Exterior

Reviews of Holiday Inn Hotel & Suites Chattanooga Downtown, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sayo Thomas - Assistant General Manager on 9 May 2024
Dear Patty, Thank you for taking the time to share with us your experience at Holiday Inn Chattanooga Downtown. It pleases us to know that you thoroughly enjoyed your stay here with us. We look forward in hopefully being able to serve you again in the future. Best wishes,

8/10 Good

Belinda

Travelled with family
Clean, friendly employees. Price was high due to college graduation this weekend.
Stayed 1 night in May 2024
Response from Sayo Thomas - Assistant General Manager on 9 May 2024
Hello Belinda, Thank you for taking the time to share your feedback and experience with us at Holiday Inn Chattanooga Downtown. We are pleased to know that you enjoyed your overall stay with us. We hope to be able to serve you again in the future! Best wishes,

6/10 Okay

Max

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 9 May 2024
Dear Max, Thank you for taking the time to share your experience and feedback from your stay with us at Holiday Inn Chattanooga Downtown. We apologize for any instances that may have occurred over your stay. We hope you will allow us the opportunity to serve you again and leave with a 5/5 experience! Best wishes,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
The staff was great, friendly, caring , warm . I shared with them my wife & I were celebrating our anniversary and the upgraded us to a suite and complimentary breakfast !
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 27 Apr 2024
Hi Kenneth, We greatly appreciate you taking the time to share your feedback and experience with us. Thank you for allowing us to share this special occasion with you! We aim to bring the best service we can to each and every guest, each and every time. Again, thank you for choosing Holiday Inn Chattanooga Downtown, if there’s anything we can be of assistance with please do not hesitate to reach out. Best wishes,

10/10 Excellent

Cadesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 25 Apr 2024
Dear Cadesha, It pleases us to hear that you enjoyed your stay with us! Thank you for taking the time to share with us your experience at Holiday Inn Chattanooga Downtown. We hope to be able to serve you again in the future!Best wishes,

6/10 Okay

Kay

Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, lots of things within walking distance
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 25 Apr 2024
Hi Heather, Thank you for taking the time share your experience here with us at Holiday Inn Chattanooga Downtown. We take great pride in our property, so it's a pleasure knowing that we were accommodating for your travel needs! We hope to be able to serve you again in the future. Best wishes,

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The website says there is room service. However, there is no room service.
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 27 Apr 2024
Dear Cindy, Thank you for taking the time to share your feedback and experience with us at Holiday Inn Chattanooga Downtown. We apologize for the miscommunication you received in regards to room service. We will look into this matter and make the needed adjustments so that no one else may be misguided. Hopefully you were still able to enjoy the rest of your stay and if we can be of any assistance, please let us know. Best wishes,

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 9 Apr 2024
Dear King,Wonderful to hear you liked everything! We appreciate you for taking the time to let us know that here at Holiday Inn Chattanooga Downtown. We hope you will let us serve you in the future and leave liking everything, again! Best wishes -

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 27 Apr 2024
Dear Patricia, We appreciate you for taking the time to share your feedback and experience with us at Holiday Inn Chattanooga Downtown. We hope you enjoyed your stay and we look forward for the chance to serve you again.Best wishes,

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Clean and nice large rooms
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 9 Apr 2024
Dear Ken, We are greatly pleased to know that you enjoyed your stay here with us at Holiday Inn Chattanooga Downtown! Thank you for taking the time to share you feedback with us and know we greatly appreciate it. We hope to be able to serve you again! Best wishes -

2/10 Terrible

Joshua

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 9 Apr 2024
Dear Joshua, Thank you for taking the time to share your feedback with us at Holiday Inn Chattanooga Downtown. We apologize for any inconveniences that may have occurred during your stay. We hope you will give us another chance to serve you the future. Best wishes -

6/10 Okay

Denene

Travelled with partner
Liked: Cleanliness, staff & service
Dated property that just needs a bit of love.
Stayed 1 night in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 5 Apr 2024
Dear Denene,Thank you for taking the time to share your feedback with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope enjoyed your stay with us and we hope to be able to serve you again at Holiday Inn Chattanooga Downtown. Best wishes

6/10 Okay

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room 430 was okay. Shower pictured was not the same in room. The mattress felt like it had been folded in half my head was lower than my feet. I slept with my head at the foot of the bed. I did like the pool and gym happened to be on the 4th floor where we were. FYI there is no free parking and no free breakfast. The Brazilian steakhouse located inside the hotel was not worth the price.
Stayed 2 nights in Apr 2024
Response from Sayo Thomas - Assistant General Manager on 5 Apr 2024
Dear Courtney, Thank you taking the time to share your experience with us at Holiday Inn Chattanooga Downtown. We apologize about these issues and hope they did not provide too much of an inconvenience to you while traveling. We appreciate you taking the time and value all feedback. We hope to be able to serve you again. Best wishes,

8/10 Good

Emily

Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 27 Apr 2024
Dear Emily, We are pleased to know you enjoyed your stay with us at Holiday Inn Chattanooga Downtown. Thank you taking the time to share your feedback and experience. We look forward to the opportunity to serve you again in the future. Best wishes,

10/10 Excellent

Sherry

Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 27 Apr 2024
Dear Sherry, Thank you for taking the time to share with us your experience at Holiday Inn Chattanooga Downtown. Glad to know we enjoyed our stay and we hope to be able to serve you again in the future.Best wishes,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for staying with us at Holiday Inn Chattanooga Downtown. We appreciate your feedback and hope you will let us serve you again in the future!

6/10 Okay

Cherryl

Travelled with family
Liked: Cleanliness, property conditions & facilities
I like the room and location.
Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chattanooga Downtown. We are pleased that our rooms and location are were suited for your stay. We hope to be able to serve you again in the future, thank you!

8/10 Good

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient
Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for taking the time to share with us your experience at Holiday Inn Chattanooga Downtown. We are pleased to know how convenient our location is to guests for their traveling needs. We hope to be able to serve you again!

4/10 Poor

Tanner

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Valet only parking. May take 15 mins to get your car.
Stayed 2 nights in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for choosing Holiday Inn and for taking the time to share feedback about your experience at Holiday Inn Chattanooga Downtown. Please know that your feedback is extremely valuable to us and we will share this with our team, so that we can make improvements for future guest experiences. We hope to be able to serve you again.

10/10 Excellent

Haley

Travelled with family and small children
This property was perfect and in walking distance to all the things we wanted to do. There were numerous restaurants around. I would suggest valet parking to avoid the public parking lots and time limits.
Stayed 2 nights in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for taking the time to share your experience with us at Holiday Inn Chattanooga Downtown. We are happy to hear that we were a perfect fit for your stay and time here! We look forward to being able to serve you again!

10/10 Excellent

Angela Young

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot in downtown. We had a toddler and there were so many restaurants that were walking distance. The aquarium and children’s museum is super close by. Friendly staff!
Stayed 3 nights in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for taking the time to share your feedback about your experience at Holiday Inn Chattanooga Downtown. We are pleased to hear that we could make your stay so enjoyable! We hope to be able serve you again in the future!

4/10 Poor

Squanto

Travelled with partner
Disliked: Amenities
The pool was a 4 foot deep pool, had to get valet parking that was over $25
Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Please know that your feedback is extremely valuable to us and we thank you for taking the time to share it with us. We apologize if these issues provided any inconveniences during your stay. Again, thank you for sharing your feedback, we hope to be able to serve you in the future.

6/10 Okay

Dustin

Travelled with family and small children
Liked: Amenities
Nothing spectacular
Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for taking the time to share your experience with us at Holiday Inn Chattanooga Downtown. We appreciate all feedback, such as yours, so that we may continue to work on improving our brand and the guest experiences. We hope you will allow us to serve you again in the future and make the stay memorable.

2/10 Terrible

Natasa

Stayed 2 nights in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 5 Apr 2024
Dear Natasa, Thank you for taking the time to share your experience with us. We apologize about any issues that may have occurred. We hope you will give us the opportunity to serve you again and leave with a 5/5 feeling! If there's anything we can do to assist, please let us know. Best wishes -

10/10 Excellent

Kimyatta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was able to check in early which was a plus and the guest service clerk was super kind. Although parking wasn’t free, I was able to park right across the street from the hotel. When I got off the elevator, on the way to the room, I could smell the “clean!” The smell of a hotel is super important to me😊. Not a newly constructed hotel but it was cozy and very clean!!! We were nine minutes away from Walmart which we had to visit because we left our toothbrushes at home. The Aquarium was in walking distance. Great experience!!
Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Chattanooga Downtown. It pleases us to hear that we were able to make a positive impact during your time in Chattanooga and with us! We take pride in what we have to offer, so thank you again for sharing your feedback!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean.
Stayed 1 night in Mar 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
We are pleased to hear that you enjoyed your stay with us! Thank you for taking the time to share with us your experience at Holiday Inn Chattanooga Downtown. We take pride in the work we do, so thank you again for sharing your feedback and experience.

8/10 Good

Constance

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sayo Thomas - Assistant General Manager on 5 Apr 2024
Dear Constance, Thank you for choosing to stay with us at the Holiday Inn Chattanooga Downtown. We appreciate you taking the time to share your experience with us. We hope to be able to serve you again and make it a 5/5 stay! Best wishes -

10/10 Excellent

Shivaglal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
We take pride in the service we provide here at Holiday Inn Chattanooga Downtown and we are happy hear it was delivered. Thank you for taking the time to share your feedback with us, we will share this with our team so we may continue to give every guest the same great service!

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
My stay was great except for the Valet parking attendants. They didn't see me pull, so I parked myself. I parked in a handicap spot and once I walked, the attendant then said I was good to park in that handicapped spot but took my keys anyway. The next morning my car had been moved 2 levels up and in a non-handicapped spot and another vehicle was in the handicap spot i had parked. So I had to take my luggage up to that level to get my car. That is fine but why have valet-only parking if they don't do anything?
Stayed 1 night in Feb 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Thank you for taking the time to share your experience with us at Holiday Inn Chattanooga Downtown. We strive to make each stay as pleasant as possible and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We apologize if these issues provided any inconveniences during your stay with us.

10/10 Excellent

Tiffany

Stayed 1 night in Feb 2024
Response from Sayo Thomas - Assistant General Manager on 5 Apr 2024
Dear Tiffany, We are pleased to hear that you enjoyed your stay with us! Thank you for taking the time to share with us your experience at Holiday Inn Chattanooga Downtown. We look forward in being able to serve you again!Best wishes -

10/10 Excellent

Kieyana

Liked: Staff & service, property conditions & facilities
My kids enjoyed the time here….
Stayed 2 nights in Jan 2024
Response from Sayo Thomas - Assistant General Manager on 1 Apr 2024
Dear Kieyana, We appreciate you taking the time to share your experience with us at Holiday Inn Chattanooga Downtown. We are pleased to know you enjoyed your stay with us and hope to serve you again in the future!

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Will stay again for sure
Stayed 1 night in Jan 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for our overnight
It was fine. Room very clean and comfortable. Parking was frustrating as there is no on site self park, only $25/ day valet. To self park you must find a nearby lot which seemed to be no problem but it was too cold to venture out to look. Front desk service was lukewarm until our checkout when the man working at that time made us feel very welcome.
Stayed 1 night in Jan 2024
Response from Megan on 26 Jan 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn and Suites Downtown Chattanooga. Our team is always working to offer the best services to each of our guests. We do understand that the cost of Valet and not having our own free parking lot can be frustrating. We do appreciate your understanding and will share your feedback with the company for future considerations. We hope you’ll have a chance to come back soon. Safe Travels,

8/10 Good

JJesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service!
Stayed 2 nights in Jan 2024

6/10 Okay

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Parking not available.
Stayed 1 night in Jan 2024

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and recommendations from Mr. Dee at the front desk.
Stayed 1 night in Jan 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chattanooga Holiday Inn
Great hotel. Clean. Staff helpful. Breakfast good. I believe it is unfair to charge for parking. This fee ($24) not listed on hotel stay cost. It should be. Chattanooga great city. Clean and easy to get around.
Stayed 2 nights in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Megan on 3 Jan 2024
It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.Megan SAGMHoliday Inn and Suites DowntownChattanooga, TN

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness
The Hotel was great but the breakfast buffet was a joke. They did not have any food Continental breakfast has far more than The Holiday Inn Buffet.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Sarena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all super friendly and helpful. The room was spacious and clean. Will definitely stay again!
Stayed 1 night in Dec 2023

4/10 Poor

Zechariah

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Brian

Stayed 2 nights in Dec 2023

8/10 Good

Cheyenne

Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023