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Reviews of Charlottetown Inn & Conference Centre

3.5 out of 5
Charlottetown Inn & Conference Centre
238 Grafton St, Charlottetown, PE

Reviews

4.8
Rating 10 - Excellent. 76 out of 1081 reviews" "
Rating 8 - Good. 164 out of 1081 reviews" "
Rating 6 - Okay. 225 out of 1081 reviews" "
Rating 4 - Poor. 256 out of 1081 reviews" "
Rating 2 - Terrible. 360 out of 1081 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Travelled with group
Hotel needs exterior work but that's forgivable. Room was clean but it also needed work like a rusty showerhead. Windows opened but had no bug screen. I forgot two chargers on the table and called the hotel within two hours of checking out but the person said no one was there to look into it and to call back Monday. Monday I visited the hotel but they said nothing was found.
Stayed 1 night in May 2024

8/10 Good

Kathleen

Close to the downtown. Nothing fancy but functional.
Stayed 1 night in May 2024

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirtier than you or your dog could imagine. The toilet had a ring of mold. The tub wasnt cleaned at all; No screen on the window, broken air system, no pool access, no tub stopper, the fridge was unplugged and smelled horrible, the carpet was not vacuumed, the dusting wasnt done for what looked like months, the wallpaper is all ripped or stapled to the wall, there was no fitted sheet, there was dark black hairs in my bed. And the staff were not helpful, did not listen to my words and made me feel ignored completely, but with a smile, which made it worse.
Stayed 1 night in May 2024

6/10 Okay

Viktoriia

Liked: Cleanliness, staff & service, amenities
The hotel needs a renovation, everything is just old or damaged. The breakfasts are poor.
Stayed 3 nights in May 2024

10/10 Excellent

Priscila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good option if the goal is to go at Holland College.
Stayed 1 night in May 2024

2/10 Terrible

Phillip

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've probably stayed in over 20 hotels in the last year and this is by far the worst hotel I've ever stayed in. The rooms were dirty, they smelled horrible, breakfast was only toast and bagels, no eggs, bacon or waffles (at least have a waffle machine if your hotel is crap) . I Will NEVER EVER stay in this hotel again. To put this review in perspective, I'm the most easy going person you will ever meet and if a person like me says its BAD.... its BAD
Stayed 2 nights in Apr 2024

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not clean. Limited food and in an unsafe location.
Stayed 2 nights in Apr 2024

8/10 Good

Ronald Jason, Truro

Travelled with partner
Liked: Cleanliness, staff & service
Easy to get to. Very basic. Close to everything in downtown Charlottetown. Good price. Property is oldand out of date, but clean and has all the basic amenities.
Stayed 1 night in Apr 2024

6/10 Okay

Tuan

Stayed 3 nights in Apr 2024

6/10 Okay

Gord

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facility is definitely dated and older. Tunnel to main building closed. Breakfast was continental only. Did not replace room coffee or clean desk during daily clean.
Stayed 2 nights in Apr 2024

8/10 Good

Kyla

Travelled with partner
Liked: Staff & service
Every thing was clean but smelled very closed in
Stayed 1 night in Apr 2024

8/10 Good

Cory

Liked: Staff & service
Good location , close to down town , convinient
Stayed 1 night in Apr 2024

6/10 Okay

Andrew, Upper Onslow

Liked: Cleanliness, staff & service, amenities
Staff was great. But the rooms thermostat was constantly at 25.5 degrees ce.sius. very warm in room. I turned it down still 25.5. If you like sweating it is ok. Had a very poor sleep. But staff were great and friendly
Stayed 2 nights in Apr 2024

6/10 Okay

Lauren

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
Breakfast was very limited there was also plastic around the water sprinkler in our bathroom covering it completely
Stayed 1 night in Apr 2024

6/10 Okay

APRIL

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Was not impressed with the hotel. Did not know until check in that our room would be in a different building and across the street from the main lobby. The idea of taking our kids to the pool was no longer an option for us. The hallways in the building smelled and the rug in the room didn’t not look clean. The hotel in general looks run down. Not a place I’d book during my next visit
Stayed 1 night in Mar 2024

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Bailey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Wanda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we were given was disgusting. Stains all over the carpet, spilled food on the table that wasn’t wiped up. The pool was grimy and the main drain cover was sitting on the pool deck so the drain was wide open. I alerted the front desk to this safety issue and the drain cover was still sitting there 2 hours later. After an hour of being there and walking around the building and seeing how dirty it was we decided to try and get a refund for our booking and go somewhere else. The hotel staff wouldn’t accommodate this request but did offer to change our rooms. We went to the new room and it did look better but still not worth the money. The next morning when we could see the room better in daylight it was just as dirty. There were numerous spots on the wall that had dried brown liquid running down the wall and also on the baseboard heater. Would never stay there again
Stayed 2 nights in Mar 2024

4/10 Poor

John

Travelled with family
Disliked: Property conditions & facilities
This property has the potential to be a fabulous place however it needs to be updated and the breakfast could be a lot better ie maybe add a waffle/pancake maker and maybe some boiled eggs
Stayed 1 night in Mar 2024

2/10 Terrible

Mamdouh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
we didn’t have a sleep that night because of the fight happened next room and the police was show up since these punch of people had a birthday party and they fight together and banging our doors and my kids started to cry and scared that they will enter the rooms Plus the ventilation system is super noisy with smoky smell rooms and noise from the connected rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Reece

Stayed 1 night in Feb 2024

4/10 Poor

Larry

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024

6/10 Okay

Nicolas

Stayed 1 night in Feb 2024

4/10 Poor

Jennifet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is falling apart, I went to change the toilet paper roll and the holder was falling out of the wall. There are many issues with this place and I wouldn’t stay there again for free, let alone pay
Stayed 3 nights in Feb 2024

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Rhonda

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not what is shown in pictures Very dated and not clean Breakfast was not what was advertised
Stayed 4 nights in Jan 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service
Very aged property. But the staff were great.
Stayed 1 night in Feb 2024

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Vreeksha

Stayed 3 nights in Feb 2024

8/10 Good

Taylor

Stayed 1 night in Jan 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
undergoing renovation
Stayed 1 night in Feb 2024

4/10 Poor

Hana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Michelle

Travelled with family
The second building across the street is where we stayed and found it extremely loud. We got no sleep. People were loud and doors banging, didn’t feel safe. Room was clean though and parking was no trouble
Stayed 1 night in Feb 2024

2/10 Terrible

Jennifer

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is severely outdated and does not look like it does in the photos. The heating vents were caked in dust which left us with sore throats. The coffee maker was full of mold. The dishes in the kitchenete were dirty. All they had for breakfast was toast, and the milk was curdled. The property is in serious need of upgrading and deep cleaning.
Stayed 1 night in Jan 2024

4/10 Poor

Patsy

Disliked: Property conditions & facilities
Hotel is run down….
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Judy

Disliked: Property conditions & facilities

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Eva

Travelled with group
Disliked: Staff & service
Overall it was a good experience although when i checked in the man at the front desk was short and kind of rude. Also the parking lot for the main buliding is sheer ice theres no salt or sand down on it. It is very slippery and dangerous
Stayed 3 nights in Jan 2024

6/10 Okay

Alan

Liked: Staff & service
Disliked: Amenities
For the price, you get what you would likely expect in this part of town. The walls are thin and I had a connecting door to another room and I was next to the elevator. The building and my room wreaked of marijuana. The bed was comfortable. TV just has cable channels, pressure on shower was low and toilet backed up. Given all, the location was walking distance to great dining and nightlife. I would say those with little choice stay here, but I can take care of myself and don't mind going a little rough to save some money.
Stayed 1 night in Jan 2024

10/10 Excellent

Susanna

Stayed 1 night in Jan 2024

6/10 Okay

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay was ok even though hotel was going through renovations. Our room was little beat up and needing some refreshing. Breakfast could have offered more options.
Stayed 2 nights in Jan 2024

10/10 Excellent

Yury

Stayed 1 night in Jan 2024

6/10 Okay

Tanya

Stayed 1 night in Jan 2024

8/10 Good

Mary-Ann

It smelled smoky, and my room was in a building across the street, so I would have to cross the street to get breakfast.
Stayed 1 night in Jan 2024

4/10 Poor

Julie

Stayed 1 night in Dec 2023

8/10 Good

Denys

Liked: Cleanliness, staff & service, property conditions & facilities
Not bed

2/10 Terrible

Jose, Guelph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price.
Stayed 1 night in Dec 2023

8/10 Good

Caleb

Stayed 1 night in Dec 2023