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Reviews of Holiday Inn Express Chennai OMR Thoraipakkam, an IHG Hotel

3 out of 5
Holiday Inn Express Chennai OMR Thoraipakkam, an IHG Hotel
No 5, 395 Nehru Nagar Omr Road, Chennai, Tamil Nadu

Reviews

6.8
Rating 10 - Excellent. 10 out of 43 reviews" "
Rating 8 - Good. 15 out of 43 reviews" "
Rating 6 - Okay. 7 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 10 out of 43 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Laxman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, with excellent breakfast.
Stayed 7 nights in Nov 2023

8/10 Good

Suresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Krishna

Disliked: Staff & service, property conditions & facilities
Complain
I was staying at this property over 14 days. When ask about offer of 10 nights stay is one night free and the front desk employee answered irresponsibly and disrespectful. So I asked him i want to talk to the Manager and he said that for his status he won't talk to the guest. It's very aweful and ridiculous i never heard this kind of attitude 35 years i am international traveler and stayed many five star, choice hotels and IHG group of hotels. 3 to 4 months I stay inernationally and i am a canadian as well. So the employees and the Manager assuming that they are from kings palace. If the guests like me disappointed and we never choose the IHG groups and go somewhere else. I choose a hotels not less than 5 star and i spend CAD$20 K per year just for hotels.
Stayed 4 nights in Dec 2023
Response from Siva on 10 Jan 2024
Dear Krishna , Thank you for taking the time to tell us about your experience during your recent stay at our hotel. We will only be able to enhance our services with your valuable feedback. Let me also take this opportunity to explain our hotel concept to you. Our hotel rooms are unique as a concept. Our rooms are compact, however efficiently designed keeping the optimum utilization of space and featuring all the essential amenities. We ensure to provide the basic space and facilities meant for a comfortable stay with features like soundproof windows, and free high-speed Wi-Fi with quality beds to ensure a great sleep experience. Our endeavor is to provide high standards of service and great value for money to all our guests travelling for business and leisure purposes. We appreciate your feedback, and it is our hope that you will give us another opportunity to serve you in the near future to exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
We spent a night here as part of a longer trip. Overall our experience was really good. The room was spotless, super comfortable bed, fridge, and delicious buffet breakfast with a variety of options. The manager is also very kind and makes sure that he creates the best experience for hotel guests. A short trip from the Chennai airport, but well worth it.
Stayed 1 night in Nov 2023
Response from Siva on 17 Nov 2023
Dear Guest, Thank you for sharing a valuable feedback, Hope you had comfortable stay, we looking forward to welcome you.

2/10 Terrible

CHINWE

Disliked: Cleanliness, property conditions & facilities, room comfort
untidy, and smelly
this place smelled a lot, the rooms are damp, and poorly designed. everything stank from the front desk to the rooms, lots of water damages and leakages in the rooms.
Stayed 4 nights in Oct 2023
Response from Siva on 6 Nov 2023
Dear CHINWE, Thank you for taking the time to tell us about your experience during your recent stay at our hotel. We will only be able to enhance our services with your valuable feedback. Let me also take this opportunity to explain our hotel concept to you. Our hotel rooms are unique as a concept. Our rooms are compact, however efficiently designed keeping the optimum utilization of space and featuring all the essential amenities. We ensure to provide the basic space and facilities meant for a comfortable stay with features like soundproof windows, and free high-speed Wi-Fi with quality beds to ensure a great sleep experience. Our endeavor is to provide high standards of service and great value for money to all our guests travelling for business and leisure purposes. We appreciate your feedback, and it is our hope that you will give us another opportunity to serve you in the near future to exceed your expectations.

2/10 Terrible

Gowtham

Travelled with family
Disliked: Property conditions & facilities
Very small rooms. Not worth the price at all
Stayed 1 night in Sep 2023
Response from Siva on 22 Sept 2023
Dear Gowtham , Thank you for taking the time to tell us about your experience during your recent stay at our hotel. We will only be able to enhance our services with your valuable feedback. Let me also take this opportunity to explain our hotel concept to you. Our hotel rooms are unique as a concept. Our rooms are compact, however efficiently designed keeping the optimum utilization of space and featuring all the essential amenities. We ensure to provide the basic space and facilities meant for a comfortable stay with features like soundproof windows, and free high-speed Wi-Fi with quality beds to ensure a great sleep experience. Our endeavor is to provide high standards of service and great value for money to all our guests travelling for business and leisure purposes. We appreciate your feedback, and it is our hope that you will give us another opportunity to serve you in the near future to exceed your expectations.

2/10 Terrible

SURAJLAL

Business traveller
Disliked: Staff & service, property conditions & facilities
Very loud party in an adjacent room at silent hours, lousy staff,
Stayed 1 night in Aug 2023
Response from Siva on 11 Aug 2023
Dear Surajlal, Thank you for taking the time to tell us about your experience during your recent stay at our hotel. We will only be able to enhance our services with your valuable feedback. Let me also take this opportunity to explain our hotel concept to you. Our hotel rooms are unique as a concept. Our rooms are compact, however efficiently designed keeping the optimum utilization of space and featuring all the essential amenities. We ensure to provide the basic space and facilities meant for a comfortable stay with features like soundproof windows, and free high-speed Wi-Fi with quality beds to ensure a great sleep experience. Our endeavor is to provide high standards of service and great value for money to all our guests travelling for business and leisure purposes. We appreciate your feedback, and it is our hope that you will give us another opportunity to serve you in the near future to exceed your expectations.

8/10 Good

Senthil Kumar

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is on the OMR. That is convenient for travel. The staff were really nice and helpful. Breakfast was included, and it was good - basic South Indian, plus some bread and pastries. They had egg and sausage too. The room size is small for a queen bed - kind of Euro-model. If you compare the price, it is all ok. So, don't expect a full Holiday Inn Express. There is a huge metro rail construction going on. That adds travel time during peak hours. The paint smell all over the building is a bit too much. You will get used to it if you stay two or more days.
Stayed 7 nights in May 2023
Response from Siva on 31 May 2023
Dear Mr. Kumar,Thank you for taking your time and share valubale feedback on this portal, hope you had a comfort stay, we looking forward to welcome you again, once again thank you for sharing wonderfull feedback.Warm Regards,Sivashankaran.

6/10 Okay

Zarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Siva on 11 May 2023
Dear Zarah,Greetings from Holiday Inn Express Chennai OMR Thoraipakkam!!Thank you for taking your time and sharing your feedback, we strive hard to deliver our best service to every guest,pleaes give us one more chance to deliver our best service

8/10 Good

Ernest, Sutton

Liked: Staff & service
Make sure you put airport transportation available on your website A lot of youth activity going on Poor dinner and hygiene
Stayed 1 night in Mar 2023

8/10 Good

PREJI KURISINKAL, REGINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at affordable rates.
Stayed 2 nights in Feb 2023
Response from Sivashankaran on 18 Apr 2023
Dear Sir,Thank you for taking your time and sharing your feedback to our portal, hope you had comfortabel stay with us, looking forward to welcome you again.

2/10 Terrible

Kala

Stayed 1 night in Jan 2023

8/10 Good

rajen

Stayed 1 night in Feb 2023

10/10 Excellent

saravan kumar

Stayed 1 night in Feb 2023

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent. In a prime location so very convenient. Only thing didnt like is that the bathroom- tiny , sometimes no hot water only hand held shower pressure is too low.
Stayed 3 nights in Oct 2022
Response from Siva on 3 Nov 2022
Dear Rekha,Thank you for taking your time and sharing your wonderfull feedback, As per express concept all room size are same only. Apologies for hot water issue, sure we will take this comment action accordingly. Once again thank your for sharing your valuable feedback.

6/10 Okay

Anvi

Liked: Cleanliness, property conditions & facilities, room comfort
Dinner provided by the hotel could have been better.
Stayed 1 night in Aug 2022

2/10 Terrible

william

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Few person in dining area were good and helpful though they were not ready for breakfast. Staff needs to know how to deal with international guests.
Stayed 1 night in Jul 2022

8/10 Good

Ragoori

Stayed 1 night in Jun 2022

2/10 Terrible

Puspamitra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really terrible hotel
Everything was unclean. Bedsheets we’re dirty. No towels in the room. Mattresses were terrible. Only thing okay about the hotel was the breakfast
Stayed 1 night in Jun 2022

6/10 Okay

Rajan

Stayed 2 nights in Jun 2022

6/10 Okay

Probal

Stayed 1 night in Apr 2022

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Prakash

Business traveller
Disliked: Cleanliness, staff & service
Disappointing stay!
Service was disappointing. The rooms need pest control.
Stayed 3 nights in Apr 2022

6/10 Okay

soumitra

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
NOT A GOOD EXPERIENCE
Lift was not working, person at the reception did his best , but was alone and too many guests , so long waiting , food was like 20 % of the menu available, was not a good experience
Stayed 1 night in Apr 2022

10/10 Excellent

Sunita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay
Good comfort and very pleasant staff with excellent service. Good breakfast. Will recommend to others
Stayed 5 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at Holiday Inn Express for one night on 31 Dec. The check in was smooth, thanks to Salman and Deepesh. It was a good and clean room with a comfortable bed and an excellent hot shower. Breakfast was adequate and just what I needed before I started off on my journey the next day. Will certainly be happy to recommend it to anybody wanting to stay here.
Stayed 1 night in Dec 2021

2/10 Terrible

Pavithra

Travelled with family
Disliked: Staff & service, amenities
Service and was charged unnecessary. Its was like as if, we came to steal. The service was rude. Not to the standards of the name. In USA, we stay in Holiday inn, i thought India will be the same, but not so great.
Stayed 2 nights in Oct 2021

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Mohit on 25 Jan 2021
Dear Rajesh, At the outset let me thank you for the patronage towards us. Glad to see we met your expectations. Looking forward to seeing you soon. Regards, Mohit Rajawat General Manager Holiday INN Express Chennai OMR Thoraipakkam

2/10 Terrible

kannan, Chennai

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was too small its not even comfortable especially the cleanliness team make too much noise while cleaning other rooms
Stayed 1 night in Dec 2020
Response from Mohit on 29 Dec 2020
Dear Kannan, At the outset let me thank you for the patronage towards us! Our guest rooms have been designed for a simple, smart travel experience with a touch of great decor. This provides guests with a flexible room design to better support their needs and leave them feeling refreshed, for a better stay experience. Our endeavor is to provide high standards of service and a great value for money to all our guests. I have made a note of your comments regarding corridor noise while cleaning & shall initiate corrective action. We look forward to the pleasure of welcoming you back. Regards, Mohit Rajawat General Manager Holiday INN Express Chennai OMR Thoraipakkam

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The toilets near the breakfast area was dirty. The food options are too less and very expensive. Too small a room without any table to eat food so we kept the food on bed and ate it.
Stayed 2 nights in Feb 2020
Response from Digvijay on 17 Mar 2020
I am so sorry for the inconvenience, we make sure for your next stay better.

8/10 Good

VINAY DATTA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience is very good
Stayed 4 nights in Jan 2020
Response from Digvijay on 17 Mar 2020
Thank you for the valuable feedback, Hope to see you soon.

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chennai, India
Great location and familiar Holiday Inn Express rate and facilities. Can use a writing desk or foldable table:-)
Stayed 2 nights in Dec 2019

10/10 Excellent

Kalpesh A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Anand on 22 Oct 2019
Dear Kalpesh, Thank you for taking the time to tell us about your experience at Holiday Inn Express CHENNAI OMR THORAIPAKKAM. We are happy to know that you thoroughly enjoyed our services and food offerings. All the staffs is very glad to have been of service to you and delighted to have received your kind words of appreciation. Reviews like these help us stay motivated and continue to keep providing our guests with a comfortable experience. I will very glad to be your one point contact for any further assistance you may need. Regards, Anand Sekar Sr. Guest Service Leader

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I booked a deluxe room thinking it will be spacious, but all i got is very smallest room, when inquired the hotel management about it,they said all the rooms here are compact and room size are already mentioned in Expedia (but room size info are no where mentioned) I really dont know what is difference between deluxe and standard room .. I think deluxe room is 100 sq.ft and standard room is 99 sq.ft. But the 1000 rs where charged extra + 300 extra per night as deluxe room is 1 sq.ft larger then standard I cant give - 0 as review point. I told them to cancel the room for next 2 days after 30 mins of first day check in. They asked to do from expedia. Next day, As i had few business meeting, I could check out only by 2.00 PM. All hotel management said was check out time of day 1 is 12.00 PM (even though my check In time of previous day was at 11.00 PM night) They asked me to pay for second night also. didnt look on customer value or business ethics. Its very terrible experience
Stayed 3 nights in Jun 2019
Response from Mohit on 18 Jun 2019
Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Our guest rooms have been designed for a simple, smart travel experience with a touch of great decor. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohit Rajawat General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very very friendly. Great rooms. Kinda small but sufficient.
Stayed 1 night in Apr 2019
Response from Virender Kanal on 22 Apr 2019
Dear Guest, Greetings from Holiday Inn Express Chennai OMR Thoraipakkam! We very much appreciate your comments regarding your stay at Holiday Inn Express Chennai OMR Thoraipakkam. We are delighted to read that you had an comfortable stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We have made a note of your suggestion in terms of additional amenities & More food options. I am sure that this feedback will serve as an encouragement to all of our staff, as we strive to continuously improve the quality of our services, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virender Kanal Reservations Leader Holiday Inn Express Chennai OMR Thoraipakkam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient short stay
For the price, the hotel is very good for short business trips. Location is also convenient. But the power kept tripping in the room a few times due to a faulty sensor. Had to remove the key card, wait for 30 seconds, and then re-insert the same for the electricity to work in the room. Hope they rectify this at the earliest. Overall a very convenient stay.
Stayed 1 night in Jan 2019
Response from RajawaM on 1 Feb 2019
Dear Anonymous, At the outset let me thank you for the patronage towards us. It is always a pleasure to receive positive feedback. I will share your comments with our team & work on our power trip issue too, which I understand didn't met your expectation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Mohit Rajawat General Manager

8/10 Good

ZY, Kuala Lumpur, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to a few restoran and telco shop to get your local sim
Stayed 2 nights in Jan 2019
Response from Mohit on 11 Jan 2019
Dear ZY, Greetings! Thank you for your feedback. We are pleased to see your ratings & look forward for your continued patronage and hope you stay with us for another comfortable stay. Regards Mohit Rajawat General Manager

8/10 Good

Aadisht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Value for Money
The Holiday Inn Express was great value for money - clean, well lit, and comfortable rooms; free parking, and a basic but satisfying breakfast. The only downside we faced is that when we stayed (December 2018), the position on Google Maps was two to three kilometres away from the actual position, forcing us to waste time finding it.
Stayed 2 nights in Dec 2018
Response from Mohit on 28 Dec 2018
Dear Addisht, Greetings! Thank you for your feedback. We are pleased to know that you relished our sumptuous breakfast spread and that the cleanliness & comfortable rooms earned your earned your kind mention. We are already working on our location in google map & will be rectified soon. We look forward to your continued patronage and we hope you stay with us for another comfortable stay. Regards Mohit Rajawat General Manager

10/10 Excellent

YA YUEH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Siva on 24 Aug 2023
Dear YA YUEH, Thank you for sharing a valuable feedback, Hope you had comfortable stay, we looking forward to welcome you.

6/10 Okay

Radakrishnan

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jul 2023
Response from Siva on 11 Aug 2023
Dear Radakrishnan, Thank you for taking the time to tell us about your experience during your recent stay at our hotel. We will only be able to enhance our services with your valuable feedback. Let me also take this opportunity to explain our hotel concept to you. Our hotel rooms are unique as a concept. Our rooms are compact, however efficiently designed keeping the optimum utilization of space and featuring all the essential amenities. We ensure to provide the basic space and facilities meant for a comfortable stay with features like soundproof windows, and free high-speed Wi-Fi with quality beds to ensure a great sleep experience. Our endeavor is to provide high standards of service and great value for money to all our guests travelling for business and leisure purposes. We appreciate your feedback, and it is our hope that you will give us another opportunity to serve you in the near future to exceed your expectations.