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Reviews of Courtyard by Marriott Charlottesville University Medical Ctr

3 out of 5
Courtyard by Marriott Charlottesville University Medical Ctr
1201 West Main Street, Charlottesville, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 552 reviews" "
Rating 8 - Good. 180 out of 552 reviews" "
Rating 6 - Okay. 58 out of 552 reviews" "
Rating 4 - Poor. 31 out of 552 reviews" "
Rating 2 - Terrible. 12 out of 552 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Vicki

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It was average. I was most disappointed that the summary on Expedia said "Breakfast" when it should have said "Paid breakfast available" All they had available that I could see was lemon water. There were cookies out on a cart when I arrived but they were just laying out, uncovered and anyone could sneeze on them or manhandle them so I wasn't about to touch them. The garage was very dirty with rubbish and leaves gathered in corners. Several men were out in the parking garage, smoking marijuana. One guy in his car was slumped over and looked like he may be on drugs. Like everything else these days, they were probably understaffed and the staff they do have is probably underpaid. It looked like management had a fairly laissez-faire attitude about the facility.
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
A great option when you want to be close to campus and walking distance to lots of options at UVA. Super clean. Easy parking. Great value for the location.
Stayed 1 night in Apr 2024

8/10 Good

John

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Did not like being charged for parking without prior notice.
Stayed 1 night in Apr 2024

6/10 Okay

Leigh

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness
The bathroom and bathroom towels were pretty disgusting. Little black hairs everywhere.
Stayed 1 night in Apr 2024

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the UVA campus.
Stayed 1 night in Mar 2024

10/10 Excellent

Rachael

Stayed 1 night in Mar 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay by UVA!
Stayed 1 night in Mar 2024

4/10 Poor

David

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The room service staff did not change the sheets on the left bed. There was a lot of body hair from a previous tenant. I now know I will need to turn down the covers before evening on any future stay,
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very convenient, nice neighborhood that was close to all the places that we had to go. The hotel was clean and provided complimentary coffee. The parking was convenient but did cost ten dollars a day.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Served the purpose but not as advertised
We stayed here to be close to the Children’s hospital. It was advertised that the place was renovated. The room was not. The bed was very firm. Only 1 sink in the room. We requested a king size bed and it was a queen. Upon check-in receptionist was rude but the rest of the receptionists were helpful and polite. If we have another surgery we will be switching to the graduate which is just as close.
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Jennifer, Virginia Beach

Travelled with family
The drinking glasses in the room didn’t look clean. Otherwise, everything was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Stayed 3 nights in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Everyone was so very friendly and so very helpful. It was a pleasure staying there. It was also so very quiet.
Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Courtyard UVA on 2 Feb 2024
Thank you for staying with us! We are glad you enjoyed your stay.

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing fancy but is clean, comfortable and perfectly located on the main street next to campus. Three minute walk to The Corner, 10 minutes to The Rotunda. Friendly, helpful staff. No restaurant, but right next door is a charming breakfast/lunch spot with delicious food. Will be staying here every time I come to C’ville.
Stayed 2 nights in Jun 2023
Response from Courtyard UVA on 2 Feb 2024
Thank you for your review Nancy! We are glad to hear that you enjoyed your stay. Our restaurant is the Bistro, located adjacent from the front desk. It is open for breakfast Monday - Friday, 6:30am - 10am and Saturday and Sunday from 7am-11am. The Bistro is closed for lunch but opens back up for dinner from 5pm-9pm, Sunday - Thursday.

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard UVA on 2 Feb 2024
Thank you for staying with us! We hope you enjoyed your stay!

6/10 Okay

Kaitlin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was nice. I had an emergency with my newborn and he was transferred to UVA to the NICU, for an unexpected visit late in the evening and they they would not work with the cost at all. When you have an emergency like that and it was after 7pm when you made the reservation, l think you should work with you.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtyard UVA on 2 Feb 2024
Thank you for staying with us! We are glad that you enjoyed your stay!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The lady at the front desk was very rude.I haven’t seen such bad customer service in a long time.
Stayed 1 night in Dec 2023
Response from Courtyard UVA on 2 Feb 2024
Thank you for your feedback! I am sorry to hear that you experienced negative service with our Front Desk. This is not typical of our staff and I have passed your feedback to the Front Desk Supervisor. We hope if in the area again, you give us another chance to host you.

10/10 Excellent

Deanna, Raleigh

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Close to Univ of VA hospital. Our room was very clean and it was nice and quiet!
Stayed 1 night in Dec 2023

10/10 Excellent

Mandira

Stayed 1 night in Nov 2023

4/10 Poor

Arthur

Business traveller
I filtered Expedia for Free Breakfast and the front desk said I needed to check my Expedia email to see. I did not see anything regarding free breakfast so I went without.
Stayed 3 nights in Nov 2023

6/10 Okay

Joseph

Travelled with family, Business traveller
Bad location due to traffic, assigned room was not ready, was full of housekeeping & maintenance tools. No breakfast or regular coffee included. Will not stay @ this location again.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

2/10 Terrible

Heather

Stayed 1 night in Oct 2023

10/10 Excellent

Aurel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Caren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to UVA and nightlife
Stayed 1 night in Oct 2023

10/10 Excellent

carol

Stayed 1 night in Oct 2023

8/10 Good

Susannah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No shuttle service from airport. Basic amenities and features. Limited food service available. Large rooms . Very quiet. Staff at front desk is amazing. Helpful and really go the extra mile. Especially Chris!
Stayed 1 night in Oct 2023

8/10 Good

Monique, Oceanside

Business traveller
Liked: Amenities, property conditions & facilities
The customer service was impeccable! Every staff member i encountered was polite, friendly, and very helpful!
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

2/10 Terrible

Aaron

Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Stayed 3 nights in Sep 2023

8/10 Good

Luigi

Stayed 1 night in Sep 2023

6/10 Okay

Mariana

Liked: Amenities
Disliked: Cleanliness
It wasn’t very clean. I found hairs on the sheets and the bathroom
Stayed 2 nights in Aug 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is tight for a truck. Hotel is nice clean and convenient.
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The UVA Charlottesville Marriott is great for all of my needs. It is in walking distance to the hospital where I will be tomorrow. Very nice personal, check in was quick and easy, room is clean and comfortable. I’m sure I will stay here again,
Stayed 1 night in Aug 2023

6/10 Okay

Shanna

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The woman who checked us in was rude and clearly needed to go home. The room was comfortable and location was ideal for a UVA parent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overnight stay was great. Gabe checked us in, what a fantastic first impression he gave. He has such a positive attitude.
Stayed 1 night in Aug 2023

8/10 Good

Deborah, Falls Church

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and well-appointed for the most part; there were a few dark spots, though--more lighting in the desk area would be welcome. and I liked having a cafe/bistro on-site, and the seating area was comfortable. (Wish there weren't tv's everywhere). The agent checking me in could have been more informative. I was asked if I needed parking (yes), but wasn't told that there was a fee. No mention was made of the housekeeping schedule, either (it turned out to be every other day for my week-long stay). Being interrupted several times by "housekeeping" on check-out day (12 noon check-out) when I was trying to sleep in was a real annoyance. I'll stay here again, but next time will be sure to clarify parking and housekeeping routines.
Stayed 6 nights in Jul 2023

10/10 Excellent

Erdal

Stayed 1 night in Jul 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We were supposed to have two queen beds but ended up with a king which made it difficult to sleep with a young child. We were not told there would be an extra charge for garage parking before our stay. Also the second room key let me into the garage, but would not open the door to the hotel or my room. I’m handicapped and the extra walking made my body sore. Would not recommend this hotel. Will avoid staying there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent location to UVA
Stayed 2 nights in Jul 2023

10/10 Excellent

JUSTIN, MARIETTA

Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff…
Stayed 1 night in Jul 2023

8/10 Good

Jennfer

Stayed 1 night in Jul 2023

10/10 Excellent

Simone

Stayed 3 nights in Jul 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023