Dear Brad, Thank you for choosing our hotel and sharing your thoughtful review. We are happy you enjoyed the comfort of the bed and that you recognized the efforts of our devoted staff members. However, we apologize for any issues that kept your visit from being perfect. It is never our intention to disappoint our guests in any way. We would welcome the opportunity to provide you with a much-improved experience and hope to see you again soon.Sincerely,Hotel Management

Dear Nilda, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback regarding the room odor, lack of soap, and disturbances caused by other guests is concerning, and we're committed to addressing these issues promptly to enhance the guest experience. Please accept our sincerest apologies for falling short of your expectations. We appreciate your understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear ROBERT, Thankyou for choosing us. We apologize for the inconvenience you experienced during your early checkout. Ensuring a smooth departure process for our guests is essential, and we regret that we fell short in this instance. Please accept our sincere apologies for any frustration caused. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience in the future.Sincerely,Hotel Management

Dear Jr, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management

Dear YVONNE, Thank you for your valuable feedback regarding your recent stay. We sincerely apologize for your subpar experience and regret that we failed to meet your expectations. Your comments have been instrumental in identifying areas that require attention, and we assure you that we will undertake all necessary steps to prevent similar incidents from occurring in the future. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management

Dear Zdzislaw, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Tyler, Please accept our apologies for any frustration caused by the mentioned issue. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. If you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We hope this isolated incident will not deter you from staying with us again.Sincerely,Hotel Management

Dear Sanket, We offer our deepest apologies for any inconvenience and discomfort you may have experienced from the cooking odors emanating from the hallways. Rest assured, we are working diligently to address the situation and ensure it does not happen again. We value your patronage and hope you will give us another chance to prove our commitment to providing outstanding experiences.Sincerely,Hotel Management

Dear Christian, Thank you for reviewing our hotel. We apologize for the issues you encountered during your visit, including our staff. We understand that we failed to address your concerns promptly, and we apologize for any inconvenience caused. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. We have also noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding.Sincerely,Hotel Management

Dear Deborah, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Yash, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it on request to your room. We are disappointed if you were not aware of the same. Our front desk team is always attentive, but we regret if this was not your case and will check with our staff so this lapse in service never repeats. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Joanne, We are delighted to read about your fantastic stay at Extended Stay America, and we cannot thank you enough for the perfect rating. Thank you so much for the kind remarks regarding our immaculate accommodations and comfortable beds, and we are glad you found our AC efficient. It was a pleasure hosting your visit, and we hope to welcome you back soon for another fulfilling experience.Sincerely,Hotel Management

Dear Keith, Thank you for being our guest and for the valuable feedback. We apologize for not meeting our commitment to providing clean and fresh accommodations and sincerely regret the inconvenience caused. While our guest rooms are designated as smoke-free, there may be instances where this rule is overlooked. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear David, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will make sure that this does not happen again. We do appreciate your comments about the things you enjoyed during your visit, most notably the clean and quiet suite. We look forward to welcoming you back the next time you are back in the city. Sincerely,Hotel Management

Dear Sherry Lee, Thank you for taking the time to share your impressions of our hotel. We love knowing how pleased you were with our accommodation, service and location and that it was perfect for your visit. It was our pleasure hosting you during your time in Extended Stay America. We look forward to your next visit.Sincerely,Hotel Management

Dear Michael, Thank you for choosing to stay at our hotel. We strive to provide a comfortable and enjoyable experience for all our guests. We take your comments seriously and have shared them with our team. Rest assured, we are committed to taking the appropriate action to address any areas that may need attention and ensure that our property meets the highest standards. We are pleased to hear that you found the bed comfortable during your stay. We value your patronage and look forward to serving you better.Sincerely.Hotel Management

Dear Steven, Thank you for being our guest. Our staff works hard to ensure each guest has a great experience; therefore, we regret your concerns with your suite's cleanliness and maintenance of the appliances. We assure you that we will address this to your satisfaction. Also, our front desk team is available 24 x 7 to help you while you are here. Please allow us another chance to serve you with better hospitality. Sincerely,Hotel Management

Dear Mike, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Hemang, We are pleased to know your stay was enjoyable. On behalf of all of us at our Extended Stay America, we would like to invite you for another outstanding visit.Sincerely,Hotel Management

Dear Angelica, Thank you for sharing your positive experience at Extended Stay America. We're honored to hear that you found our hotel clean and enjoyable. We appreciate your kind words and recommendation. We hope to serve you again in the future.Sincerely, Hotel Management

Dear Juan, Thank you for staying with us and posting your review. We are glad you enjoyed most aspects of your visit. Our goal is to provide an exceptional experience for our guests, and we’re happy we hit our mark with our excellent service and clean accommodations. We genuinely enjoyed having you as our guest. It will be our pleasure to host you again at Extended Stay America. Sincerely,Hotel Management

Dear TAINA, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the hospitable service you received from our team. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with them to let them know their efforts are appreciated. We are also glad we could provide you with clean accommodation. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management