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Reviews of Fairfield Inn & Suites Chattanooga I-24/Lookout Mountain

2.5 out of 5
Fairfield Inn & Suites Chattanooga I-24/Lookout Mountain
40 Starview Ln, Chattanooga, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1009 reviews" "
Rating 8 - Good. 248 out of 1009 reviews" "
Rating 6 - Okay. 64 out of 1009 reviews" "
Rating 4 - Poor. 25 out of 1009 reviews" "
Rating 2 - Terrible. 20 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk very helpful
Stayed 1 night in May 2024

10/10 Excellent

mansoor

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most comfortable beds and bedding everrr! Super clean and well worth it!
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2024

2/10 Terrible

Justin

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We got there and the air condition did not work. We did not know that after we turned it on we went to sleep well the AC never kept the room cold and didn’t blow any air asked for a new room and they were unable to give us one. The staff lady at the desk said she was sorry but she could give us a fan so we took the fan and didn’t sleep the rest of the night. I don’t think I would ever stay there again, she said it was all on Expedia, but the problem was the hotels air condition did not work not Expedia fault. When I asked to get some things settled, they said I would have to go to Expedia that it wasn’t their problem.
Stayed 1 night in May 2024

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid room, nothing that stands out but nothing to complain about. Clean, decent condition, good staff, standard breakfast, all at a good price.
Stayed 1 night in May 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and Clean
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Has pool and workout room. Newer building—clean, nice view.
Stayed 1 night in May 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Marvin, New Brighton

Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Stayed 1 night in Apr 2024

10/10 Excellent

Kayci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The hotel staff was friendly, and our suite was just perfect for our stay! We hope to be back in the future!
Stayed 2 nights in Apr 2024

8/10 Good

Cade

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and easy and in out hotel for travelers.
Stayed 1 night in Apr 2024

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, breakfast was good & service was friendly!
Stayed 1 night in Apr 2024

10/10 Excellent

Scott, Murfreesboro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice. The property is great. The room is exceptional! Will stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Trung

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Vivienne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views! Some areas of the property show slight wear but nothing extreme.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever we're in the Chatanooga area we stay at this hotel. It's always clean & comfortable and the breakfast is very good.
Stayed 1 night in Apr 2024

2/10 Terrible

Laura

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When we checked in, the front office member didn't say anything about the login info for wifi, time and location for breakfast. When we got to our room i noticed wrappers between the nightstands and bed. I called the front desk to ask about breakfast and mention the wrapper. I had to leave a voice-mail and never heard back. When we returned to the room, it hadn't been made up. I went to the front desk to ask and the woman told me they only clean after 2 nights. I asked if that was posted anywhere and she turned a sign so i could see it. I hadnt seem it at check in. I expressed my disappointment that the room had trash when we arrived and she simply said she was sorry. I got frustrated and said I had paid less and received better service, she smirked and said she was sorry I felt that way. I called Bonvoy customer service and was encouraged to find out the manager on duty. The woman I talked to earlier is the Front Office Manager and she gave me the name of the manager. Really disappointed with the service received for the price paid. It's not any the room being made up, it's about the utter lack of customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for our quick overnight stay.
Stayed 1 night in Apr 2024

8/10 Good

Sachet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, on a hilltop with great views facing front. 10-15min from downtown and 10min from inclined railway. Indoor pool was nice. Breakfast could have few more options (for ex no muffins and only one fruit) and they could do a better job ensuring items don’t run out. Otherwise everything was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 recommend!
Stayed 1 night in Apr 2024

8/10 Good

charnita

Travelled with family
Liked: Staff & service
Lobby is updated, Rooms are dated as well as bathroom. Parking slots fill up quickly. If you comeback to the room late, you have to park elsewhere. Location is close to attractions at and around Lookout mountain.Staff was friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Have stayed here in the past. Very nice hotel. Clean and comfortable rooms. Will stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Tali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great but breakfast should have a bit more verity and more food ready. We came an hr before end of breakfast and lots of food was already gone and hadn’t replaced
Stayed 1 night in Apr 2024

6/10 Okay

Thomas, Gaston

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we rented had a kind bed and a fold out sofa bed. We needed the sofa bed for our son. The sofa bed mattress is thin and was very poor. He is young but he complained about how uncomfortable it was. The shower didn't work well. The electronic blinds did not work. One remote control for 2 TVs. We booked this room because it was rated highly and it was one of the more expensive rooms in the area. We probably could have found comparable rooms for less.
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was in a good location. Near all the attractions. The bad thing was one of the mattresses had a huge dip in the middle and was very uncomfortable. The other mattress was fine. I went to the front desk to see if they could switch the mattress and they pretty much told me my only option was to check out early and find a new hotel to stay at. I wish they would let me post pictures because from the pictures you can clearly see the dip. Also it seemed like no one worked the front desk no one was ever at the desk and also called a few times for some new towels and no one ever answered. If you stay there and stay in room 305 the mattress next to the window has a huge dip in the middle! Only one elevator worked.
Stayed 2 nights in Mar 2024

10/10 Excellent

Virginia

Stayed 1 night in Mar 2024

8/10 Good

Brandi

Travelled with family and small children
Liked: Cleanliness
Over all stay was not bad. Stayed 1 night while visiting the area. My family and I checked in late around 10 pm. Night clerk was not at the desk when we arrived. I had to was over 15 minutes for her to finally come from the back room, during which time another person entered trying to get a room. When the clerk finally came out she was short and rude with me. Just asked me reason for staying there my name on the reservations and then tossed the room key down on the counter with out saying another word. I have stayed in numerous hotels in past and have never experienced a clerk this rude before.
Stayed 1 night in Mar 2024

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and facility. Staff is away from front desk a lot, so you have to wait for service. Calling front desk from your room you will not get an answer
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Having three kids , the indoor pool was a great! It was a little small but it got the job done . Breakfast included was amazing help and the staff was very helpful . Located on top of a mountain and the views were so pretty.
Stayed 4 nights in Mar 2024

10/10 Excellent

George

Travelled with family
One of the cleanest and proper temperature pools ever
Stayed 1 night in Mar 2024

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable beds! Very nice breakfast.
Stayed 2 nights in Mar 2024

6/10 Okay

Charlene, Astoria

Liked: Cleanliness
Clean place. Small pool. Good breakfast option. Maid service should be done later in the day not at 10am when checkout is at noon.
Stayed 2 nights in Mar 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and great water pressure in the shower!
Stayed 1 night in Mar 2024

10/10 Excellent

Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Breakfast was great. We stayed 2 nights and there were different selections each day. Room was clean and quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Stayed 1 night in Feb 2024

10/10 Excellent

Mike, Mandeville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. And just peaceful
Stayed 1 night in Feb 2024

8/10 Good

Lora Lee

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca, Champaign

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room had bedbugs and we got bitten - it’s so gross. I told the girl at the front desk the room needs to be fumigated. She initiated a return of our money.
Stayed 1 night in Feb 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Stayed 1 night in Feb 2024

8/10 Good

Vicki

All good.
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024

10/10 Excellent

Jubal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Tomarkus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is located on a hill overlooking the mountains and it's easy to spot from i24. The hotel lobby really nice and the staffs really helpful. The rooms seemed renovated but has a smell that's from the a/c or the carpet but the carpet throughout the hotel looked clean.The hotel staff is very helpful and their beds are really comfortable I've slept in longer here then at my home. The parking is ok if your back early but if you come back in the late evening none will be available. I noticed that their are two hotels Hampton inn and Fairfield both one and front of the other but parking is somewhat together. There need to be some limitations on parking because I noticed guests with big trucks pulling luggage trailers and sometimes cars but vehicles like this take up few parking space.
Stayed 2 nights in Feb 2024

8/10 Good

Brandi

Stayed 2 nights in Feb 2024