No 48 Section 4 South Renmin Road Wuhou, Chengdu, Sichuan
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I truly enjoyed my stay at the Renaissance Chengdu. The staff were very helpful. My return flight was a late evening flight and the staff were very helpful to extend the checkout timing so that i would not be stressed out about my luggage.
We were pleasantly surprised by how beautiful this hotel is. Although it has a major roads running outside, which you can't avoid, we didn't notice the traffic noise.
Checking in was easy and the staff are all welcoming. The room was in a great condition and very clean. The bathroom was scrupulously clean with a large bath, separate shower, wc and two handbasins. We would recommend this hotel to anyone staying in Chengdu. To us it was a safe neighbourhood and although you need taxi or didi to get anywhere places were all within easy travelling distance. We will stay again.
It was a great location and convenient for my purpose. Hotel staff very very professional and friendly. The special price they offered made it extra sweet. I would stay there again.
My son and I traveled to Emeishan for an international wushu competition and stayed here for the night before transporting to the site. My son’s competition weapon did not catch the transfer flight and was left in Beijing. The hotel people were so nice contacting the airline, the airport and arranging for the lost luggage to be delivered directly to the hotel. They continue followed up and the luggage arrived 10 mins before we had to leave catching the train. They are SUPER! The hotel is nice. Room is clean. Nothing that may deduct any point from my review.
Comfortable bed and huge bathroom. No traffic jam problem from and to airport as it is just at the exit of the highway towards downtown.
Victor
Stayed 3 nights in Apr 2019
Response from Andie Luo Marketing & Communication Assistant Ren on 13 Jun 2019
Dear customer,
Thank you for staying at Renaissance Chengdu Hotel.
Thank you very much for your feedback and we are pleased to hear that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back in the near future.
Best Regards!
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
High speed elevators, excellent breakfast buffet, big rooms, working AC, small but usable gym.
Mike
Stayed 1 night in Sep 2018
Response from Andie Luo Marketing & Communication Assistant Ren on 25 Sept 2018
Dear customer,
Thank you for taking time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
Fantastic Hotel, friendly Staff, Clean and very comfortable bed, nice room, just around the corner a brew pub, restaurants and a WoWo convenience store, also quite close to the airport..
Kevin
Stayed 1 night in Aug 2018
Response from Andie Luo Marketing & Communication Assistant Ren on 10 Sept 2018
Dear customer,
Thank you for taking time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
Nice, clean and roomy. Nice staff. The area is a little off the central area, but still convenient. Close to the airport. Enjoyed my stay.
Verified traveller
Response from Andie Luo Marketing & Communication Assistant Ren on 12 Apr 2018
Dear customer,
Thank you for taking time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
Exceptionally spacious rooms with the only blight being noise from the interminable traffic in front facing lower rooms. Wonderful food for all tastes and charming staff.
Phil
Stayed 22 nights in Aug 2017
Response from Andie Luo Marketing & Communication Assistant Ren on 22 Sept 2017
Dear customer,
Thank you for staying at Renaissance Chengdu Hotel.
Thank you very much for your feedback and we are pleased to hear that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back in the near future.
Best Regards!
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
Dear customer,
Thank you for taking time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
Helpful check-in staff. Were given a free room up-grade and permitted to stay an hour or so after check-out time. Good buffet breakfast. Dinner slightly chaotic by European standards but good food. The restaurant was very busy. Quite a few staff do not speak good English.
Vickki
Response from Andie Luo Marketing & Communication Assistant Ren on 31 May 2017
Dear customer,
Thank you for taking time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
I recommend to stay 4 nights or more in Chengdu, specially in this hotel...in order to enjoy what the city can offer for tourism. A nice breakfast is very important in China. This Hotel offers you all you want to have a great breakfast.
This is the second time for this hotel. We got s luxury room which is extremely spacious. Breakfast is wonderful with every possible food product to suit East and West.
The staff are charming and will do everything in their power to please you and there are excellent English speakers at the front desk.
We rented a hotel car and driver to go to Leshan and though pricey was a limousine and very smoothly and safely driven in a country of very dangerous driving style though with few serious accidents.
We had a water leak in our shower from the floor above and were immediately moved to another room without quibble.
I would stay nowhere else.
pg
8/10 Good
Sumit Arvind, Shenzhen
27 Jun 2016
Liked: Cleanliness, staff & service, room comfort
Good place to be.
Good location, polite staff, excellent breakfast, big clean room.
I stayed for two nights. Clean room and comfy bed. Went to the gym. Not a big one but have the essential machines. The food selection at breakfast is good. Don't forget to try their spicy potatoes. High recommend.
Stay was good. Staff was friendly but poor cleanses scare me. With small bugs in bed and the carpet was not clean at all. My little one accidentally drop noodle on the floor which was not clean for two days.
I stayed at this hotel when it was another brand and there were no service at all, but now it is a Renaissance hotel, its totally different. you get a good welcome in the front lobby and the breakfast service is great where the manager would greet you in a very professional manner.
close to a lot of things thats the good part but no body or very few people speak english . The one very good thing was the concierge some guy name Andy that guy is a star , he will help you anytime he can .
Excellent hotel outside the very centre of Chengdu
This hotel has the friendliest staff whose every moment is to serve. We were allocated a front desk and restaurant excellent English speaker who wre charming. The breakfast was magnificent but all their good was excellent. The prices in the hotel were about twice local prices but cheap compared to UK. Eating out with drinks was typically £5 per head. Chengdu is a brilliant city with over 200 museums and many beautiful garden as well as every designer shop all at world prices.
Verified traveller
8/10 Good
Pete k
6 Apr 2015
Liked: Cleanliness, staff & service, room comfort
very good vacation
Hotel staff is very polite and helpful, I would come back to this Hotel next visit
This hotel is fabulous! The service is amazing. The food and wait staff (including room service) are all spot on. Everyone speaks a communicative language of English. Just a real spoil! Every time we visit Chengdu...this is our go to place to stay and we are never disappointed.
Gregory
8/10 Good
Pete k
15 Oct 2014
Liked: Cleanliness, staff & service, room comfort
good location, close to everythings
We arrive the hotel in late afternoon, staff are very helpful and showed us where we can go for a nice dinner, they are very friendly
Pete k
10/10 Excellent
Dean
15 Jul 2010
Liked: Cleanliness, staff & service
excellent hotel for western vi
excellent hotel for western visitors.
english is not a problem.
beautifully appointed large rooms.
Dean
10/10 Excellent
Ex chinese expat
19 May 2010
Liked: Cleanliness, staff & service, room comfort
Very Pleased
First time to stay at a 5-star hotel. Compared to what I would pay in the US the price was very good. I greatly enjoyed the experience.
ottima pulizia, grande gentilezza, disponibiltà, sollecitudine,
Verified traveller
Stayed 5 nights in Apr 2019
Response from Andie Luo Marketing & Communication Assistant Ren on 3 May 2019
Dear customer,
Thank you for taking the time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future.
Thank you!
Sincerely,
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
Response from Andie Luo Marketing & Communication Assistant Ren on 10 Sept 2018
Dear customer,
Thank you for taking time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel
Response from Andie Luo Marketing & Communication Assistant Ren on 24 Jul 2018
Dear customer,
Thank you for taking time to share your valuable feedback with us.
We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Andie Luo
Marketing & Communication Assistant
Renaissance Chengdu Hotel