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Reviews of Hilton Garden Inn Chicago McCormick Place

3 out of 5
Hilton Garden Inn Chicago McCormick Place
123 East Cermak, Suite 300, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 823 reviews" "
Rating 8 - Good. 179 out of 823 reviews" "
Rating 6 - Okay. 80 out of 823 reviews" "
Rating 4 - Poor. 28 out of 823 reviews" "
Rating 2 - Terrible. 50 out of 823 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy access to DoorDash food. Easy to find where we were going for a convention. Good accommodations for baggage storage while at convention. Nice valet and made things so much easier with parking with valet.
Stayed 1 night in Apr 2024
Response from Fenny on 23 May 2024
Thank you for your feedback! We hope to welcome you back again soon

10/10 Excellent

Donald Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay Shaun at the front desk was super helpful Entire staff was great Always responded to our news quickly
Stayed 3 nights in May 2024
Response from Latonia on 19 May 2024
Thank you for your feedback! We hope to welcome you back again soon

10/10 Excellent

Kun

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Bess on 10 May 2024
Thank you for your feedback! We hope to welcome you back again soon!

8/10 Good

Olutobi

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bess on 4 May 2024
Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

Sarah

Stayed 2 nights in Apr 2024
Response from Latonia on 12 May 2024
Thank you for your feedback! We hope to welcome you back again soon!

8/10 Good

Peter

Stayed 1 night in Apr 2024
Response from Bess on 4 May 2024
Thank you for your feedback! We hope to welcome you back again soon!

8/10 Good

Joe

Stayed 2 nights in Mar 2024
Response from Bess on 4 May 2024
Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

Ravi

Stayed 2 nights in Apr 2024
Response from Bess on 8 Apr 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Price but good
Stayed 2 nights in Apr 2024
Response from Sara on 7 Apr 2024
Thank you for staying with us!

10/10 Excellent

Aminata

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very nice 👌
Stayed 2 nights in Apr 2024
Response from Fenny on 5 Apr 2024
Thank you for your feedback. We look forward to seeing you again

6/10 Okay

Renee

Travelled with family
Liked: Cleanliness, staff & service
Be careful if you pay ahead for parking. Valet parking is the only option for this hotel. You will be charged and will have to constantly remind the valet and front desk that it is already paid for.
Stayed 1 night in Mar 2024
Response from Fenny on 1 Apr 2024
Thank you for your feedback. We will address your concerns with our team.

8/10 Good

Michelle

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Bess on 2 Apr 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fenny on 30 Mar 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Fenny on 30 Mar 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Vijaya

Stayed 3 nights in Mar 2024
Response from Latonia on 16 Apr 2024
Thank you for your response. We hope to have you in house again soon.

10/10 Excellent

BLEDAR

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 1 night in Mar 2024
Response from Latonia on 25 Mar 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Anita

Stayed 1 night in Feb 2024
Response from Fenny on 4 Apr 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

Santiago

It was great
Stayed 2 nights in Mar 2024
Response from Fenny on 9 Mar 2024
Thank you for your feedback! We are pleased to hear that you found everything to your liking, we hope to welcome you back again soon!

10/10 Excellent

Adrienne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and very close to the convention center.
Stayed 2 nights in Mar 2024
Response from Fenny on 9 Mar 2024
Thank you for your feedback! We are pleased to hear that you found everything to your liking, we hope to welcome you back again soon!

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to convention center
Stayed 3 nights in Feb 2024
Response from Fenny on 9 Mar 2024
Thank you for your feedback! We are pleased to hear that you found everything to your liking, we hope to welcome you back again soon!

10/10 Excellent

Carlesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a concert and the hotel was within walking distance to the McCormick place where the concert was held. Property had valet parking which was great. The only thing I wish they had was someone to help with bringing luggage to your room. Other than that, the hotel was perfect, great location, the staff very friendly and accommodating. I Will definitely support this hotel again. Not to mention the rooftop bar on the 22nd floor was perfect as well. We didn’t even have to leave the hotel to have a great night life experience.
Stayed 2 nights in Feb 2024
Response from Fenny on 7 Mar 2024
Thank you for your feedback! We are pleased to hear that you found everything to your liking, we hope to welcome you back again soon!

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramon? at front desk is awesome. The cleaning people do a great job too.
Stayed 4 nights in Feb 2024
Response from Bess on 3 Mar 2024
Thank you very much for your feedback! I will sure to let Ramon know as well. Please come stay with us again.

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from Bess on 23 Mar 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable property. Great guest service
Stayed 3 nights in Feb 2024
Response from Latonia on 26 Feb 2024
hank you for your feedback! We hope to see you again!

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short But Sweet Stay
Was there for the Chicago Car Show, perfect spot!
Stayed 1 night in Feb 2024
Response from Sara on 21 Feb 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we had were loud neighbors. The walls are paper thin and there was a family that kept us up until 2 am. Other than that, the staff and hotel itself was wonderful! As long as we didnt have to be up early the next day, we would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Sara on 21 Feb 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Provided great service!
We had an issue with the first room we were provided (a bad bed). Upon informing the front lobby staff (Shawn and Mario), they were very responsive and helpful. They quickly switched our room with very little inconvenience. We greatly appreciated the level of service provided.
Stayed 2 nights in Feb 2024
Response from Sara on 21 Feb 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
It was cool. But I had booked a king and when I got there my room wasn’t ready then I was offered two queen I denied just to come back and was put in a room with two queen. Told me there was nothing they could do.
Stayed 2 nights in Feb 2024
Response from Bess on 18 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Diego

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to Chinatown and downtown. Friendly staff
Stayed 2 nights in Feb 2024
Response from Bess on 18 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right spot
Great space that was quiet and walkable (inside) to McCormick for an event. Parking was pricey, but that's true everywhere in Chicago. Starbucks closed early (4pm) which was a bit surprising. Overall a very good stay.
Stayed 2 nights in Feb 2024
Response from Sara on 12 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great overall experience. The staff was amazing and the room and the view was breathtaking
Stayed 1 night in Feb 2024
Response from Latonia on 6 Feb 2024
Thank you for your feedback! We are happy to hear you enjoyed are team and your overall experience. We look forward to welcoming you back soon!

10/10 Excellent

sheng, Palatine

Liked: Cleanliness
Happy stay and everything great
Stayed 1 night in Jan 2024
Response from Fenny on 2 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Vondrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fenny on 3 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Shawn was really great and helpful
Stayed 2 nights in Jan 2024
Response from Bess on 28 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oustanding
Outstanding end room with a spectacular view east - thank you! Great folks at the front desk.
Stayed 3 nights in Jan 2024
Response from Bess on 27 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Mark M

Stayed 1 night in Jan 2024
Response from Latonia on 8 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on 13 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS GREAT
Stayed 2 nights in Dec 2023
Response from Sara on 11 Jan 2024
We appreciate the feedback. Thank you for choosing to stay with us!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Everyone was courteous. I will stay here next time.
Stayed 4 nights in Dec 2023
Response from Sara on 11 Jan 2024
We appreciate the feedback. Thank you for choosing to stay with us!

10/10 Excellent

Maribel

Travelled with group
Stayed 1 night in Dec 2023
Response from Sara on 11 Jan 2024
We appreciate the feedback. Thank you for choosing to stay with us!

10/10 Excellent

Dominique

Travelled with partner
Liked: Property conditions & facilities
I love this Hilton. I just don't appreciate it not being some sort of program that allows you to receive a few night stay after so many.
Stayed 1 night in Dec 2023
Response from Bess on 24 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!

10/10 Excellent

JENNIFER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! Honestly I didn't know what to expect at all!!! But the staff, amazing!!!! The room, beautiful, clean and quiet! So, thank you Hilton for a great place and Expedia for a good rate!
Stayed 1 night in Dec 2023
Response from Bess on 19 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!

10/10 Excellent

Staci

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bess on 19 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Paid for drinks never received
Good location for a Bears’ game. Paid for drink vouchers we were unable to use. The View was closed the night of our stay for a closed private party. They weren’t serving drinks the following day until 11am and we had to check out by then.
Stayed 1 night in Dec 2023
Response from Bess on 19 Dec 2023
Thank you for your feedback. We will address your concerns with our team.

8/10 Good

Robert

Stayed 3 nights in Dec 2023
Response from Bess on 12 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!

6/10 Okay

Damion

Travelled with family
Response from Bess on 12 Dec 2023
Thank you for your feedback. We will address your concerns with our team.

8/10 Good

Arthur

Stayed 1 night in Dec 2023
Response from Bess on 12 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!

10/10 Excellent

Jaqueline

Stayed 1 night in Dec 2023
Response from Bess on 10 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!

10/10 Excellent

Mildred, Flint

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet. The staff was accommodating.
Stayed 1 night in Dec 2023
Response from Bess on 6 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best birthday
I had an awesome time. It was a birthday trip and Mario at the front desk was so accommodating. Great room and wonderful service
Stayed 4 nights in Nov 2023
Response from Bess on 5 Dec 2023
Thank you for staying with us! We look forward to having you back again soon!