Thank you for taking the time to review our hotel! I'm glad that you enjoyed your stay with us and were particularly pleased with the quick and easy check-in system we have. We work hard to provide each guest with the most comfortable and simple stay possible. Again, we appreciate your feedback and hope you'll stay with us again in the future!

Thank you for taking the time to review our hotel! I'm glad to hear that you enjoyed your stay and we hope you'll visit us again soon so that we can provide an even better experience for you!

Thank you for taking the time to review our hotel! I'm sorry to hear that you didn't enjoy your stay with us, and for the issues you experienced. Our pool is not heated, and during this time of year when it first re-opens the water can be cold. I understand the frustration and inconvenience regarding this, and deeply apologize. For your room issues related to the door, hot water, and shower curtain, I have addressed these issues with maintenance so that they can be rectified in a timely manner. We encourage all guests to inform us of issues as they arise so that we may better accommodate everyone. I will also be addressing the smell with housekeeping, as no room should be listed as ready in the state you described. Again, I apologize for these issues and we will handle all of them accordingly. We hope that you'll return in the future so that we may provide an even better experience!

Thank you for taking the time to review our hotel! I'm glad to hear that you enjoyed your stay, and were particularly pleased with the service provided by our staff and the location of our hotel. We look forward to having the opportunity to welcome you back again in the future!

Thank you so much for your review! I'm glad to hear that you enjoyed your second time with us, and we hope you'll continue staying with us in the future. We love our return guests, and as always let us know if we can ever do anything to make your stay better!

Thank you for taking the time to review our hotel! I'm glad to hear that you enjoyed your stay and we hope that you'll stay with us again in the future!

Thank you for taking the time to review our hotel! I'm happy to hear that you enjoyed your stay, and we hope you'll visit us again in the future!

Thank you for taking the time to review our hotel! We're thrilled to hear that you enjoyed your stay. We hope you'll visit us again in the future!

Thank you for taking the time to review our hotel! We're thrilled to hear that you enjoyed your stay. We hope you'll visit us again in the future!

Thank you for taking the time to review our hotel! I'm glad to hear that you enjoyed your stay and were particularly pleased with our location. We hope you'll visit us again so that we may provide an even better experience!

Thank you for taking the time to review our hotel. I apologize for the unsatisfactory experience you had, and I will address the concerns regarding the cleanliness of the room with our housekeeping staff. I will also be sure to pass along compliments to our staff for their service. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide an even better experience!

Thank you for taking the time to review our hotel! We're thrilled to hear that you enjoyed your stay, and I'll be sure to pass the compliments along to my staff. We hope you'll visit us again in the future!

Thank you for taking the time to review our hotel. I apologize for the unsatisfactory experience you had. We hope to have the opportunity to welcome you back in the future to provide an even better experience!

Thank you for taking the time to review our hotel! We're glad to hear that you enjoyed your stay, and were particularly pleased with the comfort of our room and the service from our staff. I'll be sure to pass along compliments to them so they know they're doing a great job. We hope you'll visit us again in the future!

Thank you for taking the time to review our hotel! I'm happy to hear that you enjoyed your stay and we hope you'll visit us again in the future!

Thank you for taking the time to review our hotel. I apologize for the issues you experienced relating to the uniforms and behavior of our staff. I apologize and will be addressing these concerns with them to ensure we do not have the same issue going forward. We hope you'll stay with us again in the future so that we can provide an even better experience for you!

Thank you for taking the time to review our hotel! I apologize for the noise of animals outside the hotel, and for the inconvenience of the motion sensor lighting. In each room, we include lamps with a hard switch to prevent this issue. Additionally, we are replacing the motion sensors with hard switches moving forward as they begin to experience mechanical failures. We hope that you'll return to us in the future so that we can provide a better experience!

Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your stay with us, and we hope you'll visit us again in the future so that we may provide an even better experience!

Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your stay with us, and were particularly satisfied with our location and value for money. We hope you'll visit us again in the future!

Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your stay with us, and we hope you'll visit us again in the future!

Thank you for taking the time to review our hotel! I'm glad to hear that you enjoyed your stay, and were particularly pleased with the service provided by our staff and the location of our property. I'll pass along the compliments to them so that they know they're doing a great job! Regarding the interior furnishings, we apologize for the dated feel and want you to know that we are currently in the planning stages of our next remodel. This remodel will feature new flooring, paint, furniture, fixtures and amenities. We hope that you'll return to us in the future once we've completed these!

Thank you for reviewing our hotel! I'm glad to hear you enjoyed your stay and we would love to have you back again in the future!

Thank you for taking the time to review our hotel! I'm happy to hear that you enjoyed your stay, and that you were particularly satisfied with he friendliness of the staff and the cleanliness of the property. I apologize for the maintenance related issues you noticed in the room, and I'll have them head up to that room and address all the areas that need help. We appreciate your feedback, and hope to welcome you back to our hotel in the future!

Thank you for taking the time to review our hotel! We're thrilled to hear that you enjoyed your stay, and we hope that you'll visit us again on your next Florida road trip!

Thank you for taking the time to review our hotel! I'm sorry to hear that you had issues with your keycards. We believe we had a bad batch, and have ordered 4 new boxes. We hope to have the opportunity to welcome you back again in the future!

Thank you for taking the time to review our hotel! I'm happy to hear that you enjoyed your stay, and we hope that you'll visit us again in the future!

Thank you for taking the time to write a review of our hotel. I'm sorry to hear that you didn't enjoy your stay with us. I reviewed our records, and could not find any instances where you expressed complaints to our front desk staff, and the review came to me with no details. As a precaution, I will send Maintenance and the head housekeeper to the room to inspect everything and see what needs to be settled. Again, we apologize that you weren't satisfied with your stay, and we hope that you'll visit us again in the future so that we may make it right.

Thank you for taking the time to review our hotel. I'm sorry to hear that your experience was lackluster, and we hope that you'll visit us again in the future so that we may provide an even better experience going forward!

Thank you so much for taking the time to review our hotel! I'm happy to hear that you enjoyed your stay, and we hope to see you again in the future!

Thank you for taking the time to review our hotel! We appreciate your business and hope to welcome you back again in the future!

Thank you very much for the wonderful review! I'm glad to hear that your stay was comfortable, and that our staff were able to make such a great impression. I'll be sure to pass along the compliments to them so that they know they're doing a good job. We do hope to welcome you back again in the future!

Thank you so much for the wonderful review! It was a pleasure having you and your family stay with us and we hope you'll come back and visit again! I'll be sure to pass along the comments to my staff and let them know that they're doing a great job. Thank you again!!!

Thank you for your wonderful review! I'm glad that you enjoyed your stay, and we hope to have the opportunity to welcome you back in the future!

Thank you so much for your wonderful review!! We really appreciate it, and are happy to hear that you enjoyed your stay. I'll be sure to pass this along to my staff so they know they're doing a great job. We look forward to seeing you again!

Thank you for taking the time to review our hotel! We're thrilled to hear that you enjoyed your stay, and we hope to have the opportunity to welcome you back in the future!

We appreciate you writing a review for our hotel, but regret that we failed to meet your expectations. I'm sorry for the issues you experienced regarding housekeeping services, our cleanliness, and the behavior of other guests. I reviewed your information and couldn't find where any of these issues were brought to our attention so that we could have the opportunity to correct them. Regarding our housekeeping services, they are provided on request as displayed on the sign during check-in. Guests may ask for service everyday, somedays, or not at all. This was created in an effort to promote guest's freedom and enhance privacy efforts for those that don't wish to be pestered. Smoking across from the loading bay is our dedicated smoking area, however if any guests are bothered by this we encourage them to reach out to the front desk agent on duty, and we will gladly ask guests to go further from the hotel to correct this. Again, I apologize for the issues you experienced, and I will work with the General Manager and Housekeeping Supervisor to deduce different ways which we can better accomodate our guests going forward. We appreciate all feedback, and will use it to improve the experience. We love our return guests, and we're happy to hear that you have stayed often. We hope that we haven't lost your future business, and that you'll give us an opportunity to make things right going forward.

Thank you so much for your wonderful review!!! We're thrilled to hear that you enjoyed your stay, and were particularly impressed by our location and staff. I will pass along the compliments to each of them, and we're extremely grateful that you chose our location. We hope that we have the opportunity to welcome you again in the future!

Thank you for taking the time to write a review of our hotel! I'm glad to hear you enjoyed your stay, and we hope to have the opportunity to welcome you back again in the future!

Thank you for taking the time to write a review of our hotel! We're happy to hear that you enjoyed your stay, and were particularly satisfied with the breakfast options and our staff's hospitality! We hope that you'll stay with us again in the future, and thank you again for the wonderful review!

Thank you for taking the time to write a review of our hotel, and we appreciate the wonderful score! We're happy you enjoyed your stay and we hope to have the opportunity to welcome you back again in the future!

Thank you for taking the time to write a review of our hotel! We're happy to hear that you enjoyed your stay, and hope that you'll visit with us again in the future so that we can provide an even better experience going forward. Thank you for your business!!

Thank you for taking the time to write a review of our hotel. We greatly appreciate the positive review, and we're glad to hear that you enjoyed your stay! We hope that you'll return to us again in the future, should your travels ever bring you back to Charlotte, NC.

Thank you for taking the time to write a review of our hotel! We appreciate the feedback, and are happy to hear that you enjoyed your stay. We hope that you'll return to us in the future so that we can provide an even better experience ahead!

Thank you for writing a review of our hotel. We apologize for your lackluster experience and failing to meet your expectations. We hope that you'll return in the future and provide us another opportunity to exceed those expectations.

Thank you for taking the time to write a review of our hotel. We appreciate the feedback and apologize for the issues you experienced. I am happy to report that we are due for a renovation in the near future, and are excited to get a fresh design and new furniture! Regarding your experience with the staff, I apologize for the wait. I can see that you arrived around 12:15am, and during those times we have one staff member on duty. With that in mind, there are times where they must step away to assist other guests, or do routine parking lot and building checks for everyone's safety and security. I will address the concern with him directly to ensure that in the future, he is returning to the desk as promptly as possible. We hope that you'll stay with us again in the future so that we may provide an even better experience going forward! Thank you again for your feedback!

Thank you for taking the time to write a review of our hotel. We appreciate your feedback, and apologize for the issue with the ceiling. I will have maintenance look into this further. We're happy to hear that you enjoyed your stay, and look forward to welcoming you again in the future!

Thank you so much for your review of our hotel! We're thrilled to hear that you enjoyed your stay, and we'll be sure to specifically recognize the breakfast attendant. We apologize for the issue regarding the pool and your keycards. The pool is listed as indoor seasonal across all websites. Sometimes this can be located in some easy to miss places, and we apologize for the miscommunication. As for the keycards, we had quite a few complaints regarding these and have ordered replacement keycards that should address these issues. From time to time we get a bad batch, and I believe the last one was. Again, thank you for your review and your feedback. We hope that you'll stay with us again in the future so that we may provide an even better experience!

Thank you for taking the time to review our hotel, and I'm happy to hear you enjoyed your stay with us! We hope you'll visit us again in the future and allow us to provide an even better experience!

Thank you for taking the time to review our hotel, and I'm happy to hear you enjoyed your stay with us! We hope you'll visit us again in the future and allow us to provide an even better experience!

Thank you for your review of our hotel, and we apologize for the issues you experienced during your stay. I will speak with our housekeeping staff and management team to address the concerns regarding our overall cleanliness, and coordinate with maintenance to further assist. We appreciate your feedback, and we will use it to further improve our hotel and every guest's experience when they stay with us. Regarding the employee who checked you in, I will pass along the compliment to him and speak with the management team regarding the lack of assistance that evening. Please do not hesitate to reach out to us if you have anymore comments or concerns, and we hope to have the opportunity to welcome you back again in the future!