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Reviews of Best Western Chicago - Downers Grove

2.5 out of 5
Best Western Chicago - Downers Grove
3010 Finley Rd, Downers Grove, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 713 out of 1277 reviews" "
Rating 8 - Good. 313 out of 1277 reviews" "
Rating 6 - Okay. 122 out of 1277 reviews" "
Rating 4 - Poor. 61 out of 1277 reviews" "
Rating 2 - Terrible. 68 out of 1277 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

michael, Forest park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property..good staff
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the stay
Stayed 2 nights in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Ebtesam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great. The breakfast was amazing and free couldn’t have asked for a better stay.
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Vinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gabriel Jauridez on 9 May 2024
Dear Stephanie,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

8/10 Good

Gibaek

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Tymori on 14 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable! Pleasant front desk person going out of her way to make us welcome! Thanks and well needed resting place after Driving 13 hours
Stayed 1 night in May 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Windy D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

4/10 Poor

James, Sauk Village

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Gabriel Jauridez on 6 May 2024
Dear James,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers GroveSatisfaction Scores

10/10 Excellent

Aleta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Abdul-rahman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

6/10 Okay

Nicole

Liked: Staff & service
Our bathroom/ shower in specific was left with standing water in the tub and dirt. The walls are thin and you could here every toilet flush, door open and close or others talking in the rooms adjacent to ours.
Stayed 2 nights in Apr 2024
Response from Gabriel Jauridez on 7 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove Satisfaction Scores

8/10 Good

Gunther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Javharhon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property was clean and well kept for the most part. The tv wouldn’t turn on and when I called the front desk I was told that maintenance would not be in until the morning. They offered a couple ideas they had for me to try that may help. We went for breakfast after 8 and it wasn’t being served yet even though the desk and website said 6am to 9am. I was not impressed. The quiet night sleep is the only thing this hotel had going for it. I won’t be back.
Stayed 1 night in Apr 2024
Response from Gabriel Jauridez on 7 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove Satisfaction Scores

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast each day had many excellent quality choices. A breakfast burrito one morning. And the menu changed each day! Outstanding value!
Stayed 3 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

harry g

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful breakfast. a very clean room and vert quiet
Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Cathy

Business traveller
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David on 24 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

David, Noblesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to why I came to Downers Grove and the free breakfast. A larger breakfast area would have been nice.
Stayed 2 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. The heater fan was super quiet.
Stayed 1 night in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

6/10 Okay

Matthew, East Grand Rapids

Stayed 1 night in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean breakfast area!
Stayed 4 nights in Apr 2024
Response from Tymori on 17 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

2/10 Terrible

kathy j

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is shared with a restaurant, so limited parking. Parking should be clearly marked for hotel or restaurant.
Stayed 3 nights in Apr 2024
Response from Gabriel Jauridez on 16 Apr 2024
Dear Kathy J,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel. We will stay there again.
Stayed 2 nights in Apr 2024
Response from Tymori on 15 Apr 2024
hank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and friendly staff. Clean and safe
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

John

Stayed 3 nights in Apr 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

2/10 Terrible

Vaidehi

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gabriel Jauridez on 16 Apr 2024
Dear Vaidehi,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

KEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good experience. Would stay again!
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, breakfast had great options. Would stay here again!
Stayed 3 nights in Apr 2024
Response from Tymori on 9 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except parking
Stayed 1 night in Apr 2024
Response from Tymori on 9 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Tymori on 7 May 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

nelida

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and perfectly place to drive anywhere
Stayed 5 nights in Mar 2024
Response from Tymori (GSA) on 4 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Donald

Liked: Cleanliness
Nothing.
Stayed 5 nights in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff
Stayed 1 night in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a very reasonable price. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Staff very friendly! Breakfast was hot and delicious. Rooms were clean and had no issues.
Stayed 1 night in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Xiaoping

Liked: Cleanliness, staff & service, property conditions & facilities
Traveled to Chicago stay in the hotel for 3 nights. The customer service were very friendly, room was very comfortable, free parking, and the breakfast was excellent with a lot of food choices. Very satisfied.
Stayed 3 nights in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Tychiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean & looks well maintained
Stayed 1 night in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

kimberley

Travelled with pets
Liked: Amenities
Hot breakfast, awesome Cali King bed and nice staff.
Stayed 3 nights in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Kaelie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property with friendly staff
Stayed 3 nights in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

LeAndra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was clean had fridge and microwave hot breakfast was good
Stayed 1 night in Mar 2024
Response from Tymori (GSA) on 25 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets are very thin on the beds, more like thick sheets.
Stayed 1 night in Mar 2024
Response from Gabriel Jauridez on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was basic but very functional. Price point was unreal. Hallways were extremely hot and uncomfortable. Gym needs to be better maintenance. Breakfast was very good and room service was on par
Stayed 8 nights in Mar 2024
Response from Tymori. on 22 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls
Stayed 4 nights in Feb 2024
Response from Tymori. on 19 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.