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Reviews of Comfort Inn Convention Center - Chicago O'hare Airport

3 out of 5
Comfort Inn Convention Center - Chicago O'hare Airport
2175 E Touhy Ave, Des Plaines, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 338 out of 1001 reviews" "
Rating 8 - Good. 406 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Gail

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was old, felt dirty, thread-bare carpeting. I didn't bother taking a shower because the shower head looked old and disgusting. The bedroom was in browns and depressing. I left as soon as I could the next morning. The only good things were that the bed was comfortable (although I can't vouch how old and many times the sheets had been washed) and the free breakfast was okay. And there was a free shuttle to the airport.
Stayed 1 night in May 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be improved. Need more handicap spots
Stayed 1 night in May 2024
Response from Comfort Inn Team on 3 May 2024
Thank you for your feedback! Have a wonderful day

10/10 Excellent

Martin Sungki, Oakland Gardens

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, reasonable rate.
Stayed 3 nights in Apr 2024
Response from Comfort Inn Team on 27 Apr 2024
Thnak you for your feedback. We appreciate your business and hope to see you again soon!

8/10 Good

Jayden

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Comfort Inn Team on 25 Apr 2024
Thank you for your feedback. Have a wonderful day!

8/10 Good

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shuttle service, friendly staff and quietness.
Stayed 3 nights in Apr 2024
Response from Comfort Inn Team on 25 Apr 2024
Thank you for your feedback. Have a wonderful day!

8/10 Good

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn Team on 25 Apr 2024
Thank you for your feedback. Have a wonderful day!

2/10 Terrible

Sang Ho

Stayed 1 night in Apr 2024
Response from Comfort Inn Team on 18 Apr 2024
Thank you for your feedback. We are sorry you did not enjoy your stay.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and very clean room👍
Stayed 3 nights in Apr 2024
Response from Comfort Inn Team on 18 Apr 2024
Thank you for your positive feedback. We appreciate your business and hope to see you again soon! Have a great day.

8/10 Good

Thomas

Stayed 1 night in Apr 2024
Response from Comfort Inn Team on 1 May 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon! Have a wonderful day!

10/10 Excellent

Qiaochu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Comfort Inn Team on 12 Apr 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon!

8/10 Good

Dan

Stayed 4 nights in Apr 2024
Response from Comfort Inn Team on 30 Apr 2024
Thank you for staying with us. We appreciate your business and hope to see you again soon!

8/10 Good

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Comfort Inn Team on 9 Apr 2024
Thank you for your feedback.

6/10 Okay

Thien, Olmsted Falls

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was on a business trip, and i liked that it was located only 1 mile down the street from my company. What i didnt enjoy was the noise. Loud neighbors. Thin walls. I'm pretty sure that everybody, even the children, could hear that woman's moaning at 1 am.
Stayed 2 nights in Apr 2024
Response from Comfort Inn Team on 5 Apr 2024
Thank you for your feedback. I am sorry to hear you did not enjoy your stay. The suggestions you provided will be considered for future improvements. Thank you again and have a wonderful day.

8/10 Good

LaRena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 1 night in Mar 2024
Response from Comfort Inn Team on 3 Apr 2024
Thank you for your feedback. Have a wonderful day!

6/10 Okay

Ninad

Disliked: Property conditions & facilities
Property needs to be renovated.
Stayed 3 nights in Mar 2024
Response from Comfort Inn Team on 3 Apr 2024
Thank you for your feedback. Have a wonderful day!

8/10 Good

Sreenivas, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced right and convenient. Quick check-in. Breakfast was nice. Checkout was a breeze. Nice staff. One elevator was not working. EV Car charging station was not working. Mirror by the sink is suitable for people shorter than 5ft 7inches and I went to a fast food place to shave.
Stayed 1 night in Mar 2024
Response from Comfort Inn Team on 3 Apr 2024
Thank you for your feedback. Have a wonderful day!

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly
Stayed 2 nights in Mar 2024
Response from Comfort Inn Team on 26 Mar 2024
Thank you for your kind feedback! We appreciate your business and hope to see you again soon! Have a wonderful day.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
easy check in
Stayed 1 night in Mar 2024
Response from Comfort Inn Team on 22 Mar 2024
Thank you for your positive feedback! We appreciate your business and hope to see you again soon.

10/10 Excellent

Minela

Stayed 1 night in Mar 2024
Response from Comfort Inn Team on 23 Mar 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon! Have a wonderful day!

8/10 Good

stefanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff-clean - close to airport- nothing walkable
Stayed 1 night in Mar 2024
Response from Comfort Inn Team on 22 Mar 2024
Thank you for your positive feedback! We appreciate your business and hope to see you again soon.

2/10 Terrible

Lena, Huntley

Business traveller
Disliked: Staff & service, property conditions & facilities
This location was not as successful for my stay as I thought. The woman at the front seat was very rude and let someone else check out of my room that was in my name. Safety issue here
Stayed 5 nights in Jan 2024
Response from FD on 12 Mar 2024
Dear Lena,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Convention Center-Chicago O'hare Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the wait time for our shuttle Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Stephanie ThomasGeneral ManagerComfort Inn Convention Center-Chicago O'hare Airport8476351300

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Comfort Inn Team on 6 Mar 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Urvish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Only issue was a disturbing neighbour.
Stayed 3 nights in Feb 2024
Response from Comfort Inn Team on 6 Mar 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon!

10/10 Excellent

Kensy

Stayed 2 nights in Feb 2024
Response from Comfort Inn Team on 20 Mar 2024
Thank you for your review. We appreciate your business and hope to see you again soon! Have a great day.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice people at front desk
Stayed 1 night in Feb 2024
Response from Comfort Inn Team on 21 Feb 2024
Thank you for your kind words. We appreciate your business and hope to see you again soon! Have a wonderful day!

6/10 Okay

George

Stayed 2 nights in Jan 2024
Response from Comfort Inn Team on 21 Feb 2024
Thank you for your feedback. We appreciate your business and hope you will give us another chance to host you. Have a wonderful day!

4/10 Poor

Carolyn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moldy dump
Avoid at all costs. This hotel is dirty and reeks of mold and mildew. The front desk staff are rude and aloof. There are people who live there who smoke and hang out. This is a run down dump!
Stayed 6 nights in Feb 2024
Response from Stephanie on 14 Feb 2024
Hello Carolyn,We are sorry that you did not enjoy your stay with us. We know that we had changed your rooms a few times at your request, and even provided a free upgrade to a suite. During your stay, you seemed to enjoy our services until a neighboring room was reportedly making too much noise. The front desk attempted to contact the other guest a few times before you came down to voice your concerns at the desk.As promised, we went to the room directly and asked the guest to please turn the volume down, and you reportedly told our staff that all was well at that point. We are sorry that our efforts were not sufficient to obtain positive feedback, but we understand and agree that perhaps we are not a good fit for you.We sincerely wish you luck in your future travels.

10/10 Excellent

Ahmet

Stayed 1 night in Feb 2024
Response from COMFORT INN O'HARE TEAM on 10 Feb 2024
Thank you for your kind review. We appreciate your business and hope to see you again.

6/10 Okay

Mary Margaret

Travelled with group
Disliked: Amenities, property conditions & facilities
Old and very outdated. The details said there was a bar on the property but was very deceiving.
Stayed 2 nights in Feb 2024
Response from COMFORT INN O'HARE TEAM on 6 Feb 2024
Thank you for your feedback. We will use your suggestions for future improvement. Have a nice day.

10/10 Excellent

emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from COMFORT INN O'HARE TEAM on 31 Jan 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon!

2/10 Terrible

Paris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from COMFORT INN O'HARE TEAM on 27 Jan 2024
Thank you for your review. Your reservation has been refunded.

4/10 Poor

Diego

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't change the AC/Heater temperature nor turn it off. Called the Shuttle from the ORD Shuttle terminal, at 11.30pm and they told me it'd take 30 to 40' which I wasn't going to wait. I had to then spend / waste $20 to Uber to the hotel. I had called the day before explicitly to understand how the request a shuttle and they assured me it was a 24/7 service but you cannot tell me I'll need to wait for it for 20/40' if the hotel is 10' away. Plus, first I called as soon as I got off the plane and when I was literally 5' away from the shuttle terminal and they told me I had to call the once I got there instead of getting going sending the shuttle. Complete disregard for the guest
Stayed 1 night in Jan 2024
Response from COMFORT INN O'HARE TEAM on 26 Jan 2024
Hello, I am sorry to hear of your disappointment with the shuttle service. Because of O'Hare International Airport rules and restrictions, we are unable to wait for an extended period of time at the pick up location. We ask that guests call us once they have their bags and are waiting at the pick up location. I am sorry if this was not properly conveyed to you. Generally, pick takes between 20 to 60 minutes depending on conditions in the area and at the airport and not distance from the airport to the hotel.. I hope you will give us another chance next time you travel. We hope you had a successful trip and we wish you a wonderful day. Best regards, Christina Nugent Assistant General Manager Comfort Inn Convention Center- Chicago O'Hare Airport.

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from COMFORT INN O'HARE TEAM on 26 Jan 2024
Thank you for your positive feedback. We appreciate your business and hope to see you again soon. Have a wonderful day!

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from COMFORT INN O'HARE TEAM on 12 Jan 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon.

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy and simple.
Stayed 1 night in Dec 2023
Response from COMFORT INN O'HARE TEAM on 10 Jan 2024
Thank you for your kind words! We appreciate your business and hope to see you again soon!

4/10 Poor

Alex

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy didn’t feel comfortable or sleep well. Walls are paper thin you can hear everything in your neighbors room keeps you up most of the night.
Stayed 3 nights in Jan 2024
Response from COMFORT INN O'HARE TEAM on 10 Jan 2024
Thank you for your feedback. We are sorry to hear you were unhappy with your stay.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

10/10 Excellent

Hakgae

Stayed 2 nights in Dec 2023
Response from COMFORT INN O'HARE TEAM on 10 Jan 2024
Thank you for staying with us! We appreciate your business. Have a great day!

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

10/10 Excellent

Ricardo, MIAMI GARDENS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel big room many amenities
Stayed 1 night in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised about how quiet the hotel was . Very low noise level. Considering it being at 4 corners of busy intersection , OHare close by and the convention Group that was there We attended the Midwest Fur Festival at the Donald R Stephens Convention center in Rosemont Il. The Comfort Inn was so accommodating and kind to everyone who stayed at their hotel And they did a wonderful job shutting everyone to and from the convention As stated the hotel was very quiet, staff was great. And rooms were very comfortable and clean. Thank you for a great stay! Will be back next yeat
Stayed 2 nights in Dec 2023
Response from COMFORT INN O'HARE TEAM on 5 Jan 2024
Thank you for your feedback! Have a great day.

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfectly nice place to stay near the airport. Clean, friendly, fairly Covid safe. I only wished they had a better continental breakfast with more options such as bacon and bagels. They mostly expect you to go to the restaurant across the parking lot for food.
Stayed 6 nights in Sep 2023
Response from COMFORT INN O'HARE TEAM on 25 Nov 2023
Thank you for your kind review. We appreciate your business and hope to see you again soon! Have a wonderful holiday season.

8/10 Good

Reginald

Business traveller
Liked: Cleanliness, staff & service
A decent hotel
Stayed 2 nights in Nov 2023
Response from COMFORT INN O'HARE TEAM on 24 Nov 2023
Thank you for your feedback. We appreciate your business and hope to see you again soon!

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from COMFORT INN O'HARE TEAM on 21 Nov 2023
Thank you for your review. Have a wonderful day!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely amazing and so convenient the shuttle to the airport and the amazing food at the Tiffany’s restaurant everything I needed was so close and the room was really clean.
Stayed 2 nights in Nov 2023
Response from COMFORT INN O'HARE TEAM on 18 Nov 2023
Thank you for your positive review. We appreciate your business and we hope to see you again soon! Have a wonderful day!

10/10 Excellent

Maren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great towels!!! Cozy sheets. A friendly staff
Stayed 1 night in Nov 2023
Response from COMFORT INN O'HARE TEAM on 15 Nov 2023
Thank you for you kind review. We appreciate your business and hope to see you again soon!