there are any specific issues or concerns you would like to discuss, please let us know. We value your feedback and hope to have the opportunity to make your next stay even better. Thank you for choosing our hotel.Sincerely, Hotel Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was gracious to get us some paper plates and silverware when we got back from a late night out. Our room was Huge! Nice for a quick trip out of town
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Sara,We're delighted to hear that our staff could assist you promptly and that you found your room spacious and comfortable for your trip. Providing excellent service, even during late hours, is our priority, and we're glad we could accommodate your needs. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 Okay

Tonisha

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Tonisha,Thank you for your review and rating of 3 out of 5. Your feedback is invaluable to us. Please share any suggestions you have to help us enhance our services and elevate your experience from 3 to 5. We truly value your input and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
It was disappointing that the bar and the restaurant were closed. However, the staff was excellent!
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear David,Thank you for sharing your feedback with us. We apologize for the disappointment regarding the closure of the bar and restaurant during your stay. However, we're pleased to hear that our staff provided excellent service despite these limitations. Your kind words will be shared with our team, and we appreciate your understanding during these challenging times. We hope to have the opportunity to welcome you back in the future for a more complete and satisfying experience. If there's anything else we can do to improve, please let us know.Sincerely, Hotel Manager

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Kimberly,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met the General manager and he was lovely, the place is so nice. Will be back soon.
Stayed 1 night in Dec 2023
Response from Hotel Management on 3 Feb 2024
Dear Amy,We're thrilled to hear that you had a positive experience, especially with our General Manager, and found the place to be delightful. It's fantastic to know that you plan to return soon. We look forward to welcoming you back and ensuring your next stay is just as wonderful as the first. Safe travels!Sincerely, Hotel Management

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Amy,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

8/10 Good

Louis, North Aurora

Stayed 3 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Louis,Thank you for your review and rating. We're glad to hear that you had a positive experience during your stay. We strive to provide excellent service and accommodations, and we appreciate your feedback. If there is anything specific that we can improve upon to earn a 5-star rating from you in the future, please let us know. We value your patronage and hope to have the opportunity to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Luz

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Luz,Hello! That you had a good time during your stay with us makes us glad. We are committed to providing the greatest service to our visitors, and your perfect rating validates our efforts and motivates us to keep working hard for you. We look forward to seeing you soon!Sincerely, Hotel Manager

10/10 Excellent

Debbie

Stayed 1 night in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Debbie,Thanks for the stay and great feedback by giving us a perfect rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice clean hotel thats right off the major roadway and near more food places than u can eat at in a weekend.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 3 Feb 2024
Dear Aaron,Hello! We're thrilled to hear that you enjoyed your stay at our hotel! It's great that you found it clean and conveniently located near major roadways and a variety of dining options. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Brian,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the perfect rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Best Regards, Hotel Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 3 Feb 2024
Dear Lori,Thank you for the perfect rating! We're delighted to hear that you had a positive experience. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to hosting you again for another excellent stay. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Feb 2024
Dear Guest,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone good
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Feb 2024
Dear Eric,We're glad to hear that everyone had a good experience during their stay with us! Your satisfaction is our top priority, and we're thrilled that our hotel met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you and your group back in the future for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters and I stayed while we were in town visiting relatives. Everything was perfect! Thank you so much!!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 5 Feb 2024
Dear Michele,We're delighted to hear that everything was perfect during your stay while visiting relatives. It was our pleasure to host you and your sisters. If you have any specific highlights or if there's anything we can improve upon for your next visit, please let us know. Thank you for choosing us, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
When I travel, I tend not to sleep well. However, I found the bed and pillows of excellent quality, and I slept soundly.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Feb 2024
Dear John,We're thrilled to hear that you had a restful night's sleep during your stay with us! It's wonderful that you found the bed and pillows to be of excellent quality. Your comfort is our priority, and we're pleased we could contribute to a positive and rejuvenating experience. If your travels bring you back, we'd be delighted to host you again for another comfortable stay!Sincerely, Hotel Manager

10/10 Excellent

Richelle

Liked: Amenities
The manager and I had a disagreement about the deposit. I was very rude and he got snappy as well. We worked everything out apologized to each other for being rude and had a good laugh about it. I wasn’t able to try the breakfast but I heard others saying it was good.
Stayed 1 night in Dec 2023
Response from Hotel Management on 6 Feb 2024
Dear Richelle,Thank you for sharing your experience with us. While we regret any initial disagreement about the deposit, we're glad to hear that you and our manager were able to resolve the issue amicably and with apologies exchanged. We appreciate your understanding and patience. We're also pleased to hear positive feedback about our breakfast from other guests. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Sincerely, Hotel Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I really like staying there and have for many years now when visiting family. I am hoping soon the restaurant re-opens and the bar. The general manager was very easy to talk to and most apologetic with when trying to sort out issues with one staff member who was not at all helpful. I dont expect that to happen again.. I am glad that was resolved. Jackie who is one of the managers who deals with conferences/kitchen/breakfast was wonderful as always and the kitchen makes a great breakfast. Thank you Nick for serving us well at breakfast time. All in all a great stay and hope to return soon.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 6 Feb 2024
Dear Susan,Thank you for your continued loyalty and for sharing your positive experience with us. We're delighted to hear that you have enjoyed staying with us for many years and that you appreciate our efforts to resolve any issues promptly. We're also glad to know that you found our general manager and Jackie to be helpful and that you enjoyed the breakfast served by our kitchen team, as well as the excellent service provided by Nick. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay soon.Sincerely, Hotel Management

8/10 Good

Sammie

Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Feb 2024
Dear Sammie,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Mark

Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Feb 2024
Dear Mark,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, Hotel Manager

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet stay
It was fine but there was no soap. Peaceful room and loved the size of it.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Feb 2024
Dear Jeremy,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you enjoyed a peaceful stay and appreciated the size of your room. However, we apologize for the oversight regarding the soap. We'll address this with our housekeeping team to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Feb 2024
Dear Sandra,Thank you for sharing your feedback with us, although we're disappointed to hear that your experience fell short of your expectations. We strive to provide a superior experience for all our guests, and we regret that we did not meet your satisfaction during your stay. If you have any specific concerns or suggestions for improvement, please feel free to share them with us so we can address them accordingly. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Serena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head wasn’t working properly so it was leaking all over the bathroom floor, the headboard was disgusting( my hair stuck to it, after showering) told the front desk and they said they would have someone come in and clean it wasn’t cleaned. When I spoke to the front desk she said the staff member didn’t know which side it happened, the entire headboard was disgusting. I showed her pictures of the headboard, she stated she could give me points if I was a reward member but due to it being third party booking I needed to speak with Expedia for getting my money back, I don’t want my money back just discounted, it definitely wasn’t what I thought I was paying for two nights. The place looked run down and it was sad I always thought the holiday Inn was better than what I saw. The plastic dark out blinds were ripped , there was a bolt covering missing from the toilet seat, grant it’s little things but not what was represented in how great this hotel is and why I should stay there. It needs some help.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 21 Feb 2024
Dear Serena,Thank you for taking the time to let us know about your experience. I apologize that you were disappointed. We will investigate your concerns and take whatever steps are necessary to ensure that our guests have a great stay with us in the future. Please give us another chance and come back and see us again soon.Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and quick to respond to any questions. We needed a place to simply unwind after 2 long days and the room provided that quiet we needed.
Stayed 2 nights in Nov 2023

4/10 Poor

Bernard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The keycard kept locking me out the room. I requested over 3 times for my room to be cleaned but it wasnt cleaned.
Stayed 4 nights in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly courteous staff made our stay great. It was like staying with family. We were very happy.
Stayed 1 night in Nov 2023

2/10 Terrible

Marcia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck.
The check in was fine. The hallways were disgusting. It smelled like breakfast sausage and that location didn’t have continental breakfast.
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was disgusting
Stayed 1 night in Nov 2023

4/10 Poor

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updating. Beds were awful.
Stayed 1 night in Oct 2023

6/10 Okay

Tracey

Business traveller
Liked: Room comfort
A sleepless night …
Not so happy w/ Holiday Inn Express this time. The hotel needs a renovation soon. The room was meekly ok. No USB outlets. The carpet was stained and icky, in order to overwhelm the stale odor from the carpet, they had a wall plug-in room freshener and the scent was overpowering the air. It kept me up half the night. The front desk person Karen_ was a bit odd. I won’t be back again.
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, updated rooms and friendly staff. Breakfast was made to order, with prompt and friendly service by Nate and Jackie. There is no longer a breakfast buffet available, which is different, but okay. The pool was smallish, and clean. Good location, close to freeway.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tamera

Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Stayed 2 nights in Oct 2023

8/10 Good

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience and facility was good! Only 2 down sides was there was food in the fridge from previous occupant and the shower sliding door needs tended to. Every time I would try to slide the door it would jump off track and would stick.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front counter staff was pleasant and helpful
Stayed 1 night in Sep 2023

6/10 Okay

Mitchell

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I recently stayed at the Holiday Inn in Aurora for a wedding, and my experience was a mix of positives and negatives. One of the highlights of the stay was the hotel's convenient location. It was situated near a gas station and various eating places, which made it easy for us to grab essentials and enjoy local dining options. The in-room amenities were also notable. I appreciated that they provided Dove soap, shampoo, and conditioner bottles, which added a touch of luxury to our stay. The staff at the hotel were friendly and accommodating, creating a welcoming atmosphere. The room itself was very spacious, providing ample room to relax and move around comfortably. However, there were a couple of downsides. I encountered an issue with the iron provided in the room. When I attempted to use it to iron my shirt for the wedding, it unexpectedly left a white stain on my clothing, and the same happened when I tried it on the ironing board. This was disappointing and inconvenient. Additionally, there was an oversight in housekeeping during our stay. Our room was not cleaned for the second night, which resulted in running out of toilet paper and towels. This lack of attention to detail was a bit frustrating. In summary, the Holiday Inn in Aurora has its merits, such as its location, amenities, and friendly staff. However, improvements are needed in terms of maintaining in-room appliances and ensuring consistent housekeeping services for a more enjoyable stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast food was mediocre, but service was very good.
Stayed 2 nights in Sep 2023