Exterior

Reviews of Microtel Inn & Suites by Wyndham Charleston WV

2 out of 5
Microtel Inn & Suites by Wyndham Charleston WV
600 Second Avenue, South Charleston, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1006 reviews" "
Rating 8 - Good. 284 out of 1006 reviews" "
Rating 6 - Okay. 83 out of 1006 reviews" "
Rating 4 - Poor. 35 out of 1006 reviews" "
Rating 2 - Terrible. 31 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Kurtis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel was fine. It was not good, it was not bad.. it was fine. The beds were pretty comfy, the room was clean, however dated looking. The breakfast was fairly limited compared to other hotels at this price. The walls were thin, so you could hear other guests, as well as every time someone used a shower or toilet! You could hear the water running through the pipes in the walls! It is also in an industrial area, which seemed a bit sketchy, but was ok in the end. Wouldn’t stay again, but for a one night stay, it did the job.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for sharing your thoughts on your recent stay. We're pleased to hear that you found the beds comfortable and the room clean, although we apologize for any inconvenience caused by the dated appearance. Your feedback on the breakfast options and noise levels is noted, and we'll work to improve in those areas. We understand your concerns about the location and will take them into consideration. While we regret that you wouldn't choose to stay with us again, we're glad we could meet your needs for a one-night stay.Sincerely, Hotel Manager

10/10 Excellent

Graldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean hotel in a convenient location near downtown Charleston, W. Va. Was able to check in quickly identify local restaurant and bar options and travel downtown for some food and beverages. As a bonus we got to see the city on foot. Good hotel for a stopover on the road home.
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you enjoyed your stay at our hotel and found it clean and conveniently located near downtown Charleston, West Virginia. It's great to hear that you were able to check in quickly and explore the local restaurant and bar options. We're glad that you had the opportunity to see the city on foot and that our hotel provided a good stopover on your journey home. We appreciate your feedback and hope to welcome you back again soon.Sincerely,Hotel Manager

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a number of times over the last 4 years and have no cpmplaints. Breakfast items are limited but they manage to get you up and going.
Stayed 5 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you for being a loyal guest over the past four years! We're delighted to hear that you have consistently enjoyed your stays with us and have no complaints. Your satisfaction is our top priority, and we're glad that our breakfast offerings have helped you start your day off right. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future.Sincerely,Hotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating! Room was very clean. Love the suite concept. Breakfast could have more options. We’ve stayed here many times and will do so again. Thank you for the Hospitality!
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear guest,Thank you for your review! We're delighted to hear that the staff was very accommodating and that you found the room to be very clean. We appreciate your feedback about the breakfast options and will take it into consideration for future improvements. We value your loyalty and look forward to welcoming you back again in the future.Sincerely, Hotel Manager

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing....especially the night clerk Mr Vincent♥️
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,We're delighted to hear that you had a wonderful experience with our staff, especially with Mr. Vincent. Thank you for recognizing their dedication to providing excellent service. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Off beaten path yet convenient
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Guest,Thank you for sharing your experience. We're glad to hear that you found our location convenient despite being off the beaten path. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay soon.Sincerely,Hotel Manager

6/10 Okay

Thomas

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 May 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Carole

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very friendly and the rooms are very clean and nice. My only concern was there was a sketchy/homeless person hanging around the area. I was concerned for my belongings I had to leave in my car.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our front desk clerk friendly and our rooms clean and comfortable. We take the safety and security of our guests seriously, and we apologize for any discomfort caused by the presence of an individual in the area. We will address this concern with our security team to ensure the safety of our guests and their belongings. Your safety and peace of mind are our top priorities, and we appreciate you bringing this to our attention.Sincerely,Hotel Manager

2/10 Terrible

Xuanbo

Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 May 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean and good location outside city.
Stayed 2 nights in Apr 2024
Response from Kristin Graley Manager on 29 Apr 2024
Thank you for taking the time to let us know how we are doing. We are glad we were able to meet your expectations and that you had a great time. We hope to see you again in the future!

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel appeared brand new even though it wasn’t. We slept very well. It was quiet. Breakfast as adequate. The front desk lady was very friendly at check in and when we were leaving.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel to be well-maintained and that you had a comfortable and quiet stay. It's also wonderful to know that you enjoyed the breakfast offerings and that our front desk staff provided friendly service. Your satisfaction is our priority, and we appreciate your kind feedback. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out very prompt and professional. Everyone at the front desk was very friendly and polite, even though they were very busy. The property is very well maintained, nice room and quiet. Also not a bad price for the area.
Stayed 1 night in Apr 2024
Response from Kristin Graley Manager on 29 Apr 2024
Thank you for taking the time to let us know how we are doing. We are glad we were able to meet your expectations and that you had a great time. We hope to see you again in the future!

8/10 Good

Stanley

Stayed 1 night in Apr 2024
Response from Kristin Graley Manager on 29 Apr 2024
Thank you for taking the time to let us know how we are doing. We are glad we were able to meet your expectations and that you had a great time. We hope to see you again in the future!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristin Graley Manager on 29 Apr 2024
Thank you for taking the time to let us know how we are doing. We are glad we were able to meet your expectations and that you had a great time. We hope to see you again in the future!

8/10 Good

Mollie

Travelled with family, Business traveller
Great hotel, friendly staff, easy check-in, breakfast was meh.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay and found our staff to be friendly, check-in process to be easy, and overall experience to be great. We appreciate your feedback regarding the breakfast, and we'll certainly take it into consideration for improvement. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel clean during your stay. Providing a clean and comfortable environment for our guests is our priority, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Service was good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you received good service during your stay. Providing excellent service to our guests is our priority, and we're glad that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Thomas W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
None of the people in my party could connect to wifi. Person at the desk could not solve the problem. Cold drink vending machine was out of order.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced with the WiFi connection and the out-of-order vending machine during your stay. Providing reliable amenities and services is important to us, and we regret that we fell short of your expectations in this regard. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Manager

10/10 Excellent

Sai Venkata Saathvika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay clean and quiet. Providing a peaceful and comfortable experience for our guests is our priority, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Karon

Travelled with partner
Liked: Amenities, property conditions & facilities
Easy access to interstate..breakfast is good but could use sausage and eggs or sausage gravey and biscuits..we have stayed during our travels to Tennessee
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us during your travels to Tennessee! We're glad to hear that you found our location convenient with easy access to the interstate. Your suggestion regarding adding sausage and eggs or sausage gravy and biscuits to our breakfast options is appreciated, and we will certainly consider it as we strive to enhance our offerings for guests like you. We hope to welcome you back again in the future and continue providing you with a pleasant stay.Sincerely,Hotel Manager

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the big king sized bed and it was very comfy. Lots of space in the room and the bathroom was enormous.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you loved the big king-sized bed and found it very comfortable. It's great to know that you also enjoyed the spaciousness of the room and the enormous bathroom. Providing a comfortable and relaxing stay is our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Maggie

Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely,Hotel Manager

6/10 Okay

Curt

The so called breakfast was terrible. All carbs. A few yogurts. That was the only protein.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with the breakfast options provided during your stay. We understand the importance of having a balanced breakfast with protein options available. Your comments are valuable, and we will review them with our team to make improvements where needed. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better serve you.Sincerely,Hotel Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your manager Kelly is a treasure, again she made us feel so welcome, very friendly and easy to communicate with.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your kind words about our manager, Kelly! We're delighted to hear that she made you feel welcome and provided friendly and easy communication during your stay. We'll be sure to pass along your compliments to her. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and the place is so clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our staff and that you found our hotel to be clean. Providing excellent service and a clean environment for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Rene

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for sharing your experience. We apologize for any inconveniences you encountered during your stay. Your feedback is valuable to us, and we will use it to improve our services. We hope to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

6/10 Okay

Lissa

Disliked: Property conditions & facilities
No basic toiletries. Not good selection for breakfast.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced with the lack of basic toiletries and the limited breakfast selection during your stay. Providing essential amenities and a satisfying breakfast experience is important to us, and we regret that we did not meet your expectations in these areas. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our offerings for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception on check in with Kelly was excellent. Very informative and very welcoming.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your kind words about Kelly! We're thrilled to hear that she provided you with excellent service during check-in, making sure you felt informed and welcomed. Our team strives to create a warm and welcoming atmosphere for all our guests, and we're glad Kelly exceeded your expectations. Should you need anything else during your stay, please don't hesitate to let us know. We look forward to hosting you again soon!Sincerely,Hotel Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay. Our team strives to provide exceptional service and comfort to all our guests, and we're glad that we met your expectations. If you have any suggestions for how we can further improve, please feel free to let us know. We hope to welcome you back for another excellent stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Sandra

Liked: Staff & service, amenities, property conditions & facilities
My room being entered with the do not disturb presented on door with no towels taken or brought inside room. Other than that one thing... everything was Perfect.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had a perfect experience overall, despite the issue with your room being entered despite the "do not disturb" sign. We apologize for any inconvenience this caused. Rest assured, we will address this matter with our team to ensure it does not happen again. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Scott, Charleston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Aside from the storm that blew through on Tuesday, they were able to keep the place looking neat and cleaned. Floor in my room inparticularly, seemed like it wasn't vacuumed; but I shrugged it off because of possible power outage and not being able to. Not bad nothing it all, just an assumption. Overall good stay and quiet night
Stayed 1 night in Apr 2024
Response from Microtel Inn on 7 Apr 2024
Thank You

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Darla,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and accommodations is our goal, and we're delighted that we succeeded in meeting your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and easy out. Close to the freeway. Clean rooms. Good service and good continental breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient, rooms clean, and service satisfactory. It's wonderful to know that you also enjoyed our continental breakfast. We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

sam

Liked: Cleanliness, property conditions & facilities
Close to the hospital.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for choosing our hotel and for highlighting our convenient proximity to the hospital. We're glad that our location was convenient for you during your stay. If there's anything else we can assist you with during your visit, please don't hesitate to let us know. We hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for your positive feedback regarding the cleanliness of our hotel. We strive to maintain high standards of cleanliness and tidiness throughout our property, and we're delighted to hear that we met your expectations. Your satisfaction is our top priority, and we appreciate your acknowledgment of our efforts. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Max

Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Apr 2024
Dear Max,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice clean and easy to get to
Stayed 4 nights in Mar 2024
Response from Microtel Inn on 30 Mar 2024
Thank You

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Payed way to much for the smallest room I have ever stayed in & breakfast was a Joke & the coffee was undrinkable.
Stayed 1 night in Mar 2024
Response from 'Micro"Tel Inn and Suites on 30 Mar 2024
Thank You

10/10 Excellent

Kristy K

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place to stay for a night while on a road trip.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel to be a great place to stay during your road trip. Providing a comfortable and convenient stop for travelers like you is important to us, and we're thrilled that we could meet your needs. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, and convenient to the highway. The room was spacious and staff were kind and helpful. Breakfast was sparse.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel clean, convenient, and spacious, and that our staff provided kind and helpful service during your stay. We apologize for any shortcomings with the breakfast offerings and appreciate your input. We will take your comments into consideration as we strive to improve and enhance our guest experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Apr 2024
Dear Matthew,Thank you for your perfect score review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time here. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

4/10 Poor

George

Disliked: Property conditions & facilities
Clean but the linens and pillows were definitely too old and need to be replaced
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean. We apologize for any inconvenience caused by the condition of the linens and pillows. Your comments are valuable to us, and we will address this issue to ensure a more comfortable experience for our guests in the future.We appreciate your input and hope to welcome you back for an even better stay next time.Sincerely,Hotel Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Kenneth,Thank you for choosing to stay with us and for taking the time to leave a 5-star review! We're delighted to hear that you had a great experience during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Grayson

Very kind reception when we arrived late.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,We're delighted to hear that you had a positive experience with our late-night reception. Providing friendly and welcoming service is a top priority for us, especially during late arrivals. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Christopher,Thank you for your excellent rating! We're thrilled that you had a fantastic experience with us. Your satisfaction is our priority, and we're delighted to have met your expectations. We appreciate your support and hope to welcome you back for another wonderful stay soon.Sincerely,Hotel Manager

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice looking woman at the front desk was pleasant and very helpful. The rooms are nice although mine was on the small side ( I guess that's why they call it Microtel). The bed was comfortable and the bathroom in good condition. Overall, a good stay and close to the highway so convenient for travelers.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that our front desk staff was pleasant and helpful during your stay. It's wonderful to know that you found our rooms comfortable, despite the smaller size typical of Microtel properties. We're glad you enjoyed a good night's rest and found the bathroom in good condition. We appreciate your feedback and are pleased that our convenient location near the highway added to your overall satisfaction. We look forward to welcoming you back on your next trip!Sincerely,Hotel Manager

10/10 Excellent

Quintina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personality of the staff
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Our staff takes great pride in providing exceptional service with a warm and welcoming attitude. We strive to create a positive and friendly atmosphere for our guests, and we're pleased to hear that you found the personality of our staff to be enjoyable during your stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay.Sincerely,Hotel Manager