4/10 Poor
Matthew
Travelled with partner
21 May 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is our second stay and I honestly hated it this time.This property has a number of issues.
First off, the room did not look like the one pictured in the website at all. The long pillows were not on the bed or in the room and the "couch" was basically a padded bench. The desk chair was also not nice like the one in the picture for the king room. I wanted to set at the desk and do some reading but it was just not comfortable at all. The tiny pillows in the room were obviously swapped out for the convention we were staying for because they were video game and comic themed and not the classy ones in the picture. Blankets were paper thin. If you want the room at 65, give us so good blankets. Last time we stayed, the blankets were thick and comfy. We picked this place because the Regency's blankets were basically fancy sheets.
That brings me to fact the thermostat only engages when it detects motion. This is a big deal seeing as you will leave and the room will be hot as hell when you get back.
If you are staying here for a con, the hotel is ether a really long walk outside or or a fairly tricky walk through a steep parking garage to get to the convention center. Not well suited if you want to be in the thick of things or have to make frequent costume changes.
Then there was the bug issue. Nothing too big. We just killed a number of gnats in our room and a fairly beefy spider.
Mainly, its not what it was 4 years ago.Service was great but poor room quality.
Matthew
Stayed 3 nights in May 2024