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Reviews of Stay 2Night Chattanooga Hamilton Place

2.5 out of 5
Stay 2Night Chattanooga Hamilton Place
6914 Shallowford Road, Chattanooga, TN

Reviews

7.2

Good

Rating 10 - Excellent. 169 out of 599 reviews" "
Rating 8 - Good. 171 out of 599 reviews" "
Rating 6 - Okay. 130 out of 599 reviews" "
Rating 4 - Poor. 64 out of 599 reviews" "
Rating 2 - Terrible. 65 out of 599 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Shari

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was old, smelled of smoke for being non-smoking and didnt feel safe. I will say the staff was kind, but regretted my choice the moment I walked in and saw that the pictures online were deceptive.
Stayed 1 night in May 2024
Response from Prit on 11 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Prit on 8 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All was good some thing to improve
Stayed 3 nights in Apr 2024
Response from Prit on 6 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful amd friendly at check-in. The room is clean and quiet. Jist what we needed!
Stayed 1 night in May 2024
Response from Prit on 5 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

2/10 Terrible

Mark

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast. Beds are beyond firm. Parking isn’t convenient.
Stayed 2 nights in Apr 2024
Response from Prit on 4 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

6/10 Okay

Veronica

Liked: Staff & service
Disliked: Amenities
It was ok for a quick 2 night stay by myself . I had my own blanket and pillows as I always do but their bed spreads and sheets are stained . Microwave was extremely old . Inside could be cleaner but staff was friendly.
Stayed 2 nights in Apr 2024
Response from Prit on 3 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 Okay

Ryan

Travelled with family and small children
It’s an average Hotel, nothing special. There is a lot to do in the area which is why we stayed. Wouldn’t recommend it for a long trip with family. The rooms look like they have recently been renovated but definitely not quality work. It got the job done for a quick overnight stay.
Stayed 1 night in Apr 2024
Response from Prit on 29 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 Okay

Brad

Travelled with family
Air conditioner unit not working..room stuffy.
Stayed 1 night in Apr 2024
Response from Prit on 29 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Pearlica

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Prit on 22 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Madison

Stayed 1 night in Apr 2024
Response from Prit on 11 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Osama

Stayed 1 night in Apr 2024
Response from Prit on 11 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 Okay

Gwendolyn

Stayed 2 nights in Mar 2024
Response from Prit on 6 May 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Prit on 14 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice quiet place
Stayed 1 night in Apr 2024
Response from Prit on 14 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Good

Liberty

Liked: Staff & service, property conditions & facilities
Hall way and wall need to be clean more
Stayed 3 nights in Apr 2024
Response from Prit on 5 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, quiet room and comfortable bed all made for a good visit at Stay 2Night in Chattanooga.
Stayed 1 night in Apr 2024
Response from Prit on 4 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 Okay

Curtis

Stayed 1 night in Mar 2024
Response from Prit on 22 Apr 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

2/10 Terrible

Felicia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful service and we were in room 303 and the door wouldn’t lock. You could just push it open. When I told the front desk, Olivia, she was very passive aggressive saying she “knew” that room and that you just have to slam the door for it to lock. We had already tried that. Multiple times. Then she comes up to our door, and proceeds to try and push open our door without us even telling her to come in. She got it to lock (the one time it decides to) and then proceeds to be passive aggressive still saying that that’s all we had to do. We didn’t realize that the door didn’t lock the first night we were there. We noticed it when we left the next morning (which means that it was probably unlocked all night, and after I realized that I felt super unsafe) and she kept saying “I don’t understand why you didn’t tell us when you checked in” like we were lying to her…even though she told us that she knew about this door. Then said that we could leave or stay in the same room because they didn’t have any other rooms available and told me that we probably wouldn’t get a refund because they didn’t know about it before…again she told me she did. Anyway, horrible experience and I’m glad to say that I will not be staying here again.
Response from Prit on 31 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. I Personally check the door and its nothing wrong at all with the door, also for safety we have deadbolt and a latch attach to door as well. The door is completely fine upon check in. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

SRIHARSHA

Stayed 1 night in Jan 2024
Response from Prit on 25 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Good

Jade x.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice spacious no issues with the room itself and the property was not bad at all and I got a decent rate for my stay but there were a lot of things I did not like as far as how loud it was being on the main road. There were kids inside the hotel that were running up and down the hallway talking/playing extremely loud. My room faced the road and when the outside light came on it shined directly into my room and was on all night long.. my room was also next to the vending machine ice machine elevator and stairs…..
Stayed 2 nights in Mar 2024
Response from Prit on 18 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Eduardo

Travelled with family
Is ok
Stayed 1 night in Mar 2024
Response from Prit on 17 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Good

Grace

Stayed 1 night in Mar 2024
Response from Prit on 31 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 Okay

Josh

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel was very noisy being on the main road. You have to go outside the lobby to get into the building. We stayed 2 nights, both nights had to have key reprogrammed. Lots of food choices within 5 minutes. The bed was extremely comfortable & the best part of the stay. The room was average for the price we paid. The pull out couch bed was awful, it was nothing but springs, so our 6year old slept in the king bed with us as nobody could sleep on those springs
Stayed 2 nights in Mar 2024
Response from Prit on 9 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 Okay

Lamar

Travelled with family
Disliked: Amenities, property conditions & facilities
Parking horrible because not big enough for a moving truck. Really needs to be cleaned better. Drain in tub very slow draining. Old hotel
Stayed 1 night in Mar 2024
Response from Prit on 7 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

4/10 Poor

Joshua

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the clerk was concerned about the wrong thing and took forever to check me in the had the audacity to charge a $250 deposit for an unclean uncomfortable cigarette smelling room the covers and sheets were also uncomfortable it felt as if I slept on a box spring with covers from jail they were so thin I have stayed at better hotels that don’t even require a deposit also although I was just needed some where to sleep at night they have a policy where you can’t have any guest besides another occupant and they have to give their information highly not recommended unless you just need to take a hot shower as far as sleeping you better off in your car
Stayed 1 night in Mar 2024
Response from Prit on 10 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Amanda

Travelled with family and small children
Love how close this hotel is to restaurants. I wish the parking lot was bigger. Overall a nice hotel.
Stayed 1 night in Mar 2024
Response from Prit on 4 Mar 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. I would like to commend Olivia the check in clerk. Expedia made a mistake on the dates, Olivia made a phone call and got everything took care of. She went out of her way to accomadate me. This lady deserves recognition for her dedication.
Stayed 1 night in Feb 2024
Response from Prit on 29 Feb 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Good

April

Liked: Cleanliness
Liked that it felt safe
Stayed 2 nights in Feb 2024
Response from Prit on 26 Feb 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

2/10 Terrible

Lina

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Surestay Plus on 20 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Emanuel, Saint Cloud

Disliked: Staff & service, amenities, property conditions & facilities
The front desk took a copy of my credit card, she said it is for damage coverage, if needed, but to me, they could use or take a copy of the copy for some infair use later. I hated this.
Stayed 1 night in Dec 2023
Response from Surestay Plus on 20 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Crystal

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Construction materials in hall. Had to step over it to get to room. Have photos if needed.
Stayed 1 night in Dec 2023
Response from Surestay Plus on 9 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in Nov 2023
Response from Surestay Plus on 9 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Okay

gerald, Dade City

Disliked: Amenities, property conditions & facilities
l was placed in room 215 at checkin. no one bothered to tell me the entire floor was scheduled for demolition the next day. I unpacked 3 days worth of things from the car only to be told by the manager that I would have to change rooms. I didn't. Each time I left my room I would have to stop by the front desk to get a new key. Very mismanaged place.
Stayed 3 nights in Nov 2023
Response from Surestay Plus on 1 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Okay

Vernon

Stayed 4 nights in Nov 2023
Response from Surestay Plus on 1 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Okay

Samantha

Stayed 3 nights in Nov 2023
Response from Surestay Plus on 9 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Good

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a challenge if you return after 08:00 PM
Stayed 3 nights in Oct 2023
Response from Surestay Plus on 25 Oct 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for
Get what you pay for. Good room, no frills, quiet. Only problem i had was lobby was super hot in the mornings, don't know if was heating or the waffle maker.
Stayed 5 nights in Oct 2023
Response from Surestay Plus on 25 Oct 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

4/10 Poor

Robert

Business traveller
Office area was so hot
Stayed 1 night in Oct 2023
Response from Management on 20 Oct 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Leigh

Travelled with family and small children
Disliked: Staff & service, amenities
Not bad, but not great either. Located on a super busy road, small carpark, slightly rough crowd, room looked out on the barbed wire fence of the neighbouring storage facility and our room shared an interconnecting door with a noisy neighbour. Was clean enough, bed comfortable and water pressure pretty good. Breakfast was passable.
Response from Management on 20 Oct 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Deborah D

Travelled with family
The room had bugs in it and the bathroom door would not shut and it was noisy. We will not stay here again.
Stayed 1 night in Oct 2023
Response from Management on 8 Oct 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It’s OK
Hotel is in a decent area, right off interstate 75. Setup is more motel-ish than hotel. Things seemed to be clean, service at front desk was fine. Decent room for the price. Was not expecting a $100 deposit, plus on top of paying for the room upfront. You get your deposit back at checkout…if they deem you don’t violate any policies. I would have liked to have known about this hidden fee prior to booking room. I was put in a room right next to a huge LED street light. The light emitted into the room very well even with the blinds closed. You will have an issue with this if you need total darkness to sleep. Relatively small parking lot.
Stayed 1 night in Oct 2023
Response from Surestay Plus on 4 Oct 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Surestay Plus on 5 Sept 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Definitely an older property and showing it's age in the common areas. Room is clean and comfortable though.
Stayed 1 night in Jul 2023
Response from Surestay Plus on 1 Aug 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and nice staff
Stayed 1 night in Jul 2023
Response from Surestay Plus on 1 Aug 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Good

Vicky

Stayed 1 night in Jul 2023
Response from Surestay Plus on 29 Jul 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Okay

Shelley

Business traveller, Travelled with partner
Liked: Cleanliness
I didn’t feel safe leaving my car in the parking area due to people loitering outside.
Stayed 1 night in Jul 2023
Response from Surestay Plus on 6 Jul 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

4/10 Poor

Tammie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Blood stains on mattress...blood stains on sheets Blow dryer not working...no remote ...doors do not open quickly have to try many times to get open ....small parking lot very crowded...bar across street....bottle caps on floor in room ..mirrors not clean ...only 1 cart to bring items into your room
Stayed 1 night in Jun 2023
Response from Management on 1 Jul 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Surestay Plus on 30 Jun 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Okay

John

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel carpet needs to be replaced. It is bad, real bad. Hotel staff was extremely nice. The price was cheap so overall I would rate total hotel as average
Stayed 4 nights in Jun 2023
Response from Surestay Plus on 28 Jun 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for the price.
Stayed 2 nights in Jun 2023
Response from Surestay Plus on 26 Jun 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN