Even though I have given the hotel high marks, I was a tad bit disappointed that I was not able to get an upgrade to a suite from a premier room for a reasonable price. I had used Expedia to book the premier room which is typically priced at 6500 a night. The suite was about 7500 but not available to book online though available for a price of 7500. Instead of upgrading me for a price of 1000 to 1500 a night, I was told that it would be available at 3000, which I politely refused. The lady who tried to get me the room was extremely courteous and tried her best in my opinion, but I think management procedures prevented a reasonable upgrade. Otherwise my stay here with family was extremely pleasant. The restaurant folks were especially friendly and the chefs go out of the way to get you want you want.