Daily cooked-to-order breakfast for a fee

Reviews of Aloft Chicago Mag Mile

3 out of 5
Aloft Chicago Mag Mile
243 E. Ontario, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1277 out of 2214 reviews" "
Rating 8 - Good. 480 out of 2214 reviews" "
Rating 6 - Okay. 224 out of 2214 reviews" "
Rating 4 - Poor. 108 out of 2214 reviews" "
Rating 2 - Terrible. 125 out of 2214 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anthony

.
Stayed 2 nights in May 2024

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms , especially liked that the elevators wouldn’t work without a room key !
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Harry, thank you for sharing your positive experience at Aloft Chicago Mag Mile. The team is thrilled that you appreciated the room features and the added security of the elevators. We're looking forward to welcoming you back!

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice updated feel to the hotel. Friendly service.
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Carl, thank you for your wonderful feedback! Aloft Chicago Mag Mile is delighted to hear that you enjoyed the prime location, modern ambiance, and friendly service provided by our team members. We look forward to welcoming you back in the future!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 25 May 2024
John, thank you for sharing your feedback. It seems your experience was mixed. Our team continually strives to improve, and your insights are invaluable in that process. We hope to have the opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Ephraim

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my time at this property.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Ephraim, the team at Aloft Chicago Mag Mile is delighted to hear that you enjoyed your time at the property. We're looking forward to welcoming you back soon!

8/10 Good

Lori

Travelled with family
Liked: Property conditions & facilities
Very convenient to Michigan Ave
Stayed 3 nights in May 2024
Response from Customer Service on 24 May 2024
Lori, thank you for your review! Aloft Chicago Mag Mile's prime location near Michigan Avenue is indeed convenient. We're pleased you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Eduardo, Fajardo

Liked: Cleanliness, staff & service, property conditions & facilities
Buena Ubicación
Stayed 4 nights in May 2024
Response from Customer Service on 23 May 2024
Eduardo,Gracias por resaltar la ubicación de Aloft Chicago Mag Mile en su reseña. Nos complace saber que nuestra excelente ubicación hizo que su estadía fuera placentera. Fue un placer tenerle con nosotros y esperamos darle la bienvenida nuevamente.

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
Upon checking into our room at the Aloft property the initial manager at the desk was very professional and hospitable with us. However, once we stepped foot in our room it smelled very strongly of marijuana. So much so that the hotel staff had to come up and run an ionizer for a couple of hours to get rid of the smell. We could not be in the room for the time it took to deodorize the room. Wondering if we could be compensated in some way, for the inconvenience? Jennifer Wesley
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Jennifer,Thank you for bringing this to our attention. We are pleased to hear our check-in team was professional and hospitable. It is regrettable that your room did not meet expectations initially. Your experience will be reviewed by our management team.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the consistency in housekeeping
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
David, thank you for sharing your positive experience at Aloft Chicago Mag Mile! The team is delighted to hear you appreciated the consistency in housekeeping. We hope to welcome you back soon.

8/10 Good

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Easy walking distance to many destinations
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Manoj, thank you for your kind feedback. Aloft Chicago Mag Mile is delighted to hear that you had a pleasant stay and appreciated the convenient location. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and very nice stay for the price.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Kelly, our team at Aloft Chicago Mag Mile is thrilled to hear you enjoyed your stay and found everything to be clean and a great value. We're looking forward to welcoming you back!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about this hotel. Only thing is the WiFi was spotty, which I think they were upgrading. And wish the shower floor was well cleaned. Felt a little slimy. Despite those 2 things, everything else was great! Will stay there again.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Fernando, thank you for your positive feedback. Aloft Chicago Mag Mile is glad to hear you had a wonderful stay overall. The team appreciates your note on the WiFi and the shower floor and will continue to ensure top-notch experiences. We’re looking forward to welcoming you back!

10/10 Excellent

JANELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thanks for the perfect rating, Janell!We're pleased to hear that you have fully enjoyed your stay at Aloft Chicago Mag Mile, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 Poor

Peter

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were very disappointed in the pricing of the accommodation. Our first night was at $144 and our second night was at $272 for the same room. One would imagine that you could accommodate a guest for two consecutive nights at the same price and we are Marriott members. The first night was the smallest king size room we have ever been in. Because of that we moved to a two queen bed room for the next night which was better in size but the furnishings in both rooms are bargain basement minimalist/IKEA quality. These are two person rooms and 2 paper cups were provided. So one had to have a glass of wine/brush your teeth/make yourself a coffee in the morning in the same paper cup. The whole hotel did not smell good, particularly the house we were yelled at. Upon arrival, we were yelled at by the parking attendant as we tried to check in. When we went out to retrieve our bags again, he was very confrontational. When we went out to retrieve the car to move it to the parking garage he was very confrontational. He also said he did not know where the cars were going to be parked even though that is his job as the valet. Our experiences at Marriott on our 7 night road. trip (including Sault Ste. Marie, Ontario, Winnipeg Manitoba, Minneapolis, Minnesota ) were very good until this property in Chicago. We would not recommend it and we would never go back.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Peter,Thank you for taking the time to share your feedback. The differences in room rates can be influenced by various factors. We're sorry to hear that you weren't satisfied with the room size and furnishings.We regret that you experienced issues with the amenities and encountered an unpleasant smell. It is essential for our team to hear about your interaction with the parking attendant, as this is not the level of service we strive for.Your feedback is valuable, and we will be addressing these concerns internally to improve our future guest experiences.Safe travels on your future journeys.

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 May 2024
Thank you for taking the time to share your review with us, Kristi!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Aloft Chicago Mag Mile. Thank you and have a wonderful day!

6/10 Okay

Zuko

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The shower was terrible. It was flat, shower curtain was three inches above the floor. Had to place towels to keep water from flooding the bathroom.
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Zuko, thank you for taking the time to share your feedback. We're sorry to hear that you experienced issues with the shower setup. Your insights will help us make necessary adjustments. We hope you will consider staying with us again in the future.

6/10 Okay

Autumn

Travelled with family
Liked: Amenities
The mattress was very uncomfortable. I was very surprised by the level of discomfort. I recently stay at Aloft in Minneapolis and I slept very well there. I was also surprised by the torn and stained blind. The reviews I read made the hotel sound very nice. I will not be recommending this location or staying there ever again.
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Autumn, thank you for sharing your feedback. We are sorry to hear that your recent stay did not meet your expectations. Your comments about the mattress and room condition have been noted. Our team continuously strives to enhance guest experiences, and we appreciate your input.

10/10 Excellent

leydy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
leydy, thank you for your wonderful feedback! Aloft Chicago Mag Mile is glad you enjoyed the convenient location. We're looking forward to welcoming you back soon!

6/10 Okay

Joshua

Liked: Staff & service
the appliances were glitchy and the shades in the room were discolored and gross
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Joshua, thank you for sharing your feedback. It’s concerning to hear about the issues you faced with the room amenities. Our team is dedicated to maintaining high standards and will certainly look into these matters. Your input is invaluable and helps us improve. We hope to have an opportunity to provide you with a better experience in the future.

10/10 Excellent

Raffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Service on 16 May 2024
Raffi, thank you for the fantastic rating! The team at Aloft Chicago Mag Mile is thrilled you had a great experience. We're looking forward to welcoming you back soon!

8/10 Good

Danielle

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
great dog friendly stay. the hotel was a little loud at night (easily hearing people when they come back after drinking/partying) but you are right in the heart of the city.
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Danielle, it's delightful to know you had a fantastic stay at Aloft Chicago Mag Mile and appreciated the pet-friendly environment. We understand the excitement in the city can sometimes seep into the night ambiance of your stay. Your comfort is of utmost importance, and we'll keep your note in mind for future improvements. Looking forward to seeing you, and perhaps your furry companion, again soon.

10/10 Excellent

Ranald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking not great
Stayed 1 night in Feb 2024
Response from Customer Service on 15 May 2024
Ranald, it's unfortunate to hear about your parking experience. At Aloft Chicago Mag Mile, guest satisfaction is our chief concern. We'll certainly take note of your feedback to help improve the experience for future guests. We genuinely appreciate your review and we look forward to the opportunity of welcoming you back soon.

8/10 Good

Ekene

Liked: Cleanliness, staff & service, amenities
The sheet covering the window is kind of dirty. It would also be better if there were actual blinds covering the windows so I can let sunlight in without exposing the entire window. It would also be helpful to have an airport shuttle to ORD and MDW.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Ekene, thank you for sharing your experience from your stay at Aloft Chicago Mag Mile. We appreciate your suggestion of including blinds for sunlight management, as well as introducing an airport shuttle service. Concerning the window coverings, our maintenance team has been informed to ensure all our rooms meet the high cleanliness standards we strive for. We hope you’ll consider us again on your next visit to Chicago.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean rooms!
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Sarah, it's wonderful to hear you enjoyed your stay at Aloft Chicago Mag Mile! We're pleased that our prime location and tidy accommodations met your expectations. We appreciate your feedback and we hope to see you again in the future.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The blinds had water damage on them and it was hard to open them and close them.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Lori, we appreciate your feedback. It's unfortunate that you faced difficulty operating the blinds and we're sorry if this impacted your stay. While we always strive to deliver flawless room facilities, it appears we may have missed the mark in this instance. Rest assured, your comments have been noted and we will address any outstanding matters accordingly. Despite this, we sincerely hope you enjoyed your time in Chicago and would love the opportunity to welcome you back to Aloft Chicago Mag Mile in the future.

2/10 Terrible

Amanda

Travelled with family
Would not let me check in
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Amanda, it's regrettable to hear about your check-in experience. We aim to create a smooth and welcoming process for all our guests. We appreciate your feedback and will certainly look into how we can improve in this area. We hope to have another chance to provide you with a more satisfactory stay in the future.

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Aloft is very central and walkable to most things. With concrete walls the rooms are quite as we didnt hear anything from next door. Close to shopping and dining options. Walkable to Mag mile and Navy Pier. We caught the train from the airport with a short walk to the hotel without changes from train to bus.
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Kelli, it's wonderful to hear you enjoyed the convenient location of Aloft Chicago Mag Mile alongside its peaceful ambience. We're delighted you found ease with the available shopping, dining options as well as the accessibility to local transportation. We look forward to welcoming you back for another splendid stay in Chicago.

10/10 Excellent

Robert, Grand Mound

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an appointment at Northwestern and this hotel is a five minute walk. I reccommend.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Robert, thank you for your high praise. We're pleased that Aloft Chicago Mag Mile's location worked perfectly for your visit to Northwestern. Your recommendation means a lot to us, and we look forward to your next stay.

10/10 Excellent

Yanisleidy

Liked: Cleanliness, staff & service, property conditions & facilities
Is very good place and location is great
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Yanisleidy, it's wonderful to hear that you enjoyed your stay at Aloft Chicago Mag Mile. We pride ourselves on offering a fantastic location for our guests. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, amenities
They gave us one deposit info amount and then took another. And Everytime we called it was a different amount. Not only that but the room wasn't that clean rugs and curtains had stains on them bottom of bathroom door looked really filthy. One of the worst hotels we've been too in Chicago.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Amber, it's regrettable to hear about the confusion related to the deposit amount and the dissatisfaction with the cleanliness of your room. We strive to maintain transparency with our financial procedures and uphold high standards of cleanliness. Your feedback will be shared with our colleagues to make necessary improvements. Despite these issues, we hope we'll have an opportunity in the future to provide a more satisfying experience.

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay here! The location could not have been more perfect.
Stayed 5 nights in Apr 2024
Response from Customer Service on 9 May 2024
Bethany, it's fantastic to hear that you enjoyed your stay at Aloft Chicago Mag Mile! We're delighted to hear our location served you perfectly. We look forward to hosting you again in the future for another great experience!

10/10 Excellent

Miguel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, affordable, safe, lots of things nearby. You can walk everywhere.
Stayed 5 nights in May 2024
Response from Customer Service on 9 May 2024
Miguel, we're delighted to learn that you enjoyed your time at Aloft Chicago Mag Mile. It's great to hear you valued our excellent service and location that's conveniently close to many attractions. Here’s hoping we get the chance to welcome you back on your next trip!

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so so comfortable! Nice bathroom and amazing customer service!
Stayed 5 nights in May 2024
Response from Customer Service on 8 May 2024
Cecilia, it warms us to hear your comments about the Aloft Chicago Mag Mile. Receiving feedback that praises both our comfortable rooms and attentive team members truly makes our day. We take great pride in offering exceptional service, and we're glad we met your expectations. Your kind words are greatly appreciated, and we look forward to hosting you again in the future.

10/10 Excellent

Arash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair you are going to 3 star hotel, and if you set your expectations right, this is a lovely place. We loved our stay, and staff were so accommodating (great customer service). There was a complimentary coffee in morning and rooms are clean (again my expectation from 3 star hotel). I would recommend them
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
Arash, it's wonderful to hear you enjoyed your stay at Aloft Chicago Mag Mile. Maintaining a clean environment and providing exemplary service from our team members is a priority to us. We're delighted you made the most of the complimentary morning coffee. Your recommendation is appreciated; we hope to welcome you back in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 May 2024
Theresa, it's great to hear you had a wonderful stay at Aloft Chicago Mag Mile. We immensely appreciate your top score and look forward to providing another delightful experience on your next visit.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Ebony, we're thrilled to see your full score for Aloft Chicago Mag Mile. Your rating showcases the joyous experience you had with us. Please consider us again next time you are in the area. We look forward to accommodating you more in the future.

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Thank you for taking the time to leave this fantastic review, Janice!We're happy to hear you had such a wonderful experience with us at Aloft Chicago Mag Mile and that you appreciated our prime location. We hope to host you again so we can share yet another unforgettable visit with you.Thank you again for the feedback!

10/10 Excellent

dori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in a wheelchair and the handicapped suites are well designed and easy to get around in. Bathroom has lots of well placed bars. Highly recommend!
Stayed 2 nights in May 2024
Response from Customer Service on 6 May 2024
Dori, it warms our hearts to hear that you found the Aloft Chicago Mag Mile accessible and user-friendly. Our team takes pride in ensuring all guests enjoy a worry-free and comfortable stay. The well-thought space and support you mentioned in the bathroom are testament to our commitment. Your high recommendation means a lot to us, and we look forward to providing another positive experience on your next visit.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 May 2024
Diane, we're truly delighted you enjoyed your experience at Aloft Chicago Mag Mile. We strive to give every guest a memorable stay and your high rating indicates we're succeeding! We're looking forward to hosting you again in the future.

10/10 Excellent

Amey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Amey, we're thrilled you had such an amazing experience at Aloft Chicago Mag Mile. Your satisfaction is what we strive for. We hope to see you again soon!

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 May 2024
Brian, thank you for your outstanding rating. Aloft Chicago Mag Mile appreciates your support and we're thrilled to hear you enjoyed your stay. Our team is looking forward to welcoming you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
David, it's wonderful to know you had a positive experience at Aloft Chicago Mag Mile. Your high rating is appreciated and we're grateful for your choice to stay with us. We aim to continue providing a high level of service in the future. We look forward to welcoming you back soon.

10/10 Excellent

jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, tasty coffee in the morning in the lobby, most importantly, great location, it is near Navy Pier, Mag Mile and boat tour agencies. Room is uniquely designed and clean.
Stayed 3 nights in Apr 2024
Response from Customer Service on 4 May 2024
Jie, thank you for sharing your wonderful experience at Aloft Chicago Mag Mile. We're thrilled that the location was convenient for your trip and that you enjoyed our attention to design and cleanliness in the rooms. It's also great to hear that our morning coffee and our team members made a positive impact on your stay. We look forward to welcoming you again soon!

10/10 Excellent

Paul

Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Paul, thank you for your fantastic rating. The team at Aloft Chicago Mag Mile is thrilled you had a great experience. We're looking forward to welcoming you back soon!

8/10 Good

Cedric

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Cedric, it's gratifying to know that you had a satisfying experience at Aloft Chicago Mag Mile. We lack specifics about your stay, so do not hesitate to give us detailed feedback in the future since this is vital for improving our guest experience. We look forward to your next visit.

10/10 Excellent

Melissa, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location. The lobby/gathering area was great & my kids loved the pool. The rooms are basic, but comfortable. My only critique is that the common spaces could use some freshening up. I noticed stains on carpet and upholstery & some cushions were starting to get a little threadbare. Nothing that affected our enjoyment, but noticable all the same. All the staff was friendly & I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May 2024
Melissa, we're absolutely thrilled to hear that you enjoyed your stay at Aloft Chicago Mag Mile, particularly our location and the fun your kids had in the pool! Your comment about the common spaces was noted, as we're always striving for excellence in all areas. It's delightful that our team's friendliness made a good impression on you. We eagerly await your next visit.

8/10 Good

maurice

Stayed 2 nights in Apr 2024
Response from Customer Service on 22 May 2024
Maurice, thank you for choosing Aloft Chicago Mag Mile. We're glad you had a positive experience with us. We're looking forward to welcoming you back in the future!

8/10 Good

Carmen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is in a great location if you want to be within a few minutes ride to shopping, museums and other tourist attractions.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 May 2024
Carmen, we're thrilled to know you found Aloft Chicago Mag Mile's location advantageous, putting you just a short distance away from shopping spots, museums, and popular tourist attractions. We can't wait to welcome you back on your next trip to Chicago.

10/10 Excellent

Asia

Stayed 1 night in Apr 2024
Response from Customer Service on 22 May 2024
Asia, thank you for the excellent rating! The team at Aloft Chicago Mag Mile is thrilled to know you had a fantastic stay. We hope to welcome you back soon!

10/10 Excellent

Azusa

Stayed 1 night in Apr 2024
Response from Customer Service on 22 May 2024
Azusa, thank you for your excellent rating! Aloft Chicago Mag Mile is delighted to know you had a great experience. We're looking forward to welcoming you back soon!