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Reviews of Hilton Garden Inn Addison

3 out of 5
Hilton Garden Inn Addison
551 N Swift Rd, Addison, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 340 reviews" "
Rating 8 - Good. 100 out of 340 reviews" "
Rating 6 - Okay. 28 out of 340 reviews" "
Rating 4 - Poor. 21 out of 340 reviews" "
Rating 2 - Terrible. 12 out of 340 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gregory, Stittsville

Business traveller
Liked: Cleanliness, staff & service
Middle of nowhere. Hard to even walk on surrounding streets with no sidewalks. No ice machine on floor 4. No dinner available Monday. Room ok but nothing special. Tv is small and old and slow. Good shower!
Stayed 2 nights in May 2024

8/10 Good

Marviene

Travelled with family
Liked: Cleanliness, staff & service, amenities
We came in for a wedding. This was a great cost effective option. The room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and room!
Stayed 1 night in Apr 2024
Response from Wiola on 29 Apr 2024
Thank you for taking the time to leave us your review, and we look forward to seeing you soon.

6/10 Okay

Rob

Business traveller
Liked: Cleanliness, staff & service
Needs a Renovation
This hotel is in desperate need of a renovation. Had to move to another room because my 20 year old tv didn’t work, the bed in my new room had a divot from thousands of people sleeping on it, the furniture just looked worn and in need of replacement. The people were great. But everything looks old and worn out.
Stayed 2 nights in Jan 2024
Response from Wiola on 24 Jan 2024
Thank you for taking the time to provide us with your feedback and please allow me to apologize most sincerely for the inconvenience you experienced during your stay with the hotel.Again, I am sorry for the condition of the hotel, and I would like to inform you that, we will be going under significant renovation of the hotel this year. We are happy to know that we will give our guests a better experience than ever before. We value your business, and we look forward to seeing you again soon.Thank you for staying with us.

10/10 Excellent

Giovanni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Nice ambience
Stayed 2 nights in Jan 2024
Response from Wiola on 24 Jan 2024
Thank you for your feedback, and we look forward to seeing you again soon.

6/10 Okay

DOUGLAS

Stayed 5 nights in Jan 2024
Response from Wiola on 24 Jan 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wiola on 24 Jan 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023
Response from Wiola on 24 Jan 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wiola on 24 Jan 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wiola on 6 Nov 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Good

edward

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Dip In the Bed
The Hilton Garden Inn Addison is a nice place to stay. The place is very clean and the service is very friendly. But if you stay in room 227 and sleep in the bed on the left, watch out for the big dip in the upper half of the mattress. Laying on my back with all of the pillows was sort of OK. But trying to sleep on my stomach, I felt like I was hanging off of a cliff. After switching to a more diagonal position, it felt a little better. The mattress needs to be flipped, rotated and/or REPLACED. Also, the not included breakfast seemed a little expensive for what you are getting. At $14, the food seemed close to standard "included hotel fare". Go to IHOP a mile down the road for more choices at a lower cost.
Stayed 1 night in Oct 2023
Response from Wiola on 6 Nov 2023
Thank you for the review. We are sorry to hear that the property did not live up to your expectations. We will use your feedback to get into the rooms and ensure we are doing the proper tasks to make the hotel shine. We are glad to hear you enjoyed our friendly staff!

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Wiola on 6 Nov 2023
Thank you for your feedback, and we look forward to seeing you again soon.

6/10 Okay

DOUGLAS

Stayed 5 nights in Oct 2023
Response from Wiola on 6 Nov 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Zak

Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Stayed 1 night in Aug 2023

8/10 Good

Giovanni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exlende
Stayed 7 nights in Aug 2023

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank all the staff that helped us with the document that we needed to notarized. Also, the desk clerk that found my pendant! I’m sorry I don’t remember his name. But I really appreciate what you did!!! Thank you very much!
Stayed 4 nights in Aug 2023

10/10 Excellent

Mandy

Stayed 1 night in Jul 2023

10/10 Excellent

Timmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Renanta

Stayed 1 night in Jul 2023
Response from FOM on 10 Jul 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a valued, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2023
Response from Wiola on 11 Jul 2023
Thank you for your positive review! We're glad you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Kathyrn

Stayed 3 nights in Jun 2023
Response from Wiola on 11 Jul 2023
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 Poor

Margo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We arrived to a room with no air conditioning. We thought it was just an overworked system so asked for a fan to assist in moving the air in the room. The fan helped but the AC never caught up. We had to have maintenance come in to reboot the compression in the system to get it operating. We had arrived early and although we had originally booked a King size bed with a Jacuzzi tub we were booked into a queen room with a standard bathroom. I understand that being part of a wedding group that you only alot so many rooms to their block available but why when we booked back in March were we down graded so much on checkin.
Stayed 2 nights in Jun 2023
Response from FOM on 5 Jun 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Cristino

Stayed 2 nights in May 2023
Response from Wiola on 11 Jul 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2023
Response from Wiola on 19 Apr 2023
Thank you very much for staying with us. Your feedback is extremely valuable to us.

8/10 Good

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of construction in the area. Bed was very hard.
Stayed 2 nights in Apr 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback and I am truly sorry for the difficulties you faced with our bed and the construction in the area.

10/10 Excellent

Steven

Stayed 4 nights in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

sarah

Stayed 1 night in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your wonderful review! Please come back and stay with us again!

6/10 Okay

Eric

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Luana

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Family
Stayed 2 nights in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Good

Jeannine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Our stay was amazing. My husband and I loved everything about the hotel.
Stayed 2 nights in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great room, pool is great
Stayed 1 night in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your wonderful review! We're glad you enjoyed your stay with us, especially our amenities. We look forward to welcoming you back to Hilton Garden Inn Addison the future!

10/10 Excellent

Marci

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Wiola on 19 Apr 2023
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 Poor

Bryan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Focus on the little things
They were doing some renovations which are needed. It felt like I walked into 1995 in there. Would have liked to have seen some to-go breakfast options. There was nothing to grab and go. Water was hard to find and there were no great options to buy.
Stayed 2 nights in Jan 2023

4/10 Poor

HEATHER

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not given appropriate room
I had requested a handicapped accessible room, and verified at check in that it was. Before we left for dinner, my daughter checked and said there was no shower bench, because with my disability i cannot stand more than a minute. I asked at the desk for a bench to be sent to my room, and the guy working said he would. When i finally got ready for bed, there was no bench. Then i noticed the toilet is not the height to be ADA compliant, there were no grab bars anywhere in the bathroom, and if i was using my wheelchair, it would not fit in the bathroom all the way. I could see the room is accessible for the visually impaired, but not for me with my physical disability. And i know the guy at the desk knew i was using a walker. Also, the beds are as hard as rocks. Both my 22 year old daughter and i agreed on that.
Stayed 1 night in Dec 2022
Response from Graciela D. on 7 Jan 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Disliked: Room comfort
The beds in this place are awful. We slept the whole next day because we didn’t sleep the night we stayed
Stayed 1 night in Dec 2022
Response from Graciela D. on 7 Jan 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Malana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel in a quiet neighborhood however the main reason for the stay was so our kids could swim and the adults could enjoy the hot tub. The pool was cold supposed to be heated which it clearly wasn't warm enough with it only being 22' degrees outside. Plus it definitely needed shocked the smell of chlorine was extremely strong. And the hot tub was not heated at all nor did the jets work. 😒 Very disappointing.
Stayed 1 night in Nov 2022
Response from Graciela D. on 7 Jan 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2022
Response from gd on 13 Oct 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional. Good breakfast. Noisy neighbors. Expensive.
Stayed 1 night in Oct 2022
Response from gd on 13 Oct 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hockey game weekend
Overall good stay - location perfect, list of area eating establishments was helpful and the ones we picked were great.
Stayed 2 nights in Sep 2022
Response from gd on 13 Oct 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated, very clean, quiet rooms.
Stayed 2 nights in Sep 2022
Response from GD on 30 Oct 2022
Thank you for taking the time to share your experience. We look forward to seeing you again.

2/10 Terrible

Cassidy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for a jacuzzi tub and when I got there and used it the headrest was broken off and water sprayed everywhere and it was unusable. I told the front desk and they just said sorry. It's crap I paid for a jacuzzi and couldn't use it. The drain was also broken in the tub. I didn't get offered anything just got told sorry!
Stayed 1 night in Aug 2022
Response from GD on 13 Oct 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The service was friendly and my room was comfortable and clean.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Convenience
Very comfortable room and attentive staff. Perfect for our brief stay in the area.
Stayed 1 night in Aug 2022

10/10 Excellent

Duang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Family Gathering In Addison Hilton
Stayed 1 night in Aug 2022