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Reviews of AC Hotels by Marriott Chicago Downtown

4 out of 5
AC Hotels by Marriott Chicago Downtown
630 N Rush St, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1006 reviews" "
Rating 8 - Good. 263 out of 1006 reviews" "
Rating 6 - Okay. 86 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ashlee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for my vacation for a few days. Not too many complaints about the hotel and staff. Everything was like the pictures I seen online. Overall a great place to stay.
Stayed 3 nights in May 2024
Response from Jacob AC Manager on 8 May 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again in the future.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Key location near Millennium Park and Maggie Daley Park, along with dining.
Stayed 1 night in May 2024
Response from Jacob AC Manager on 8 May 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again in the future.

10/10 Excellent

Laudan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location!
Stayed 2 nights in May 2024
Response from Jacob AC Manager on 6 May 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I probably won’t stay anywhere else WHEN I go back !!..thanks Jacob, Emily and the whole breakfast staff for your wonderful service!!..we truly enjoyed our stay because of all you
Stayed 3 nights in Apr 2024
Response from Jacob AC Manager on 6 May 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Samuel

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Staff was helpful and very nice. Five stars for me.
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 6 May 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Denise, South Milwaukee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring downtown Chicago. Very easy convenient parking on site for $60 a day.
Stayed 1 night in Apr 2024
Response from Jacob AC Manager on 6 May 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were absolutely amazing, worked so well with us checking in early. Also with needing a later check out time due to taking the train.
Stayed 3 nights in Apr 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect but I had to take away a star for the one and only complaint which is the bed was extremely uncomfortable
Stayed 3 nights in Apr 2024
Response from Jacob AC Manager on 29 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jacob AC Manager on 26 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

8/10 Good

Kendell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Jacob AC Manager on 26 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

6/10 Okay

Crystyle

Liked: Staff & service
Nice stay wasn’t as clean as I thought .
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 22 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

David, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 23 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

8/10 Good

Alicia

Travelled with family
Liked: Staff & service, property conditions & facilities
Our room was perfect, spacious and clean. Don’t be fooled when they say they have a restaurant on site. The bar/restaurant is a small extremely limited menu of about 5 items. The location of the hotel is thankfully located near Shake Shack, and other restaurants. We also found the Bally casino which was a plus!
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 22 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Ariana

Stayed 4 nights in Apr 2024

8/10 Good

Joshua

Stayed 5 nights in Apr 2024
Response from Jacob AC Manager on 21 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

8/10 Good

Alberto Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jacob AC Manager on 21 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Teria

Stayed 1 night in Apr 2024
Response from Jacob AC Manager on 16 Apr 2024
Thank you for taking the time to leave us a review. We hope you chose to stay with us again soon!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly with easy check in. Staff checked people entering the lobby for keys to ensure security. Given we were downtown, it was a bit noisy at night but thankfully we were on the top floor. We returned on our last evening and spent time in the lounge. We brought food back and were able to eat in the lounge. Our bartender was fabulous. We could also stay an hour after the bar closed at 11.
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 14 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

lonniesha

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very spacious and comfortable very clean and all the staff was very helpful and friendly will definitely book again.
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 14 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

2/10 Terrible

Jolie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was so dirty, definitely will not be staying there again, so disappointing!
Stayed 1 night in Apr 2024
Response from Jacob AC Manager on 14 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive and will pass it onto our leadership team.

10/10 Excellent

Akhil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel tucked one block off north michigan ave. Easy walk to the shops, navy pier and near transit options. Would stay again!
Stayed 3 nights in Apr 2024
Response from Jacob AC Manager on 14 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

2/10 Terrible

Derek, Davie

Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 6 May 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

iliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very welcoming, Emily and Jocelyn were very attentive and made our experience at this hotel so much better!
Stayed 3 nights in Apr 2024
Response from Jacob AC Manager on 10 Apr 2024
Thank you very much for taking the time to leave us a review. Your kind words will be shared with the team especially Emily and Jocelyn! We hope you choose to stay with us again!

4/10 Poor

Jasmina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel wasn’t anything great. Yes the location is good but there are other hotels that are better within the similar area. The overall property needs A LOT OF Work and the floors were very dirty. There were holes and stains on our comforter . The first night barely could sleep bc the sheets and comforter were so itchy. And when we ask for new sheets and pillow cases it took them HOURS. The staff is not helpful at all and don’t care about the guests experience. The WiFi is awful could barely watch TV or even be on your phone with the wifi connected. Also the breakfast is 17$ for one person. It’s way too overpriced and there was not many options. It was our first time coming here and it’s the last time!
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 7 Apr 2024
Hello thank you for taking the time to leave us a review. We'd like to apologize for the issues that occurred during your stay. Your comments have been passed onto our department leaders as we are always working to improve our hotel. Take care!

10/10 Excellent

Mondira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was walking distance which made it super convenient for us to travel the city as well as est
Stayed 4 nights in Mar 2024
Response from Jacob AC Manager on 7 Apr 2024
Hello thank you for taking the time to leave us a review. We hope you choose to stay with us again soon. Take care!

6/10 Okay

Tanya Cristina

Liked: Staff & service
Location was great.. the staff was very friendly and accommodating.. we came in at 4 am and they provided my family and I early check in which was perfect. We were so grateful. The hotel was average nothing fancy but was perfect for what we needed..
Stayed 3 nights in Mar 2024
Response from Jacob AC Manager on 5 Apr 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again soon. Take care!

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows are thin. So you hear everything. The location is perfect. The beds are not something to write home about. The internet was slllooowww! I tried watching my Netflix for two days
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 5 Apr 2024
Thank you for taking the time to leave us a review. Your notes have been passed onto our team to work on correcting immediately. We hope you choose to stay with us again soon. Take care!

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Jacob AC Manager on 5 Apr 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again soon. Take care!

10/10 Excellent

Kristin

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 5 Apr 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again soon. Take care!

10/10 Excellent

Sunyoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but Parking fee is expensive. And outside view is not best.
Stayed 1 night in Mar 2024
Response from Jacob AC Manager on 5 Apr 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again soon. Take care!

6/10 Okay

Marc

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 31 Mar 2024
Thank you for taking the time to leave us a review.

8/10 Good

Tiffiney, North Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great visit for spring break
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 29 Mar 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again!

10/10 Excellent

phyllis

Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 14 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 27 Mar 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again soon!

8/10 Good

Brennan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jacob AC Manager on 19 Mar 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again soon!

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 1 night in Mar 2024
Response from Jacob AC Manager on 18 Mar 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again in the future!

6/10 Okay

Noemi

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 17 Mar 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again in the future.

8/10 Good

Mari, McAllen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob AC Manager on 12 Mar 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again in the future!

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service
There was a lady working there in the night she is not helpful at all
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 8 Mar 2024
Thank you for taking the time to leave us a review. We hope you give us another chance and stay with us again in the future.

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice and clean place! The only thing I noticed was that there was a little stain on my bed sheets, but other than that, the staff was very nice, accommodating, and clean!
Stayed 3 nights in Mar 2024
Response from Jacob AC Manager on 6 Mar 2024
Thank you very much for taking the time to leave us a review. Your comments have been shared with our team. We hope you choose to stay with us again in the future!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!! The only issue was the street noise at night. It sounded like it was in the room. I stay at a lot of city hotels and it was the loudest I ever heard.
Stayed 1 night in Mar 2024
Response from Jacob AC Manager on 3 Mar 2024
Thank you very much for taking the time to leave us a review. We hope you choose to stay with us again n the future!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jacob AC Manager on 25 Feb 2024
Thank you for taking the time to leave us a review! We hope you choose to stay with us again soon.

6/10 Okay

Scott

Stayed 1 night in Feb 2024
Response from Jacob AC Manager on 17 Feb 2024
Thank you for taking the time to leave us a review. We hope you stay with us again in the future.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay here at the Marriott.
Stayed 1 night in Feb 2024
Response from Jacob AC Manager on 17 Feb 2024
Thank you for taking the time to leave us a review. We hope you stay with us again in the future.

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jacob AC Manager on 7 Feb 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
quiet hotel near Michigan Avenue and walkable distance to the Lake
Stayed 1 night in Jan 2024
Response from Jacob AC Manager on 5 Feb 2024
Thank you for taking the time to leave us a review. We hope to have you stay with us again in the future!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Jan 2024
Response from Jacob AC Manager on 1 Feb 2024
Thank you very much for taking the time to leave us a review! We hope you choose to stay with us again in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacob AC Manager on 27 Jan 2024
Thank you for taking the time to leave us a review. We hope you stay with us again soon!

8/10 Good

Jennifer M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was absolutely perfect for a short downtown trip. Walk to shopping and restaurants. Easy Uber ride to museums. Would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Jacob AC Manager on 15 Jan 2024
Thank you for taking the time to leave us a review! We hope to have you stay with us again during your next trip to Chicago.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great! Staff was great! Location was great!
Stayed 3 nights in Jan 2024
Response from Jacob AC Manager on 10 Jan 2024
Thank you for taking the time to leave us a review! We hope to have you stay with us again in the future.