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Reviews of Hampton Inn & Suites Rosemont Chicago O'Hare

2.5 out of 5
Hampton Inn & Suites Rosemont Chicago O'Hare
9480 W Higgins Road, Rosemont, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1003 reviews" "
Rating 8 - Good. 183 out of 1003 reviews" "
Rating 6 - Okay. 38 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Irina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 1 night in May 2024
Response from Emily on 12 May 2024
Thank you for taking the time to review your stay with us. We hope to see you again sometime soon!

8/10 Good

Archivaldo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the front desk
Stayed 1 night in May 2024
Response from Vanessa on 11 May 2024
Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your time. We hope to see you again sometime in the near future.

10/10 Excellent

Narayan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, clean property and great location
Stayed 1 night in May 2024
Response from Vanessa on 11 May 2024
Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your time. We hope to see you again sometime in the near future.

10/10 Excellent

Yonghua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental Breakfast is really good.
Stayed 2 nights in Apr 2024
Response from Emily on 29 Apr 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed our continental breakfast. We hope to see you again sometime soon!

6/10 Okay

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest issue we had with our room was the thermostat. It was difficult to figure out and the fan ran loudly the entire time of our stay no matter what setting we tried.
Stayed 1 night in Apr 2024
Response from Vanessa on 28 Apr 2024
Thank you for taking the time to review your stay with us. We will be addressing your comments with our team and hope we can see you again in the future for an improved visit.

10/10 Excellent

Darin

Travelled with partner
Liked: Property conditions & facilities
Easy access for every thing we wanted to do
Stayed 1 night in Apr 2024
Response from Vanessa on 28 Apr 2024
Thank you for taking the time with letting us know how your recent stay was. We're glad you enjoyed yourself on our property. We hope to welcome you back in the near future. Have a wonderful day.

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 24 Apr 2024
Thank you for taking the time with letting us know how your recent stay was. We're glad you enjoyed yourself on our property. We hope to welcome you back in the near future. Have a wonderful day.

10/10 Excellent

Stacey

Stayed 1 night in Apr 2024
Response from Vanessa on 3 May 2024
Thank you for taking the time to review your stay with us! We hope to see you again sometime soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
I was empressed with the cleanliness and how quiet the rooms are, considering the airport is next door.
Stayed 1 night in Apr 2024
Response from Emily on 13 Apr 2024
Thank you for taking the time to review your stay with us! We look forward to seeing you again sometime in the near future.

10/10 Excellent

Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The park was lovely to walk around. Not much else in the area to see.
Stayed 1 night in Apr 2024
Response from Emily on 13 Apr 2024
Thank you for taking the time to review your stay with us! We look forward to seeing you again sometime in the near future.

10/10 Excellent

andrea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just were there to check in at 3 and left at 4 am the next morning
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 12 Apr 2024
Thank you for taking the time in completing this survey. We're glad to see that you enjoyed your stay here with us. We hope to welcome you back in the near future. Have a lovely and wonderful day!

10/10 Excellent

Khine Mon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 10 Apr 2024
Thank you for taking the time in completing the survey. We're glad to see that you enjoyed your stay here with us. We hope to welcome you back in the near future. Have a lovely and wonderful day!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 10 Apr 2024
Thank you for taking the time in completing the survey. We're glad to see that you enjoyed your stay here with us. We hope to welcome you back in the near future. Have a lovely and wonderful day!

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 1 night in Apr 2024
Response from Vanessa on 6 Apr 2024
Thank you for taking the time to review your stay with us. We look forward to seeing you again!

10/10 Excellent

Demarius, Nassau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 5 nights in Mar 2024
Response from Vanessa on 6 Apr 2024
Thank you for taking the time to review your stay with us. We look forward to seeing you again!

8/10 Good

Maria, Nogales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vanessa on 6 Apr 2024
Thank you for taking the time to review your stay with us. We look forward to seeing you again!

10/10 Excellent

Nihat

Stayed 1 night in Apr 2024
Response from Vanessa on 23 Apr 2024
Thank you for taking the time in completing the survey. We’re glad to see that you enjoyed your stay here with us. We hope to welcome you back in the near future. Have a lovely and wonderful day!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff
Stayed 1 night in Apr 2024
Response from Vanessa on 3 Apr 2024
Thank you for taking the time to review your stay with us. We look forward to seeing you again!

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Ingrid on 2 Apr 2024
Thank you for taking the time to review your stay with us. We look forward to seeing you again!

10/10 Excellent

Stepan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one-night stay at this hotel was superb! The staff were welcoming, the room was stylish and clean, and the location was convenient. Highly recommended for a short stay!
Stayed 1 night in Mar 2024
Response from Vanessa on 31 Mar 2024
Thank you for taking the time to review your stay with us. We hope to see you again in the near future.

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vanessa on 31 Mar 2024
Thank you for taking the time to review your stay with us. We hope to see you again in the near future.

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport.
Stayed 1 night in Mar 2024
Response from Emily on 15 Apr 2024
Thank you for taking the time to review your stay with us. We are glad to see you enjoyed your time and look forward to seeing you again in the near future!

10/10 Excellent

Ryan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Don’t make me add comments
Stayed 1 night in Mar 2024
Response from Emily on 27 Mar 2024
Thank you for taking the time to review your stay with us! We hope to see you again sometime in the future.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it!
Stayed 2 nights in Mar 2024
Response from Vanessa on 27 Mar 2024
Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your time with us. We hope to see you again sometime in the near future

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in a walking distance, Great staff, parking was right in front of the building is a plus.
Stayed 2 nights in Mar 2024
Response from Ingrid on 25 Mar 2024
Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your time with us. We hope to see you again sometime in the near future

8/10 Good

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price and place is nice. Here on Sunday and bar not open though, no one to work. Ugh
Stayed 1 night in Mar 2024
Response from Ingrid on 25 Mar 2024
Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your time with us. We hope to see you again sometime in the near future

10/10 Excellent

kerri, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Out door sitting area
Stayed 1 night in Mar 2024
Response from Vanessa on 18 Mar 2024
Thank you for taking the time to review your stay with us. We hope to see you again sometime in the near future.

10/10 Excellent

Arcel

Stayed 1 night in Mar 2024
Response from Vanessa on 4 Apr 2024
Thank you for taking the time to review your stay with us. We look forward to seeing you again!

10/10 Excellent

Theresia, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Vanessa on 13 Mar 2024
Thank you for taking the time to review your stay with us. We hope to see you again sometime in the near future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice. Not quiet, due to consistent airplane noise but that wasn’t an issue as we knew we were close to the airport and it wasn’t unexpected. Friendly and helpful staff. Highly recommend this Hampton Inn & Suites for accommodations.
Stayed 1 night in Mar 2024
Response from Vanessa on 13 Mar 2024
Thank you for taking the time to review your stay with us. We hope to see you again sometime in the near future.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily on 10 Mar 2024
Thank you for taking the time to review your stay with us. We hope to see you again sometime in the near future.

10/10 Excellent

Celester

Liked: Cleanliness, staff & service, property conditions & facilities
Pleased.
Stayed 6 nights in Feb 2024
Response from Vanessa on 7 Mar 2024
Thank you for taking the time to review your stay with us! We hope to see you again soon.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Friendly staff
Stayed 1 night in Mar 2024
Response from Ingrid on 4 Mar 2024
Thank you for taking the time to review your stay with us! We hope to see you again soon.

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Very decent hotel for the rate.
Stayed 1 night in Mar 2024
Response from Emily on 3 Mar 2024
Thank you for taking the time to review your stay with us! We hope to see you again soon.

8/10 Good

Eddie, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a night stay.
Stayed 1 night in Dec 2023
Response from Vanessa on 2 Mar 2024
Thank you for taking the time to review your stay with us. We appreciate the compliments and hope to see you again in the future!

6/10 Okay

Lorie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel - but we had to pay $20 dollars for parking if you where staying the night !? Isn’t that what a hotel is for !? And they had the parking fee pending on my cc 3 times ????
Stayed 1 night in Feb 2024
Response from Emily on 27 Feb 2024
Thank you for taking the time to review your stay with us. While we appreciate your compliments towards our hotel, we are saddened to hear that you were disappointed with the parking situation. Unfortunately, due to our proximity to O'Hare International Airport, we are required to charge our guests for parking per the city of Rosemont. We hope we can see you again sometime in the future for an improved visit!

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Good transportation from and to the airport. Staff was very nice and the room was clean.
Stayed 1 night in Feb 2024
Response from Emily on 28 Feb 2024
Thank you for taking the time to review your stay with us. We appreciate the compliments and hope to see you again in the future!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Response from Ingrid on 27 Feb 2024
Thank you for taking the time to review your stay with us! We are glad to hear your enjoyed your stay. We hope to see you again sometime soon.

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
It was just k
Stayed 3 nights in Feb 2024
Response from Emily on 27 Feb 2024
Thank you for taking the time to review your stay with us. We are sorry to hear that we did not meet our usual standard. We hope we can see you again for an improved visit.

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room and there are decent selection of breakfast that the hotel serve every morning. We got two little babies that traveled with us (1 and 2) and end up coming to the hotel early. We been on an almost 24 hour flight and as soon the desk attendant found out that our babies haven’t rested, she immediately let us for an early check in. I truly appreciate that from the hotel staff. This hotel is awesome!
Stayed 1 night in Feb 2024
Response from Ingrid on 26 Feb 2024
Thank you for taking the time to review your stay with us! We are glad to hear your enjoyed your stay. We hope to see you again sometime soon.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ingrid on 27 Feb 2024
Thank you for taking the time to review your stay with us! We are glad to hear your enjoyed your stay. We hope to see you again sometime soon.

10/10 Excellent

Doug

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a nice change to some Iv had. There was a good variety of food and it all tasted excellent. The room was clean and housekeeping did a great job!
Stayed 2 nights in Feb 2024
Response from Emily on 24 Feb 2024
Thank you for taking the time to review your stay with us! We are glad to hear your enjoyed your stay. We hope to see you again sometime soon.

10/10 Excellent

Ian

Stayed 3 nights in Oct 2023
Response from Vanessa on 21 Mar 2024
Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your time with us. We hope to see you again sometime in the near future!

10/10 Excellent

Luz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location for two days and we really enjoyed our visit. The hotel was very clean and quiet. My favorite was the room, it was very clean and spacious for our family of five. My kids enjoyed the pool and their breakfasts.
Stayed 2 nights in Feb 2024
Response from Vanessa on 20 Feb 2024
Thank you for taking the time to review your stay! We are glad to see you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Swapna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vanessa on 20 Feb 2024
Thank you for taking the time to review your stay! We are glad to see you enjoyed your time with us. We hope to see you again soon.

6/10 Okay

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clerk asked to run my card again after booking night thru Expedia, & said it showed declined on his end. This is the second Hampton Hotel that has tried to do this, so beware as it will double charge you & you must ask for refund that takes 5-10 days!! Room was clean. The furnace was very loud and rumbled every time it kicked on and woke me from sleep. Breakfast was good and all three staff greeted us and were super nice and pleasant, area was kept very clean, stocked and neat.
Stayed 1 night in Feb 2024
Response from Emily on 24 Feb 2024
Thank you for taking the time to review your stay with us! While we are glad to hear your appreciation for our cleanliness and breakfast offerings, we are sorry to hear you had some difficulties with the third party booking. We will be looking into your reservation to see if we able to find a resolution for this. We hope we can see you again sometime in the near future.

10/10 Excellent

Allen A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and clean. Close to the airport. I would definitely stay here again
Stayed 1 night in Feb 2024
Response from Vanessa on 20 Feb 2024
Thank you for taking the time to review your stay! We are glad to see you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Saralyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often and really like it. The beds and the breakfast are great!
Stayed 1 night in Feb 2024
Response from Vanessa on 16 Feb 2024
Thank you for taking the time to review your stay! We are glad to see you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Tricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service from the front desk to those who did the breakfast. Everything was super clean. The rooms were up-to-date and clean and the breakfast selection was amazing! Fitness room was fantastic. Definitely will be staying here again! Great job team that served us!
Stayed 1 night in Feb 2024
Response from Emily on 13 Feb 2024
Thank you for taking the time to review your stay! We are glad to see you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super customer service, nice friendly environment
Stayed 1 night in Jan 2024
Response from Ingrid on 13 Feb 2024
Thank you for taking the time to review your stay with us. We hope to see you again sometime soon!