Nice stay indeed at very affordable pricing. In fact, every time I visited Chennai I was so dissatisfied with IBIS Hotel (both at OMR and Sipcot) that I was badly looking for an alternative - and Citadine is great.
Very friendly and helpful staff at front desk, housekeeping and restaurant
Room cleaning, Housekeeping, and Replenishment need a lot of improvement. When checked in, the working desk had full of tea/coffee marks. Dishes for the In-room dining served from the restaurant were not removed even in 2 days.
Replenishment of toiletries was horrible and I was told by the housekeeping person that they are out of stock for toiletries. Only to get more than one may need after I put up a complaint.
During cleaning, used coffee mugs and glasses were removed but never kept back. So had to call the Housekeeping again for the mug/glass.